BenQ MOBIUZ EX270M User manual
LCD Monitor
User Manual
EX Series
2
Copyright
Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to
the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular
purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes
from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of
such revision or changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the primary
cause of monitor flicker, making it easier on the eyes. The performance of flicker-free may be affected by
external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding,
and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to
realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to
achieve a low-carbon society. Besides meeting international regulatory requirement and standards
pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to
incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation,
using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each
product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's
CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
3
Product support
This document aims to provide the most updated and accurate information to customers, and thus all
contents may be modified from time to time without prior notice. Please visit the website for the latest
version of this document and other product information. Available files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by
region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This document is provided
based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer
service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are
recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure
compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find
the dismantled information on your product, contact the local customer service for assistance.
EPREL Registration Number:
EX270M: 1265423
EX270QM: 1265424
4
Q&A index
Start with the topics that you are interested in.
Setup
Input source and image display
Menus and accessories
Maintenance and product support
How to set up the monitor and turn it on?
Safety precautions 6
How to assemble your monitor hardware 19
Adjust the monitor height. 22
How to adjust the monitor viewing angle?
Tilt the monitor. 22
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 25
How to switch inputs from different devices quickly?
Setting up your monitor for different scenarios 28
Switching the inputs quickly 29
Working with the Quick Menu 30
Are there any settings for better gameplay experience?
Choosing a game mode quickly 35
Choosing an audio scenario 36
Are there any settings for car racing games?
Racing Game 45
RCG 49
How to obtain the best HDR effect?
Working with the HDRi hot key 33
Game HDRi 45
Cinema HDRi 45
How to use the OSD menu?
5-way controller and basic menu operations 27
Navigating the main menu 40
What menu options are available to each color mode?
Available menu options to each Color Mode 32
How to clean the monitor?
Care and cleaning 8
How to keep the monitor not in use for a long time?
How to detach the stand and the base 24
Care and cleaning 8
6
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet
should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are not
sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or
frayed.
• To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.
• Ensure that the power cord is connected to a grounded power outlet before turning on the monitor.
• To avoid possible danger, observe the total electric load when using the monitor with a (multi-outlet)
extension cord.
• Always turn off the monitor before unplugging the power cord.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to
H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F
or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter
will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the
battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not
use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is
damaged or exposed to excess moisture.
Installation
• Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
• Dusty places
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C
7
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items (including
audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
• Carry the monitor carefully.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
• Ensure that children do not hang or climb onto the monitor.
• Keep all packing bags out of reach of children.
Operation
• To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the
viewing distance.
• To reduce eye fatigue, take a break on a regular basis while using the monitor.
• Avoid taking either one of the following actions for a long time. Otherwise, burn marks may occur.
• Play images that cannot occupy the screen entirely.
• Place a still image on the screen.
• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip, pen, or any
other sharp objects.
• Excessively frequent plug and unplug of video connectors may cause damage to the monitor.
• This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a
harsh environment, contact your nearest BenQ service center for assistance.
• To avoid possible electric shock, do not dissemble or repair the monitor.
• If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ
service center for assistance immediately.
Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your
eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
Safety notice for remote control (applicable if a remote control is
provided)
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the product.
• When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice (applicable if a remote control is provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:
8
• Always ensure that the batteries are inserted with the positive and negative terminals in the correct
direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause
chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the
batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your product may be
shortened. Replace them within 3 months or as soon as you can after initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations
or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the following notice
as well.
• Do not ingest battery. Chemical Burn Hazard.
• The remote control supplied with this product contains a coin / button cell battery. If the coin / button
cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
• Keep new and used batteries away from children. If the battery compartment does not close securely,
stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate
medical attention.
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on
the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough
to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with
a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or
covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in
installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need to
transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and identification
markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as
dropping or mishandling occurs, contact qualified service personnel for servicing.
9
• Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
• Documents required for warranty services have been altered by unauthorized use or is illegible.
• The model number or production number on the product has been altered, deleted, removed or made
illegible.
• Repairs, modifications, or alterations have been made by unauthorized service organizations or persons.
• Damage caused by improper storage of the monitor (including but not limited to force majeure, direct
exposure to sunlight, water, or fire).
• Reception problems occurred due to external signals (such as antenna, Cable TV) outside the monitor.
• Defects caused by abuse or misuse of the monitor.
• Before using the monitor, it is the sole responsibility of the user to check whether the monitor is
compatible with local technical standards if the user brings the monitor out of its intended sales area.
Failure to do so may cause product breakdown and the user will have the pay the repairing costs.
• It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to
non-factory provided software, parts, and/or non-original accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such
as electric shock and fire.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for example:
Menu > System > Information.
Icon / Symbol Item Meaning
Warning Information mainly to prevent the damage to components,
data, or personal injury caused by misuse and improper
operation or behavior.
Tip Useful information for completing a task.
Note Supplementary information.
10
Table of Contents
Copyright ......................................................................................................................................................... 2
Disclaimer ....................................................................................................................................................... 2
Product support ............................................................................................................................................ 3
Q&A index ...................................................................................................................................................... 4
Safety precautions ......................................................................................................................................... 6
Power safety...................................................................................................................................................................... 6
Installation.......................................................................................................................................................................... 6
Operation........................................................................................................................................................................... 7
Safety notice for remote control (applicable if a remote control is provided) ................................................. 7
Battery safety notice (applicable if a remote control is provided) ....................................................................... 7
Care and cleaning............................................................................................................................................................. 8
Servicing.............................................................................................................................................................................. 8
General warranty information ...................................................................................................................................... 9
Getting started .............................................................................................................................................12
Getting to know your monitor ................................................................................................................14
Front view........................................................................................................................................................................ 14
Back view ......................................................................................................................................................................... 14
Connections ....................................................................................................................................................................15
Getting to know your remote control (EX270QM only) ..................................................................16
Front view........................................................................................................................................................................ 16
Installing the battery ...................................................................................................................................................... 17
How to assemble your monitor hardware ............................................................................................19
How to detach the stand and the base .....................................................................................................................24
Using the monitor wall mounting kit (purchased separately) ..............................................................................25
How to adjust your monitor ....................................................................................................................26
The remote control and its effective range ............................................................................................................. 26
The control panel........................................................................................................................................................... 26
5-way controller and basic menu operations ..........................................................................................................27
Setting up your monitor for different scenarios ..................................................................................................... 28
Switching the inputs quickly......................................................................................................................................... 29
Working with the Quick Menu................................................................................................................................ 30
Available menu options to each Color Mode .......................................................................................................32
Adjustable OSD settings............................................................................................................................................... 32
Working with the HDRi hot key................................................................................................................................ 33
Adjusting screen brightness automatically (Bright Intelligence Plus).................................................................. 34
Working with HDR technology.................................................................................................................................. 34
Choosing a game mode quickly .................................................................................................................................. 35
Choosing an audio scenario......................................................................................................................................... 36
Adjusting display mode ................................................................................................................................................. 36
Choosing an appropriate color mode ....................................................................................................................... 36
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Connecting the monitor to your MacBook series product ................................................................................. 37
Enabling color vision accessibility (Color Weakness)........................................................................................ 37
Activating the FreeSync™ function............................................................................................................................ 37
Working with Video Format Support technology.................................................................................................. 37
Initial setup for playing games at 240 Hz .................................................................................................................. 38
Navigating the main menu .........................................................................................................................40
Input menu .....................................................................................................................................................................41
Quick Menu ..................................................................................................................................................................42
Color Mode menu .......................................................................................................................................................44
Eye care menu ..............................................................................................................................................................47
Audio menu ...................................................................................................................................................................49
Lighting menu (EX270QM only) ..............................................................................................................................51
System menu ................................................................................................................................................................53
Troubleshooting ...........................................................................................................................................56
Frequently asked questions (FAQ)............................................................................................................................. 56
Need more help?............................................................................................................................................................ 58
6/16/22
EX270-EM-V0
12
Getting started
When unpacking please check you have the following items. If any are missing or damaged, please contact
the place of purchase for a replacement.
BenQ LCD Monitor (EX270M)
(EX270QM)
Monitor Stand
Monitor Base
Quick Start Guide
Safety Instructions
Regulatory Statements
Quick Start Guide
Safety
Instructions
Regulatory
Statements
13
Power Cord
(Supplied item may differ by model or region.)
Remote Control
(RC-0013, with one CR2032 battery)
(EX270QM only)
I/O Cover
Power Adapter
(Supplied item may differ by model or region.)
Video Cable: HDMI
Video Cable: DP
(Optional accessory)
USB Cable
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for
your region. And the package contents may subject to change without prior notice. For cables that are not supplied
with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
• Accessories and cables may be included or sold separately depending on the product supplied for your region.
Always keep the product and accessories out of reach of small children.
14
Getting to know your monitor
Front view
Back view
EX270M EX270QM
1. Speakers
2. Light sensor
3. Cable management hole
4. Looping key
5. 5-way controller
6. Power button / Power LED indicator
7. HDRi hot key
8. Speakers
9. (EX270QM) RGB light
10. DC power input jack
11. (EX270M) HDMI 2.0 socket x 2
(EX270QM) HDMI 2.1 socket x 2
12. DisplayPort socket
13. Headphone jack
14. USB 3.1 port (upstream; connecting to
the PC)
15. USB 3.1 port x 2 (downstream;
connecting to USB devices)
16. Kensington lock slot
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
27345611
27345611
1211 1413
8
15
9
1610
16
Getting to know your remote control (EX270QM only)
Front view
No. Name Key Description
1 Power key Turns the power on or off.
2 OK key • Enters sub menu.
• Confirms the selection.
3 Navigation keys • Goes to the previous menu item.
• For up / increase adjustment
Enters sub menus.
• Goes to the next menu item.
• For down / decrease adjustment.
• Returns to the previous menu.
• Exits OSD menu.
4HDR Mode key Accesses a list of HDR options. Press repeatedly to cycle through
these options. See Working with the HDRi hot key on page 33
for more information.
5Brightness key Adjusts the brightness.
6Quick Menu
key
Activates the Quick Menu. See Working with the Quick Menu
on page 30 for more information.
7 Mute key Mutes / unmutes the volume.
8 Volume down
key
Decreases the volume.
9 Input source key Accesses a list of available input sources. Press repeatedly to
cycle through these options.
10 Game Mode
key
Accesses a list of Game Mode options. Press repeatedly to
cycle through these options. See Choosing a game mode quickly
on page 35 for more information.
1
2
4
5
6
7
8
9
10
11
12
3
17
Installing the battery
11 Audio
Scenario key
Accesses a list of Audio Scenario options. Press repeatedly to
cycle through these options. See Audio mode on page 49 for
more information.
12 Volume up key Increases the volume.
OSD = On Screen Display.
1. Turn over the remote control. Use a cross-pointed screw-
driver to release the screw that fixing the cover to the
remote control, and then detach the cover as illustrated. The
use of a magnetic-head screwdriver is recommended to avoid
of losing the screw
2. Press down the upper part of the battery so you can remove
the battery from the lower part as illustrated.
3. Remove the battery insulation sheet.
4. Replace the provided battery (CR2032) onto the battery
holder properly. Make sure that the positive terminal (+)
faces upward.
No. Name Key Description
2
1
2
1
2
1
18
5. Replace the battery cover and secure the screw. The remote
control is ready to use now.
2
1
• Keep the remote control and the battery out of reach of children.
• The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery is
swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
• If the remote control will not be used for an extended period of time, remove the battery.
19
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on the
purchased model.
• Avoid finger pressure on the screen surface.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse
will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like the monitor
packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as illustrated
until it locks in place. Raise the thumbscrew lid and tighten
the thumbscrew as illustrated. Then push the lid back.
Orient and align the stand arm with the monitor, then push
them together until they click and lock into place.
1
2
1
2
20
Carefully lift the monitor, turn it over and place it upright
on its stand on a flat even surface.
2. Connect the power cable to the monitor.
Pass the cable through the cable management hole on the
stand arm first.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the other
end to a power outlet just yet.
3. Connect the video cable.
The video cables included in your package and the socket illustrations in this document may vary depending on the
product supplied for your region.
• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of
the cable to the HDMI port of a digital output device.
• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable
to the computer video socket.
or or
This manual suits for next models
3
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