Bristan ST PUMP15TN Guide

Installation, Operation & Maintenance
Instructions
Please leave this instruction booklet with the owner as it contains
important guarantee, maintenance and safety information
Read this manual carefully before commencing installation.
This manual covers the following products:
Standard 1.5 bar Twin ended shower pump - ST PUMP15TN
Standard 2.0 bar Twin ended shower pump - ST PUMP20TN
Standard 2.0 bar Single ended shower pump - ST PUMP20SG
FOR POSITIVE HEAD APPLICATIONS ONLY

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PRODUCT DESCRIPTION
Electric motor driven twin ended peripheral pump complete with an automatic control
system, consisting of flow switch and electronic control.
APPLICATION
Bristan pumps are designed for single shower or outlet applications in vented stored
water systems, inlet pressures to the pump and ambient temperatures must not exceed
the values given in the technical specifications.
Bristan Single pumps are not suitable for boosting a single side of a dual flow mixer valve
or tap. Consult Bristan for alternative pump.
zThis pump set must not be used for any other
application without the written consent of Bristan
and in particular, must not be connected directly
to the mains water supply.
zThis appliance can be used by children aged from
8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of
experience and knowledge if they have been
given supervision or instruction concerning use of
the appliance in a safe way and understand the
hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall
not be made by children without supervision.
zChildren should be supervised to ensure that they
do not play with the appliance.
Please read installation details carefully as they are intended to ensure this
product provides long, trouble free service. Failure to install the unit in
accordance with the installation instructions will lead to invalidation of the
warranty.
STORAGE
If this product is not to be installed immediately on receipt, ensure that it is stored in a dry,
frost and vibration free location in its original packaging.
CONTENTS Page
Checklist .......................................................................... 3
Important Facts - read before commencing installation ..................................... 4
Location .......................................................................... 5
Pump Connections .................................................................. 9
Electrical Installation ................................................................. 11
Commissioning ..................................................................... 13
Maintenance ....................................................................... 14
Technical Specication ............................................................... 15
Trouble Shooting ................................................................... 16
Guarantee ......................................................................... 17

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CHECKLIST
Your product may vary slightly from the picture above.
Item Description Qty Item Description Qty
Pump 1 Anti-vibration feet 4
Plain Hose & integral washer 4 Inline strainers (not supplied) 2
A
B
C
D
IMPORTANT: With the pump
removed from its packaging
check for any damage prior to
installation. If any damage is found
contact Bristan immediately.
Fig. 1
15 mm pipework
22 mm outlet pipework to
shower/bathroom
A
C
D
B

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Cont ...
1 IMPORTANT FACTS: READ BEFORE COMMENCING PUMP INSTALLATION
A. Water storage capacity.
1.11 The hot and cold water storage capacity must be sufficient to meet the flow
rates required by the pumped equipment and any other water using fittings and
appliances, which may be operated simultaneously.
1.12 Ensure the pump is primed as described in the priming section before starting,
damage to the shaft seal will result otherwise. See Section 5 - Commissioning.
B. Water temperature
The water entering the pump must be controlled as follows:
1.13 The maximum allowable water temperature is 65 oC.
1.14 The minimum allowable water temperature is 4 oC.
1.15 DO NOT fit a pump if the hot water is heated via a method whereby the water
temperature cannot be controlled, such as solar or solid fuel you must consult
Bristan.
C. Minimum Flow
1.16 For this pump to operate correctly there must be a minimum gravity flow of at
least 0.8 l/min through the outlet to be pumped.
D. Pipework - General
1.17 Secure pipework: Ensure pipework to and from pump is independently
supported & clipped to prevent forces being transferred to inlet and outlet
branches of pump.
1.18 Flux: Solder joints must be completed and flux residues removed prior to pump
installation (flux damage will void any warranty).
1.19 Pipework design: Care should be taken in the design of pipework runs to
minimize the risk of air locks e.g. use drawn bends rather than 90obends.
1.20 DO NOT introduce solder flux to flexible hoses, pumps or pump parts
manufactured from plastic.
1.21 DO NOT allow contact with oil or cellulose based paints, paint thinners or
strippers, acid based descalents or aggressive cleaning agents.
1.22 DO NOT install a non-return valve, or devices which contain non-return
valves, in the suction (inlet) pipework to the pump. The pump must be
free to vent to the supply tank at all times.
1.23 DO NOT bend the flexible hoses beyond 30o. They must be installed as
straight as possible.
1.24 DO NOT connect this pump to the mains water supply.
E. Plumbing Installation Regulations
1.25 The plumbing installation must comply with the current water and building
regulations.
1.26 The plumbing installation must be installed by a qualified person.
1.27 The electrical installation must be carried out in accordance with the current
national electrical regulations.
1.28 The electrical installation must be installed by a qualified person.

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Cont ...
2 LOCATION - GENERAL
2.11 Access: For emergencies and maintenance the pump must be
easily accessible.
2.12 Protection: The pump must be located in a dry position, frost free
and protected from freezing, particularly when installed in a loft (not
recommended).
2.13 Ventilation: Ensure an adequate air flow to cool the pump. Separate
the pump from other appliances that generate heat. An 80 mm (3 “)
air gap must be maintained around the pump.
2.14 Safety: The motor casing can become very hot under normal
operating conditions. Care must be taken to ensure it cannot be
touched during operation.
2.15 Water retention: Site the pump in a location where in the unlikely
event of a water leak, any spillage is contained or routed to avoid
electrics or areas sensitive to water damage.
2.16 Static inlet pressure: Before deciding where to locate the unit check to ensure
the static inlet head between pump and the bottom of the cold water tank (Fig. 4)
is at least 0.5 metre and does not exceed the max inlet head of 10 metres.
2.17 Ambient temperature: The pump must be sited in a location where the
maximum ambient temperature does not exceed 40 oC.
2.18 Pipework: For optimum performance in new installations pipework must be
22 mm, reducing to 15 mm only when entering the terminal fitting.
If installing in an existing installation 15 mm pipework may be used but will
reduce the pumps performance.
2.19 Static outlet pressure: The static outlet head (Fig. 4) must also be within the
maximum requirement of 10 metres.
2.20 Noise: The anti-vibration mounting feet and flexible hoses which are supplied
as standard, and a precaution to reduce noise transmission, however care must
be taken when mounting the pump that any noise is not amplified through loose
panels or pipework. Do not screw down the pump.
2.21 Direction of flow: Ensure the water inlet supply is
connected to the correct pump ports indicated by
INLET arrow/s detailed on the pump rating label
Fig. 2.
2.22 Flexible hoses: Only use the Bristan hose set supplied with the pump.
2.23 Isolating valves: Separate system isolating valves (full bore) must be fitted to
allow easy pump service (not supplied).
INLET
INLET
Fig. 2

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Cont ...
2.24 Preferred pump location: The pump must, for optimum performance, be sited
as close as possible to and never more than 4 metres from the HOT WATER
cylinder. The pump should always be sited BELOW the HOT WATER take-off
from the cylinder. The pump location is also dependent on limitations of
the static inlet and outlet heads of the installation. For guidance on limitations
and recommended location, consult the following relevant section for hot or cold
water installation.
2.25 Non-Preferred Pump Location: The pump must be located with at least
0.5 metre flooded suction at all times.
If it is necessary to position the Pump above the secondary tapping on the hot
cylinder it is fed by, the risk of introducing air will be increased.
To avoid this risk one of the two following solutions must be adopted:
The use of a Stuart Top Entry (TE) cylinder flange.
The use of a Stuart Side Entry (SE) cylinder flange, which should have the
addition of an inverted loop (“U” bend) of 350 mm minimum drop before rising
to the pump, located as close as possible to the cylinder wall. This will
ensure the pump receives an air free supply and the cylinder vents any air up the
vent pipe and not the pump feed (Fig. 3).
Max. static inlet pressure 10 m Min. static inlet pressure 0.5 m
350 mm min.
200 mm min.
Least preferred area
Fig. 3
hot water
services

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Cont ...
2 LOCATION - TWIN PUMP
2 LOCATION - SINGLE PUMP
Cold water connection:
2.26 The cold water supply: Must be a DEDICATED AIR FREE supply via a
tank connector, and must be positioned at a slightly lower level (25 mm
minimum) than the feed pipe to the hot water cylinder.
Do not connect to the mains.
Hot water connection:
2.27 Hot water supply: The pump must be supplied with a dedicated feed direct
from the hot water cylinder or storage tank, ensuring an air free connection to the
pump. We recommend the use of either the side entry Stuart flange (SE) Part
No 27900 or the top entry Stuart flange (TE) Part No 27800 see Fig. 5.
2.28 Expansion pipe: When the method of connection is to be made via the
expansion pipe, the BASE of the cold water storage tank MUST be at least
1 metre above the connection/take off of the hot water storage cylinder feeding
the pump.
Fig. 4
Static inlet pressure Max. 10 m Min. 0.5 m
Outlet head must be
below bottom of cold
water tank and able
to pass a minimum
of 0.8 l/min of gravity
flow
Fig. 4
Static inlet pressure Max. 10 m Min. 0.5 m
Outlet head must be
below bottom of cold
water tank and able
to pass a minimum
of 0.8 l/min of gravity
flow

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Cont ...
Fig. 5
G 1 Stuart Flange
(Part No. 27800)
with 22 mm
pipework to pump
reducing to
15 mm.
Off expansion
pipe with rising
22 mm offset
and 22 mm
pipework to
pump reducing
to
15 mm.
Off vertical
expansion pipe
with 22 mm
pipework to pump.
or
Site installed G 1
tank flange with
22 mm pipework
to pump reducing
to 15 mm.
Factory installed G ¾
secondary tapping
with 22 mm pipework
to pump.
or
Side mounted
Techflange with 22
mm pipework to pump
reducing to 15 mm.
Alternative
connection with
pump being the
first tee on the
supply line.

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Cont ...
3 PUMP CONNECTIONS
zDo not use stainless steel, chrome or nickel plated pipe with
the flexible hose push-in plumbing connections.
zDo not introduce solder flux into the joint or surrounding area
as connectors will be attacked and may fail.
All solder joints should be completed and flux residues removed
before final connection to push-in connections, on the flexible
hose.
zDo not allow contact with oil or cellulose based paints, paint
thinners or strippers, acid based descalents or aggressive
cleaning agents.
zNever operate pump with inlet and/or outlet isolating valves in
the closed position. Damage will occur!
3.11 Hose to pump: The pump inlet and outlet ports have moulded fittings which
are specifically designed for connection to the G ¾ female running nuts on the
flexible hoses. The hose end running nut is fitted with a rubber sealing washer
which is held captive within the nut assembly. Locate the hose into position and
screw the nut fully onto the fitting by hand. Finally nip tight with pliers (4/5 Nm)
for a water tight seal (do not overtighten).
Flexible hose
G ¾ running nut
assembly
Rubber sealing
washer (captive in
nut assembly)
Port fitting
Fig. 6

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3.12 Hose to pipework:
1. The hoses are fitted with plastic push-in connectors, which must only be
connected with the following:
a) 15 mm diameter copper pipe to BS EN 1057 - R250 (half hard) - Table 3.
b) 15 mm plastic pipe to BS 7291 part 1 and part 2 (Table 1), or part 3
(Table 1) plus internal support sleeve*.
* The internal bore of the plastic pipe must be supported against collapse
with the pipe manufacturers recommended support sleeve (pipe insert).
c) Appropriate plumbing fittings that are compatible and will provide a water
tight connection.
Ensure the pipe is free from all score marks and deformities in the area of the
insertion depth (Fig. 7) and cut the pipe square removing all burrs and sharp
edges to prevent damage to the sealing ‘O’-ring.
2. Prior to inserting pipe into fitting mark
the insertion depth on the wall of the
pipe with a soft pencil at a distance of
31 mm from the end to be inserted
(Fig. 7).
3. Check in the mouth of the
fitting that the ‘O’-ring, nylon
washer and collet are in
position as shown in Fig. 8.
4. Push pipe firmly into fitting,
until pencil mark is level with
the top of the collet and the
pipe stop resistance is felt.
Pull on pipe to check it is
secure and correctly fitted.
5. To release the joint, push pipe firmly into fitting, hold collet down and gently
remove pipe. If the system has been filled with water care should be taken to
isolate pump and towels used to absorb spilled water.
If you have any concern either about using push-in fittings or should the joint
leak on final test, isolate the water supplies and contact Bristan Helpline on
0844 701 6273.
Fig. 7
15 mm Pipe
Pencil
Mark
Insert Depth 31 mm
Fig. 8
Collet
Washer
‘O’-Ring
Flexible Hose
Pipe Stop

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Cont ...
4 ELECTRICAL INSTALLATION / EARTHING
4.11 Regulations: The electrical installation must be carried out in
accordance with the current national electrical regulations and installed
by a qualified person.
4.12 Safety: In the interests of electrical safety a 30 mA residual current
device (R.C.D. not supplied) should be installed in the supply circuit.
This may be part of a consumer unit or a separate unit.
4.13 Before starting work on the electrical supply ensure power supply is
isolated.
4.14 DO NOT allow the supply cord to contact hot surfaces, including the
motor shell, pump body or pipework. The cord should be safely routed
and secured by cable clips.
4.15 Adjacent pipes: Adjacent suction and delivery
pipes should be fitted with earthing clamps
and connected with earthing wire size 4 mm2
(Fig. 9).
4.16 Earthing: This appliance must be earthed via the supply cord, which must be
correctly connected to the earth point located in the terminal box.
4.17 Pipework: Copper or metallic pipework must have supplementary earth
bonding where the continuity has been broken by flexible hoses or plastic
components.
4.18 Additional earthing: Certain installations may require additional earthing
arrangements such as equipotential bonding. Reference should be made to the
relevant regulations concerning this subject to ensure compliance.
4.19 Connections: The pump must be permanently connected to the fixed wiring of
the mains supply using the factory fitted supply cord, via a double pole switched
fused spur off the ring main and NOT connected to the boiler or the immersion
heater circuits.
4.20 Wiring of connection unit:
WARNING: This appliance must be earthed.
The wires in the mains lead (supply cord) are coloured in accordance with the
following code:
Green and Yellow: Earth Blue: Neutral Brown: Live
As the colours of the wires in the mains lead of this appliance may not
correspond with the coloured markings identifying the terminals in your
connection unit proceed as follows:
The wire which is coloured green and yellow must be connected to the terminal
in the connection unit which is marked with the letter E or by the earth
symbol: or coloured green or green and yellow.
Fig. 9
Diagram of
earth continuity
connections

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Cont ...
The wire which is coloured blue must be connected to the terminal which is
marked with the letter N or coloured black.
The wire which is coloured brown must be connected to the terminal which is
marked with the letter L or coloured red.
4.21 Fuse: The following fuse size should be used with the appropriate pump:
Model Fuse Size (AMPS)
All Models 5
4.22 Internal Wiring
Do not remove terminal box cover. No user serviceable parts
inside terminal box. Any service work involving the removal
of the terminal box cover must only be undertaken by Bristan
or by one of their approved repairers, or similarly qualified
persons in order to avoid a hazard.
There are no user serviceable electrical items within the pump.
4.23 Supply Cord Replacement
If the supply cord is damaged, it must be replaced by Bristan
or by one of their approved repairers, or similarly qualified
persons in order to avoid a hazard.
4.24 Supply Cord Extension
The pumps are fitted with a supply cord to the following specification:-
HO5VV-F3 G 0.75 mm² - 6 Amp rated cable.
If the supply cord is to be extended, a cord of the same specification should be
used. Any connections or junction boxes used should be specifically suited for
the application and installed in accordance with the manufacturers instructions.

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Cont ...
5 COMMISSIONING
5.11 System Flushing: This pump incorporates push-in connectors
and plastic components that must not come into contact with
solder flux, acid-based descalents or aggressive cleaning agents.
The pipework system should be flushed out prior to the pump
being connected to ensure any contaminants/chemical residues
and foreign bodies are removed from elsewhere in the system.
5.12 Water Supply: Always ensure that water storage capacity is adequate to meet
the demand. Ensure the pump chamber is full of water before starting the pump.
Failure to do this could result in seal damage. To ensure dry running does not
occur the pump must be primed as described in priming section below.
Do not run pump dry.
5.13 Priming: The pump must be primed (filled with water) before starting. With the
power turned off, turn on water supply from the system service valves, prime and
vent the pump by opening the pump inlet and outlet isolating valves to allow
pump to fill and vent. In the case of twin pumps, both pump chambers must be
independently primed.
5.14 Starting:
a) Open the outlet being pumped allowing the water to flow until all air has
been purged. The pump will be heard to run, turn the outlet off and the pump
will automatically stop.
b) Carefully check pump and pipework for leaks whilst pump is running and
stationary before leaving the installation unattended.
5.15 For Further Technical Support:
Contact Bristan Helpline on 0844 701 6273. Their staff are trained to help and
advise you over the phone.

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Cont ...
6 MAINTENANCE
zDo not remove the terminal box cover. No user serviceable
parts inside.
6.11 There are no user serviceable parts available for the pump.
6.12 Water scale: As water is heated scale deposits are released in areas of hard
water, scale can cause the mechanical seal to stick if left without use for long
periods. The pump must be run for at least 5 minutes every four weeks to
“exercise” all working parts. Run on cool water. See Section 7 - Technical
Specification for note on water temperature. This particularly applies to guest
bathrooms used infrequently.
6.13 Cleaners, Disinfectants and Descalents:
Acid based descalents and aggressive cleaning agents must not
come into contact with the pump. The pump must be removed from
the system prior to the use of these products. The system should be
flushed to remove all chemicals before the pump is re-connected.
If in any doubt as to the suitability of the chemical solutions, please
contact Bristan.

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7 TECHNICAL SPECIFICATION
Bristan reserve the right to amend the specification in line with its policy of continuous
development of its products.
*Note: Max working pressure is the maximum pressure that can be applied to the pump internal
casing under any installation conditions.
**Note: In normal circumstances the temperature of stored water should never exceed 65 °C. A stored
water temperature of 60°C is considered sufficient to meet all normal requirements and will
minimise deposition of scale in hard water areas.
Maximum permissible water temperature 65°C.
7.11 Noise: The equivalent continuous A-weighted sound pressure level at a
distance of 1 metre from the pump does not exceed 70 dB(A).
Pump Model S1.5 bar Twin S2.0 bar Twin S2.0 bar Single
General Guarantee 3 years
WRAS approval 1504701
Features Pump type Peripheral
Mechanical seal EPDM / PTFE / Al. Oxide
Anti-vibration feet ü ü ü
Flexible hoses 4 4 2
Dry run protection ü ü ü
Materials Pump body Plastic
Impeller Plastic
Performance Maximum head (closed valve) 1.5 bar 2.0 bar 2.0 bar
Performance @ 9 l/min 1.1 bar 1.4 bar 1.0 bar
Performance @ 18 l/min 0.6 bar 0.8 bar 0.3 bar
Maximum flow 32 l/min 35 l/min 17 l/min
Maximum static inlet pressure 10 meters
Maximum working pressure* 300 kPa (3 bar)
Maximum ambient air temperature 40 oC
Min / Max water temperature** Min 4 oC / Max 65 oC
Flow switch sensitivity (approx) 0.8 l/min
Connections Pump connections G ¾ male
Flexible hoses Connections (UK model) G ¾ female x 15 mm push-in x 200 mm long, isolating valves on inlet hoses
Motor Type Induction, auto-reset thermal trip
Duty rating Int (S3) 30 mins on/30 mins off @ 9 l/min
(Both ends pumping)
Int (S3) 30 mins on/
30 mins off @ 9 l/min
Electrical Power supply / phase / frequency 230 V a.c. / 1 / 50 Hz
Current (full load) 1.7 Amps 1.8 Amps 1.0 Amps
Power consumption 385 Watts 420 Watts 215 Watts
Fuse rating 5 Amps
Power lead (pre-wired) 1.5 metres
Physical Enclosure protection IP22
Length 231 mm 208 mm
Width 132 mm
Height (excluding hoses) 166 mm
Weight (including fittings) 4.3 Kg 3.3 Kg

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Cont ...
8 TROUBLE SHOOTING GUIDE
8.11 Environment Protection: Your appliance contains valuable materials which
can be recovered or recycled.
At the end of the products’ useful life, please leave it at an appropriate local civic
waste collection point.
Symptoms Probable Cause Recommended Action
Pump will not start. Insufficient gravity flow. Check flow rate minimum of 0.8 l/min required on full hot
and cold.
Electrical. Check power supply.
Check fuse (see fuse section).
Check circuit breaker is set.
Check wiring connections.
Pump jammed. If motor ‘Buzzes’ switch off power and contact Bristan.
Integral motor thermotrip
activated.
Wait for thermotrip to auto-reset and check that duty
point and run time is within specification (see technical
specification).
Reduced/intermittent flow. Incorrect or no anti-aeration
flange fitted.
Check that the installation complies with installation
instructions.
Blocked inlet filters. Clean inlet filters (see maintenance section).
Hot water temperature set
to high.
Reduce cylinder stat setting to 65 oC max.
Blocked shower head spray
plate.
Clean in accordance with manufacturers instructions.
No hot water. Air locked water feed. Vent hot water pump of air.
Check cold feed to hot water cylinder.
Check water level in cold water tank and that all stopcocks
and isolating valves are open.
Heating source not operating. Check boiler is switched ‘on’.
Check cylinder thermostat.
Check immersion heater.
Check cylinder contains hot water.
All hot water has been used. Check tank volume is adequate.
Faulty thermostatic mixer valve. Consult makers instructions.
Pump runs on with outlets
closed.
Jammed flow switch. Remove outlet hoses and check that flow switch sits in
lowest position. Check float for free movement.
Damaged reed switch or P.C.B. If pump continues to run, this indicates a closed circuit in
either the flow switch reed or P.C.B. in the terminal box.
Contact Bristan.
Leak in system. Check tap washers, w/c valve washers, pipe joints.
Pump starts with all outlets
closed.
Air in system. Bleed through system without pump running until hot and
cold services run with no air.
Flexible hose leaks Not fitted correctly. Check that the hose running nut is fully tightened to the
pump and that pipework is pushed firmly in to push-fit
connection..
Damaged ‘O’-rings. Check copper pipe ends are cleanly cut and deburred.

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Cont ...
9 PRODUCT GUARANTEE - PUMPS
At Bristan, we want to make things as easy as possible for our customers. That’s why
we design products that are easy to fit and use, and that are quality tested to make
sure they won’t let you down. It’s also why we offer solid guarantees on all products,
effective from the date of purchase, to give you peace of mind.
All Bristan shower pumps are covered by a 3 year guarantee. This also includes
1 year labour cover* which means that, in the unlikely event that you should
encounter a problem in the first year after purchase, we’ll send one of our expert
engineers to fix it.
*Labour is provided by an approved Bristan Care engineer or appointed representative. The
guarantee only applies to products with a manufacturing fault. There will be a call out charge
for any incidents where no fault has been found with the product, or if the issue is due to poor
installation or maintenance.
Register Now and Extend Your Cover
Register your shower pump with us now and we’ll extend your labour cover to
2 years - FREE!
You can register quickly and easily online at www.bristan.com/register.
Guarantee Terms and Conditions
This guarantee is in addition to your statutory and other legal rights and is subject to
the following conditions:
zThe product was purchased within the United Kingdom or Republic of Ireland.
zThe product is used in domestic applications only. For commercial or non-
domestic applications such as leisure centres, sports clubs, hotels, premises
operating as a business, the guarantee period is reduced to 1 year.
zThe guarantee applies solely to the original purchaser with proof of purchase.
zThe installation must allow ready access to all products for the purpose of
inspection, maintenance or replacement.
zRepair under this guarantee does not extend the original expiry date. The
guarantee on any replacement parts or product ends at the original expiry date.

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Cont ...
zAny part found to be defective during the guarantee period will be replaced
without charge, providing that the product has been installed in accordance with
the instructions given in this guide and used as the manufacturer intended.
The guarantee does not cover:
zDamage or defects caused by
- general wear and tear (including special non-chrome finishes; components such
as filters, seals, ‘O’-rings and washers)
- incorrect installation
- repair using non-Bristan parts
- accidental or wilful misuse
- corrosion and the use of inappropriate cleaning products
- system debris including the build up of limescale (which can be controlled
through regular servicing and maintenance)
zCompensation for loss of use of the product or consequential loss of any kind.
In the interests of continuous product improvement, Bristan reserves the right to alter
product specifications without notice.
The Bristan Product Guarantee does not affect your statutory rights as a consumer.
Need help?
If your product does not function correctly when you first use it, contact your plumber
and make sure that it has been installed and commissioned in line with the instructions
in this guide. If this doesn’t solve the problem, then please visit
www.bristan.com/bristancare for some helpful hints and tips, or contact Bristan
Care Customer Service on 0844 701 6273 where our expert team of advisors will
be able to offer you, or your plumber, help and advice.
Problems during the guarantee period
In the unlikely event that you encounter any problems with the product during the
guarantee period, contact Bristan Care Customer Service on 0844 701 6273
with your proof of purchase or unique guarantee registration number, and we will work
to resolve the problem quickly.

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Extended Guarantees
If your product is out of its guarantee period, or you would like to extend the
guarantee, then please visit www.bristan.com/bristancare for extended guarantee
options.
Bristan Care Customer Support
Bristan customers also benefit from the support of Bristan Care, our comprehensive
customer support package which offers:
Technical support hotline: (Tel: [phone]) with access to fully trained advisors
who can offer installation advice, talk you through quick maintenance checks, or
recommend the best course of action to fix any problems with a product.
Expert advice: Find easy to follow ‘how to’ video guides and technical FAQs online
at www.bristan.com. Our guides take you step-by-step through many product
installations and you can find plenty of easy guides to quick product fixes and
servicing.
Spare parts: We hold thousands of spares and we keep them for discontinued
products for over seven years. Spares can easily be ordered online at
www.bristan.com and are dispatched the same day.
Expert plumbing engineers: If we can’t solve the problem over the phone or with
a spare part, then we’ll send out one of our Bristan Care engineers to take a look.
Bristan Care engineers provide free support for products that are within guarantee, but
are also available to service products that are out of guarantee for a small charge. For
details, please call customer services on 0844 701 6273.

Bristan Group Limited, Birch Coppice Business Park,
Dordon, Tamworth, Staffordshire B78 1SG ENGLAND
Tel: [phone] Fax: [phone]
email: [email protected] web: www.bristan.com
DECLARATION OF CONFORMITY
2006/42/EC
BS EN ISO 12100-1, BS EN ISO 12100-2, BS EN 809
2014/35/EU
BS EN 60335-1, BS EN 60335-2-41
2014/30/EU
BS EN 55014-1, BS EN 55014-2, BS EN 55022, BS EN 61000-3-2, BS EN 61000-3-3,
1999/519/EC
BS EN 62233
2011/65/EU
IT IS HEREBY CERTIFIED THAT THE STUART ELECTRIC MOTOR DRIVEN PUMP AS SERIAL
NUMBER BELOW, COMPLIES WITH THE ESSENTIAL REQUIREMENTS OF THE ABOVE E.E.C.
DIRECTIVES.
RESPONSIBLE PERSON
AND MANUFACTURER STUART TURNER LIMITED
HENLEY-ON-THAMES, OXFORDSHIRE
RG9 2AD ENGLAND.
Signed......................................... Business Development Director
Stuart Turner are an approved company to BS EN ISO 9001:2008
FI (STPUMPS) - Rev D3 Pt. No. 19887 Iss No. 2217/1-06