Boca Systems Lemur User manual

LEMUR TICKET PRINTERS
Operator’s Manual
Lemur
Lemur-S
Lemur-2
Lemur-K
Lemur-2K
Lemur-R
RevB: 09.12.13

1
Table of Contents Page
FCC Notice & Warranty Information 2
1.0 Introduction 3
2.0 Unpacking the printer 3
3.0 Important Safety Information 4
4.0 Installation 5
5.0 Ticket Load Procedure 7
6.0 Configuration 8
7.0 Standard Interface Pinouts 9
8.0 Thermal Paper –Theory & Specifications 10
9.0 Maintenance and Adjustments 11
9.1 Paper Guide and Print Head Assembly 11
9.1.1 Cut or Tear Opto 12
9.1.2 Thermal Print Head 13
9.1.3 Platen 14
9.1.4 Ticket Width Adjustment 15
9.2 Cutter Assembly 17
10.0 General Cleaning 18
11.0 Logic Board 18
11.1.1 Logic Board (Removal) 19
11.1.2 Logic Board (Installation) 19
12.0 Spare Parts List 20
13.0 Troubleshooting Guide 27
Appendix A - CONTROL PANEL 29
Appendix B - VERTICAL PRINTER INSTALLATION 32
Appendix C –LEMUR-2, LEMUR-2MK OR LEMUR-2P 33
Appendix D –LEMUR-R 34
Appendix E - ETHERNET PARAMETERS 37
Appendix F –INTERFACE TESTING A LEMUR 39
Appendix G –DOWNLOADING SOFTWARE COMMANDS 45
Appendix H –CHANGE SPECIAL HEAD SETTING 46
Appendix I –CONFIGURE WI-FI CONNECTION 47
Appendix J –ADHESIVE STOCK 48
Appendix K –SERVICE PLANS 49
Appendix L –TECHNICAL SUPPORT 50

2
FCC NOTICE
NOTE: The equipment has been tested and found to comply with the limits for a class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at the user’s expense.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be
used with the unit to insure compliance.
WARRANTY INFORMATION
BOCA warrants the equipment manufactured and sold by it to be free from defects in material and
workmanship under normal use and service for a specified period of time. Parts damaged by
negligence or misuse (bad ticket stock, improper operating conditions, etc.) are excluded from this
warranty. Warranties for printers are 1 year from date of shipment. (NOTE: The print head is a
consumable part and is warranted for 90 days.) Spare parts carry a 90 day warranty. Tickets are
warranted, under proper storage conditions, for a period of 3 years. All warranty work is to be
performed either by BOCA or by an authorized BOCA service center. Shipping charges to the repair
center are the customer's responsibility. BOCA will pay for the equipment's return via ground service.
Please go to the link below if you have any reported issues with your new BOCA printer.
www.bocasystems.com/onlinesupportform.html
Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper.
EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer models. These
plans cover all parts and labor. All labor is to be performed at the BOCA facility. Equipment
damaged by misuse or negligence, including damage to print heads caused by defective ticket stock,
is excluded from this extended warranty. The customer, at its option, may request BOCA to ship
individual parts to expedite simple repair procedures. In certain cases where the customer is unable
to wait for the normal repair cycle, BOCA will ship an exchange printer within one business day after
notification by the customer. All freight charges are the responsibility of the customer.
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3
1.0 Introduction
The Lemur series printers are direct thermal ticket printers that may be purchased with optional integrated
cutting mechanism and LCD display. This manual will provide the user with general information regarding
printer set-up, configuration and troubleshooting. Please read the important safety information section before
installation is conducted. Review the programming guide for additional details.
2.0 Unpacking the Printer
The printer is shipped in a ruggedized container. Please save packing material for future use. Remove the
printer and accessories from the box and inspect for obvious damage. If damage is noticed, please report it
immediately to BOCA.
Email: [e-mail] Tel: [phone] Fax: [phone]
The following items should be in the box:
a) Ticket Printer
b) Hopper (if applicable)
c) AC power cord
d) Interface cable (optional)
e) Mounting Plate (optional)
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Lift
Handle

4
3.0 Important Safety Information
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
As a safety precaution, all service to the printer should be done by qualified persons with power off
and the AC cord unplugged from the printer. Following any procedure requiring the removal of covers
and/or doors, please verify that they have been properly attached and fastened prior to operating the
printer.
WARNING: "Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting
the earthing connection, be sure to disconnect after pulling out the mains plug from the mains."
WARNING: Power Cord Set: This must be approved for the country where it is used:
U.S.A. and Canada
The cord set must be UL-approved and CSA certified.
The minimum specification for the flexible cord is:
No. 18 AWG
Type SV or SJ
3-conductor
The cord set must have a rated current capacity of at least 10A.
The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,
250V) configuration.
United Kingdom only
The supply plug must comply with BS1363 (3-pin 13 amp) and be fitted with a 5A fuse which complies with
BS1362.
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Europe only:
The supply plug must comply with CEE 7/7 (“SCHUKO”).
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Denmark: The supply plug must comply with section 107-2-D1, standard DK2-1a or DK2-5a.
Switzerland: The supply plug must comply with SEV/ASE 1011.
WARNING: The appliance coupler (the connector to the unit and not the wall plug) must have a configuration for mating
with an EN60320/IEC320 appliance inlet.
WARNING: The socket outlet must be near to the unit and easily accessible.
WARNING: France and Peru only:
This unit cannot be powered from IT† supplies. If your supplies are of IT type, this unit must be powered by 230V (2P+T)
via an isolation transformer ratio 1:1, with the secondary connection point labelled Neutral, connected directly to earth
(ground).
WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone
sockets, or to connect the unit to a traditional PBX or public telephone network. Only connect RJ-45 data connectors.
Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets.
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5
4.0 Installation
The Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in
a counter top (see Appendix B for installation of vertical printers). Lemur-S model printer is not able to be mounted
vertically.
Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.
Lay the printer flat on a counter top. On a Lemur-S model printer you will need to remove the side cover.
Attach the AC cord and interface cable into the proper connectors.
Install ticket hopper (if applicable) to catch the tickets. Lemur printer without a cutter won’t have a ticket
hopper.
If you have a Lemur-R model printer please see section Appendix D Lemur-R
Turn power on. The LCD will display PAPER OUT and the red CHECK PAPER led will be illuminated. You
will hear the cutter motor cycle if the printer contains a cutter.
Begin loading tickets through the entrance slot with a smooth motion until the printer automatically positions
the ticket. See section 5.0 Ticket Load Procedure.
NOTE: You want to make sure that the black timing mark is in the correct location before loading the tickets into
the paper path. See www.bocasystems.com/tickets_specs.html for black mark layout specs.
After the ticket is automatically positioned (the green READY led will be illuminated), press the TEST button
located on the control panel to print a test ticket. The next page shows sample self test ticket printouts.
Verify that the printer properly works with your system by issuing a ticket through your computer system.
You may also use out customer based program to test the printer independently of your ticketing system
(see Appendix F)
You may now install the printer in its permanent location. Adequate room should be provided behind the printer for
the smooth feeding of ticket stock. Please do not prevent the ticket hopper (horizontal models) from operating by
touching tickets during the printing cycle.
Lemur cover removal –The printer is shipped there are two securing screws installed to hold the cover in place. If
the cover needs to be removed then it will be necessary to remove these (see photo below). When you install the
cover back onto the printer it’s not necessary to reinstall these screws as the black latch (metal cabinet only) will
hold the cover in place. It’s recommended to use the printer with the cover in place.
Same screw on opposite side too

6
Above sample was printed on a 4”x6” ticket using a 300dpi Lemur without cutter.
Above sample was printed on a 2” x 5.5” ticket using a 200dpi Lemur with cutter.
Your printout may vary depending on printer configuration and ticket stock used.
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7
5.0 Ticket Load Procedure
Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated (if your printer has
an optional LCD then it will display PAPER OUT). Begin loading the tickets through the entrance slot with a
smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and
platen). Keep pressure against the stock and the printer will automatically feed the ticket stock.
NOTE: see Appendix C for loading of Lemur-2 and Lemur-2K printers.
Above two photos are of a Lemur and Lemur-K printer. The ticket feed area of a Lemur-2 and Lemur-2K
would look the same.
Above photo is of a plastic cabinet Lemur-S with optional cutter and cover removed. Your printer may vary.
Load your stock towards this
side and below this metal plate
The black timing mark on the back of your ticket stock
should past over this side facing down towards the opto
Reverse Adjustable (RADJW & RADJ4)
The black timing mark on the back of your ticket stock should
pass over this side facing down towards the opto
Load your stock towards this
side and below this metal plate
Adjustable (ADJ4, ADJW & ADJ2)

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Two typical ticket formats and feed directions are shown below. The black timing mark must be facing the
opto sensor.
When loading 5.50” long ticket stock the black timing mark should be closest to the leading edge of
the ticket (the first part that goes into the printer).When loading 2.0”” long cinema ticket stock the
black timing mark should be furthest away from to the leading edge of the ticket (the first part that
goes into the printer).
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6.0 Configuration
The Lemur series printer is factory configured for a variety of customer requirements.
For a comparison of the different electronics packages, refer to the BOCA Systems website under the BASIC
section.
For a listing of configuration choices, refer to the BOCA Systems website under the SPECIFICATIONS
section.
Printers are configured with a reverse adjustable paper guide (RADJW) set to the customer’s specified width
or optional adjustable paper guide (ADJ4, ADJW, ADJ2 & RADJ4).
Reverse adjustable (RADJW & RADJ4) path printer is set to the customer’s specified width. If this setting
requires changing then the following will need to be done to ensure proper operation.
1. The paper path slider bar needs to be adjusted for the width stock being used (see 9.1.4 Ticket
Width Adjustment).
2. The SPECIAL HEAD setting needs to be changed to match the width stock being used (see section
Appendix A). For those printers without a LCD display see Appendix H.
Adjustable (ADJ4, ADJW & ADJ2) paper path printer may leave the factory with the slider bar set to its widest
setting (ADJ4 = 4”, ADJW = 3.25” & ADJ2 = 2”). Please check to make sure the paper path slider bar is
properly adjusted for the width stock being used. (see section 9.1.4 Ticket Width Adjustment)
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2.0”
3.25”
2.0”
or
3.25”
5.50”
Black Mark
Underside
of Ticket
Cinema
Ticket
Black Mark Underside
of Ticket
Standard Ticket
Feed Direction

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7.0 Standard Interface Pinouts
RJ12 Serial Connection
TYPICAL DB9 to RJ12 PIN CONNECTIONS
9 pin host
BOCA RJ12
2
2
Transmit
3
3
Receive
5
4
GND
6
1
RDY
8
6
CTS
PARALLEL
PIN FUNCTION
1 Strobe (negative)
2-9 Data (DB0 - DB7)
10 ACK (negative)
11 BUSY
12 PAPER OUT
13 SELECT (negative)
15 ERROR (negative)
18 Ground
USB is considered a full speed device (version 1.1) not a high speed device (version 2.0).
ETHERNET (Optional) is a standard RJ45 Ethernet cable connection.
WI-FI (Optional) is compatible with 802.11 b/g networks and supports security settings WEP/WPA/WPA-2.
BLUETOOTH (Optional) may be ordered as Classic or Low Energy (LE).
NOTE: The above pinouts may vary on certain printers due to special customer request.
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+5VDC
RJ12 Connector
USB
Parallel
RJ12 serial
Ethernet
(Optional)

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8.0 Thermal Paper - Theory & Specification
Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the
most current paper specifications.
The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are
strongly influenced by the quality of the thermal paper used.
MECHANICAL
The print head has a theoretical rating of 60 kilometers. This number is based upon the assumption that the head will be
used with a good quality, top coated thermal paper. Uncoated and poorly top coated thermal papers are abrasive to the
print head and have been found to wear through the head after less than one kilometer.
Other factors which may contribute to premature mechanical wear are the use of non-thermal inks and stray metallic
particles stuck in ticket perforations. Certain inks colors such as opaque white (which contains titanium dioxide) are also
highly abrasive.
Unfortunately, there are no available devices for quantitatively measuring the abrasiveness of a given ticket. Fortunately,
we have developed a slightly subjective, but effective method of weeding out overly abrasive ticket stock.
ELECTRICAL
Each heat element, dot, on the print head has a theoretical life expectancy of 100 million activations. This is based on the
assumption that each activation will cause the dot temperature to approach the dot’s maximum recommended
temperature. Running at lower temperatures will increase the theoretical life expectancy, while slight temperature
increases will seriously (exponentially) degrade the head life.
The thermal paper can affect the electrical head life in two ways. Insensitive, slow papers will typically encourage the user
to increase the voltage to darken the printed image. This will directly increase the head temperature resulting in reduced
head life. Additionally, the higher temperatures will frequently cause the ink to peel off the ticket and deposit onto the print
head. The ink debris will disrupt the normal transfer of heat from the head to the paper. This further increases the head
temperature above the desired level. The use of non-thermal inks and/or non-top coated papers also will cause the ink to
release and deposit on the print head.
SPECIFICATION
Based upon the above technical information, BOCA has always tried to encourage our customers to use the proper
thermal papers to maximize the life of their print heads. BOCA provides an extensive series of papers which meet the
above criteria for low abrasion and high sensitivity. We have also tested and approved a number of Ricoh thermal papers
which meet our criteria. While we have not had the opportunity to test other manufacturers’ thermal papers, we feel
confident that other papers manufactured with the above goals in mind should be acceptable for use in our printers. The
following list of papers have been approved by BOCA.
200 dpi usage
BOCA T4, T5, T7, LCS and SKI10
200 and 300 dpi usage
BOCA HS7, M7, HS5, M10, SKI14
Please note that the 300 dpi papers may be used on 200 dpi printers. In fact, doing so will allow the user to decrease the
head energy thereby increasing the electrical life of the head. DO NOT use 300 dpi heads with 200 dpi paper.
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11
9.0 Maintenance and Adjustments
Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care
to provide maximum service.
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
This section provides an overview of printer maintenance, including part alignments, adjustment and replacement.
For discussion purposes, the printer consists of three major modules or assemblies:
• Paper guide and print head assembly
• Cutter assembly
• Logic board assembly
As a safety precaution, all service to the printer should be done by qualified persons with
power off and the AC cord unplugged from the printer. Following any procedure requiring the
removal of covers and/or doors, please verify that they have been properly attached and
fastened prior to operating the printer.
9.1 Paper Guide and Print Head Assembly
The principal function of this assembly is to guide the ticket stock to the thermal print head where thermal
printing takes place. Additionally, this assembly houses the drive platen and ticket positioning sensors. If
necessary, the total assembly may be removed from the unit. All replacements and adjustments of the
components on this assembly may be done without removing the total assembly. The most common
adjustments and replacements regarding this assembly follow:
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12
9.1.1 Cut or Tear Opto
There is one optical sensor (opto) mounted on an adjustable aluminum bracket. The opto controls
the cut or tear position. Removal or adjustment of the opto should be done without removing the
bracket from the paper guide. The opto position is factory set and adjustment should not be
necessary.
Above image shows a standard 422264 opto Above image shows a SQ opto
Note: Before making any opto adjustments make sure your ticket stock was manufactured to proper
ticket specifications.
To adjust the cut or tear position, physically adjust the opto mounting bracket forward or backwards
to achieve the desired cut or tear location. On a Lemur with auto cut the cut position should be a
1/16”-1/8” away from the ticket perforation. On a Lemur without auto cut the ticket perforation should
line up with the edge of the cabinet or top plate.
Minor adjustments (no greater than 3/16”) to the cut or tear position may also be done via the control
panel (if applicable) by changing the INC/DEC CUT1/2 settings. (See Appendix A). For a 200dpi
printer the INC value should not exceed 38. For a 300dpi printer the INC value should not exceed
55. Going beyond these values will cause reliability issues.
If you are not able to get the desired cut position, make sure your ticket stock was manufactured to
proper specifications.
Once a year the opto eye should be blown off with air. This interval will vary depending upon the
environment and the quality of the ticket stock.
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OPTO EYE
OPTO EYE

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9.1.2 THERMAL PRINT HEAD
The print head should be cleaned periodically to prevent debris from building up on the print element. The
required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust
entering the print area. Excessive dirt build up on the print head will result in reduced quality. Continuing to
run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.
The thermal print head can be removed for cleaning or replacement, as follows:
1. Make sure power is off and the AC cord is disconnected from the printer.
2. DO NOT UNPLUG CABLE FROM PRINT HEAD.
3. Lift up on the cam lock assembly (located above the head mounting block or plate) to
remove pressure from the thermal head. Photo A
4. Lift up on the head mounting plate/thermal head to remove. Photo B
5. Clean the thermal print head surface (the side that makes contact with the paper)
with isopropyl alcohol. Photo C
6. Install the head by reversing the above procedures.
7. Restore pressure to the head by pushing down on the cam lock assembly.
8. The printer in now ready for operation. If the print quality is still poor then the
thermal head needs to be replaced.
9. To replace print head remove ribbon connector from print head and then remove
print head from mounting plate by removing two Philip head screws.
Photo A
Photo D
Cam Lock
Assembly
Head Mounting
Plate
Cam Lock
Lever
Head mtg.
Plate
Photo B
Photo A
Photo C
Clean This Surface

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9.1.3 Platen (Rubber Driver Roller)
The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the
roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior
ticket stock.)
1. Make sure power is off and the AC cord is disconnected from the printer
2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 9.1.2 Thermal
Print Head). For Lemur-R printer see Addendum D Thermal Print Head.
3. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller.
4. Clean only the part of the rubber roller where the ticket stock makes contact with.
5. Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full
revolution of the rubber roller.
6. Install the head mounting block/ plate and lock the cam lock lever back in place. Printer in now ready
for normal operation.
Platen size may vary from what is shown in the photo.
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Platen

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9.1.4 Ticket Width Adjustment
To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position.
Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure
the bar is not too tight against the ticket. The ticket should move freely in the paper guide.
Above photo is of a RDJW paper path set for 2” wide stock
On reverse adjustable printers (RADJW or RADJ4), the “special head” setting via the control panel must be
changed to match the new ticket width (see Appendix A). If the printer doesn’t have the optional control panel
then the width adjustment can be made via a software command (see Appendix H).
Above photo is of ADJ paper path set for 4” wide stock
No special head setting change is necessary on standard adjustable printers (ADJ4, ADJW or ADJ2).
The slider bar would be
located here for 3.25”
ticket width
Ticket Stock
Ticket Stock
Slider Bar, NOTE: stock
must go under the slider
bar.
Slider Bar
Load your stock towards this
side and below this metal plate
Load your stock towards this
side and below this metal plate

16
Above photo is of ADJ2 set for 2”wide stock Above photo is of ADJ2 set for 1”wristband stock
If adhesive stock is being used then please go to Appendix J Adhesive Stock to properly configure
your printer for said stock.
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Load your stock towards this
side and below this metal plate
Slider Bar, NOTE: stock must go under the slider bar.

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9.2 Cutter Assembly
The BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor.
The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of
the following:
Wait five seconds before feeding ticket stock into the printer after power up. During this time the
cutter knife will move up and down. If ticket stock is fed into the printer before five seconds, a ticket
jam could occur.
The cutter area should be blown out with air periodically to prevent debris from building up inside the
cutter area. The required cleaning interval varies greatly depending on the quality of the ticket stock
and the amount of paper dust entering the cutter area.
If the printer will be used with ticket stock that has a thickness greater than .008” then the cutter
speed needs to be changed to SLOW. Please contact BOCA for documentation to make this
change. If the cutter speed is not changed to SLOW, then the printer will not work reliably with said
stock.
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Boca Cutter

18
10.0 General Cleaning
The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small
vacuum for cleaning. Be careful not to jar any of the printer’s parts loose.
11.0 Logic Board
The printed circuit boards used in this product have been manufactured using surface mount technology.
These printed circuit boards cannot be effectively repaired in the field and should be returned to the
manufacturer if repair is required.
Warning: ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE AC CORD
UNPLUGGED FROM THE PRINTER.
See below pictures for main logic board access: (Click on printer name for larger picture)
Lemur & Lemur-K (metal) Lemur-S (metal cabinet) Lemur-2
(Electronics cover removed) (Rear panel removed) (Electronics cover removed)
Lemur-S (plastic cabinet) Lemur-2P
(Access panel removed) (Access panel removed)
Lemur & Lemur-K (Plastic)
(Electronics cover removed)

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11.1.1 Logic Board (Removal)
1. Gain access to the logic board. This is normally done by removing the electronics cover or rear access
panel.
a. Lemur & Lemur-K (plastic cabinet) - Remove 4 Philip head screws and 1 hex head ¼” screw.
b. Lemur, Lemur-K & Lemur-2 (metal cabinet) - Remove all screws that hold enclosure &
electronics cover in place.
c. Lemur-S (metal cabinet) –Remove 5 Philip head screws from access panel.
d. Lemur-S (plastic cabinet) –Remove 3 Philip head screws from access panel.
e. Lemur-2P (metal cabinet) –Remove 4 Philip head screws from access panel.
2. Denote where all the cables are plugged into the logic board.
3. Unplug connectors connected to the main logic board.
4. Remove the four 3/16” head screws that secure the logic board onto the cabinet.
5. Lift board and remove.
11.1.2 Logic Board (Installation)
1. Installed the logic board into the printer.
2. Install the four 3/16” head screws that hold the logic board onto the cabinet and tighten.
3. Attach connectors going to the main logic board.
4. Install the electronics cover or rear access panel.
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