Broadview OfficeSuite Simplicity User instructions

BVN 10
Setting Up Your Cordless Phone
and Base Station for your OceSuite
Simplicity™System

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Welcome to OceSuite Simplicity™
Your new OceSuite Simplicity™ all-inclusive communication system is ready to be put to use. This complete system
includes a state-of-the-art cordless phone system with dozens of advanced features, a toll-free phone number and
service, as well as unlimited calling within the United States, Canada, Puerto Rico and the US Virgin Islands. It also
includes online fax service so you can send and receive faxes from virtually any internet connected device, even
your smartphone. You also have the ability to meet face-to-face via video conferences, or host a conference call with
OceSuite HD Meeting™.
Simply put, we provide everything you need to stay in touch with your employees, customers and partners,
no matter where you are or what device you use.
TO:
FROM:
Online
Fax

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Table of Contents
What is in the Box ...................................................................................................4
Station Options .....................................................................................................5
Connecting Your Phone to an Existing Base Station ..................................................................6
Setting Up Your System and Features through the OceSuite Simplicity™ Website ................................. 10
Setting up System Features and Preferences Using Your Phone..................................................... 26

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What is in the Box
All of the items below are included in this purchase. If you are missing any items,
please be sure to contact us immediately at 1-800-705-4000.
BATTERIES
BATTERY COVER
HANDSET CHARGING CRADLE POWER CORD FOR
CHARGING CRADLE
BASE STATION POWER CORD FOR
BASE STATION
ETHERNET CABLE
BELT CLIP

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CORDLESS PHONE
Put cordless phones anywhere you need
them and give your employees the freedom
to move around the oce.
CORDLESS DESK PHONE
Cordless desk phones feature an enhanced speakerphone and 12 additional one-click speed
dials that put your employees in control.
BASE STATION
Connect up to 12 phones within 150 feet
using two base stations.
Station Options
5

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Connecting Your Phone to an Existing Base Station
Installing the OceSuite Simplicity™ system is easy and should only take a few minutes. It is important that
you follow these steps in order. Instructional videos are also available by clicking on the Help tab on the website
or by visiting www.broadviewnet.com/support.
Use the included power adaptor to connect
the base station to a wall outlet.
Use the included Ethernet cable (or equivalent) to
connect the base station to your Internet router or
to your local area network for Internet access.
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7Connecting Your Phone to an Existing Base Station
3
2
1
Phone Charging
Cradle
Local Area Network or
Internet Router
Wall Outlet
Wall Outlet
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Base Station

8Connecting Your Phone to an Existing Base Station
SYSTEM UPDATES
From time to time, Broadview Networks will make updates to your system via software changes on our network.
To ensure your system is up-to-date with the most current release of software, momentarily disconnect power
from the Simplicity base station (leave the Ethernet cable connected) and then reapply power. If new software
is available, the base station will download it from Broadview’s servers and install it on the base station and the
phones. During the software upgrade process, the base station LED will blink amber and then blink blue for
several minutes. The display on the phones will read Provisioning and then Rebooting System.
DO NOT REMOVE POWER DURING THE PROCESS. Wait until the LED on the base station glows steady
amber for a few minutes and the phone display has returned to normal before making any calls. You may
repeat this process occasionally to be sure your software is always up-to-date.
Momentarily disconnect power from the base station
(leave the Ethernet cable connected) and then reapply
power.
The base station will automatically download and install
new software if a newer version is available. If newer
software is downloading the LED will ash blue. This
process takes 3 to 4 minutes and it is important that you
do NOT remove power again while software is updated.
Wait until the LED is steady amber (not blinking) for two
minutes before making calls.
Connect the other power adaptor to the phone
charging cradle and then to a wall outlet no more
than 150 feet from the base station. Place the phone
into the cradle to charge. The initial, full charge may
take up to 15 hours.
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5
3Insert the included batteries into the phone and
slide the battery cover into place. Should you
need to replace the batteries, use only NiMH
rechargeable batteries. Optionally, attach the belt
clip to the phone.

9Connecting Your Phone to an Existing Base Station
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2
1
Phone Charging
Cradle
Local Area Network or
Internet Router
Wall Outlet
Wall Outlet
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Cordless Handset
5
Base Station
To make an external call, simply dial the phone number and press the phone key.
To make an internal call, just dial the extension of the phone you would like to call (103) and press the phone key.

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Sign in to your OceSuite Simplicity™ account at
http://simplicity.broadviewnet.com with your email
address and password you used to create your account.
If you forgot your password, you may click Forgot your
password to reset it.
Once logged in, you are presented with the Simplicity
Dashboard from which you manage the phone system
and your services. Across the top of the Dashboard is a
series of tabs with dierent functions and in the center
of the Dashboard are widgets from which you can make
changes to the system and services. Each widget has an
information icon describing its function. To customize
the presentation of the Dashboard, click on Customize
Dashboard to add, remove, or reorder the widgets
according to your preference.
SETTING UP HOW CALLS COME INTO
YOUR SYSTEM
All incoming phone calls are sent to a specic phone
number in the system. Calls can be sent to individual
phones, to a digital receptionist, or to a call group. The
rst step is to make sure that your phones and phone
numbers are set up the way you wish.
ASSIGNING PHONES TO YOUR EXTENSIONS
OceSuite Simplicity™ is so exible that any phone
can be assigned to any extension. To assign or
change phones and extensions, go to the OceSuite
Simplicity™ website, click the Phone System tab and
choose Manage Cordless Phones.
A single phone can be assigned an extension
(dedicated) or multiple phones can be assigned
to the same extension (shared). All phones with
the same extension will ring when the extension is
called. As long as a line is available, even if a shared
extension is in use, other phones with the same
extension can continue to make and receive calls.
CHANGING THE NAME DISPLAYED ON
YOUR PHONE
To change the name displayed on any phone, click on
Manage Cordless Phones from the Phone System tab
and select Settings, then select Personalize Phones.
Enter the name for each phone and press Save. Press
Save again on the Manage Cordless Phones page.
You will be prompted to restart your base station
by unplugging the power cord (be sure to keep the
Ethernet cable connected). Wait about 5-10 seconds
Setting Up Your System and Features through the OceSuite Simplicity™ Website
Setting Up Your System and Features through the OceSuite Simplicity™ Website