BenQ EW Series User manual

LCD Monitor
User Manual
Entertainment Monitor | EW Series

2
Copyright
Copyright © 2021 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the
primary cause of monitor flicker, making it easier on the eyes. The performance of flicker-free
may be affected by external factors such as poor cable quality, unstable power supply, signal
interference, or poor grounding, and not limited to the above mentioned external factors.
(Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

3
Product support
This document aims to provide the most updated and accurate information to customers, and
thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document and other product information. Available files
vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary
by region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This document is
provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact
the local customer service for servicing within the warranty period. If you wish to repair an
out-of-warranty product, you are recommended to go to a qualified service personnel and obtain
repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are
aware of the consequences. If you cannot find the dismantled information on your product,
contact the local customer service for assistance.
EPREL Registration Number:
EW2880U: 774487

4
Q&A index
Start with the topics that you are interested in.
Setup
Input source and image display
Menus and accessories
Maintenance and product support
How to set up the monitor and turn it on?
Safety precautions 5
How to assemble your monitor hardware 18
How to adjust the monitor viewing angle?
Tilt the monitor. 21
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 23
How to obtain the best HDR effect?
Working with the HDRi hot key 34
Cinema HDRi 44
Game HDRi 44
How to use the OSD menu?
5-way controller and basic menu operations 31
Navigating the main menu 39
What menu options are available to each color mode?
Available menu options to each Color Mode 46
How to use the remote control?
Getting to know your remote control 15
The remote control and its effective range 30
How to clean the monitor?
Care and cleaning 6
How to keep the monitor not in use for a long time?
How to detach the stand and the base 22
Care and cleaning 6
I need more support.
Product support 3
Servicing 6

5
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must
be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

6
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.
Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

7
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for
example: Menu > System > Information.
Icon / Symbol Item Meaning
Warning Information mainly to prevent the damage to components,
data, or personal injury caused by misuse and improper
operation or behavior.
Tip Useful information for completing a task.
Note Supplementary information.

8
Table of Contents
Copyright ......................................................................................................................................2
Disclaimer 2
Product support ...........................................................................................................................3
Q&A index ....................................................................................................................................4
Safety precautions 5
Power safety................................................................................................................................................ 5
Care and cleaning....................................................................................................................................... 6
Servicing........................................................................................................................................................ 6
Caution......................................................................................................................................................... 6
Typographics ............................................................................................................................................... 7
Getting started .......................................................................................................................... 10
Getting to know your monitor ............................................................................................. 12
Front view.................................................................................................................................................. 12
Back view ................................................................................................................................................... 12
Connections .............................................................................................................................................. 13
Getting to know your remote control ................................................................................ 15
Front view.................................................................................................................................................. 15
Installing the battery ................................................................................................................................ 16
How to assemble your monitor hardware ........................................................................ 18
How to detach the stand and the base ............................................................................................... 22
Using the monitor wall mounting kit (purchased separately) ........................................................ 23
Getting the most from your BenQ monitor ...................................................................... 24
Downloading the LCD Monitor driver files from the Internet..................................................... 24
How to install the monitor on a new computer .............................................................................. 25
How to upgrade the monitor on an existing computer ................................................................. 26
How to install on Windows 10 system .............................................................................................. 27
How to install on Windows 8 (8.1) system .......................................................................................28
How to install on Windows 7 system ................................................................................................ 29
How to adjust your monitor ................................................................................................. 30
The remote control and its effective range ....................................................................................... 30
The control panel..................................................................................................................................... 30
5-way controller and basic menu operations .................................................................................... 31
Working with the hot keys.................................................................................................................... 32
Working with the HDRi hot key.......................................................................................................... 34
Adjusting screen brightness automatically (Bright Intelligence Plus)............................................ 34
Working with HDR technology............................................................................................................ 35
Choosing a game mode quickly ............................................................................................................ 36
Choosing an audio scenario................................................................................................................... 36
Adjusting display mode ........................................................................................................................... 37

Choosing an appropriate color mode ................................................................................................. 37
Connecting the monitor to your MacBook series product ........................................................... 37
Enabling color vision accessibility (Color Weakness).................................................................. 37
Activating FreeSync™ ............................................................................................................................. 38
Working with Video Format Support technology............................................................................ 38
Navigating the main menu .......................................................................................................39
Input menu ...............................................................................................................................................40
Picture menu ...........................................................................................................................................41
Color menu ..............................................................................................................................................43
Audio menu .............................................................................................................................................47
Eye Care menu .......................................................................................................................................49
Custom Key menu ................................................................................................................................51
System menu ...........................................................................................................................................52
Troubleshooting ........................................................................................................................55
Frequently asked questions (FAQ)....................................................................................................... 55
Need more help?...................................................................................................................................... 58
12/17/21
EW2880U-EM-V1

10 Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
Safety Instructions
Regulatory Statements
Power Cord
(Supplied item may differ by model or
region.)
Quick Start Guide
Safety
Instructions
Regulatory
Statements

11Getting started
Remote Control
(RC-0015, with one CR2032 battery)
Video Cable: HDMI
Video Cable: USB-C™
The length of USB-C™ cable should be less
than 1 meter to make the connection easy.
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.

12 Getting to know your monitor
Getting to know your monitor
Front view
Back view
1. Speakers
2. Light sensor / proximity sensor / IR
receiver (for remote control)
3. Power indicator
4. HDRi hot key
5. AC power input jack
6. Control buttons
7. Power button
8. HDMI port x 2
9. DisplayPort socket
10. USB-C™ port (for video, data
transfer and power delivery up to
60W)
11. Headphone jack
12. Kensington lock slot
21314
9
7
10 11
12
8
6
5
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.

13Getting to know your monitor
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 19.
PC / Notebook
Headphone

14 Getting to know your monitor
Power delivery of USB-C™ ports on your monitor
With the power delivery function, your monitor helps supply power to the connected
USB-C™ devices. Available power varies by port. Make sure the devices are connected to the
appropriate ports to be activated properly with sufficient power.
• A connected device needs to be equipped with a USB-C™ connector that supports charging
function via USB power delivery.
• The connected device can be charged via USB-C™ port even when the monitor is in power
saving mode.(*)
• The USB power delivery is up to 60W. If the connected device requires more than 60W for
operation or for boot up (when the battery is drained), use the original power adapter that
came with the device.
• The information is based on the standard testing criteria and is provided for reference. The
compatibility is not guaranteed as the user environments vary. If a separately purchased
USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with
power delivery and video / audio / data transfer functions.
EW2880U
USB-C™ Power Delivery
5V / 3A
9V / 3A
15V / 3A
20V / 3A
*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled.
Go to System > USB-C Awake and select ON.

15Getting to know your remote control
Getting to know your remote control
Front view
1
2
4
5
6
7
8
9
10
11
12
3
No. Name Key Description
1 Power key Turns the power on or off.
2 OK key • Enters sub menu.
• Confirms the selection.
3 Navigation keys • Goes to the previous menu item.
• For up / increase adjustment
Enters sub menus.
• Goes to the next menu item.
• For down / decrease adjustment.
• Returns to the previous menu.
• Exits OSD menu.
4Game Mode
key
Accesses a list of Game Mode options. Press repeatedly to
cycle through these options. See Choosing a game mode quickly
on page 36 for more information.
5 Brightness key Adjusts the brightness.
6 Menu key • Activates OSD main menu.
• (When the hotkey menu has been activated) Closes the hotkey
menu.
7 Mute key Mutes / unmutes the volume.
8 Volume down
key
Decreases the volume.

16 Getting to know your remote control
Installing the battery
9 Input source
key
Accesses a list of available input sources. Press repeatedly to
cycle through these options.
10 Night Mode
key
Accesses a list of Night Mode options. See Night Mode on page
48 for more information.
11 Audio
Scenario key
Accesses a list of audio scenario options. Press repeatedly to
cycle through these options. See Audio Mode on page 47 for
more information.
12 Volume up key Increases the volume.
OSD = On Screen Display.
No. Name Key Description
1. Turn over the remote control. Use a
cross-pointed screwdriver to release the
screw that fixing the cover to the remote
control, and then detach the cover as
illustrated. The use of a magnetic-head
screwdriver is recommended to avoid of
losing the screw.
2. Press down the upper part of the battery
so you can remove the battery from the
lower part as illustrated.
3. Remove the battery insulation sheet.
2
1
2
1

17Getting to know your remote control
4. Replace the provided battery (CR2032)
onto the battery holder properly. Make
sure that the positive terminal (+) faces
upward.
5. Replace the battery cover and secure the
screw. The remote control is ready to
use now.
2
1
2
1
• Keep the remote control and the battery out of reach of children.
• The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell
battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
• If the remote control will not be used for an extended period of time, remove the battery.

18 How to assemble your monitor hardware
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.
• The supported timing may vary by input signal. Download Resolution file from the website (see Product
support on page 3). Refer to "Preset display modes" in Resolution file for more information.
• Avoid finger pressure on the screen surface.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as
illustrated. Raise the thumbscrew lid and tighten the
thumbscrew as illustrated. Then push the lid back.
Orient and align the stand arm with the monitor, then
push them together until they click and lock into place.
1
2
1
2

19How to assemble your monitor hardware
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
2. Connect the power cable to the monitor.
Pass the cable through the cable management hole on
the stand arm first.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
3. Connect the PC video cable.
The video cables included in your package and the socket illustrations in this document may vary depending on
the product supplied for your region.
or or or

20 How to assemble your monitor hardware
• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of
the cable to the HDMI port of a digital output device.
• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the
cable to the computer video socket.
• Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor. Connect
the other end of the cable to the USB-C™ port of a laptop. It allows signal, audio, and data
transmission from the laptop to the monitor.
4. Connect the audio cable.
You may connect headphones to the headphone jack
found on the back side of the monitor.
5. Place the monitor properly.
Place the monitor as desired after the cables have been connected properly. Move the monitor carefully
by holding the lower part of monitor or the stand arm.
Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force.