
Pressure care and patient handling specialists
novis.com.au / 1300 738 885 AUGUST
2019 ©
Limited Warranty
This warranty is provided by Novis Healthcare (ABN 45 102 735
491) of Unit 12, 12 Mars Road, Lane Cove NSW 2066
Novis Healthcare (Novis) products are manufactured to the
highest quality standards and are thoroughly tested and
inspected before leaving our factory. In addition to any statutory
rights and remedies you may have, Novis warrants all of its
products sold directly or via an Authorised Novis Australia Dealer
against defective workmanship and faulty materials from the date
of purchase by the end user for a period of twelve months unless
otherwise specified for that product and its components.
Warranty Claims
To claim under this warranty, please contact Novis Healthcare and
have your receipt or proof of purchase available. Novis Healthcare
may need to assess the defect before determining any claim, and
additional information may be requested to process your claim.
Claims without proof of purchase may not be able to be processed.
Novis Healthcare may at its option inspect the goods on site or
require them to be returned to its premises or one of its Authorised
Service Agents in person or freight prepaid by you.
Novis will undertake at its option, to repair or replace, free of
charge, each product or part thereof on the condition that:
ࣟThe product found on examination, to be suffering from a
manufacturing defect;
ࣟThe product or relevant part has been serviced regularly by
Novis or one of its Authorised Service Agents and has not
been subjected to misuse, neglect or been involved in an
accident;
ࣟThe repairs are not required as part of normal wear and tear.
ࣟAt our option
ࣟGoods repaired may be replaced by refurbished good of the
same type rather than being repaired.
ࣟRefurbished parts may be used to repair goods.
Novis Healthcare will not be held responsible for any repair other
than those carried out by it or one of its Authorised Service Agents.
Warranty repairs do not extend the length of the warranty period.
Limited Liabilities
Our liability under this manufacturer’s warranty is subject to
us being satisfied that a defect was caused by faulty parts,
manufacture or workmanship, and was not caused or substantially
contributed to by other factors or circumstances beyond our
control, including (but not limited to) defective installation,
maintenance or repair, product modification or alteration, any
neglect, misuse, or excessive use, normal wear and tear or failure
to follow manufacturer’s instructions.
IMPORTANT NOTICE FOR AUSTRALIAN CONSUMERS:
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure. To obtain compensation, you will need to provided
documentary evidence of the loss or damage suffered and
documentary evidence that such loss or damage was a reasonable
foreseeable consequence of a failure Novis Healthcare to comply
with a consumer guarantee under the Australian Consumer Law.
Subject to the provisions of the Australian Consumer Law, Novis
Healthcare excludes, to the fullest extent permitted by law, all
liability in respect of loss of profit or other economic loss, direct
to indirect or consequential, special, general or other damages or
other expenses or costs which may include negligence.
WARRANTY STATEMENT
Phone 1300 734 862
support@patienthandling.com.au