
16
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Before you contact an authorized specialist
Before you contact an authorized specialistBefore you contact an authorized specialist
Before you contact an authorized specialist
Problem
ProblemProblem
Problem
Possible cause / Action
Possible cause / ActionPossible cause / Action
Possible cause / Action
Unit is not
working /
starting
∙ Check the power supply. ∙ Is the ap-
pliance turned on and the door securely
closed? ∙ Is a program selected?
∙ Is the water supply properly connect-
ed and the water supply opened?
Water is not
drained off
∙ Check the drain hose. ∙ Are the filters
or the kitchen sink clogged?
Noise ∙ A clicking sound on opening of the
detergent container is normal.
∙ Make sure that all dishes are secured
in the dishwasher. ∙ Place the parts so
that the spray arms can rotate freely.
Foaming ∙ Use only special dishwasher deter-
gent to avoid foaming. If this occurs,
open the door and let suds evaporate.
Add approx. 4-liter cold water to the
tub. Start a short rinse cycle to drain out
the water. ∙ Always wipe up spilled
rinse aid immediately.
Flat table-
ware is not
clean
∙ Select a stronger program.
∙ Make sure that the action of the de-
tergent dispenser and spray arm is not
blocked by large dishes.
Spots and
filming
∙ Extremely hard water ∙ low inlet tem-
perature ∙ overloading the baskets,
improper loading ∙ old or damp deter-
gent ∙ empty rinse dispenser ∙ incorrect
dosage of detergent
Cloudiness
glassware
Use less detergent if you have soft
water and select a shortest cycle to
rinse and clean glassware.
Black or grey
marks
Aluminum utensils have rubbed against
dishware. Use a mild abrasive cleaner
to eliminate those marks.
Stains on
inner surface
Only use detergents without colorants.
Problem
ProblemProblem
Problem
Possible cause / Action
Possible cause / ActionPossible cause / Action
Possible cause / Action
Yellow or
brown film
on inside
surface
∙ Tea or coffee stains: Using a solution
of ½ cup of bleach and 3 cups of warm
water to remove the stains by hand.
∙ Iron deposits in water can cause an
overall film. Call a water softener com-
pany for a special filter.
White film on
inside sur-
face
Hard water minerals: clean the interior
by using a damp sponge with dish-
washer detergent. Wear rubber gloves.
Dispenser
doesn’t close
properly
Clogged detergent residue is blocking
the catch. Clean the catch.
Detergent
left in dis-
penser
Improper loaded dish is blocking the
dispenser.
Unsatisfacto-
ry drying
result
∙ Improper loading ∙ too less rinse aid
∙ dishes are removed too soon ∙ wrong
program has been selected ∙ use of
cutlery with a low-quality coating
Error codes
Error codesError codes
Error codes
For some malfunctions, flashing control lamps will
show the following error codes to warn you:
Lamp
LampLamp
Lamp
Meaning / possible cause
Meaning / possible causeMeaning / possible cause
Meaning / possible cause
Water inlet fault! Faucet not open, inlet
blocked or water pressure too low.
Malfunction of heating element.
ECO
ECOECO
ECO
Overflow / water leakage!
CAUTION:
CAUTION:CAUTION:
CAUTION:
•If overflow occurs, turn off the main water supply
before calling an authorized technician.
•If there is water in the lower housing part due to
an overfilling or a small leak, remove this water
before restarting the appliance.
NOTE:
NOTE:NOTE:
NOTE:
If a problem persists after following the steps above,
please contact your distributor or an authorized tech-
nician.