Boca Systems LEMUR -C User manual

LEMUR -C TICKET PRINTERS
Operator’s Manual
RevA: 04.05.22

1
Table of Contents Page
FCC Notice & Warranty Information 2
1.0 Introduction 3
2.0 Unpacking the printer 3
3.0 Important Safety Information 4
4.0 Installation 5
5.0 Ticket Load Procedure 7
6.0 Standard Interface Pinouts 8
7.0 Thermal Paper –Theory & Specifications 9
8.0 Maintenance and Adjustments 10
8.1 Paper Guide and Print Head Assembly 10
8.1.1 Cut or Tear Opto Sensor 11
8.1.2 Load Opto Sensor 12
8.1.3 CUT-3 Opto Sensor 13
8.1.4 Thermal Print Head 14
8.1.5 Platen 15
8.1.6 Ticket Width Adjustment 16
8.1.7 Ticket Width Adjustment (UPG) 17
8.2 Cutter Assembly 18
9.0 General Cleaning 19
10.0 Logic Board 20
10.1.1 Logic Board (Removal) 20
10.1.2 Logic Board (Installation) 20
11.0 Spare Parts List 21
13.0 Troubleshooting Guide 23
Appendix A - VERTICAL PRINTER INSTALLATION 25
Appendix B - ETHERNET PARAMETERS 26
Appendix C–TESTING A LEMUR 27
Appendix D –DOWNLOADING SOFTWARE COMMANDS 28
Appendix E –BLUETOOTH CONNECTION 29
Appendix F–CONFIGURE WI-FI CONNECTION 30
Appendix G –WINDOWS DRIVER INSTALLATION GUIDE 33
Appendix H –MAC DRIVER INSTALLATION GUIDE 34
Appendix I –RECEIPT MODE 35
Appendix J–OPTIONAL ROLL HOLDER KIT 37
Appendix K–SERVICE PLANS 40
Appendix L–TECHNICAL SUPPORT 41
Appendix M–REFERENCE DRAWING 42

2
FCC NOTICE
NOTE: The equipment has been tested and found to comply with the limits for a class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at the user’s expense.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be
used with the unit to ensure compliance.
WARRANTY INFORMATION
BOCA warrants the equipment manufactured and sold by it to be free from defects in material and
workmanship under normal use and service for a specified period of time. Parts damaged by
negligence or misuse (bad ticket stock, improper operating conditions, etc.) are excluded from this
warranty. Warranties for printers are 1 year from date of shipment. (NOTE: The print head is a
consumable part and is warranted for 90 days.) Spare parts carry a 90-day warranty. Tickets are
warranted, under proper storage conditions, for a period of 3 years. All warranty work is to be
performed either by BOCA or by an authorized BOCA service center. Shipping charges to the repair
center are the customer's responsibility. BOCA will pay for the equipment's return via ground service.
Please go to the link below if you have any reported issues with your new BOCA printer.
www.bocasystems.com/onlinesupportform.html
Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper.
EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer models. These
plans cover all parts and labor. All labor is to be performed at the BOCA facility. Equipment
damaged by misuse or negligence, including damage to print heads caused by defective ticket stock,
is excluded from this extended warranty. The customer, at its option, may request BOCA to ship
individual parts to expedite simple repair procedures. In certain cases where the customer is unable
to wait for the normal repair cycle, BOCA will ship an exchange printer within one business day after
notification by the customer. All freight charges are the responsibility of the customer.
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3
1.0 Introduction
The Lemur-C printer is a direct thermal ticket printer that may be purchased with optional integrated cutting
mechanism. This manual will provide the user with general information regarding printer set-up, configuration
and troubleshooting. Please read the important safety information section before installation is conducted.
Review the programming guide for additional details.
2.0 Unpacking the Printer
The printer is shipped in a ruggedized container. Please save packing material for future use. Remove the
printer and accessories from the box and inspect for obvious damage. If damage is noticed, please report it
immediately to BOCA.
Email: [e-mail] Tel: [phone] Fax: [phone]
The following items should be in the box:
a) Ticket Printer
b) 24VDC power supply
c) AC cord
b) Hopper (if applicable)
d) Interface cable (optional)
e) Mounting Plate (optional)
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Shown with
optional hopper

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3.0 Important Safety Information
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
As a safety precaution, all service to the printer should be done by qualified persons with power off
and the AC cord unplugged from the printer. Following any procedure requiring the removal of covers
and/or doors, please verify that they have been properly attached and fastened prior to operating the
printer.
WARNING: "Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting
the earthing connection, be sure to disconnect after pulling out the mains plug from the mains."
WARNING: Power Cord Set: This must be approved for the country where it is used:
U.S.A. and Canada
▪The cord set must be UL-approved and CSA certified.
▪The minimum specification for the flexible cord is:
▪No. 18 AWG
▪Type SV or SJ
▪3-conductor
▪The cord set must have a rated current capacity of at least 10A.
▪The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,
250V) configuration.
United Kingdom only
▪The supply plug must comply with BS1363 (3-pin 13 amp) and be fitted with a 5A fuse which complies with
BS1362.
▪The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Europe only:
▪The supply plug must comply with CEE 7/7 (“SCHUKO”).
▪The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Denmark: The supply plug must comply with section 107-2-D1, standard DK2-1a or DK2-5a.
Switzerland: The supply plug must comply with SEV/ASE 1011.
WARNING: The appliance coupler (the connector to the unit and not the wall plug) must have a configuration for mating
with an EN60320/IEC320 appliance inlet.
WARNING: The socket outlet must be near to the unit and easily accessible.
WARNING: France and Peru only:
This unit cannot be powered from IT† supplies. If your supplies are of IT type, this unit must be powered by 230V (2P+T)
via an isolation transformer ratio 1:1, with the secondary connection point labelled Neutral, connected directly to earth
(ground).
WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone
sockets, or to connect the unit to a traditional PBX or public telephone network. Only connect RJ-45 data connectors.
Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets.
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4.0 Installation
The Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in
a counter top (see Appendix A for installation of vertical printers).
Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.
•Lay the printer flat on a counter top.
•Attach the AC cord into the 24VDC power supply and plug the other end into the round DC in port of the
printer.
•Install ticket hopper (if applicable) to catch the tickets. Lemur printer without a cutter won’t have a ticket
hopper.
•IF YOU HAVE A LEMUR-C CONFIGURED FOR RECEIPT MODE THEN SEE APPENDIX I.
•Turn power on. If the printer has an optional cutter, then you will hear the cutter motor cycle.
•Wait six seconds after power up. Begin loading tickets through the entrance slot with a smooth motion until
the printer automatically positions the ticket. See section 5.0 Ticket Load Procedure.
NOTE: You want to make sure that the black timing mark is in the correct location before loading the tickets into the
paper path. See www.bocasystems.com/tickets_specs9.html for black mark layout specs.
•After the ticket is automatically positioned (the green READY led will be illuminated), press the center TEST
button located on the control panel to print a test ticket. The next page shows sample self-test ticket
printouts.
•Verify that the printer properly works with your system by issuing a ticket through your computer system.
You may also use out customer-based program to test the printer independently of your ticketing system
(see Appendix C)
You may now install the printer in its permanent location. Adequate room should be provided behind the printer for
the smooth feeding of ticket stock. Please do not prevent the ticket hopper (horizontal models) from operating by
touching tickets during the printing cycle.
Lemur cover removal –The cover may be removed by depressing the cover lock tab that is located on top of the
cover. Slide the cover off.

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Above sample was printed on a 2” x 5.5” concert size ticket.
Above sample was printed on a 3.25” x 2” cinema size ticket.
Your printout may vary depending on printer configuration and ticket stock used.
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5.0 Ticket Load Procedure
In June of 2021, Printer serial number 459433 and higher, are equipped with Universal Paper Guides (UPG),
except for receipt models. Please go to page 8for Ticket Load Procedure for this paper path.
1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your
printer has a cutter, they you will hear it cycle during this time.
2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to
a stop (at this point the stock is between the thermal head and platen). Keep pressure against the
stock and the printer will automatically feed the ticket stock.
If you have any ticket load issues then make sure the paper guild slider bar is properly adjusted (see 8.1.4 Ticket
Width Adjustment ).
Two typical ticket formats and feed directions are shown below. The black timing mark on the back of the
ticket stock must be facing down towards the floor or the opto sensor.
When loading 5.50” long ticket stock the black timing mark should be towards the rear of the ticket
(the last part that goes into the printer). When loading 2.0”” long cinema ticket stock the black timing
mark should be furthest away from to the leading edge of the ticket (the first part that goes into the
printer).
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Adjustable (ADJW)
The black timing mark on the back of your ticket stock should
pass over this side facing down towards the opto
Load your stock towards this
side and below this metal plate

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Universal Paper Guide (UPG) Ticket Load Procedure
1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your
printer has a cutter, they you will hear it cycle during this time.
2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to
a stop (at this point the stock is between the thermal head and platen). Keep pressure against the
stock and the printer will automatically feed the ticket stock.
If you have any ticket load issues then make sure the paper guild slider bar is properly adjusted (see 8.1.4 Ticket
Width Adjustment ).
Above shows ADJ2 or ADJW path
Above shows RADJW path
Two typical ticket formats and feed directions are shown below. The black timing mark on the back of the
ticket stock must be facing down towards the floor or the opto sensor.
When loading 5.50” long ticket stock the black timing mark should be towards the rear of the ticket (the last
part that goes into the printer). When loading 2.0”” long cinema ticket stock the black timing mark should be
furthest away from to the leading edge of the ticket (the first part that goes into the printer).
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Load your stock between two white rail entrance
The black timing mark on the back of
your ticket stock should pass under
the rail side with the red dot and is
facing down towards the floor.

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6.0 Standard Interface Pinouts
RJ12 Serial Connection
TYPICAL DB9 to RJ12 PIN CONNECTIONS
9 pin host
BOCA RJ12
2
2
Transmit
3
3
Receive
5
4
GND
6
1
RDY
8
6
CTS
USB USB 2.0 compliant devices.
ETHERNET (Optional) is a standard RJ45 Ethernet cable connection.
WI-FI (Optional) is compatible with 802.11b/g Wi-Fi router and supports security settings WEP/WPA/WPA-2.
BLUETOOTH (Optional) Low Energy (LE).
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+5VDC
RJ12 Connector
USB
RJ12 serial
Ethernet
(Optional)
DC IN

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7.0 Thermal Paper - Theory & Specification
Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the
most current paper specifications.
The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are
strongly influenced by the quality of the thermal paper used.
MECHANICAL
The print head has a theoretical rating of 60 kilometers. This number is based upon the assumption that the head will be
used with a good quality, top coated thermal paper. Uncoated and poorly top coated thermal papers are abrasive to the
print head and have been found to wear through the head after less than one kilometer.
Other factors which may contribute to premature mechanical wear are the use of non-thermal inks and stray metallic
particles stuck in ticket perforations. Certain inks colors such as opaque white (which contains titanium dioxide) are also
highly abrasive.
Unfortunately, there are no available devices for quantitatively measuring the abrasiveness of a given ticket. Fortunately,
we have developed a slightly subjective, but effective method of weeding out overly abrasive ticket stock.
ELECTRICAL
Each heat element, dot, on the print head has a theoretical life expectancy of 100 million activations. This is based on the
assumption that each activation will cause the dot temperature to approach the dot’s maximum recommended
temperature. Running at lower temperatures will increase the theoretical life expectancy, while slight temperature
increases will seriously (exponentially) degrade the head life.
The thermal paper can affect the electrical head life in two ways. Insensitive, slow papers will typically encourage the
user to increase the voltage to darken the printed image. This will directly increase the head temperature resulting in
reduced head life. Additionally, the higher temperatures will frequently cause the ink to peel off the ticket and deposit onto
the print head. The ink debris will disrupt the normal transfer of heat from the head to the paper. This further increases
the head temperature above the desired level. The use of non-thermal inks and/or non-top coated papers also will cause
the ink to release and deposit on the print head.
SPECIFICATION
Based upon the above technical information, BOCA has always tried to encourage our customers to use the proper
thermal papers to maximize the life of their print heads. BOCA provides an extensive series of papers which meet the
above criteria for low abrasion and high sensitivity. We have also tested and approved a number of Ricoh thermal papers
which meet our criteria. While we have not had the opportunity to test other manufacturers’ thermal papers, we feel
confident that other papers manufactured with the above goals in mind should be acceptable for use in our printers. The
following list of papers have been approved by BOCA.
200 dpi usage
BOCA T4, T5, T7, LCS and SKI10
200 and 300 dpi usage
BOCA HS7, M7, HS5, M10, SKI14
Please note that the 300 dpi papers may be used on 200 dpi printers. In fact, doing so will allow the user to decrease the
head energy thereby increasing the electrical life of the head. DO NOT use 300 dpi heads with 200 dpi paper.
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8.0 Maintenance and Adjustments
Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care
to provide maximum service.
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
This section provides an overview of printer maintenance, including part alignments, adjustment and replacement.
For discussion purposes, the printer consists of three major modules or assemblies:
• Paper guide and print head assembly
• Cutter assembly
• Logic board assembly
As a safety precaution, all service to the printer should be done by qualified persons with
power off and the AC cord unplugged from the printer. Following any procedure requiring the
removal of covers and/or doors, please verify that they have been properly attached and
fastened prior to operating the printer.
8.1 Paper Guide and Print Head Assembly
The principal function of this assembly is to guide the ticket stock to the thermal print head where thermal
printing takes place. Additionally, this assembly houses the drive platen and ticket positioning sensors. If
necessary, the total assembly may be removed from the unit. All replacements and adjustments of the
components on this assembly may be done without removing the total assembly. The most common
adjustments and replacements regarding this assembly follow:
Lemur-C non-UPG paper guide Lemur-C UPG paper guide Lemur-C with receipt paper holder
See Appendix I.
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8.1.1 Cut or Tear Opto Sensor
There is one optical sensor (opto) mounted on an adjustable plastic bracket. The opto controls the cut or tear
position. Removal or adjustment of the opto should be done without removing the bracket from the paper
guide. The opto position is factory set and adjustment should normally not be necessary.
Below image shows a Universal Paper Guide (UPG)
Note: Before making any opto adjustments make sure your ticket stock was manufactured to proper ticket
specifications.
To adjust the cut or tear position, physically adjust the opto mounting bracket forward or backwards to achieve
the desired cut or tear location. On a Lemur with auto cut the cut position should be a 1/16”-1/8” away from the
ticket perforation. On a Lemur without auto cut the ticket perforation should line up with the edge of the cabinet
or top plate.
For a printer with a Universal Paper Guide (UPG) you may need to remove the ticket stock in order to
physically adjust the black timing mark sensor (opto).
If you are not able to get the desired cut position, make sure your ticket stock was manufactured to proper
specifications.
Once a year the opto eye should be blown off with air. This interval will vary depending upon the
environment and the quality of the ticket stock.
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OPTO EYE
OPTO EYE

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8.1.2 Load Opto Sensor
The load opto is responsible for letting the printer know when it has paper stock loaded in the printer.
Once a year the opto eye should be blown off with air. This interval will vary depending upon the
environment and the quality of the ticket stock.
Below image shows Universal Paper Guide (UPG)
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OPTO EYE

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8.1.3 CUT-3 Opto Sensor
Your printer may have an optional CUT-3 configuration that will place the cut opto onto the cutter or tear
assembly. On the printer’s serial number tag the opto field will show CUT-3. The opto sensors are responsible
for letting the printer know when it has paper stock loaded in the printer (load opto) and detecting the black
timing mark on the back of the ticket stock (cut/tear opto).
1. Remove the print head (see 8.1.4 Thermal Print Head )
2. Using inert dusting gas (canned air) or equivalent blow air over the opto eyes (see below photo).
3. Once the opto eyes are cleaned, install the print head back into the printer
4. Restore pressure to the head by closing the cam lock lever so it locks in place.
The printer is now ready to be put back in service.
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CUT OPTO EYE
LOAD OPTO EYE

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8.1.4 THERMAL PRINT HEAD
The print head should be cleaned periodically to prevent debris from building up on the print element. The
required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust
entering the print area. Excessive dirt builds up on the print head will result in reduced quality. Continuing to
run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.
The thermal print head can be removed for cleaning or replacement, as follows:
1. Make sure power is off and the AC cord is disconnected from the printer.
2. DO NOT UNPLUG CABLE FROM PRINT HEAD.
3. Lift up on the cam lock assembly (located above the head mounting block or plate) to
remove pressure from the thermal head. Photo A
4. Lift up on the head mounting plate/thermal head to remove. Photo B
5. Clean the thermal print head surface (the side that makes contact with the paper)
with isopropyl alcohol. Photo C
6. Install the head by reversing the above procedures.
7. Restore pressure to the head by pushing down on the cam lock assembly.
8. The printer in now ready for operation. If the print quality is still poor then the
thermal head needs to be replaced.
9. To replace print head remove ribbon connector from print head and then remove
print head from mounting plate by removing two Philip head screws.
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Cam Lock
Lever
Head mtg.
Plate
Photo B
Photo A
Photo C
Clean This Surface

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8.1.5 Platen (Rubber Driver Roller)
The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the
roller. (NOTE: The platen may require more frequent cleaning in dusty environments or under high usage)
1. Make sure power is off and the AC cord is disconnected from the printer
2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 8.1.3 Thermal
Print Head).
3. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller.
4. Clean only the part of the rubber roller where the ticket stock makes contact with.
5. Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full
revolution of the rubber roller.
6. Install the head mounting block/ plate and lock the cam lock lever back in place. Printer in now ready
for normal operation.
Platen color and shoulder configuration may vary
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Platen

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8.1.6 Ticket Width Adjustment
To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position.
Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure
the bar is not too tight against the ticket. The ticket should move freely in the paper guide.
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The slider bar would be
located here for 3.25”
ticket width
Ticket Stock
Slider Bar, NOTE: stock
must go under the slider
bar.
Load your stock towards this
side and below this metal plate

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8.1.7 Ticket Width Adjustment (UPG)
The below reviews how to adjust paper path of a Universal Paper Guide (UPG) printer for use with a different
ticket width. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against
the ticket. The ticket should move freely in the paper guide path
•Open up the adjustable rail so it is a little wider than the width of the stock you intend to us.
•Insert your ticket stock into the paper guide.
•Adjust the rail down to the proper ticket width, making sure the rail is not too tight against the ticket. The
ticket should move freely in the paper path
Above shows UPG adjusted for 2” wide media Above shows UPG adjusted for 3.25” wide media
CAUTION:
If the slider bar is adjusted too tightly against the ticket stock, then it will cause the stock to buckle (see photos
below). This will lead to feed or ticket jam issues. Ensure the adjustable rail is properly adjusted.
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The adjustable rail may be closed by gently
pushing on the black plastic block shown in
the area below (highlighted in yellow).
Black Plastic
Block
Adjustable Rail

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8.2 Cutter Assembly
The optional BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper
motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be
aware of the following:
Wait five seconds before feeding ticket stock into the printer after power up. During this time the
cutter knife will move up and down. If ticket stock is fed into the printer before five seconds, a ticket
jam could occur.
The cutter area should be blown out with air periodically to prevent debris from building up inside the
cutter area. The required cleaning interval varies greatly depending on the quality of the ticket stock
and the amount of paper dust entering the cutter area.
If the printer will be used with ticket stock that has a thickness greater than .008” then the cutter
speed needs to be changed to SLOW. Please contact BOCA for documentation to make this change.
If the cutter speed is not changed to SLOW, then the printer will not work reliably with said stock.
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Boca Cutter