Broadxent DI3652 User manual

User’s Guide
Broadxent V.92 PCI DI3652
Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent
Ptd. Ltd. or Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be
used or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other
medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup
purposes. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, for any purpose without the written permission of Broadxent Ptd. Ltd.
Copyright © 2002-2003 Creative Technology Ltd. All rights reserved.
Version 1.0
January 2003
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. All rights reserved. All other products are
trademarks or registered trademarks of their respective owners.

Contents

ii
Contents
Before You Begin
Package Contents ................................................................................................................................. v
Recording Model and Serial Numbers........................................................................................... v
Checking System Requirements....................................................................................................... v
Document Conventions.................................................................................................................... vi
1 Installing Hardware
About Your Modem................................................................................................................................. 1-1
Installation Steps......................................................................................................................................... 1-2
Step 1: Prepare your computer................................................................................................... 1-2
Step 2: Insert the modem card.................................................................................................... 1-3
Step 3: Connect to power supply............................................................................................... 1-3
Step 4: Connect to telephone line and telephone................................................................. 1-4
Step 5: Install drivers and applications....................................................................................... 1-4
Notes on connecting the telephone line and telephone............................................................... 1-5
2 Installing Modem Drivers
Installing the Modem Driver In Windows 98 SE/2000/Me/XP .................................................. 2-1
3 Testing Modem Drivers
In Windows 98 SE/Me.............................................................................................................................. 3-1
In Windows 2000 ...................................................................................................................................... 3-2
In Windows XP.......................................................................................................................................... 3-3

iii
4 Uninstalling Modem Drivers
In Windows 98 SE/Me.............................................................................................................................. 4-1
In Windows 2000/XP............................................................................................................................... 4-2
5 Modem Features
Plug and Play...................................................................................................................................... 5-1
Faxes .................................................................................................................................................... 5-1
Internet Access................................................................................................................................. 5-1
Videoconferencing........................................................................................................................... 5-1
V.92 features ............................................................................................................................................... 5-2
V.44 Data Compression ................................................................................................................ 5-2
Quick Connect................................................................................................................................. 5-2
PCM Upstream................................................................................................................................. 5-2
Modem-On-Hold....................................................................................................................................... 5-3
Using Modem-On-Hold................................................................................................................. 5-4
Receiving a call ........................................................................................................................ 5-4
Making a call............................................................................................................................. 5-5
Appendixes
A Technical Specifications
Plug and Play ........................................................................................................................... A-1
Data Features......................................................................................................................... A-2
Fax Features............................................................................................................................ A-2
Videoconferencing Support ............................................................................................... A-2

iv
B Troubleshooting
Problems Installing Software .................................................................................................................. B-1
Resolving Hardware Conflicts ............................................................................................................... B-2
Resolving Conflicts in Windows 98 SE/Me.............................................................................. B-2
Problems with Your Modem ................................................................................................................. B-3
Problems with Modem-On-Hold ......................................................................................................... B-5
Problems With Installing Creative Drivers........................................................................................ B-6

Before You Begin

Before You Begin v
Before You Begin
This section contains information you should know about before using this manual.
Read the information carefully before proceeding further.
Package
Contents
• Broadxent V.92 PCI DI3652 card
• Telephone cable
• Quick Start Leaflet
• CD-ROM containing drivers, applications, and PDF User’s Guide
Recording Model
and Serial
Numbers
Your modem card has a model number and a serial number. After removing the
modem card from its packaging, write down its model and serial numbers for
future reference. You will need to provide these numbers when contacting our
Technical Support office.
Checking System
Requirements
• An available PCI 2.1 compliant slot
•Intel
®Pentium®II 300 MHz or higher IBM compatible PC
• 64 MB RAM (128 MB recommended)
• 50 MB of free hard disk space
• Microsoft®Windows®98 Second Edition (SE), Windows Millennium Edition
(Me), Windows 2000 or Windows XP
• CD-ROM drive installed

Before You Begin vi
Document
Conventions
The following typographical conventions are used throughout this document.
Note. This highlights additional or important information about a
feature.
Caution! This highlights proper usage of your product. Use this
information to avoid risky situations.
Warning! This warns you of possible hazards to yourself or your
product, that may result in injury or damage.

1Installing Hardware

Installing Hardware 1-1
Installing Hardware
About Your
Modem
Jacks are one-hole connecting interfaces on your modem card. They allow you to
attach other devices to your card. Jacks are found on the rear panel of your
modem card.
The jacks on your modem card can be seen in Figure 1-1.
Place the modem
card in front of you
as you go through
this chapter. This
will help you
identify the various
components found
on your modem
card.
Figure 1-1: The jacks on your modem card.
Telephone Line Jack
The Telephone Line jack allows
you to connect to a telephone
line for data transmission and
document faxing.
Rear Panel
Phone Jack
The Phone jack allows you to
connect a telephone to the
card.

Installing Hardware 1-2
Installation
Steps
Step 1: Prepare
your computer
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your system to ground yourself and to discharge any
static electricity, and then unplug the power cord from the wall outlet.
3. Press the power button on your system to discharge any residual electricity in
the power supply.
4. Remove your computer casing.
5. Remove the metal bracket from an unused PCI slot as shown in Figure 1-2.
You will need a screw to secure your modem card to the computer.
Turn off the main
power supply and
disconnect your
computer’s power
cord. Systems using
an ATX power supply
unit with soft power
off may still be
powering the PCI
slot. This can
damage your
modem card when it
is inserted into the
slot.
Figure 1-2: Removing a metal bracket.
PCI slot
ISA slot
metal bracket

Installing Hardware 1-3
Step 2: Insert the
modem card
1. Align the modem card with the unused PCI slot and press the card gently but
firmly into the slot as shown in Figure 1-3.
2. Secure the modem card with a screw.
Step 3: Connect to
power supply
1. After you have connected your modem, replace the computer casing.
2. Plug the power cord back into the wall outlet, and then turn on the computer.
Do not force the
modem card into the
slot. Make sure that
the gold finger PCI
connector on the
modem card is
aligned with the
middle of the
expansion slot before
you insert the card.
If it does not fit
properly, gently
remove it and try
again.
Figure 1-3: Aligning the modem card against the slot.
1
2
Unused brackets
Fasten the modem card
and bracket with a screw.
PCI slot
ISA slot

Installing Hardware 1-4
Step 4: Connect to
telephone line and
telephone
1. Locate the most convenient telephone wall outlet.
If a telephone is already connected to it, unplug the telephone cable from the
wall outlet.
2. Connect the telephone cable from a telephone to the Phone jack of the
modem.
3. Connect one end of the telephone cable provided to the wall outlet and the
other end to the Telephone Line jack of the modem.
Step 5: Install
drivers and
applications
To install drivers and applications, refer to “Installing Modem Drivers” on page 2-1.
Figure 1-4: Connecting the telephone line and telephone to your modem.
Phone jack
Tele ph one Line jac k
To telephone line wall outlet
Telephone cable
(provided)
Tele p h one
Modem card

Installing Hardware 1-5
Notes on
connecting the
telephone line
and telephone
Before using the modem, you need to connect your telephone line and telephone
to the modem card.
To ensure that your modem works properly, know that:
• Your modem cannot be used on “party lines”, nor can it be used on toll or coin-
operated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.
• This modem is intended for use on an analog telephone line, also called a POTS
(Plain Old Telephone Service) line. This modem cannot be connected directly to
a digital telephone line, such as those commonly found in businesses.
Either obtain an analog line or an analog converter compatible with the
telephone line you are using.

2Installing Modem Drivers

Installing Modem Drivers 2-1
Installing Modem Drivers
Installing the
Modem Driver
In Windows 98
SE/2000/Me/XP
1. After you have installed the modem card, turn on your computer. Windows will
automatically detect the modem.
2. If prompted for the device drivers, click the Cancel button.
3. Insert the Installation CD into your CD-ROM drive. The disc supports Windows
AutoPlay mode and starts running automatically. If not, enable your CD-ROM
drive’s auto-insert notification feature. For more details, see “Problems
Installing Software” on page B-1.
4. Select the applications and drivers to install, and then click the OK button.
For Windows 98 SE users only:
When prompted to locate the SLM.CAT file, click the Browse button and
locate the driver file in E:\Drivers\Win98 (where E: represents your CD-
ROM drive), and then click the OK button.
For Windows XP users only:
When installing drivers from the installaton CD, you may see a message from
Microsoft telling you that the drivers are not certified. If you do, you may
choose to click the Continue Anyway button. Broadxent has tested these
drivers on Windows XP, and they do not impair or destabilize your computer.
For more details, see “Problems With Installing Modem Drivers” on page B-6.
After installing the
modem driver, test the
modem to ensure it
has been installed
properly. For more
details, refer to
Chapter 3, “Testing
Modem Drivers”.

3Testing Modem Drivers

Testing Modem Drivers 3-1
Testing Modem Drivers
In Windows 98
SE/Me
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon. The Modems
Properties dialog box appears.
3. Click the Diagnostics tab (Figure 3-1).
4. Click the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem
(see “Resolving Conflicts in Windows 98 SE/Me”
on page B-2).
Figure 3-1

Testing Modem Drivers 3-2
In Windows
2000
1. Click Start -> Settings -> Control Panel.
2. Double-click the Phone and Modem Options
icon.
3. Click the Modems tab.
4. Click Broadxent V.92 DI3652-1, and then
click the Properties button.
5. Click the Diagnostics tab. The Broadxent
V.92 DI3652-1 Properties dialog box similar
to Figure 3-2 appears.
6. Click the Query Modem button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem
(see “Resolving Conflicts in Windows 2000/XP”
on page B-3).
Figure 3-2