Blackbe;rry MESSENGER - VERWENDEN DES BROWSERS AUF IHREM... User manual

BlackBerry Messenger
Version: 5.0
User Guide

SWD-903196-0317024346-001

Contents
Basics........................................................................................................................................................................................................................................................... 3
About BlackBerry Messenger.................................................................................................................................................................................................................... 3
Requirements.............................................................................................................................................................................................................................................. 3
Change your display picture or display name........................................................................................................................................................................................ 3
About sounds for BlackBerry Messenger................................................................................................................................................................................................ 4
View activity updates................................................................................................................................................................................................................................. 4
Change the options for activity updates................................................................................................................................................................................................. 4
Search your BlackBerry Messenger contact list..................................................................................................................................................................................... 5
Troubleshooting.......................................................................................................................................................................................................................................... 5
Availability................................................................................................................................................................................................................................................... 7
Change your status.................................................................................................................................................................................................................................... 7
Add a status message................................................................................................................................................................................................................................ 7
Create a custom status.............................................................................................................................................................................................................................. 7
Change or delete a custom status........................................................................................................................................................................................................... 7
Receive notification when a contact becomes available....................................................................................................................................................................... 8
Show what media file you are playing..................................................................................................................................................................................................... 8
Contacts...................................................................................................................................................................................................................................................... 9
Contact basics............................................................................................................................................................................................................................................ 9
Contact categories..................................................................................................................................................................................................................................... 12
Contact options.......................................................................................................................................................................................................................................... 13
Troubleshooting.......................................................................................................................................................................................................................................... 14
Chats............................................................................................................................................................................................................................................................ 15
Chat basics.................................................................................................................................................................................................................................................. 15
Chat history................................................................................................................................................................................................................................................. 17
Chat options............................................................................................................................................................................................................................................... 18
Troubleshooting.......................................................................................................................................................................................................................................... 20
BlackBerry Groups..................................................................................................................................................................................................................................... 21
Group basics............................................................................................................................................................................................................................................... 21
Members...................................................................................................................................................................................................................................................... 23
Group chats................................................................................................................................................................................................................................................ 25
Pictures........................................................................................................................................................................................................................................................ 26
Lists.............................................................................................................................................................................................................................................................. 28
Group calendar........................................................................................................................................................................................................................................... 30
Group administration................................................................................................................................................................................................................................ 32
Troubleshooting.......................................................................................................................................................................................................................................... 34

Contact list backup.................................................................................................................................................................................................................................... 35
About backing up your BlackBerry Messenger contact list.................................................................................................................................................................. 35
Register an email address with BlackBerry Messenger......................................................................................................................................................................... 35
Remove a registered email address from BlackBerry Messenger........................................................................................................................................................ 36
Restore your BlackBerry Messenger contact list over the wireless network....................................................................................................................................... 36
Create a backup file of your BlackBerry Messenger contact list.......................................................................................................................................................... 37
Restore your BlackBerry Messenger contact list using a backup file.................................................................................................................................................. 37
Delete backup files of your BlackBerry Messenger contact list........................................................................................................................................................... 37
Troubleshooting.......................................................................................................................................................................................................................................... 38
Glossary....................................................................................................................................................................................................................................................... 39
Provide feedback........................................................................................................................................................................................................................................ 40
IT policy rules.............................................................................................................................................................................................................................................. 41
Legal notice................................................................................................................................................................................................................................................. 42

Basics
About BlackBerry Messenger
You can use BlackBerry® Messenger to communicate with users who have a BlackBerry device. The contact list screen in BlackBerry Messenger
is made up of your BlackBerry Messenger contacts, contact categories, chats, and groups.
You can send messages to your contacts, change your status and display picture, and organize contacts into contact categories. During a chat,
you can send files such as voice notes and contact attachments. If your device has a camera, you can send pictures that you take with the
camera.
You can use the BlackBerry® Groups feature of BlackBerry Messenger to create a group of family members, friends, co-workers, and so on. In
a group, you can share pictures, lists, and appointments with the members of the group. You can also chat with members of your group and
comment on shared items.
You do not need to sign in to or out of BlackBerry Messenger. As long as you are connected to a wireless network, BlackBerry Messenger can
keep you connected to your BlackBerry Messenger contacts. You might be able to back up and restore your BlackBerry Messenger contacts,
profile, and group membership using BlackBerry Messenger or using BlackBerry® Desktop Manager on a computer.
You must have a wireless service data plan to use BlackBerry Messenger. Depending on your wireless service provider or organization, some
features might not be supported.
For more information about BlackBerry Messenger, visit www.blackberry.com/support.
Requirements
Depending on your wireless service provider or organization, you might not be able to use BlackBerry® Messenger.
• at least 3 MB of available application memory
• BlackBerry® Device Software 4.5 or later
• a wireless service data plan
Change your display picture or display name
Depending on your wireless service provider or organization, your contacts might not see the display picture that you set.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. Perform any of the following actions:
•To change your display picture, press the Menu key. Click Change Display Picture. Click a picture. If necessary, center the picture in
the box. Press the Menu key. Click Crop and Save.
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• To change your display name, type a new name.
5. Press the Menu key.
6. Click Save.
About sounds for BlackBerry Messenger
You can set notification options, such as vibrate or tone, for BlackBerry® Messenger in the sounds application. The BlackBerry Messenger New
Message item specifies how you are notified of incoming BlackBerry Messenger messages. The BlackBerry Messenger Alert item specifies how
you are notified when a contact that you have set an availability notification for becomes available. The BlackBerry Messenger Groups item
specifies how you are notified of BlackBerry® Groups activities.
Depending on the sound profile that is set in the sounds application on your device, you might not receive the audible notification that you
have set for BlackBerry Messenger. Depending on the options that are set in a group, you might not receive audible notification of group
activities. You cannot turn off or change the success beep for barcode scanning.
For more information about sounds on your device, click the Help icon on the Home screen of your BlackBerry device.
View activity updates
The Recent Updates button only appears when there are activity updates.
The activity updates list displays certain contact activities and group activities, such as when display pictures are changed or when members
are added to a group. By default, the activity updates list contains the latest 25 updates.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, click Recent Updates.
To clear the activity updates list, press the Menu key. Click Clear All.
Change the options for activity updates
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Options.
4. Perform any of the following actions:
• To change the number of updates that appear in the activity updates list, change the Show Recent Updates field.
• To stop grouping the activity updates for a contact or group, clear the Group Recent Updates From Same Contact/Group check
box.
•To view what media files contacts have played, select the Display Music Updates From Contacts check box. You can only view media
updates for contacts who have set BlackBerry® Messenger to display this information.
5. Press the Menu key.
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6. Click Save.
Search your BlackBerry Messenger contact list
You can search for display names and group names on the contact list screen in BlackBerry® Messenger.
If you or the contact has changed the contact's display name, you might not be able to find the contact using the search feature.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, type the name of a contact or group.
To clear the search results, press the Escape key.
Troubleshooting
Some features are not available in BlackBerry Messenger
Features might not be available for any of the following reasons:
• Your wireless service provider might not have set up some features or might prevent you from using some features or options.
• Your wireless service plan might prevent you from using some features or options.
•If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have
set up some features or might prevent you from using some features or options.
• Some features might not be available for you to use for some contacts. These contacts might be using a previous version of BlackBerry®
Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use.
For more information about the features that are available on your device, contact your wireless service provider or organization.
My contacts are not appearing in BlackBerry Messenger
Your BlackBerry® Messenger contacts might not appear on the contact list screen if, for example, you switched BlackBerry devices or if you
updated your BlackBerry® Device Software without backing up and restoring your device data.
If you saved a backup file of your contact list to your device, on a media card, or to your computer using the BlackBerry® Desktop Manager,
you can restore your contact list using that backup file. Depending on your organization, if you previously associated an email address with a
device on which the latest version of BlackBerry Messenger was installed, you might be able to restore your contact list over the wireless
network.
Related topics
Restore your BlackBerry Messenger contact list over the wireless network, 36
Restore your BlackBerry Messenger contact list using a backup file, 37
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Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry® Technical Solution Center at www.blackberry.com/btsc.
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Availability
Change your status
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. Click the Status field.
5. Click a status.
Add a status message
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. In the Status Message field, type a status message.
5. Press the Menu key.
6. Click Save.
Create a custom status
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. Click the Status field.
5. Click Personalize Status.
6. Type a status.
7. Click a status indicator.
8. Click OK.
Change or delete a custom status
You can only change or delete statuses that you have created.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
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4. Click the Status field.
5. Highlight a custom status.
6. Press the Menu key.
7. Click Edit or Delete.
Receive notification when a contact becomes available
You can receive a message when the contact becomes available. Depending on the active sound profile on your device, you might also receive
an audible notification.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight an unavailable contact.
3. Press the Menu key.
4. Click Set Alert.
5. Click OK.
To turn off the notification, click Clear Alert.
Show what media file you are playing
To perform this task, your BlackBerry® device must be running BlackBerry® Device Software version 4.6 or later.
When you play a media file such as a song, video, or voice note on your device, BlackBerry® Messenger can display the file name or the file
information to your contacts.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. Select the Show What I'm Listening To check box.
5. Press the Menu key.
6. Click Save.
To stop showing when you are playing a media file, clear the Show What I'm Listening To check box.
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Contacts
Contact basics
Add a contact by scanning a barcode
To perform this task, your BlackBerry® device must have a camera.
When you add a contact by scanning a barcode, the person might need to accept your invitation before the person is added to your BlackBerry®
Messenger contact list.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Invite Contact.
4. Click Scan a person's barcode.
5. Click Continue.
6. Hold your device so that all four corners of the barcode appear on your device screen. Continue to hold the device until you hear the success
beep.
The person might remain in the Pending category until the person responds to your invitation.
Related topics
Display your profile barcode on your device, 10
Add a contact by typing an email address or PIN
When you add a contact by typing an email address or PIN, the person must accept your invitation before the person is added to your BlackBerry®
Messenger contact list.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Invite Contact.
4. Click Enter a person's email address, PIN, or name.
5. Type part or all of the contact information.
6. Click the contact information.
7. If necessary, change the Send Using field.
8. If necessary, change the Category field.
9. Click Send.
The person will remain in the Pending category until the person responds to your invitation.
Add a contact that uses SMS text messaging
To perform this task, your BlackBerry® device must be running BlackBerry® Device Software version 5.0 or later.
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If you add a person who uses SMS text messaging as a contact to BlackBerry® Messenger, you can send SMS text messages to and receive
SMS text messages from the person in BlackBerry Messenger.
Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving
SMS text messages.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Invite Contact.
4. Click Enter an SMS contact's name or phone number.
5. Type part or all of the contact information.
6. Click the contact information.
7. If necessary, change the Category field.
8. If necessary, type the name that you want to appear in your BlackBerry® Messenger contact list.
9. Click Add Contact.
For more information about SMS text messaging, on the menu in the messages application, click Help.
Display your profile barcode on your device
When you display the barcode for your BlackBerry® Messenger profile on your device, other people can scan your barcode and add you to their
BlackBerry Messenger contact list.
You must accept the person's invitation before you are added to the person's contact list in BlackBerry Messenger.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click My Profile.
4. Click Display My Barcode.
Related topics
Add a contact by scanning a barcode, 9
Add a member by scanning a barcode, 23
View a contact's profile
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, highlight a contact.
3. Press the Menu key.
4. Click Contact Profile.
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Link a contact with a contact in the contacts application
When you link a contact with a contact in the contacts application, you might be able to perform additional tasks using BlackBerry®
Messenger. For example, you might be able to quickly call or send an email message to the contact from the menu during a chat. Also, if contacts
do not have display pictures, their caller ID pictures from the contacts application appear in BlackBerry Messenger instead.
1. On the Home screen, in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Link to BlackBerry Contact.
5. Perform one of the following actions:
• If the contact is in the contacts application, click Select Contact. Click a contact.
• If the contact is not in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.
To remove the link, click Remove Contacts Link.
Rename a contact
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Contact Profile.
5. Type a new name.
6. Press the Menu key.
7. Click Save.
To view the contact's current display name, click Reset.
Change a contact's display picture
To perform this task, you must have linked the BlackBerry® Messenger contact with the contacts application.
You can replace a contact's display picture in BlackBerry Messenger with the contact picture from the contacts application. If the contact
picture changes, the display picture in BlackBerry Messenger is updated automatically to match the contact picture.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Contact Profile.
5. Change the Use BlackBerry Contacts Image field to Yes.
6. Press the Menu key.
7. Click Save.
To view the display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.
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Delete a contact
If you delete a BlackBerry® Messenger contact, you are likewise deleted from that person's contact list in BlackBerry Messenger.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Delete Contact.
5. If necessary, select the Ignore future invitations check box.
6. Click Delete.
Unignore a contact
When you unignore a contact, you can receive invitations from the contact again.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Options.
4. Beside the Ignored Contacts field, click Edit.
5. Select the check box beside the contact or contacts that you want to unignore.
6. Click OK.
Contact categories
Add a contact category
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Add Category.
4. Type a name for the contact category.
5. Click OK.
To move some of your contacts into the contact category, click the contacts. Click OK.
Move a contact to another contact category
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Move Contact.
5. Click a contact category.
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Rename a contact category
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, highlight a contact category.
3. Press the Menu key.
4. Click Rename Category.
5. Type a new name for the contact category.
6. Click OK.
Delete a contact category
You can only delete contact categories that you have added to BlackBerry® Messenger. You must move your contacts out of a contact category
before you can delete that contact category.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, highlight an empty contact category.
3. Press the Menu key.
4. Click Delete Category.
5. Click Delete.
Contact options
Access a contact quickly from the Home screen of your device
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click Show In Home Screen.
To stop displaying a contact on the Home screen, click Remove From Home Screen.
Overwrite contact pictures with display pictures
To perform this task, you must have linked at least one BlackBerry® Messenger contact with the contacts application.
Depending on your wireless service provider or organization, this feature might not be supported.
When you use this feature, for linked contacts, contact pictures that appear in other applications (for example, in the contacts application) are
overwritten with display pictures from BlackBerry Messenger.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Options.
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4. Select the Replace Caller ID Pictures with Display Pictures check box.
5. Press the Menu key.
6. Click Save.
To stop overwriting contact pictures with display pictures, clear the Replace Caller ID Pictures with Display Pictures check box.
Troubleshooting
I cannot add a contact using a barcode
Try performing any of the following actions:
• If the screen of a device turns off, press the Escape key on the BlackBerry® device.
• If there is a glare on the screen of the device that is displaying the invitation barcode, you might need to move the device away from the
object that is causing the glare.
• Set the device that is displaying the invitation barcode on a flat, level surface. Move the other device about 4 in. (10 cm) above the first
device until all four corners of the barcode appear on the screen of the device that is scanning the barcode.
A contact that I tried to add to BlackBerry Messenger is not appearing
If a contact that you tried to add remains in the Pending category, the person might not have received your invitation. Some possible causes
are that the person's BlackBerry® device is turned off or the person might not have yet responded to your invitation. Depending on your
organization, you might not be able to add a person who is not in your organization.
Try performing any of the following actions:
• If the person has not yet received the invitation, wait until the person receives and accepts the invitation before the person appears as a
contact.
•If you added a contact and then switched devices shortly after, if the contact does not appear in your contact list or in the Pending category,
you might need to add the contact again using your current device.
•If the contact remains in the Pending category for a long period of time, you can delete the contact and then try to add the person again.
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Chats
Chat basics
Start a chat
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, click a contact.
3. Type a message.
4. Press the Enter key.
Add an emoticon
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Add Smiley.
3. Click an emoticon.
Send a file to a contact
If your BlackBerry® device is running BlackBerry® Device Software 5.0 or later, you might be able to send files that are stored on your
organization's network. For more information about accessing a file from your organization's network, on the menu in the files application, click
Help.
Depending on your wireless service provider or organization, this feature might not be supported.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Send File.
3. Perform one of the following actions:
•To send a picture, click Picture. Click Camera or File. Take a picture or click a picture. Type a caption. Click Send. If necessary, select
a picture size option. Click OK.
• To send a document, click File. Click a file.
• To send a voice note, click Voice Note. Click Start to record your message. If necessary, click Stop. Click Send.
• To send a contact attachment of a contact from the contacts application, click BlackBerry Contact. Click a contact.
• To send a contact attachment of a BlackBerry Messenger contact, click Messenger Contacts. Click one or more contacts. Click OK.
Ping a contact
When you ping a contact, the contact's BlackBerry® device vibrates.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Ping Contact.
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Send your GPS location to a contact from BlackBerry Messenger
If your BlackBerry® device does not have an internal GPS receiver, you must have paired your device with a Bluetooth® enabled GPS receiver
to perform this task.
Depending on your wireless service provider, wireless service plan, or organization, this feature might not be supported.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Send Location.
3. Click Send.
• To add the location to the list of available locations, select the Save Location check box. Type a name for the location. Click Save.
• To view your GPS location, click View.
Add more contacts to a chat
If you did not start the chat, this feature might not be supported.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Invite to Conference.
3. Click one or more BlackBerry Messenger contacts.
4. Click OK.
View chat participants
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click View Participants.
Send a broadcast message
You can send a message to multiple BlackBerry® Messenger contacts at one time.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Broadcast Message.
4. Type a message.
5. Change the Category field.
6. Select the check box beside the contacts.
7. Click Send.
Switch chats
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Switch Chat.
3. Click a contact.
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Copy a chat
When you copy a chat, you can paste it into other BlackBerry® device applications.
Depending on your wireless service provider or organization, this feature might not be supported.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Copy Chat.
Email a chat
Depending on your wireless service plan or organization, this feature might not be supported.
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Email Chat.
Clear a chat
1. In BlackBerry® Messenger, during a chat, press the Menu key.
2. Click Clear Chat.
End a chat
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, highlight a chat.
3. Press the Menu key.
4. Click End Chat or Leave Conference.
Chat history
Turn on chat history
You can save chat history on your BlackBerry® device or on a media card.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Options.
4. Change the Save Message History field to Device or Media Card.
5. Press the Menu key.
6. Click Save.
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View the chat history for a contact
You can only perform this task if you have previously turned on chat history.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click View History.
5. Click a chat history.
Search for text in a chat history
You can only perform this task if you have previously turned on chat history.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click View History.
5. Type the text.
6. Click Find Results.
7. In the search results, click a chat history.
Delete the chat history
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in a contact category, highlight a contact.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Perform one of the following actions:
• To delete the chat history for an individual contact, click Delete Contact's History.
• To delete the chat history for all contacts, click Delete Complete History.
7. Click Delete.
Chat options
View display names in BlackBerry Messenger chats
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, press the Menu key.
3. Click Options.
4. Select the Show Display Names in Chat check box.
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