Bridgetek PanL Desk Manager User manual

BRT_AN_079 PanL Desk Manager 2.X User Guide
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Table of Contents
I. Preface.....................................................................................................................7
A. About this Guide ...........................................................................................................7
B. Intended Audience ........................................................................................................7
II. Safety Guidelines....................................................................................................8
III. Welcome to PanL Desk Manager.........................................................................11
A. Overview......................................................................................................................11
B. Features.......................................................................................................................12
IV. Installation & Configuration .................................................................................14
A. Exchange 2016 / 2013 Setup ......................................................................................14
1. Using Exchange Management PowerShell Command Prompt......................................15
1.1 Start Exchange Management PowerShell Command Prompt .............................................. 15
1.2 Create User Account ................................................................................................................ 16
1.3 Create Desk / Resource Account ............................................................................................ 16
1.4 Create Distribution Group........................................................................................................ 16
1.5 Create Impersonation User/ Service Account & Grant Impersonation Rights.................... 17
1.5.1 Create User / Service Account...................................................................................................17
1.5.2 Granting Service Account Impersonation Rights ....................................................................18
1.6 Discovery Management............................................................................................................ 18
2. Using Exchange Admin Center Console .........................................................................19
2.1 Log in to Exchange Admin Center Console ........................................................................... 19
2.2 Create User Account ................................................................................................................ 19
2.3 Create Desk / Resource Account ............................................................................................ 21
2.4 Create Distribution Group........................................................................................................ 22
2.5 Create Impersonation User/ Service Account & Grant Impersonation Rights.................... 22
2.5.1 Create User / Service Account...................................................................................................23
2.5.2 Granting Service Account Impersonation Rights ....................................................................25
2.6 Discovery Management............................................................................................................ 28
B. Office 365 Setup..........................................................................................................32
1. Using Windows PowerShell Command Prompt..............................................................33
1.1 Start Windows PowerShell Command Prompt....................................................................... 33
1.2 Create User Account ................................................................................................................ 34
1.3 Create Desk / Resource Account ............................................................................................ 35
1.4 Create Distribution Group........................................................................................................ 35
1.5 Create Impersonation User / Service Account & Grant Impersonation Rights................... 35
1.6 Discovery Management............................................................................................................ 35
2. Using Office 365 Admin Center Console .........................................................................36
2.1 Log in to Office 365 Admin Center Console........................................................................... 36
2.2 Create User Account ................................................................................................................ 36
2.3 Create Desk / Resource Account ............................................................................................ 40
2.4 Create Distribution Group........................................................................................................ 41
2.5 Create Impersonation User / Service Account & Grant Impersonation Rights................... 42
2.5.1 Create User / Service Account...................................................................................................42
2.5.2 Granting Service Account Impersonation Rights ....................................................................45
2.6 Discovery Management............................................................................................................ 46
C. PDM Server Installation Pre-requisites .....................................................................50
1. System Requirements.......................................................................................................50
2. OS (Ubuntu / RHEL / Centos / Susie) ............................................................................... 50

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2.1 Installing PDM on Ubuntu / RHEL Server ............................................................................... 50
2.2 Update PDM Server Software Package................................................................................... 59
2.3 Uninstall PDM Server Software Package................................................................................ 60
D. Domain Configuration for PDM Server Software Installation ..................................61
1. Configure Local Host File .................................................................................................61
2. Browser (With BRT SSL)...................................................................................................62
V. Getting Started with PDM Console......................................................................67
A. Logging In....................................................................................................................67
1. Generate License ..............................................................................................................67
2. Update System Configuration ..........................................................................................70
B. Change Password.......................................................................................................73
C. Forgot Password.........................................................................................................74
D. PDM Console Overview ..............................................................................................78
E. Dashboard ...................................................................................................................79
F. Resource Management...............................................................................................83
1. Building Management .......................................................................................................83
1.1 Add Building ............................................................................................................................. 83
1.2 Edit Building.............................................................................................................................. 84
1.3 Delete Building.......................................................................................................................... 85
2. Locations Management..................................................................................................... 86
2.1 Add Location............................................................................................................................. 86
2.2 Edit Location ............................................................................................................................. 86
2.3 View Location Map.................................................................................................................... 86
2.4 Assign Desk .............................................................................................................................. 87
2.5 Update Desk .............................................................................................................................. 88
2.6 Un-assign Desk......................................................................................................................... 89
2.7 Delete Location ........................................................................................................................ 89
3. Desk Management .............................................................................................................90
3.1 Assign Desk Name & Panel to a Desk..................................................................................... 90
3.2 Un-Assign Device ..................................................................................................................... 91
3.3 Assign QR Code Type .............................................................................................................. 92
3.4 Export All / Filtered................................................................................................................... 92
3.5 Export ........................................................................................................................................ 93
3.6 Update Desk Information ......................................................................................................... 94
4. Device Management .......................................................................................................... 95
4.1 Assign Desk to a Device .......................................................................................................... 95
4.2 Un-Assign Desk ........................................................................................................................ 96
4.3 Configure Desk Panel Device .................................................................................................. 96
4.4 Delete Device Information........................................................................................................ 97
5. Firmware Management......................................................................................................98
5.1 Add / Upload Firmware Package ............................................................................................. 98
5.2 Auto Update .............................................................................................................................. 99
5.3 Manual Update .......................................................................................................................... 99
5.4 View Firmware Update Log.................................................................................................... 100
5.5 Delete Firmware ...................................................................................................................... 101
6. Amenities Management...................................................................................................102
6.1 Add Amenities......................................................................................................................... 102
6.2 Edit Amenities......................................................................................................................... 102
6.3 Delete Amenities..................................................................................................................... 102
7. Desk Groups .................................................................................................................... 102

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7.1 Create Desk Group ................................................................................................................. 102
7.2 Edit Desk Group...................................................................................................................... 106
G. User & Role Management.........................................................................................108
1. User Management............................................................................................................108
1.1 Sync from Server.................................................................................................................... 108
1.2 Edit User Information ............................................................................................................. 108
2. User Groups.....................................................................................................................109
2.1 Create User Group.................................................................................................................. 109
H. Feedback ...................................................................................................................112
1. Feedback Management ................................................................................................... 112
2. User Feedback ................................................................................................................. 113
I. Configuration ............................................................................................................114
1. Dashboard Settings......................................................................................................... 114
2. System Configuration .....................................................................................................115
3. Policy Settings.................................................................................................................116
3.1 Update Policy Settings........................................................................................................... 116
4. Email Template ................................................................................................................118
4.1 Add Email Template................................................................................................................ 118
4.2 Edit / Delete Email Template.................................................................................................. 119
5. Import / Export Configuration......................................................................................... 120
6. License .............................................................................................................................120
J. Log .............................................................................................................................121
1. System Log ......................................................................................................................121
2. User Log........................................................................................................................... 122
K. About .........................................................................................................................123
L. Log Out ......................................................................................................................124
M. Desk Viewer GUI Overview.......................................................................................125
VI. Getting Started with Outlook Add-In .................................................................129
A. Installing Outlook Add-In .........................................................................................129
B. Configure Outlook Add-In ........................................................................................130
C. Profile.........................................................................................................................132
D. Find a Person ............................................................................................................133
E. Desk Booking ............................................................................................................135
1. Booking Desk using Maps View..................................................................................... 136
2. Booking Desk using List View........................................................................................141
3. Other Booking Functions................................................................................................ 144
3.1 View and Edit Booking ........................................................................................................... 144
3.2 Cancel Booking....................................................................................................................... 145
3.3 Claim Booking......................................................................................................................... 146
3.4 Extend Booking....................................................................................................................... 147
3.5 End Booking............................................................................................................................ 148
F. My Bookings .............................................................................................................149
G. Feedback ...................................................................................................................150
H. About .........................................................................................................................151
VII. PanL Desk Manager Mobile App for Android Users......................................... 153
A. Hardware / Software Requirements.........................................................................153
B. Download / Installation of PDM Mobile App from Play Store ................................153

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C. Starting the PDM Mobile App...................................................................................155
D. Log in .........................................................................................................................157
E. Menu Overview..........................................................................................................158
F. Home..........................................................................................................................159
G. My Bookings..............................................................................................................160
H. On-board Desk Panel Device (PanL35L)*................................................................161
I. Book a Desk ..............................................................................................................163
1. Other Booking Functions................................................................................................ 173
1.1 Edit Booking............................................................................................................................ 173
1.2 Cancel Booking....................................................................................................................... 174
1.3 Claim Booking......................................................................................................................... 175
1.4 Extend Booking....................................................................................................................... 176
1.5 End Booking............................................................................................................................ 177
J. Profile.........................................................................................................................178
K. Settings......................................................................................................................180
L. Device Control...........................................................................................................182
M. Feedback ...................................................................................................................183
N. About .........................................................................................................................184
O. Log out.......................................................................................................................185
VIII.PanL Desk Manager Mobile App for iOS Users ................................................186
A. Hardware / Software Requirements.........................................................................186
B. Download / Installation of PDM Mobile App from App Store.................................186
C. On-board Desk Panel Device (PanL35L)*................................................................188
IX. Getting Started with PanL35L Desk Panel Device Display ..............................191
A. PanL35L (PD35L) Device Display Overview............................................................191
B. PanL35L Product Specifications .............................................................................192
C. PanL35L (PD35L) Desk Panel Display Setup ..........................................................193
D. On-Boarding ..............................................................................................................194
E. Accessing Device Control Menu..............................................................................194
1. Settings ............................................................................................................................195
2. About ................................................................................................................................195
3. Factory Reset...................................................................................................................196
4. AP Mode ........................................................................................................................... 197
5. Shutdown .........................................................................................................................198
X. Appendix .............................................................................................................199
A. Acronyms & Abbreviations ......................................................................................199
B. List of Figures ...........................................................................................................199
C. List of Tables.............................................................................................................199
XI. Revision History..................................................................................................200

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I. Preface
A. About this Guide
This document provides a guide to PanL Desk Manager (PDM) hardware and software installation,
configuration and operating information consisting of the following –
Exchange Server Setup, PDM Server Software Setup and Installation
PDM Console
Desk Viewer & Microsoft Outlook Add-In
Mobile App (for Android / iOS users)
Wi-Fi enabled PanL35L(PD35L) Desk Panel Device
The guide also provides configuration guidelines for supported calendars such as Microsoft Exchange
2013/2016/2019 or Office 365 to work seamlessly with PDM Server Software.
B. Intended Audience
The guide is meant to aid End Users, System Integrators, IT or Administrative Users to realize the
functions and the full benefits of the product.

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II. Safety Guidelines
Important Safety Instructions:
WARNINGS:
This symbol, , when used on the
product, is intended to alert the user of the
presence on uninsulated dangerous voltage
within the product’s enclosure that may
present a risk of electric shock.
Avoid attachments- Do not use tools or
attachments that are not recommended by
the equipment manufacturer because they
may be hazardous and they may void the
warranty.
Avoid water - Do not use this or other
electrical equipment near water or objects
filled with water. Clean the device with dry
cloth only.
If the product is damaged and any internal
components can be seen through the
damaged area; unusual odours or unusual
noises are detected; disconnect the device
from the electric outlet and contact our
support.
Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified
by the manufacturer.
Unplug this equipment during lightning
storms or when unused for long periods of
time.
ATTENTION:
- This symbol, when used on the product,
is intended to alert the user of important
operating and maintenance (Servicing)
instruction in the literature provided with
equipment.
WARNING: To reduce the risk of fire or electric
shock, do not expose this equipment to rain or
moisture.
General Guidelines:
Follow these sensible guidelines:
This equipment shall not be exposed to
dripping or splashing and no objects filled
with liquids, such as vases, shall be placed
on the equipment.
Refer all servicing to qualified service
personnel. Servicing is required when the
equipment has been damaged in any way,
such as when power supply cord or plug is
damaged, liquid has been spilled, or objects
have fallen into the equipment, the
equipment has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
Read instructions- Read and understand all
safety and operating instructions before
installing or using the equipment.
Retain instructions- Keep the safety
instructions for further reference.
Follow warnings- Follow all warnings and
instructions marked on the equipment or in
the user information.
Comply with codes- Install all products in
accordance with international, national, and
local electrical and building safety codes.
Some example for reference are as follows:
-In the United States of America, refer
to ANSI/NFPA 70, US National Electrical
Code (NEC).
-In Canada. Consult the Canadian
Electrical Code, Part I, CSA C22.1.
-Elsewhere, refer to International
Electro technical Commission (IEC)
guideline 60364, parts 1-7.

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Grounding (Earthing):
Grounding faceplates- For products with
metal faceplates, ground the faceplates to
the product ground, and tie all the products
in a system to a common ground. This
prevents electrostatic discharge and can
prevent video ground loops.
Do not defeat the safety purpose of the
polarized or grounding –type plug. A
polarized plug has two blades with one
wider than the other. A grounding type plug
has two blades and third grounding prong.
The wide blade or the third prong is
provided for user’s safety. If the provided
plug does not fit into the outlet, consult an
electrician for replacement of the obsolete
outlet.
Power Sources:
This equipment should be operated only
from the power source indicated on the
product. This equipment is intended to be
used with main power system with a
grounded_Neutral_conductor or Line to
Line. The third (grounding) pin is a safety
feature, do not attempt to bypass or disable
it.
WARNING for Class I Products:
Class I products must be connected only to a
mains socket outlet with a protective Earthing
(Grounding) connection.
Power and IT system- Consult us before
installation if the product will be connected
to an IT power distribution system.
Power and Electrical Supply:
Appropriate power supply
-Use only provided power supplies and
power sources with our products. Use of
unauthorized power supplies may harm
the equipment, may void the warranty,
and will void the regulatory compliance
status.
-For power adapters with detachable DC
cords, consult the Manufacturer for
guidance.
-Power supplies are intended for
continuous operation.
-Our power supplies are universal input
voltage supplies that operate from 100-
240 VAC and are intended to function at
50 to 60 Hz. The ambient temperature
shall not exceed 50oC and the altitude
shall not exceed 2000m. Consult the
Manufacturer if the input power supply
being used is not provided by us. Make
sure to use the appropriate power
supply for corresponding models. If use
an LPS or Class2 type, and that it is
marked as “LPS” or “Class 2”.
WARNING: Disconnect the equipment from
the AC main before performing any service to
the equipment.
There are no user serviceable parts inside
our equipment.
Refer all servicing to qualified service
personnel. To prevent the risk of shock, do
not attempt to service this equipment by
yourself because opening or removing
covers may expose users to dangerous
voltage or other hazards and may void the
warranty
Ventilation, Mounting and Temperature:
Ventilation slots and opening- If the
equipment has slots or holes in the
enclosure do not block any ventilation
opening, as this may cause the product to
malfunction. Install the device in
accordance with the manufacturer’s
instructions
Temperature –Do not install electronic
devices near any heat sources such as
radiators, heat registers, stoves or other
apparatus (including amplifiers) that
produce heat. If possible, do not expose the
product to direct sunlight. Also see “Rack
mounding guidelines” below for
temperature guidelines.
Location of power supplies
-External power supplies with either
plastic enclosures or metal enclosures
with vents must not be located within
environmental air handling spaces or a
wall cavity.
-Our power supplies are intended for
indoor use only.
-The power supply must not be
permanently fixed to the building or
similar structure.

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Placement Guidelines:
The following guidelines pertain to the safe
installation of our device on a desk.
Ensure that the device is not placed on the
desk edges.
Ensure that the placement is visible to the
user.
If using a glass or slippery desk, ensure that
the rubber feet are in place. Use the rubber
feet to stick to the bottom of the device. The
rubber feet are provided as part of the
package.
The placement desk should be flat (Horizontal
to ground), should not be in a slanting
position.
Please do not mount the device on a vertical
wall / table.
FCC Statement:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a building
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
1) This device may not cause harmful
interference, and
2) This device must accept any interference
received, including interference that may
cause undesired operation.
FCC Radiation Exposure Statement
This device complies with FCC radiation exposure
limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF
Rules. This equipment must be installed and
operated in accordance with provided instructions
and the antenna(s) used for this transmitter must
be installed to provide a separation distance of at
least 20 cm from all persons and must not be co-
located or operating in conjunction with any other
antenna or transmitter. End-users and installers
must be provided with antenna installation
instructions and consider removing the no-
collocation statement.
NOTE: This unit was tested with shielded cables. Using shielded cables, ensure that users maintain
the appropriate EMC classification for the intended environment.

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III. Welcome to PanL Desk Manager
A. Overview
The management of shared spaces particularly working desks, either in traditional corporate offices
or the fast growing co-space providers is increasingly important as real estate costs have climbed
steadily over the years especially in land scarce city-states. A 1:1 desk to head ratio may no longer
be cost effective or a good use of shared space when desks are under-utilized. Other use case
applications such as libraries, cyber cafes or community centres also face similar challenges in
managing desk bookings. PanL Desk Manager (PDM) addresses the problem by providing a
complete solution ecosystem as illustrated in Figure 1 –PanL Desk Manager Ecosystem, enabling
organizations to automatically manage desk bookings and increase the number of users per desk
without compromising user experience. By continuous re-conditioning of the workspace based on
statistical data collected, substantial cost and space savings can be realized.
Figure 1 –PanL Desk Manager Ecosystem
PDM Server Software installed on on-premise server can be configured via a simple web console
interface (PDM Console) to connect to supported Microsoft Exchange or Office 365 calendars. The
PDM console also allows system administrators to assign desk layouts across local or multi-site
locations, setup PanL35L display panels remotely and configure a variety of desk booking policies to
suit administrator’s preference such as maximum desk booking hours per day or desk claim time
limit to ensure desks are in good use. A dashboard which displays booking statistical data provides
valuable insights to management to understand and manage user behaviour to further improve
desks utilization.
Users can book desks via Outlook Add-In, mobile devices and right from the desk panels. On spot
desk booking through the panel is as easy as scanning the QR code through the mobile app and
setting the desired booking time slot. The panel comes with a bright LED indicator to provide at-a-
glance desk availability status from a distance. One or more desk panels are added to the network
as clients through on-boarding (see Getting started with PanL PD35L Device). PDM enables the
panels, mobile apps and the calendars to integrate seamlessly, synchronizing all scheduling data
across all platforms on the same network. All communications in between are encrypted to ensure
data security. The Desk Viewer interface provides an overall view of desks availability across
different locations of a building spanning across different locations. This can be displayed on any
network enabled screen placed at public access areas.

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B. Features
The following are some key features offered by PanL Desk Manager (PDM) -
Make on spot desk reservations right from the desk panel (QR Code) or advance booking
through outlook or mobile app. Integrate seamlessly with supported calendars such as
Microsoft Exchange and Office 365
Book by desk or time options. Easy access to all booking information and status through My
Booking feature
PanL Desk Panel Display availability status light indicators allow users to locate a vacant space
from afar - LED color code: Green (Available), Yellow (Pending Claim), Red (In-Progress)
Claim and automatic release feature reduces no show time ensuring unused desks are available
for the next user. Frequent ghost booking offenders can be identified
One glance desks occupancy status and navigation through Desk Viewer. Search
building/location/desks function enables users to book neighbouring desk to work on the same
project
Outlook Add-In and Mobile App feature enable users or admin to book and assign desks on
behalf of other users
Number of devices and users can be scaled accordingly and settings can be centrally managed
and synchronized across multi-site locations
Booking statistical data dashboard provides insights on desk/user utilization and booking
behaviours to better optimize user experience and desk to head ratio
A single admin console (PDM Console) interface provides a one stop management of resource
assignment, desk booking policies, display panel and calendar configurations etc.
Remote desk panel firmware OTA updates, activation, brightness control through Wi-Fi
Easy desk panel power up with 5V micro-USB cable
Secure communications between the clients and server over https. Database encryption over
user account credentials and passcodes
Customizable desk notification email template
User feedback through mobile app/Outlook Add-In/Desk Viewer
Static / Dynamic QR Code

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IV. Installation & Configuration
A. Exchange 2016 / 2013 Setup
Account
Reference
Account
Type
Number of
Accounts
Description
User Account
User Mail
box
1
This account will be used by the normal end users to
perform desk booking related activities.
Desk Account
Desk
Mailbox
X
This account’s email addresses will be used –
To book the desks.
The desk account has to be granted “Send on
behalf” and “Full access” permissions (by the
impersonation user) to its belonging Desk
accounts in order to synchronize booking data.
This account will be part of the distribution
group.
Distribution
Group
Group
(Room
List)
1
This group of desks are only allowed to access the
following PDM components –
PDM Console
Outlook Add Ins
PanL35L On spot booking
Impersonation
User / Service
Account
User
1
This user will be able to access multiple mailboxes
and act as the mailbox owner. Impersonation is the
best choice while dealing with multiple mailboxes
because one can easily grant service account access
to every mailbox in a database. This account will be
used –
To communicate between PDM and Exchange
Server.
All the PDM server / Desk Booking related emails
will be sent by this user
Upon installation of PDM server, this user
account details must be added in the
“config.json”file and uploaded to PDM server.
Since large a number of emails are processed
through this account, a dedicated account for this
purpose is recommended.

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1. Using Exchange Management PowerShell Command Prompt
1.1 Start Exchange Management PowerShell Command Prompt
a. From the exchange server, click Start Microsoft Exchange Server Exchange
Management Shell.
b. The Exchange Management Shell is opened.

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1.2 Create User Account
c. Create user account using the following command –
New-Mailbox -Name "User1" -DisplayName "User1" -UserPrincipalName
"[email protected]" -OrganizationalUnit Users -Password (ConvertTo-
SecureString "P@ssw0rd" -AsPlainText -force)
The user account will be created.
1.3 Create Desk / Resource Account
d. Create resource account using the following command –
New-Mailbox -Name "Desk1" -DisplayName "Desk1" -Room
1.4 Create Distribution Group
The distribution group is required to identify the resources (for example –Desk) in PDM. The
RoomList parameter is mandatory.
e. Create a new room list named “Bridgetek Desks” –
New-DistributionGroup -Name "Bridgetek Desks" –RoomList

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f. Add a resource account (desk[email protected]) to an existing desk list (Bridgetek desks) -
Add-DistributionGroupMember -Identity "Bridgetek Desks" -Member
[email protected]
g. Display the list of desk added to a particular distribution group –
Get-DistributionGroupMember -Identity "Bridgetek Desks"
1.5 Create Impersonation User/ Service Account & Grant Impersonation Rights
1.5.1 Create User / Service Account
h. Create Service Account using the following command –
New-Mailbox -Name "service-account" -DisplayName "service-account" -
UserPrincipalName "service-[email protected]" -OrganizationalUnit
Users -Password (ConvertTo-SecureString "P@ssw0rd" -AsPlainText -force)

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1.5.2 Granting Service Account Impersonation Rights
i. Create Admin Role Group and Grant Service Account Impersonation Rights using the following
command –
New-RoleGroup -Name "Application Impersonation Role" -Roles
"ApplicationImpersonation" –Members [e-mail]
j. To view the application impersonation data use the following command –
Get-ManagementRoleAssignment -Role “ApplicationImpersonation” –
GetEffectiveUsers
1.6 Discovery Management
k. Using the following command, add the service account into Discovery Management Role.
Add-RoleGroupMember -Identity "Discovery Management" -Member service-
[email protected]
l. Using the following command, view the list of members in the Discovery Management Role –
Get-RoleGroupMember -Identity "Discovery Management"

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2. Using Exchange Admin Center Console
2.1 Log in to Exchange Admin Center Console
a. Go to https://<exchange servername>/ecp and log in with your Exchange Admin account.
2.2 Create User Account
b. Go to “Recipients” ”Mailboxes”.
c. Click “+” and select “User mailbox”.

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d. Enter the user account details and click [Save].
e. The newly created User account will be displayed under the list of mailboxes.