Black Box ServLink ACR3500A User manual

JUNE 2000
ACR3500A
ACR3600A
Doc. No. 590-124-001 Rev. B
FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone].
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-Wide Web: www.blackbox.com • E-mail: [email protected]
© Copyright 2000. Black Box Corporation. All rights reserved.
Customer Support Information:

1
THE SERVSWITCH™ FAMILY
Welcome to the ServSwitchTM Family!
Thank you for purchasing a remote-access unit for use with your BLACK BOX®
ServSwitch™Brand KVM-switching system! We appreciate your business, and we
think you’ll appreciate the many ways that your enhanced ServSwitch system will
save you money, time, and effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-size-
fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no
more, no less.” Why not a single user station (monitor, keyboard, and mouse) for
multiple computers—even computers of different platforms? Why not a pair of
user stations, each of which can control multiple computers? Why not multiple
user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and need
an economical alternative to keeping two monitors, keyboards, and mice on your
desk? Or do you need to share dozens of computers, including a mix of IBM®PC,
RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among
multiple users with different access levels? Does your switch have to sit solidly on a
worktable and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we’re confident we
have a ServSwitch system that’s just right for you.
The ServSwitch™family from Black Box—the one-stop answer for all your KVM-
switching needs!
*
This manual will tell you all about your new ServLINK™ unit, including how to
install, operate, and troubleshoot it. For an introduction to the ServLINK, see
Chapter 2. The ServLINK product codes covered in this manual are:
ACR3500A
ACR3600A
This manual also includes information about the ServLINK’s Power Management
Module accessories, but they have their own manual as well. Their product code is:
ACRPWR

2
SERVLINK™
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServLINK,
ServSwitch, ServSwitch Affinity, ServSwitch Duo, ServSwitch Elite, ServSwitch
Multi, ServSwitch Multi MX, ServSwitch Multi Z8, ServSwitch Ultra, ServSwitch
Wizard, ServSwitch Wizard Pro, Matrix ServSwitch, ServSelect, and ServShare are
trademarks, of Black Box Corporation.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PC/AT, PS/2, and RS/6000 are registered trademarks of International
Business Machines Corporation.
Zip is a registered trademark of Iomega Corporation.
Microsoft, Windows, Windows NT, and HyperTerminal are trademarks or
registered trademarks of Microsoft Corporation in the United States and/or
other countries.
SGI is a registered trademark of Silicon Graphics, Inc.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
pcANYWHERE is a registered trademark of Symantec Corporation.
UL is a registered trademark of Underwriters Laboratories Incorporated.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.

3
RFI STATEMENTS
FEDERAL COMMUNICATIONS COMMISSION (FCC),
INDUSTRY CANADA (IC), AND
VOLUNTARY CONTROL COUNCIL FOR INTERFERENCE (VCCI)
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart J of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.

4
SERVLINK™
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against
harmful interference. This equipment generates, uses and can radiate radio-
frequency energy, and if not installed and used in accordance with the
instructions, might cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment on and
off, you can correct the interference with one or more of the following measures:
(a) Reorient or relocate the receiving antenna.
(b) Increase the separation between the equipment and the receiver.
(c) Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
(d) Consult the supplier or an experienced radio/TV technician for help.
This equipment has also been tested and found to comply with European standard
EN50082-1:1992.

5
FCC PART 68 STATEMENT
FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT
1. The Federal Communications Commission (FCC) has established rules which
permit this device to be directly connected to the telephone network with
standardized jacks. This equipment should not be used on party lines or coin
lines.
2. If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem
can be determined and until the repair has been made. If this is not done, the
telephone company may temporarily disconnect service.
3. If you have problems with your telephone equipment after installing this
device, disconnect this device from the line to see if it is causing the problem.
If it is, contact Black Box.
4. The telephone company may make changes in its technical operations and
procedures. If any such changes affect the compatibility or use of this device,
the telephone company is required to give adequate notice of the changes.
You’ll also be advised of your right to file an FCC complaint.
5. If the telephone company requests information on what equipment is
connected to their lines, inform them of:
a. The telephone number that this unit is connected to.
b. The ringer equivalence number.
c. The USOC jack required: RJ-11C.
d. The FCC registration number.
Items (b) and (d) can be found on the unit’s FCC label. The ringer
equivalence number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five (5). If too many devices are
attached, they may not ring properly.
6. In the event of an equipment malfunction, all repairs should be performed by
Black Box. It is your responsibility to tell us that your equipment needs to be
serviced.

6
SERVLINK™
CERTIFICATION NOTICE FOR TELEPHONE-LINE EQUIPMENT USED IN CANADA
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications-network protective,
operational, and safety requirements. Industry Canada does not guarantee the
equipment will operate to your satisfaction.
Before installing this equipment, you should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single-line individual
service may be extended by means of a certified connector assembly (extension
cord). Be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized maintenance
facility—in this case, Black Box. Any equipment malfunctions, or any repairs or
alterations you make to this equipment, may give the telecommunications
company cause to ask you to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water-pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.
CAUTION!
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.
The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used by
the device, to prevent overloading. The termination on a loop may consist of any
combination of devices, subject only to the requirement that the total of the load
numbers of all the devices does not exceed 100.

7
NOM STATEMENT
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.

8
SERVLINK™
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

9
TABLE OF CONTENTS
Contents
Chapter Page
1. Specifications ........................................................................................... 12
2. Introduction ............................................................................................. 14
2.1 Overview ............................................................................................ 14
2.2 The Complete ServLINK Package ................................................... 16
2.3 Safety Concerns ................................................................................. 16
3. Installation ................................................................................................ 17
3.1 At the Local Site: Making Device and Power Connections ............ 17
3.1.1 Attaching Primary Equipment ............................................... 17
3.1.2 Attaching a Secondary Monitor (Optional) .......................... 20
3.1.3 Attaching the ServLINK to Telephone and/or
Local Area Networks ............................................................ 20
3.1.4 Attaching the ServLINK Directly to a Controlling PC’s
Serial Port ............................................................................. 21
3.1.5 Attaching Speakers/Headphones or a
Microphone (Optional) ...................................................... 22
3.1.6 Attaching Devices to Other Ports (Optional,
Not Recommended) ............................................................ 22
3.1.7 Attaching Power Management Modules (Power and
Serial Data, Optional) .......................................................... 23
3.1.7.A Installing the Module Controlling Power
to the ServLINK ....................................................... 23
3.1.7.B Installing the Modules Controlling Power
to the Attached Devices .......................................... 25
3.1.7.C After Installing the Modules ..................................... 27
3.1.8 Attaching Power Directly (No Power Management
Modules) ............................................................................... 29
3.2 At the Local Site: Initial Power-Up .................................................. 30
3.3 At the Remote Site ............................................................................ 31
4. Configuration ........................................................................................... 32
4.1 Configuring the ServLINK to Switch Between Your PCs
(KVM-Switched Systems Only) ...................................................... 32
4.1.1 The Standard Configuration .................................................. 32
4.1.2 Entering the Channel Addresses of Your PCs ....................... 33
4.2 Configuring PCs ................................................................................ 36
4.3 Host PC Settings ................................................................................ 37
4.4 ServLINK and Remote-Site Settings ................................................ 38

10
SERVLINK™
Contents (continued)
Chapter Page
5. Basic Switching and Host-Mode Options ............................................... 39
5.1 Switching to a Remote PC: Host Mode ............................................ 39
5.2 Host Mode Properties ....................................................................... 42
5.2.1 Test PCI Card ........................................................................ 42
5.2.2 Keyboard/Mouse .................................................................. 43
5.2.3 Shortcut Keys ......................................................................... 44
5.2.4 Video Settings ....................................................................... 45
5.2.5 Video - Advanced .................................................................. 46
5.2.6 System Control ...................................................................... 48
5.2.6.A Frame Rate, Color Depth, and
Module Processing ............................................... 48
5.2.6.B Color Compression ................................................. 49
6. The Menu System .................................................................................... 50
6.1 The Switch Menu .............................................................................. 52
6.1.1 Switch PCs ............................................................................. 53
6.1.1.A The Main Dialog Box .............................................. 53
6.1.1.B The Settings Dialog Box ......................................... 56
6.1.2 Control Module Processing (ServLINK System with
Power Management Modules Only) .................................. 59
6.1.2.A The Main Dialog Box .............................................. 59
6.1.2.B The Settings Dialog Box ......................................... 62
6.1.3 Control Module Configuration (ServLINK System with
Power Management Modules Only) ................................. 64
6.2 The Security Menu ............................................................................ 66
6.2.1 Users ...................................................................................... 67
6.2.2 System .................................................................................... 70
6.2.3 Password Options .................................................................. 72
6.2.4 Site ID .................................................................................... 73
6.2.5 Caller ID ................................................................................ 74
6.2.6 Pager Alert ............................................................................. 76
6.2.7 System Backup ...................................................................... 78
6.2.8 Switch Control (ServLINK Attached to
ServSwitch Multi Only) ...................................................... 80
6.2.9 Event Log .............................................................................. 81
6.2.10 Change Password .................................................................. 83
6.2.11 Logout ................................................................................... 83
6.3 The Video Menu: List Video Drivers ............................................... 84

11
TABLE OF CONTENTS
Chapter Page
6. The Menu System (cont’d)
6.4 The Keyboard Menu: Create Keyboard Macros ............................... 86
6.4.1 The Main Dialog Box ........................................................... 87
6.4.2 The Add Dialog Box ............................................................. 90
6.4.3 The View Dialog Box ............................................................ 93
6.5 The Host Mode Menu: Switch to Host Mode ................................. 94
6.6 The Other Menu ............................................................................... 95
6.6.1 Card Addresses ........................................................................ 96
6.6.2 Reset Options (ServLINK Power-Controlled with
Power Management Module Only) .................................... 97
6.6.3 Sound Options ........................................................................ 99
6.6.4 Switch Resolutions ................................................................ 100
6.6.5 Upload User/Channel Info (ServLINK Attached to
ServSwitch Multi Only) ...................................................... 101
6.6.6 Switch Detection (ServLINK Attached to
ServSwitch Multi Only) ...................................................... 102
6.6.7 Quit ........................................................................................ 103
6.7 The Help Menu ............................................................................... 104
6.7.1 The Help: Contents Dialog Box ........................................... 105
6.7.2 The Help: Search Dialog Box .............................................. 106
6.7.3 The Help: About Dialog Box ................................................ 108
7. Troubleshooting .................................................................................... 109
7.1 Calling Black Box ............................................................................ 109
7.2 Shipping and Packaging ................................................................. 109

12
SERVLINK™
1. Specifications
Compliance — EMI/RFI: CE (EN55022 Class A, EN50082); FCC Part 15
Subpart J Class A, IC Class/classe A;
Telephone-network regulations: FCC Part 68, IC;
Electrical safety: UL®1950, CSA C22.2 No. 950, EN60950
Modem Type — ACR3500A: North America compatible V.90 (56K);
ACR3600A: Europe compatible V.90 (56K)
Standards — Video: VGA, SVGA, or XGA video;
LAN: IEEE 802.3 Ethernet v2
Interfaces — To monitor: VGA;
To keyboard and mouse: IBM PS/2 compatible
(including PS/2 type IntelliMouse™); with appropriate
adapters, also supports IBM PC/AT keyboard and
EIA/TIA RS-232 serial mouse on these PS/2 ports;
To CPU: Proprietary composite of video, keyboard, and
mouse interfaces listed above;
To telephone network and to phone: Modular telco;
To LAN: 10/100BASE-T;
To microphone and speakers, and from stereo input:
3.5-mm stereo;
Serial: COM ports are EIA/TIA RS-232, DTE, pinned
according to TIA-574; DATA port on Access Card is
also RS-232, but is proprietarily pinned on RJ-45;
Also has IEEE 1284-A parallel (IBM PC parallel
compatible bidirectional) and USB Type A interfaces,
but we don’t recommended using these
Resolution and
Refresh Rate — Up to 1280 x 1024 noninterlaced at up to 60 Hz;
Interlaced video is not supported
Storage — Standard 3.5" diskette drive;
Will always have a standard hard drive and an optical
drive that can read CD-ROMs, but the type, capacity,
and speed of these drives may vary depending on drive
availability
User Controls — (4) Front-mounted pushbuttons: Main power, main
reset, CD-ROM eject, and 3.5"-diskette eject;
All other functions are software-controlled

13
CHAPTER 1: Specifications
Indicators — (3) Front-mounted LEDs: Main power/activity, power/
activity of CD-ROM drive, power/activity of
3.5" diskette drive;
All other indications are software-based
Connectors — All rear-mounted;
(1) DB25 female to CPU or KVM switch;
(2) HD15 female: (1) to primary monitor, (1) to
secondary monitor;
(2) 6-pin mini-DIN female: (1) to keyboard, (1) to mouse;
(5) RJ-11 jacks: (1) to telephone line, (1) to telephone,
(2) between ServLINK cards, (1) to Power
Management Modules
(1) RJ-45 jack to LAN;
(3) 3.5-mm stereo jacks: (1) to microphone, (1) for
stereo audio output (speakers/headphones), (1) for
stereo audio input;
(2) DB9 male to serial devices;
(1) IEC 320 male power inlet;
Also has (1) DB25 female parallel port and (1) Type A
USB port, but these are not used or supported by the
standard ServLINK software
Power — 120 or 240 VAC (switchable) at 50 to 60 Hz from utility-
power (mains) outlet, through detachable power cord
and IEC 320 inlet, to internal transformer;
Consumption: Typically 8 watts
Maximum
Altitude — 10,000 ft. (3048 m)
Temperature
Tolerance — Operating: 41 to 104˚F (5 to 40˚C);
Storage: –4 to +122˚F (–20 to +50˚C)
Humidity
Tolerance — 10 to 90% noncondensing
Enclosure — Steel and high-impact plastic
Size — 4.8"H x 15"W x 17.3"D (12.1 x 38.1 x 43.8 cm)
Weight — Net: 20 lb. (9.1 kg) for chassis only;
Shipping: 33 lb. (15 kg)

14
SERVLINK™
2. Introduction
NOTE
This manual is intended to be a basic hardcopy reference. For some
features of the ServLINK—especially for certain obscure and/or complex
software functions—the ServLINK’s on-line help system will provide
more details.
2.1 Overview
With the ServLINK™ you can access a PC—or, with one or more ServSwitch™
family KVM switches, all of your PCs—from a remote location. You can literally be
anywhere in the world and still control your computers as if you were in front of
them. You won’t need to install any remote-access hardware or software in your
PCs, and all PC-compatible operating systems and applications are supported. The
only thing your computers will need to have is a standard VGA/SVGA video card.
ServLINK supports 2, 4, 16, or 256 colors in 640 x 480, 800 x 600, and 1024 x 768
graphics modes.
By connecting the ServLINK to a KVM-switching system, you can control every
PC attached to the system remotely through the ServLINK. Extend your switching
control from across the building to across the world! By using your switches and
the ServLINK together, you reduce the cost of remote access per PC dramatically,
making it a much more attractive option than more volatile software-only remote-
access solutions.
ServLINK supports remote access through an internal modem, LAN, or TCP/IP
Internet connection, as well as direct serial-port access. No matter where you are,
access to your PCs is always possible. And ServLINK operates completely
independently of your PCs’ hardware, operating systems, or applications. So if your
network is down or even if an attached PC is completely locked up, you can still
receive the PC’s video and send it keyboard and mouse data just as if you were
sitting in front of it. Should your ServLINK system itself ever become locked, you
can remotely reset the ServLINK and resume activity with minimal interruption.
No on-site assistance is required.
With ServLINK, your repair technicians can remain centralized and efficient. If a
site calls in with a problem, the technicians can simply log in to the site and
troubleshoot from their own location. Often a PC can be restored remotely
without any travel to the site. In the event that a service call is necessary, the
technician might be able to report to management what steps need to be taken
and parts ordered before an on-site visit ever takes place.

15
CHAPTER 2: Introduction
In many ways, the ServLINK functions like a PC itself. It runs the Microsoft®
Windows NT®operating system and ships with the proprietary ServLINK
application and the pcANYWHERE®software package by Symantec preinstalled.
Each ServLINK is completely configured at the factory for quick startup and
operation. Just connect the cables and you’re “remote-access ready.”
In addition to the extensive security features of pcANYWHERE, the ServLINK
supports a second level of security for the safest possible system. Encrypted
password protection, multiple levels of user authority, and an event-tracking log
enable you to stay in control of your valuable information.
A typical ServLINK configuration is shown in Figure 2-1.
Figure 2-1. A basic ServLINK system.
ServLINK
Local
CPUs
Local ServSwitch Family
KVM Switch
Local User Station
Remote User Station

16
SERVLINK™
2.2 The Complete ServLINK Package
Your ServLINK package should include the following:
• The ServLINK itself.
• Its keyboard and mouse.
• Software kits (in case you should ever have to reinstall the native software on
the ServLINK) for:
– Windows NT (one CD-ROM, three diskettes, and a manual);
– pcANYWHERE (one CD-ROM); and
– Proprietary ServLINK software (one CD-ROM).
• One three-to-one CPU-extension cable for attaching a PC or KVM switch.
• One RJ-11 cable for attaching the modem to a wall outlet.
• One power cord.
• This manual.
If anything is missing or damaged, please call Black Box right away.
2.3 Safety Concerns
As you prepare to install the ServLINK, please keep these things in mind:
• Unplug the ServLINK from AC power and from all other devices and
telephone-jack connections before removing the unit’s cover. Don’t plug the
ServLINK back into anything until its cover has been put back on.
•Warning: If the battery of the ServLINK ever needs replacing, carefully replace
it with the same type of battery or with an electrically identical battery only. If
you install some other type of battery in the ServLINK, or install a battery in
the ServLINK the wrong way, the battery could explode.
Dispose of used batteries according to the battery manufacturer’s
instructions. At the time of this writing, the ServLINK contains a lithium-type
battery; according to its manufacturer’s guidelines, it is safe to dispose of this
type of battery in a municipal solid-waste system.
• For your own protection, you should make sure that the electrical ground
connections of your site’s power utility, telephone lines, and/or internal
metallic water-pipe system are connected together. This precaution might be
particularly important in rural areas. Don’t attempt to make such connections
yourself; contact an electrician or the appropriate electric-inspection authority.

17
CHAPTER 3: Installation
3. Installation
NOTE
The illustrations in this chapter were made from a prototype unit. The
arrangement of the connectors on the back of your unit might be
slightly different.
3.1 At the Local Site: Making Device and Power Connections
3.1.1 A TTACHING P RIMARY
E QUIPMENT
To install the ServLINK™ at your local site (the site where the computers you want
to access are), first power down all of the computers and KVM switches that you
will be attaching, directly or indirectly, to your ServLINK system. Then connect
your peripherals to the ServLINK, as shown in Figure 3-1:
1. Plug the VGA monitor you wish to use with your ServLINK into the port
highlighted dark blue and labeled on the back of your ServLINK unit.
2. Plug the included PS/2®type keyboard into the ServLINK port highlighted
lavender and labeled . Plug the included PS/2 type mouse into the
ServLINK port highlighted light green and labeled .
Figure 3-1. Attaching the peripherals to the ServLINK.
PS/2 Mouse Cable
PS/2 Keyboard Cable
VGA Monitor Cable

18
SERVLINK™
Then connect your computers and/or KVM switches to the ServLINK:
1. Plug the DB25 female connector of the included three-to-one CPU-extension
cable into the DB25 male port on the topmost daughtercard on the rear of
the ServLINK unit, as shown in Figure 3-2.
Figure 3-2. Attaching the CPU-extension cable to the ServLINK.
2. The other end of the CPU-extension cable has five connectors on three
different cable strands. On one strand, it has an HD15 male video connector.
On the second strand, it has two different keyboard connectors: a 5-pin DIN
male suitable for older IBM®PC/AT®type keyboard ports and a 6-pin mini-
DIN male suitable for newer PS/2 type keyboard ports. On the third strand, it
has two different mouse connectors: a DB9 female suitable for serial-mouse
ports and a 6-pin mini-DIN male suitable for PS/2 type mouse ports. The
PS/2 mouse connector has a yellow band around it to distinguish it from the
PS/2 keyboard connector.
If you are attaching the ServLINK directly to a host PC: Plug these cable
connectors into the corresponding video, keyboard, and mouse ports on your
host PC as shown in Figure 3-3 on the next page. (Use only the keyboard and
mouse connectors appropriate for your PC, and leave the others unconnected.)
If you’re attaching the ServLINK to a ServSwitch family KVM switch whose user
ports are separate monitor, keyboard, and mouse ports (ServSwitch™ Wizard Pro, etc.):
Plug these cable connectors into the corresponding monitor, keyboard, and
mouse user ports on the switch. (Use only the keyboard and
mouse
connectors appropriate for your switch, and leave the others unconnected.)
If you are attaching the ServLINK to a ServSwitch family KVM switch with
composite user ports (monitor, keyboard, mouse, and other ports in a single connector—
regular ServSwitch, ServSwitch™ Multi, etc.): Plug these cable connectors into the
corresponding monitor, keyboard, and mouse connectors on the switch’s
User Cable—as if you were attaching a monitor, keyboard, and mouse—as
DB25 end of included
CPU-Extension Cable

19
CHAPTER 3: Installation
shown in Figure 3-4. (Use only the keyboard and mouse connectors that are
appropriate for your switch, and leave the others unconnected. Make sure
that your host PCs are properly attached to the switch. See your switch’s
manual for more details about attaching equipment to it.)
Figure 3-3. Attaching the CPU-extension cable to a CPU (a PS/2 type CPU
is shown).
Figure 3-4. Attaching the CPU-extension cable to a KVM switch with
composite user ports (the ServSwitch Multi is shown).
Mouse-Port
Connector
PC ServLINK
ServLINK
ServSwitch
Multi
Keyboard-Port
Connector
ServSwitch Multi
User Cable
ServLINK CPU-
extension cable
From left to right, unused audio
connections, unused serial
connection, and keyboard, video,
and mouse connections
Video-Port
Connector