Bissell Powerwash Delux BS-1694F Operating instructions

Troubleshooting
Bissell Powerwash Delux BS-1694F
CONTENTS PAGE
Consumer states unit will not spray to the floor and no spray
from the upholstery tool…………………………………………………….Page 2
Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 8
Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 10
Consumer states the brush will not turn…………………………………..Page 11
Consumer states no suction through the upholstery hose but does
have suction at the floor…………………………………..………………......Page 12
Consumer states no or low suction…………………….…………………..Page 14
Consumer states the unit has no power……………………………………Page 18
Consumer states the unit drags on carpet………………………………..Page 19
Consumer States the Tank-In-Tank is leaking at the black plate
on the bottom of the tank…………………………………………………..…Page 20
Consumer states the unit is very noisy……………………………..…….Page 21

Prepared by Monique Lania 2 Call Servicing Guide Powerwash Delux 1694F
2
Consumer states unit will not spray to the floor and no spray from the upholstery
tool
Solution 1:
Solution 2:
Yes
Yes
Remove SmartMix bottle from unit
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution
,
p
roblem solved
Advise customer to call Bissell Free
Call 1800 number again and press
Option 3 for spare parts and order
replacement SmartMix bottle
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
Yes
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X valve?
Yes, proceed to solution 2 No, X valve may be blocked internally. Advise customer to call
Bissell Free Call 1800 number again and press Option 3 for
spare parts and order replacement Tank-in-Tank Assembly
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
No
The neck of the SmartMix bottle may be
undersized, hence the cap will not make
proper contact with the unit.
Check the black and red tank gasket on the SmartMix bottle
cap and on the bottom of the Tank-in-Tank. Is gasket lodged in
base of unit or has it been lost?

Prepared by Monique Lania 3 Call Servicing Guide Powerwash Delux 1694F
3
Solution 2:
Using a Phillips head screwdriver, tighten the 3 screws which
hold the black plate to the bottom of the Tank-In-Tank Assembly
Remove the Tank-Tank Assembly from the machine
Empty the contents of water from the Tank-In-Tank Assembly
Turn the Tank-in-Tank upside down. You will see a black plate attached to the bottom of the Tank-in-Tank
Fill the Tank-In-Tank with water and place it back into machine, does unit spray now?
No, proceed to solution 3 Yes, Advise customer to call Bissell Free Call
1800 number again and press Option 3 for
spare parts and order for replacement Tank-In-
Tank Assembly

Prepared by Monique Lania 4 Call Servicing Guide Powerwash Delux 1694F
4
Solution 3:
No
How?
Yes, proceed to solution 4
Check pump belt to make sure it is in place
Is the brush rotating?
Remove Belt Access door (on right hand side of unit, next to Ready Tools dial) by inserting a
flat head screw driver into the slot nearest to the handle and gently pulling the access door off.
Turn the machine on its side so that the belt access area is facing upwards
On the bottom of the machine, near the belt access area there is a red retainer plate that holds the
black brush arm and the brush in place. With a Phillips head screw driver remove the screw
located
j
ust above the red
p
late.
Remove the black brush arm and remove the toothed brush belt from the
brush and the brush from the red pulley.
Locate the pump belt, is it broken or damaged?
Yes, order replacement pump belt
No, Is the brush assembly damaged, or full of debris?
Remove the tank-in-tank assembly and the SmartMix bottle and set aside.
Yes, remove debris and hair with soft cloth and scissors or
order replacement brush assembly if appropriate
No, is pully damaged?
Yes, refer customer to an Authorized Service Centre No, proceed to
solution 4

Prepared by Monique Lania 5 Call Servicing Guide Powerwash Delux 1694F
5
Solution 4:
Does water spray through the hose with the attachment off?
Yes, proceed to solution 5 No, refer consumer to an Authorized Service Center

Prepared by Monique Lania 6 Call Servicing Guide Powerwash Delux 1694F
6
Solution 5:
The unit may have lost prime.
Yes
How?
No
Yes, problem solved
Check the square valve on unit
No, refer customer to an Authorized Service Centre
Yes, re-install handle
Is the square valve is in place?
Squeeze and release the trigger, does the trigger spring back when released?
No, Refer consumer to an
A
uthorized Service Cente
r
No, order
replacement handle
Fill tank-in-tank with hot water and replace in unit
Turn unit on. Does unit spray now?
Turn unit off and hold the trigger in for 30 seconds
Inspect handle, is the push rod moving in
relationship to the trigger.
Switch the unit on. Manually press the trigger
Use screw driver to remove screws in upper
handle. Remove the upper handle of the unit
Yes, proceed to solution 6

Prepared by Monique Lania 7 Call Servicing Guide Powerwash Delux 1694F
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Solution 6:
Remove any debris on the spray tips located at bottom of unit with a soft
brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
No, refer customer to an Authorized
Service Centre Yes, problem solved
Turn unit off

Prepared by Monique Lania 8 Call Servicing Guide Powerwash Delux 1694F
8
Consumer states unit will spray through the hose, but not to the floor.
Solution 1:
The unit may have lost prime.
Yes
How?
No
Yes, problem solved
Check the square valve on unit
No, refer to authorized service centre
Is the square valve in place?
Yes, proceed to solution 2
Squeeze and release the trigger, does the trigger spring back when released?
No, Advise customer to call
Bissell Free Call 1800
number again and press
Option 3 for spare parts and
order replacement handle
Fill tank-in-tank with hot water and replace in unit
Turn unit on. Does the unit spray now?
Yes, re-install handle
Turn unit off and hold the trigger in for 30 seconds
No, Refer consumer to an
A
uthorized Service Cente
r
Use screw driver to remove screws in upper
handle. Remove the upper handle of the unit
Switch the unit on. Manually press the trigger
Inspect handle, is the push rod moving in
relationship to the trigger.

Prepared by Monique Lania 9 Call Servicing Guide Powerwash Delux 1694F
9
Solution 2:
Remove any debris on the spray tips located at bottom of unit with a soft
brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
Yes, problem solved
Turn unit off
No, refer customer to an Authorized Service
C
entre

Prepared by Monique Lania 10 Call Servicing Guide Powerwash Delux 1694F
10
Consumer states unit will spray at the floor, but not through the upholstery hose.
Solution 1:
Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now?
No
Clean out the spray tip with the end of an unfolded paper clip.
Does the unit spray now?
No, stretch the hose out and give it a few
light tugs to release any kinks in the internal
water su
pp
l
y
hose. Does it s
p
ra
y
now?
No, refer customer to an
Authorized Service Centre Yes, problem solved
Yes, Advise customer to call Bissell Free
Call 1800 number again and press
Option 3 for spare parts and order
replacement upholstery tool
Yes, problem solved