BMW 2 Series User guide

OWNER'S HANDBOOK.
BMW 2 SERIES COUPÉ.
Content A-Z
Online Edition for Part no. 01405A5E758 - VI/22

WELCOME TO BMW.
Owner's Handbook.
Congratulations on your choice of a BMW.
The better you are acquainted with your vehicle, the easier you will find it
is to operate in traffic. We therefore request:
Please read the Owner's Handbook before setting out in your new BMW.
Also use the Integrated Owner's Handbook in your vehicle. It contains
important information on how to operate your vehicle, helping you get the
most out of your BMW's technical features. It also contains information
to help keep your BMW operating safely on the road and maintain its full
resale value.
When the vehicle leaves the factory, the printed Owner's Handbook is the
most up-to-date version. After a vehicle software update – for example,
a Remote Software Upgrade – the Integrated Owner's Handbook for the
vehicle will contain updated information.
Supplementary information is provided in further on-board literature.
We wish you a safe and pleasant journey.
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TABLE OF CONTENTS
After a vehicle software update – for example, a Remote Software Up-
grade – the Integrated Owner's Handbook for the vehicle will contain
updated information.
NOTES
Notes ..................................................................................................................... 6
QUICK REFERENCE
Getting in ............................................................................................................. 22
Adjustment and operation ............................................................................... 25
On the move ....................................................................................................... 29
CONTROLS
Vehicle cockpit ................................................................................................... 36
Sensors in the vehicle ........................................................................................ 41
Vehicle operating condition ............................................................................. 46
BMW iDrive ......................................................................................................... 49
BMW Remote Software Upgrade ................................................................... 63
Personal settings ............................................................................................... 67
Opening and closing ......................................................................................... 74
Seats, mirrors and steering wheel ................................................................. 98
Carrying children safely .................................................................................... 113
Driving ................................................................................................................ 123
Displays ............................................................................................................. 140
Lights ................................................................................................................. 160
Safety ................................................................................................................. 169
Driving stability control systems .................................................................... 194
Driver assistance systems ............................................................................. 198
Parking ............................................................................................................... 215
Driving comfort ................................................................................................ 236
Air conditioning ................................................................................................ 237
Interior equipment ........................................................................................... 249
Storage compartments .................................................................................. 253
Luggage compartment ................................................................................... 257
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DRIVING HINTS
Driving precautions ......................................................................................... 262
Trailer operation .............................................................................................. 269
Saving fuel ......................................................................................................... 277
MOBILITY
Refuelling ......................................................................................................... 284
Wheels and tyres ............................................................................................ 286
Engine compartment ........................................................................................ 311
Operating fluids ................................................................................................ 314
Maintenance .................................................................................................... 325
Replacing parts ............................................................................................... 328
Help in case of a breakdown ......................................................................... 333
Care ................................................................................................................... 342
REFERENCE
Technical data ................................................................................................. 348
Seats for child restraint systems .................................................................. 354
Appendix ........................................................................................................... 356
Everything from A to Z ................................................................................... 358
© 2022 Bayerische Motoren Werke
Aktiengesellschaft
Munich, Germany
Not to be reproduced, wholly or in part, without written permission from BMW AG, Munich.
English ID8 VI/22, -
Printed on environmentally friendly paper, bleached without chlorine, suitable for recycling.
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Notes
About this Owner's
Handbook
Orientation
The quickest way to find information on a par-
ticular topic or feature is to consult the alpha-
betical index.
For an overview of the vehicle, we recommend
the quick reference in the Owner's Handbook.
Validity of Owner's Handbook
Vehicle production
When the vehicle leaves the factory, the con-
tents of the printed Owner's Handbook are
up to date. Any updates introduced after the
copy deadline may result in discrepancies be-
tween the printed Owner's Handbook and the
Integrated Owner's Handbook in the vehicle.
Notes on updates can be found in the appen-
dix of the printed Owner's Handbook for the
vehicle.
After a software update in the vehicle
After a vehicle software update, for example,
via Remote Software Upgrade, the Integrated
Owner's Handbook for the vehicle will contain
the latest information.
Owner's Handbook for Navigation,
Entertainment, Communication
The Owner's Handbook for Navigation, Enter-
tainment, Communication is available as a
printed book from Service.
These topics are also covered in the Integrated
Owner's Handbook in the vehicle.
Media overview
General
Content from the Owner's Handbook can be
accessed through various media. The Owner's
Handbook is available in the following media:
▷Printed Owner's Handbook.
▷Integrated Owner's Handbook in the vehi-
cle.
Printed Owner's Handbook
The printed Owner's Handbook shows all
standard equipment, national-market equip-
ment and optional equipment which is offered
or will be offered on a model-specific basis.
Integrated Owner's Handbook in
the vehicle
Principle
The Integrated Owner's Handbook shows all
standard equipment, national-market equip-
ment and optional equipment which is offered
or will be offered on a model-specific basis.
The Integrated Owner's Handbook can be
shown on the control display.
Selecting the Owner's Handbook
1. "MENU"
2. "All apps"
3. "Owner's Handbook"
4. Select the required method of accessing
the contents.
Scrolling within the Owner's Handbook
Swipe up or down until the next or previous
contents are displayed.
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Context-sensitive help
General
The Integrated Owner's Handbook can be ac-
cessed from any menu. Depending on the
selected function, the associated description
or the main menu of the Integrated Owner's
Handbook is displayed.
Selecting context-sensitive help from a menu
1. Press and hold the desired menu item.
2. "General help"
Selecting context-sensitive help from a Check
Control message
To switch directly from the Check Control mes-
sage on the control display:
"Owner's Handbook"
Supplementary Owner's Handbooks
Please also pay attention to the Supplemen-
tary Owner's Handbooks which are provided
along with the on-board literature as required.
Additional sources of
information
Service Partner
A Service Partner of the manufacturer will be
happy to answer any further questions.
Internet
Vehicle information and general information on
BMW – on technology, for example – are avail-
able on the Internet: www.bmw.com.
BMW Driver's Guide App
The BMW Driver's Guide App shows all stand-
ard equipment, national-market equipment
and optional equipment which is offered or will
be offered on a model-specific basis. The app
can be displayed on smartphones and tablets.
BMW Driver's Guide web version
BMW Driver's Guide Web shows all standard,
national-market and optional equipment which
is offered or will be offered on a model-spe-
cific basis. BMW Driver's Guide Web can be
displayed on any current browser.
Icons and displays
Icons in the Owner's Handbook
Icon Meaning
Precautions that must be followed in
order to avoid the possibility of injury
to yourself and to others as well as
serious damage to the vehicle.
Measures that can be taken to help
protect the environment.
"..." Texts on a display in the vehicle for
selecting functions.
›...‹ Commands for the voice control
system.
››...‹‹ Replies by the voice control system.
Actions
Actions that need to be carried out are shown
as a numbered list. The list of steps must be
carried out in the specified sequence.
1. First action.
2. Second action.
Lists
Alternative options and lists of items with no
implied sequence are shown as bullet point
lists:
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▷First option.
▷Second option.
Icon on components and
assemblies
This symbol on a vehicle component
indicates that further information on the
component is available in the Owner's
Handbook.
Vehicle equipment
This Owner's Handbook shows all models
and all standard equipment, national-market
equipment and optional equipment which is
offered or will be offered on a model-specific
basis, i.e. in the model range. As a result, this
Owner's Handbook may also contain descrip-
tions and illustrations of equipment, systems
and functions which are not installed in the ve-
hicle in question, for example due to:
▷Selected optional equipment.
▷National-market version or national-market
equipment.
▷Possibility of subsequent enabling and soft-
ware updates.
This also applies to safety-relevant functions
and systems.
Before starting a journey, check whether a
piece of equipment or a function that is de-
scribed is available in the vehicle. Information
about whether a function is currently available
in the vehicle or whether and when the func-
tion can be installed in the vehicle can be ob-
tained from a Service Partner of the manufac-
turer or another qualified Service Partner.
If a piece of equipment, system or function is
described in the Owner's Handbook, this does
not mean that it will be available in the vehicle.
Please comply with the relevant laws and reg-
ulations when using the corresponding func-
tions and systems.
If certain equipment and models are not de-
scribed in this Owner's Handbook, refer to the
Supplementary Owner's Handbooks provided.
In right-hand drive vehicles, some operating
elements are arranged differently from those
shown in this Owner's Handbook.
Production date
The production date of your vehicle can be
found at the bottom of the body pillar on the
driver's door.
The production date is defined as the calendar
month and the calendar year in which the vehi-
cle body and the transmission assemblies are
joined and the vehicle is driven or moved from
the production line.
Status of the Owner's
Handbook
General
The high standards of safety and quality that
characterise the vehicles are ensured through
ongoing development. On rare occasions, this
may mean that the features described in this
handbook will vary from those in your vehicle.
For Australia/New Zealand: general
When reading this Owner's Handbook, please
bear the following in mind: to ensure that our
vehicles continue to embody the highest qual-
ity and safety standards, we pursue a policy
of continuous, ongoing development. Because
modifications in the design of both vehicles
and accessories may be introduced at any
time, your own vehicle's equipment may vary
from that described in this manual. For the
same reason, it is also impossible to guarantee
that all descriptions will be completely accurate
in all respects.
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We must therefore request your understand-
ing of the fact that the manufacturer of
your vehicle is unable to recognise legal
claims based on discrepancies between the
data, illustrations and descriptions in this Own-
er's Handbook and your own vehicle's equip-
ment. Please note, too, that some of the op-
tional equipment described in this Owner's
Handbook is not available on Australian mod-
els due to restrictions imposed by Australian
Design Rules and other requirements.
Should you require any further information,
please contact your Service Partner or a quali-
fied specialist workshop, who will be pleased
to advise you.
Validity of Owner's Handbook
Vehicle production
When the vehicle leaves the factory, the con-
tents of the printed Owner's Handbook are
up to date. Any updates introduced after the
copy deadline may result in discrepancies be-
tween the printed Owner's Handbook and the
Integrated Owner's Handbook in the vehicle.
Notes on updates can be found in the appen-
dix of the printed Owner's Handbook for the
vehicle.
After a software update in the vehicle
After a vehicle software update, for example,
via Remote Software Upgrade, the Integrated
Owner's Handbook for the vehicle will contain
the latest information.
Your own safety
Intended use
Please comply with the following when using
the vehicle:
▷Owner's Handbook.
▷Information attached to the vehicle. Do not
remove stickers.
▷Technical data of the vehicle.
▷The applicable laws and safety standards
of the country in which the vehicle is used.
▷Vehicle papers and legal documents.
Warranty
The vehicle is technically designed for the
operating conditions and approval (homologa-
tion) requirements of the country to which it
was first delivered. If the vehicle is to be driven
in another country, it may need to first be
adapted to any different operating conditions
and approval requirements prevailing in that
country. If the vehicle does not comply with the
homologation requirements in a certain coun-
try, no warranty claims can be lodged there
for the vehicle. Warranty claims may also be
invalidated if the electrical system has been
modified, for example through the use of con-
trol units, hardware, or software which the ve-
hicle manufacturer classifies as unsuitable. A
Service Partner is able to provide further infor-
mation.
Note: in addition to the warranty required by
law, the selling Authorised BMW Retailers or
the selling BMW AG subsidiaries in Germany
grant additional benefits with the purchase of
new BMW vehicles within the framework of
the BMW Warranty Booklet. More information:
www.bmw.de/qualitaetsbrief.
Maintenance and repairs
The advanced technology used in your vehicle,
for example the state-of-the-art materials and
high-performance electronics, requires appro-
priate maintenance and repair methods.
Consequently, the manufacturer of the vehicle
recommends having relevant work carried out
by a BMW Service Partner. If you choose to
use a different specialist workshop, BMW rec-
ommends using one that performs the corre-
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Notes NOTES
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sponding work, such as maintenance and re-
pair, in accordance with BMW specifications
and that employs properly trained personnel.
In the Owner's Handbook, facilities of this kind
are referred to as "another qualified Service
Partner or a specialist workshop".
If work such as maintenance and repair is
carried out incorrectly, it could result in subse-
quent damage with associated safety risks.
Incorrectly performed work on the vehicle
paintwork can cause components, for example
the radar sensors, to fail or malfunction, result-
ing in a safety hazard.
Parts and accessories
BMW recommends using parts and accesso-
ries that are approved by BMW and are there-
fore suitable for this purpose.
You are recommended to consult a BMW Serv-
ice Partner for advice on genuine BMW parts
and accessories, other BMW approved prod-
ucts and expert advice on all related matters.
The safety and compatibility of these products
in conjunction with BMW vehicles have been
checked by BMW.
BMW accepts product responsibility for gen-
uine BMW parts and accessories. However,
BMW cannot accept liability for parts or acces-
sory products of any kind which it has not ap-
proved.
BMW is unable to assess each third-party
product of outside origin as to its suitability
for use on BMW vehicles without safety risk.
Likewise no guarantee can be assumed even
if the product has been granted official appro-
val in a specific country. Tests performed for
such approvals cannot always cover all operat-
ing conditions for BMW vehicles, and some of
them therefore are insufficient.
Vehicle data and data
protection
Responsibility and rights
Responsibility for data
Within the scope of data protection directives
and legislation, the manufacturer of the vehi-
cle is responsible for processing personal data
which is collected when the vehicle is used
or from web pages, customer support, online
services, and marketing campaigns.
Personal identification
Every vehicle has a unique vehicle identifica-
tion number. Depending on the country, and
with the assistance of the relevant authorities,
the registered keeper can be identified from
the vehicle identification number and the num-
ber plate. There are also other ways of tracing
data collected in the vehicle back to the driver
or registered keeper, for example via the Con-
nectedDrive account used.
Data protection laws
In accordance with current data protection law,
vehicle users have certain rights vis-à-vis the
vehicle manufacturer or companies that collect
or process their personal data.
Vehicle users have a free and comprehensive
right of access to their personal data which has
been collected and held by organisations.
Such organisations could be:
▷Vehicle manufacturer.
▷Qualified Service Partners.
▷Specialist workshops.
▷Service providers.
Vehicle users may request information about
what personal data has been saved, what it is
used for and where it has come from. Proof of
ownership or use is required in order to obtain
this information.
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The right of access also extends to information
about data that has been transferred to other
companies or bodies.
Please refer to the vehicle manufacturer's
website for the applicable data protection pol-
icy. This data protection policy contains infor-
mation about the right to have data deleted or
corrected. The vehicle manufacturer's website
also provides its contact details and those of
its data protection officer.
The registered keeper can have the data
stored in the vehicle read out by a Service
Partner of the manufacturer, or another quali-
fied Service Partner, or a specialist workshop,
for a fee, as necessary.
Vehicle data is read out by the socket for on-
board diagnosis, which is required by law.
Data processing
The collection of personal data may be neces-
sary to enable the manufacturer of the vehicle
to fulfil obligations to the customer or to leg-
islators, or to offer high-quality products and
services.
These include, for example:
▷To fulfill contractual obligations regarding
the sale, servicing and repair of vehicles, for
example sales processes, maintenance.
▷To fulfill contractual obligations regarding
the provision of digital vehicle services, for
example BMW ConnectedDrive.
▷To safeguard product quality and the re-
search and development of new products,
and to optimise service processes.
▷To perform sales, service and administra-
tion processes, including branches and Na-
tional Sales Companies.
▷To provide customer support, for example
contract processing.
▷To conduct advertising communication and
market research on the basis of personal
consent.
▷To fulfill legal obligations, for example infor-
mation regarding Technical Campaigns.
▷To process warranty claims.
Data collection
Type of data collected
Depending on the situation, the following per-
sonal data may be collected.
Contact details
▷Name, address, telephone number.
▷Email address.
Personal data
▷Personal information provided by custom-
ers, for example date of birth, education,
household size or occupation.
▷Data to determine identity, for example
driver's licence.
Contract data
▷Customer number, contract number,
booked online services.
▷Stored payment information, for example
credit card number.
Credit rating
▷Information about transactions.
▷Information about fraud or criminal offen-
ces.
Interests
Information provided by the customer regard-
ing areas of interest, for example product pref-
erences, hobbies, and other personal preferen-
ces.
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Use of web pages and communication
▷Information on how web pages are used
and whether messages are opened or for-
warded.
▷Account information regarding online serv-
ices, customer portals, and prospective
customer portals.
Transaction and interaction data
Information on the purchasing of products and
services, interactions with customer support
and participation in market research studies.
Use of apps and services of the vehicle
manufacturer
Information on the use of apps on mobile devi-
ces and online services.
Information on vehicle functions and settings
Information on functions and settings in the
vehicle, for example when using online serv-
ices.
Vehicle-related sensor data and usage data
Data generated or processed in the vehicle.
▷Driver assistance systems: processing of
sensor data which is used to evaluate the
vehicle's surroundings or the driver's be-
haviour.
▷Personal settings: settings saved in the ve-
hicle profile, for example seat setting.
▷Multimedia, navigation, for example desti-
nations.
Time of data collection
Personal data may be collected at the
following times:
▷When the customer makes direct contact
with the manufacturer of the vehicle, for ex-
ample via the web page.
▷When requesting information on products
and services or direct purchases, for exam-
ple on web pages or in apps.
▷When making direct purchases, for example
on the web page.
▷When purchasing services directly, for ex-
ample online services.
▷When the customer responds to direct mar-
keting activities, for example when personal
data is provided.
▷When using vehicles, products, services
and digital offers, for example web pages,
apps.
▷When communicating personal data
through qualified partners of the vehicle
manufacturer or through third-party provid-
ers, provided that data protection require-
ments are met.
▷When providing personal data through cer-
tified address providers, provided that data
protection requirements are met.
▷When vehicle data, including the vehicle
identification number, is read out during
service, maintenance and repair activities.
Data in the vehicle
General
A number of electronic control devices are in-
stalled in your vehicle. Electronic control units
process data that they receive from vehicle
sensors, generate themselves, or exchange
with one another, for example. Many of the
control units are necessary for safe operation
of the vehicle, or provide assistance while driv-
ing, for example driver assistance systems.
There are also control devices which manage
comfort or infotainment functions.
Data saved in the vehicle can be deleted at
any time. This data is only transmitted to third
parties if expressly requested in the course of
using online services. The transfer depends on
the settings selected for using the services.
Sensor data
Driver assistance systems, for example Active
Cruise Control, Collision Warning, or Attentive-
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ness Assistant, process sensor data which is
used to evaluate the vehicle's surroundings or
the driver's behaviour.
These include, for example:
▷Status messages relating to the vehicle
and its individual components, for example
wheel speed, wheel circumferential velocity,
deceleration, lateral acceleration, fastened
seat belts.
▷Ambient conditions, for example tempera-
ture, rain sensor signals.
The data is processed within the vehicle and
is usually transient. It is only saved for longer
than the operating period if it is required in
order to provide services agreed with the cus-
tomer.
Electronic components
Electronic components, for example control
devices and vehicle keys, contain components
for storing technical information. Information
about the vehicle condition, component use
and wear, maintenance requirements, events
or faults can be stored temporarily or perma-
nently.
This information generally documents the con-
dition of a component, a module, a system or
the vehicle's surroundings, including:
▷Operating states of system components,
for example fill levels, tyre inflation pres-
sure, battery status.
▷Malfunctions and faults of important sys-
tem components, for example lights and
brakes.
▷Responses of the vehicle to particular driv-
ing situations, for example triggering of an
airbag, activation of the driving stability
control systems.
▷Information on vehicle-damaging events.
The data is required so that the control units
can perform their functions. It is also used for
detecting and rectifying malfunctions, as well
as to optimise vehicle functions.
Most of this data is transient and is only pro-
cessed within the vehicle itself. Only a small
proportion of the data is stored in event or fault
memories in response to specific circumstan-
ces.
Personal settings
Convenience functions, such as seat, climate
or light settings, enhance the driving experi-
ence. The personal settings for these functions
can be saved in a BMW ID or in a profile within
the vehicle and retrieved as required, for ex-
ample if the settings have been changed in the
meantime by another driver. Depending on the
equipment, these profiles can be saved in the
vehicle manufacturer's secure data systems.
When the driver changes vehicle, these saved
profiles can simply be applied to a different
vehicle.
The vehicle settings stored in a BMW ID or
vehicle profile can be changed or deleted at
any time.
Multimedia and navigation
Data can be additionally imported into the
vehicle entertainment and communication sys-
tem, for example, via smartphone. The impor-
ted data can be processed within the vehicle,
for example to play the user's favourite music.
Depending on the equipment, this data in-
cludes:
▷Multimedia data, such as music or photos,
for playback in an integrated multimedia
system.
▷Address book data for use in conjunction
with an integrated hands-free system or an
integrated navigation system.
▷Destinations: depending on the equipment,
route guidance can be started automati-
cally using destinations learned by the nav-
igation system.
▷Data on usage of Internet services.
This data may be saved locally in the vehicle or
stored on a device that has been connected to
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the vehicle, for example, a smartphone or USB
stick.
Service data
General
When services are required, for example re-
pairs, service operations, warranty work and
quality assurance measures, this technical in-
formation can be read out from the vehicle to-
gether with the vehicle identification number.
Stored data
Electronic vehicle components may contain
data storage medium which store technical
information relating to the vehicle condition,
events and faults. The data required for serv-
ice measures is processed locally and is de-
leted automatically once the work is complete.
A Service Partner of the manufacturer or an-
other qualified Service Partner or a specialist
workshop can read out the information. During
servicing and repair work, data is read out by
the socket for on-board diagnosis using spe-
cial diagnosis systems and sent to the vehicle
manufacturer. The customer is entitled to with-
hold consent to the data being read out and
forwarded.
Optimising service processes
The vehicle manufacturer maintains documen-
tation relating to each vehicle to ensure the
best possible service is provided. Within the
scope of legal requirements, this documenta-
tion may be made available to authorised third
parties, for example specialist workshops.
The authorised third parties may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the ve-
hicle, for example.
Ensuring product quality
The data logs the technical conditions of the
vehicle and helps in locating faults, complying
with warranty obligations and improving qual-
ity.
To ensure product quality and the develop-
ment of new products, data on the usage of
individual components and systems, for exam-
ple, lights, brake, electric windows, displays,
can be read out. This data helps the vehicle
manufacturer to optimise the design of com-
ponents and systems. Data analysis also pro-
vides the basis for Technical Campaigns and
mandatory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with
product liability law. To fulfil these obligations,
the vehicle manufacturer requires technical
data from the vehicle.
Goodwill and warranty claims
Data from the vehicle can also be used to
check customer warranty claims. If goodwill
or warranty claims are asserted, the data is
read out and transferred to the vehicle manu-
facturer to resolve the claims promptly.
Fault and event memories in the vehicle can
be reset when a Service Partner of the manu-
facturer or another qualified Service Partner or
a specialist workshop performs repair or serv-
icing work.
Control over data
You may request the stopping of data transfers
to the vehicle manufacturer for the purpose of
ensuring product quality and optimising service
processes.
Legal requirements regarding data
disclosure
According to current law, the vehicle manufac-
turer is obliged to provide the authorities with
any data it has stored. Data is provided to the
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extent required and on a case-by-case basis,
for example to investigate a criminal offence.
Current law also gives state bodies authorisa-
tion to read out data from the vehicle them-
selves for individual cases. Information can be
read out from the airbag control unit, etc. to
shed light on the circumstances of an accident,
for example.
Within the framework of legal obligations in the
EU, certain vehicle consumption data, such as
fuel or energy consumption and distance trav-
elled, also called OBFCM data, is sent to the
EU Commission by the vehicle manufacturer.
The registered keeper may refuse to provide
this data for this purpose.
Mobile devices
Depending on the equipment, mobile devices
such as smartphones can be connected to the
vehicle to control smartphone functions from
the vehicle, for example Apple CarPlay. Sound
and images from the mobile device may be
played back or displayed through the multime-
dia system in the vehicle, for example.
Selected information is transferred to the mo-
bile device at the same time. Depending on
the type of integration, this includes position
data and other general vehicle information, for
example. This enables optimum use of selec-
ted apps, for example navigation and music
playback. How the data is processed further
is determined by the provider of the particular
app being used.
Services
General
If the vehicle has a wireless network connec-
tion, data can be exchanged between the vehi-
cle and other systems, for example with BMW
ConnectedDrive.
Services from the vehicle manufacturer
The various functions of online services provi-
ded by the vehicle manufacturer are described
at appropriate points, for example in the Own-
er's Handbook or on the manufacturer's web
page. The relevant legal information pertaining
to data protection is also given.
Personal data may be used to provide online
services. Data is exchanged over a secure con-
nection, for example with the vehicle manufac-
turer's data systems set up for this purpose.
Any collection, processing and use of personal
data above and beyond that needed to pro-
vide the services always requires legal permis-
sion, a contractual agreement or consent of
the user.
BMW ConnectedDrive
BMW ConnectedDrive networks the vehicle
with a number of digital services. When these
services are used, only the data stored in the
vehicle and required to provide the service is
transferred online, for example information on
identifying and locating the vehicle. Usage is
based on a contractual agreement with the
user.
In individual cases, the transfer of data is trig-
gered as a result of predefined events, such
as an intelligent emergency call. The wireless
network connection is established via an in-ve-
hicle transmitter and receiver unit or via per-
sonal mobile devices brought into the vehicle,
for example smartphones. Data transfer can
be deactivated on request.
The wireless network connection enables on-
line functions to be used. These include on-
line services and apps supplied by the vehicle
manufacturer or by other providers.
Services from other providers
When using online services from other provid-
ers, these services are the responsibility of the
relevant provider and subject to their data pro-
tection conditions and terms of use. The ve-
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hicle manufacturer has no influence over the
data that is exchanged.
Information as to how personal data is collec-
ted and used in relation to services from third
parties, the scope of such data and its pur-
pose, can be obtained from the relevant pro-
vider.
Personal decision
Every user decides for themselves whether
they wish to enter into a contract for a service
such as BMW ConnectedDrive. Information on
the extent of data processing and the content
involved is provided in writing before the serv-
ice is acquired and forms part of the vehicle
handover.
The user has the option to deactivate the serv-
ices at any time and consequently to stop the
data processing required for the services. It is
also possible to have the entire data connec-
tion activated or deactivated. Excluded from
this are functions and services which are re-
quired by law, for example emergency call sys-
tems.
Transparency concerning vehicle data
BMW CarData provides transparency in han-
dling vehicle data with the use of BMW Con-
nectedDrive. BMW CarData enables users to
control whether vehicle data being processed
in the context of BMW ConnectedDrive is
transferred to third parties. Users can decide
for each individual service offering whether
data access is to be granted or refused to third
parties, for example to insurance companies.
An archive can also be requested from BMW
CarData at any time. The archive provides in-
formation on the data that has been transmit-
ted and saved in the context of BMW Connect-
edDrive. BMW CarData can only be accessed
by third-party providers via the vehicle manu-
facturer's servers. Direct access to the vehicle
and its data is not permitted.
More information on BMW CarData is available
on the BMW ConnectedDrive Customer Portal.
Statutory emergency call system
Principle
The eCall emergency call system required by
law enables manual or automatic emergency
calls to be made, for example in the event of
an accident.
The emergency calls are answered by the pub-
lic rescue coordination centre.
General
For information on the eCall statutory on-
board emergency call system based on the 112
emergency call, as well as its operation and its
functions, see the chapter on emergency calls.
The eCall service based on the 112 emergency
call is a public service of general interest and is
provided free of charge.
If a serious accident occurs, the legal emer-
gency call system is activated automatically
by on-board sensors as standard practice. It
is also triggered automatically if the vehicle
is equipped with an intelligent emergency call
system that fails to work in the event of a seri-
ous accident.
The legal emergency call system can also be
triggered manually if required.
If a critical system failure occurs that would put
the eCall statutory emergency call system out
of operation, the vehicle occupants receive a
warning.
For further information:
▷Emergency call, see page 335.
▷Malfunction, see page 336.
Information on data processing
The eCall statutory emergency call system
processes personal data in accordance with
the following regulations:
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▷Protection of personal data: Regulation
(EU) 2016/679 of the European Parliament
and of the Council.
▷Protection of personal data: Directive
2002/58/EC of the European Parliament
and of the Council.
Personal data is only processed for the pur-
pose of transmitting eCall emergency calls to
the single European emergency call number
112.
SIM card
The legal emergency call system operates via
mobile radio through the SIM card installed
in the vehicle. The SIM card is not perma-
nently connected to the mobile phone network;
rather, it remains connected only as long as
the emergency call is active.
Data types and their recipients
The legal emergency call system may only col-
lect and process the following data:
▷The vehicle identification number for rap-
idly identifying the vehicle, for example the
model.
▷Vehicle type, for example passenger car.
▷Type of vehicle drive, for estimating risks
during recovery, e.g. fire hazard.
▷The vehicle's position at the time of the
accident, its last three locations and the
direction of travel in order to locate the ve-
hicle more quickly on very complex route
sections, for example.
▷A log of the automatic system activation,
along with the time stamp.
▷Control information, which tells rescue serv-
ices whether the emergency call was trig-
gered automatically or manually, for exam-
ple.
▷A time stamp for determining the time of
the accident in order to optimise the de-
ployment plans of the rescue services.
▷The direction of travel for establishing
which side of the carriageway is affected,
for example.
The authorities of the state in whose territory
the eCall system emergency call is made de-
termine which emergency call centres receive
and process the statutory emergency call.
Data processing configuration
The legal emergency call system ensures that
the data stored on the system memory can
only be accessed outside the system once an
emergency call is triggered.
The data collected for the legal emergency call
system is only saved in the vehicle and sent to
the rescue coordination centre when an emer-
gency call is triggered.
The legal emergency call system ensures that
it cannot be traced and that it is not tracked
continuously during normal operation.
The legal emergency call system ensures that
the data in the internal system memory is de-
leted automatically and continuously.
The vehicle's location data is continuously
overwritten in the system's internal memory
so that only the vehicle's last three locations -
which the system needs for normal operation -
are ever stored.
The activity data log of the eCall statutory
emergency call system is retained only for as
long as is necessary to handle the eCall emer-
gency call and under no circumstances for any
longer than 13 hours after the eCall emergency
call was triggered.
Rights of individuals affected by data
processing
The individual affected by data processing, for
example the registered keeper, has the right
to access the data and can request that their
personal data, as well as data whose process-
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ing does not comply with legal requirements,
be corrected, deleted, or restricted as applica-
ble. Each time that data is corrected, deleted
or blocked in line with these regulations, the
third parties to whom the data was transmitted
must be notified, insofar as this is reasonably
practical.
The individual affected by data processing has
the right to file a complaint with the relevant
data protection body if they believe that their
rights have been violated as a result of having
their personal data processed.
For matters relating to access rights, please
contact a Service Partner of the manufacturer
or another qualified Service Partner or a spe-
cialist workshop.
Intelligent emergency call system
Principle
The intelligent emergency call system enables
manual or automatic emergency calls to be
placed, for example in the event of an accident.
The emergency calls are answered by an
emergency call centre appointed by the vehicle
manufacturer.
In addition to the intelligent emergency call
system, the legal emergency call system is
present in the vehicle and is active depending
on the situation.
The registered keeper has the right to use ei-
ther the intelligent emergency call system or
the legal emergency call system.
For further information:
Emergency call, see page 335.
Legal basis
The intelligent emergency call system pro-
cesses personal data in accordance with the
following regulations:
▷Protection of personal data: Regulation
(EU) 2016/679 of the European Parliament
and of the Council.
▷Protection of personal data: Directive
2002/58/EC of the European Parliament
and of the Council.
The ConnectedDrive contract concluded for
this feature, as well as the relevant laws, ordi-
nances, and directives of the European Parlia-
ment and the European Council, provide the
legal basis for the activation and function of
the Intelligent Emergency Call system.
The relevant ordinances and directives govern
the protection of individuals in terms of pro-
cessing personal data.
The intelligent emergency call system pro-
cesses personal data in accordance with Euro-
pean directives on the protection of personal
data.
The Intelligent Emergency Call system pro-
cesses personal data only with the registered
keeper's consent.
The Intelligent Emergency Call system and
other services providing additional benefit may
only process personal data with the express
consent of the individual affected by data pro-
cessing, for example the registered keeper.
SIM card
The intelligent emergency call system oper-
ates via mobile radio through the SIM card
installed in the vehicle. The SIM card is per-
manently logged into the mobile phone net-
work so a connection setup can be established
quickly. The data is sent to the vehicle manu-
facturer in emergencies.
Improving quality
The vehicle manufacturer also uses the data
sent as part of an emergency call to improve
product and service quality.
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Position determination
Only the provider of the mobile phone network
is able to determine the position of the vehicle
based on mobile phone mast locations. The
network operator is not able to link the vehicle
identification number to the phone number of
the installed SIM card. Only the vehicle manu-
facturer is able to link the vehicle identification
number to the phone number of the installed
SIM card.
Log data for emergency calls
The log data for emergency calls is saved in
a vehicle memory. The oldest log data is regu-
larly deleted. The log data includes information
on when and where an emergency call was
placed, for example in the event of an accident.
In exceptional cases, the log data can be read
out from the vehicle memory. The log data is
usually read out only if a court order has been
issued and is only possible when the relevant
devices are connected directly to the vehicle.
Automatic emergency call
The system is designed so that it automati-
cally triggers an emergency call if the vehicle
sensors detect an accident of corresponding
severity.
Sent information
If an emergency call is made by the intelligent
emergency call system, the same information
is sent to the appointed emergency call centre
as is normally sent to the public rescue coordi-
nation centre by the legal emergency call sys-
tem.
Furthermore, the intelligent emergency call
system also conveys the following additional
information to an emergency call centre ap-
pointed by the vehicle manufacturer and,
where applicable, to the public rescue coordi-
nation centre:
▷Accident data, for example the direction of
the collision as detected by the vehicle sen-
sors in order to assist the rescue services in
their deployment plans.
▷Contact data, for example the phone num-
ber of the installed SIM card and the driv-
er's phone number, if available, so that
those involved in the accident can be con-
tacted quickly if necessary.
Data storage
The data relating to a placed emergency call
is saved in the vehicle. The data contains infor-
mation about the emergency call, for example
the place and time it was made.
The emergency call centre saves audio record-
ings of the emergency call.
Audio recordings of the customer are saved
for 24 hours, in case details of the emergency
call need to be analysed. After that, the audio
recordings are deleted. Audio recordings of the
emergency call centre employee are saved for
24 hours for quality assurance purposes.
Disclosure of personal data
The data obtained in the context of an intelli-
gent emergency call is only used to process
the emergency call. If legally obliged to do so,
the vehicle manufacturer will disclose the data
it has processed and, where applicable, still
has saved.
Statutory emergency call system
The owner of a vehicle equipped with an in-
telligent emergency call system and the legal
emergency call system is entitled to use the
on-board emergency call system instead of the
intelligent emergency call feature.
To request deactivation, please contact a
Service Partner of the manufacturer or another
qualified Service Partner or a specialist work-
shop.
The legal emergency call system is always
on standby in addition to the intelligent emer-
gency call system. The legal emergency call
system takes over the emergency call function
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if the intelligent emergency call system is not
operational for technical reasons, for example
if the emergency call centre appointed by the
vehicle manufacturer cannot be reached.
The eCall statutory emergency call system
uses the infrastructure of the 112 public emer-
gency call number.
The system can be configured so that emer-
gency calls are always made by the legal
emergency call system and not by the intelli-
gent emergency call system. Have the setting
configured by a Service Partner of the manu-
facturer or another qualified Service Partner or
a specialist workshop.
Vehicle identification
number
General
Depending on the national-market equipment,
the vehicle identification number is located at
different positions in the vehicle. This chapter
describes all the positions that are possible for
the model range.
Engine compartment
The vehicle identification number is engraved
in the engine compartment, on the right side of
vehicle.
Type plate on right-hand side
The vehicle identification number is on the type
plate on the right-hand side of vehicle.
Type plate on left-hand side
The vehicle identification number is on the type
plate on the left-hand side of vehicle.
Windscreen
The vehicle identification number is addition-
ally located behind the windscreen.
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