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What is covered under this warranty?
●Repair or replacement of parts
●Labour costs relating to the Wood or Stove
Fire
Consumers may have additional rights under the
Australian Trade Practices Act 1974 including
the Australian Consumer Law or the Consumer
Guarantees Act 1993 New Zealand.
This warranty does not apply and will be void
where:
●The Wood or Stove Fire is not installed in
accordance with AS/NZS 2918:2018 or any
building code or consent;
●The Wood or Stove Fire is not installed by a
qualiedspecialistinstaller;
●Any electrical work has not been carried
out by a Registered Electrician;
●The Wood or Stove Fire has been moved
andreinstalled,orhasbeenmodiedin
a manner that is not consistent with the
Installation Guide or the Owner’s Manual;
●The Wood or Stove Fire has not been
installed or operated according to the
Installation Guide and the Owner’s Manual;
●The Wood or Stove Fire is acquired for
business use in any way.
What is not covered?
●Labour costs relating exclusively to
components not manufactured by Glen
Dimplex.
●Labour costs relating to removing or
replacing the Wood Fire or Stove
●Damage caused by incorrect use or the
burning of treated or painted wood,
driftwood or other fuels which are not
recommended.
●Travel costs for a distance greater than
50 km from the nearest approved Blaze
Heating Service Agent.
●Defects, malfunctions or failures caused
by incorrect installation, poor installation,
normal wear and tear, misuse, neglect,
accidental damage or failure to follow
operating instructions in the Owner’s
Manual (including fuel selection, product
operation and maintenance instructions),
repairsormodicationsbypersonsnot
authorised by Glen Dimplex, use of parts not
supplied by Glen Dimplex, or damage or
other events which have occurred since the
product left the control of Glen Dimplex.
●Removal or transportation of such product
or part (and any repaired or replacement
product or part) to and from the authorized
dealer’s or service agents place of business.
●Direct, indirect or consequential losses or
special damages of any kind (including
costs of collection and delivery) other
than repair or replacement of products or
components under this warranty, where
any goods are acquired or used for the
purposes of a business;
How to obtain warranty service?
●Warranty Claims must be made at place of
purchase.
●Reasonable proof of purchase date is
required to make a warranty claim. You
should keep your purchase receipt.
●Warranty repair will be completed
according to normal work practices of the
service agent.
●Make the faulty part(s) available to Glen
Dimplex for inspection so that the validity of
the claim can be established by them.