Blackbe;rry CLIENT FOR NOVELL GROUPWISE MESSENGER - KNOWN ISSUES... User manual

BlackBerry Client for Novell Groupwise Messenger
Version: 2.5
User Guide

SWDT374221-563191-0722073846-001

Contents
Basics........................................................................................................................................................................................................................................................... 3
About the BlackBerry Client for Novell GroupWise Messenger........................................................................................................................................................... 3
Log in to the BlackBerry Client for Novell GroupWise Messenger....................................................................................................................................................... 3
About sound profiles.................................................................................................................................................................................................................................. 3
Availability................................................................................................................................................................................................................................................... 4
About your status....................................................................................................................................................................................................................................... 4
Change your status.................................................................................................................................................................................................................................... 4
Add a status message................................................................................................................................................................................................................................ 4
Create a custom status.............................................................................................................................................................................................................................. 4
Set your status to reflect your device status........................................................................................................................................................................................... 4
Receive notification when a contact is online........................................................................................................................................................................................ 5
Contacts...................................................................................................................................................................................................................................................... 6
Add a contact.............................................................................................................................................................................................................................................. 6
View a contact's information.................................................................................................................................................................................................................... 6
Link a contact with a contact in the contacts application.................................................................................................................................................................... 6
Change a contact's display picture.......................................................................................................................................................................................................... 6
Hide the display pictures that appear beside contacts in the contact list.......................................................................................................................................... 7
Rename a contact...................................................................................................................................................................................................................................... 7
Delete a contact......................................................................................................................................................................................................................................... 7
Ignore a contact......................................................................................................................................................................................................................................... 8
View ignored contacts............................................................................................................................................................................................................................... 8
A contact no longer appears in my contact list...................................................................................................................................................................................... 8
Contact folders........................................................................................................................................................................................................................................... 9
Add a contact folder.................................................................................................................................................................................................................................. 9
Move a contact to a different contact folder.......................................................................................................................................................................................... 9
Rename a contact folder........................................................................................................................................................................................................................... 9
Delete a contact folder.............................................................................................................................................................................................................................. 9
Organize offline contacts.......................................................................................................................................................................................................................... 9
Conversations............................................................................................................................................................................................................................................. 11
Send a message.......................................................................................................................................................................................................................................... 11
Send a message to a user that is not in your contact list...................................................................................................................................................................... 11
Add an emoticon........................................................................................................................................................................................................................................ 11
Start a conference...................................................................................................................................................................................................................................... 11
View a list of conference participants..................................................................................................................................................................................................... 11
Send a broadcast message....................................................................................................................................................................................................................... 12
Switch conversations................................................................................................................................................................................................................................. 12

Copy a conversation................................................................................................................................................................................................................................... 12
Email a conversation.................................................................................................................................................................................................................................. 12
Clear a conversation.................................................................................................................................................................................................................................. 12
End a conversation..................................................................................................................................................................................................................................... 13
Stop grouping messages in conversations.............................................................................................................................................................................................. 13
I am not receiving notification for incoming messages........................................................................................................................................................................ 13
Text sometimes changes after I type it.................................................................................................................................................................................................... 13
Conversation history.................................................................................................................................................................................................................................. 14
Turn on conversation history.................................................................................................................................................................................................................... 14
View the conversation history for a contact........................................................................................................................................................................................... 14
Search for text in a conversation history................................................................................................................................................................................................. 14
Delete a conversation history................................................................................................................................................................................................................... 14
Provide feedback........................................................................................................................................................................................................................................ 16
Legal notice................................................................................................................................................................................................................................................. 17

Basics
About the BlackBerry Client for Novell GroupWise Messenger
You can use the BlackBerry® Client for Novell® GroupWise® Messenger to chat with other Novell® GroupWise® Messenger users using your
BlackBerry device. To use the client, you must have a Novell GroupWise Messenger user name. If you do not have a user name, contact your
administrator.
You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant
message, an indicator appears at the top of the Home screen.
Log in to the BlackBerry Client for Novell GroupWise Messenger
If you do not remember your user name or password, contact your administrator.
1. On the Home screen or in the Instant Messaging folder, click the icon for the client.
2. Type your user name and password.
3. Click Log In.
To log out, on the contact list screen, press the Menu key. Click Log Out.
About sound profiles
You can set notification options for the client, such as vibrate or tone, in the sounds application. The Enterprise Messenger Alert item specifies
how you are notified when a contact that you have set an availability notification for becomes available. The Enterprise Messenger New Message
item how you are notified of incoming instant messages.
Depending on the sound profile that is set in the sounds application on your device, you might not hear the audible notification that you have
set for the client. For more information about sounds, click the Help icon on the Home screen of your BlackBerry® device.
User Guide Basics
3

Availability
About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and
choosing a status indicator.
Change your status
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Change the Status field.
Add a status message
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Type a status message.
4. Press the Menu key.
5. Click Save.
Create a custom status
1. On the contact list screen, press the Menu key.
2. Click My Info.
3. Change the Status field.
4. Click Custom Status.
5. Type a status message.
6. Click a status indicator.
7. To add the custom status to the status list, select the Add to status list check box.
8. Click OK.
Set your status to reflect your device status
To perform this task, your status must be set to Available.
User Guide Availability
4

You can set your status to change to Away when you do not use your BlackBerry® device for a specified duration of time. When you use your
device again, your status changes back to Available.
1. On the contact list screen, press the Menu key.
2. Click Options.
3. Change the Show me as Away when idle for field to a duration of time.
4. Press the Menu key.
5. Click Save.
Receive notification when a contact is online
You can receive a message when the contact is online. Depending on the sound profile that is set on your device, you might also receive an
audible notification.
1. On the contact list screen, in a contact folder, highlight an offline contact.
2. Press the Menu key.
3. Click Alert Me.
4. Click OK.
User Guide Availability
5

Contacts
Add a contact
1. On the contact list screen, press the Menu key.
2. Click Add Contact.
3. To specify a contact folder, change the Folder name field.
4. Type part or all of a user name. If necessary, click Lookup.
5. Click a contact.
6. Click OK.
7. To link the contact with a contact in the contacts application, perform one of the following actions:
• If the contact is already in the contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click
Save.
View a contact's information
1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View Contact Info.
Link a contact with a contact in the contacts application
When you link a contact with a contact in the contacts application, you might be able to perform additional tasks. For example, during a
conversation, you might be able to call or send an email message to the contact quickly from the menu.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key.
3. Click Link to BlackBerry Contact.
4. Perform one of the following actions:
• If the contact is already in the contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click
Save.
Change a contact's display picture
To perform this task, you must have linked the contact with a contact in the contacts application.
User Guide Contacts
6

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View Contact Info.
4. Press the Menu key.
5. Click Change Picture.
6. Click a picture.
7. If necessary, center the picture in the box. Press the Menu key. Click Crop and Save.
8. Press the Menu key.
9. Click Save.
Hide the display pictures that appear beside contacts in the contact list
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Contact Pictures field to No.
4. Press the Menu key.
5. Click Save.
Rename a contact
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View Contact Info.
4. Type a new name.
5. Press the Menu key.
6. Click Save.
Delete a contact
Deleting a contact from your contact list does not delete you from that contact's contact list.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key.
3. Click Remove.
4. Click Delete.
User Guide Contacts
7

Ignore a contact
If you ignore a contact, you appear as offline in that contact's contact list.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key.
3. Click Ignore.
To unignore a contact, click Unignore.
View ignored contacts
1. On the contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Ignored Contacts field to Yes.
4. Press the Menu key.
5. Click Save.
To hide ignored contacts, change the Show Ignored Contacts field to No.
A contact no longer appears in my contact list
Try performing the following actions:
• If you have set your client to hide offline contacts, organize offline contacts so that you can view offline contacts.
• If you have collapsed the folder that the contact is in, expand the folder. On the contact list screen, click the folder.
User Guide Contacts
8