Broadxent V.92 User manual

Getting Started
Broadxent V.92 PCI DI3631
Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology Ltd. The
software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against
the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup purposes.
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without
the written permission of Broadxent Inc.
Copyright © 2001-2002 Broadxent Inc. All rights reserved.
Version 1.2
June 2002
IBM is a registered trademark of International Business Machines Corporation.
Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft Corporation.
All other products are trademarks or registered trademarks of their respective owners.

iii
Contents
Introduction
Before you Begin ..................................................................................... v
Recording Model and Serial Numbers ................................................. v
Checking System Requirements ........................................................ v
Document Conventions.................................................................... vi
1 About Your Modem
Jacks ................................................................................................... 1-1
2 Installing Hardware
Installation Steps .................................................................................. 2-1
Step 1: Prepare your computer ...................................................... 2-1
Step 2: Insert the modem card ...................................................... 2-2
Step 3: Connect to power supply .................................................... 2-2
Step 4: Connect to the telephone line ............................................. 2-3
Notes on Telephone Lines ...................................................................... 2-4
3 Installing and Testing Modem Drivers
Installing the Modem Driver In Windows 98SE/2000/Me/XP ...................... 3-1
Testing the Installation in Windows 95/98/98 SE/Me................................. 3-2
Testing the Installation in Windows 2000 ................................................. 3-3
Testing the Installation in Windows XP..................................................... 3-4
4 Uninstalling Modem Drivers
Uninstalling the Modem in 95/98/98 SE/Me.............................................. 4-2
Uninstalling the Modem in Windows 2000 ................................................ 4-3
Uninstalling the Modem in Windows XP.................................................... 4-4
5 Modem Features
Plug and Play ............................................................................... 5-1
Faxes .......................................................................................... 5-1

iv
Internet Access ............................................................................ 5-1
Answering Machine ....................................................................... 5-1
Video Conferencing ....................................................................... 5-2
QuickConnect ............................................................................... 5-2
PCM Upstream.............................................................................. 5-2
V.44 Data
Compression .............................................................................. 5-2
Modem-on-Hold............................................................................ 5-3
Using Modem-on-Hold .......................................................... 5-3
Appendixes
A General Specifications
Plug and Play ....................................................................... A-1
Data Features ...................................................................... A-2
Fax Features ........................................................................ A-3
Voice Features ..................................................................... A-3
Video Conferencing Support................................................... A-3
B Troubleshooting
Problems Installing Software .................................................................. B-1
Problems with Your Modem .................................................................... B-2
Resolving Hardware Conflicts.................................................................. B-5
Resolving Conflicts in Windows 95/98/98SE/ME................................ B-5
Resolving Conflicts in Windows 2000/XP .......................................... B-6
C Service and Warranty Information
Product Return ..................................................................................... C-1
Tech Support........................................................................................ C-1
Warranty Information............................................................................ C-2

Introduction

v
Introduction
Before you Begin This section contains information you should know about before using this manual.
Read the information carefully before proceeding further.
Recording Model
and Serial Numbers
Your modem card has a model number and a serial number. After removing the
modem card from its packaging, write down its model and serial numbers for future
reference. You will need to quote these numbers when contacting our Technical
Support office.
Checking System
Requirements
The following are the minimum system requirements:
❑Available PCI 2.1 compliant slot
❑133 MHz or faster Intel®Pentium®IBM® compatible PC or AMD®K series, or
higher
❑25 MB of free hard disk space
❑16 MB RAM on motherboard (32 MB recommended)
❑Microsoft® Windows® 95, Windows 98, Windows 98 Second Edition (SE),
Windows 2000, Windows Millennium Edition (Me) or Windows XP
❑CD-ROM drive for modem and communication software installation
❑An audio card for video conferencing

vi
Document
Conventions
This manual uses the following conventions to help you locate and identify the
information that you need.
Text Element Use
This notepad icon indicates information that is of
particular importance and should be considered
before continuing.
This alarm clock icon indicates that failure to adere
to directions may result in loss of data or damage
to your system.
The warning sign indicates that failure to adhere to
directions may result in bodily harm or life-
threatening situations.

11 About Your Modem

About Your Modem 1-1
About Your Modem
This chapter helps you locate and identify the components of your modem.
Jacks Jacks are one-hole connecting interfaces on your modem card. They allow you to
attach other devices to your card. The jacks on your modem card can be seen in
Figure 1-1.
• Place the modem in front
of you as you go through
this chapter. This will help
you identify the various
components on your card.
• If you encounter a
hardware conflict while
connecting a Plug and Play
device, refer to Table A-1
on page A-1 for a list of
available Plug and Play
resources.
Figure 1-1 The jacks on your modem card.
Telephone Line Jack
The Telephone Line jack allows
you to connect to a telephone
line for data transmission and
document faxing.
Rear Panel
Phone Jack
The Phone jack allows you to
connect a telephone to the
card. This jack may differ in
certain countries.

2
Installing Hardware

Installing Hardware 2-1
Installing Hardware
Installation Steps
Step 1: Prepare your
computer
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your computer to ground yourself and to discharge any
static electricity, and then unplug the power cord from the wall outlet.
3. Remove your computer casing.
4. Remove the metal bracket from an unused PCI slot as shown in Figure 2-1. Put
the screw aside for use later.
Turn off the main power
supply and disconnect your
computer’s power cord.
Systems using an ATX power
supply unit with soft power
off may still be powering the
PCI slot. This can damage
your modem card when it is
inserted into the slot.
Figure 2-1 Removing a metal plate
PCI slot
ISA slot

Installing Hardware 2-2
Step 2: Insert the
modem card
1. Align the modem card with the PCI slot and press the card gently but firmly into
the slot as shown in Figure 2-2.
2. Secure the modem card with the screw you had placed aside earlier.
Step 3: Connect to
power supply
1. Replace the computer casing.
2. Plug the power cord back into the wall outlet, and then turn on the computer.
To install drivers, refer to “Installing and Testing Modem Drivers” on page 3-1.
Do not force the modem card
into the slot. Make sure that
the gold finger PCI connector
on the modem card is aligned
with the PCI bus connector
on the motherboard before
you insert the card into the
PCI expansion slot.
If it does not fit properly,
gently remove it and try
again.
Unused brackets
PCI
slot
ISA slot
Figure 2-2 Aligning the card against the slot.
2
1

Installing Hardware 2-3
Step 4: Connect to
the telephone line
1. Locate the most convenient telephone wall outlet.
If a phone is already connected to it, unplug the telephone cable from the wall
outlet.
2. Connect the telephone cable from the telephone to the Phone jack of the modem.
3. Connect one end of the telephone cable (provided) to the wall outlet and the
other end to the Telephone Line jack of the modem.
Figure 2-3 Connecting the telephone line to your modem.
Tele p h one
cable
(provided)
To tel e p hone
line wall outlet
Tele p h one Li n e
jack
Modem card
Phone jack

Installing Hardware 2-4
Notes on
Telephone Lines
To ensure that the modem works properly, know that:
❑Your modem cannot be used on “party lines”, nor can it be used on toll or
coin-operated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.
❑This modem is intended for use on an analog telephone line, also called a
POTS (Plain Old Telephone Service) line. This modem cannot be connected
directly to a digital telephone line, such as those commonly found in
businesses.
Either obtain an analog line or an analog converter compatible with the
telephone line you are using.

3Installing and Testing Modem
Drivers

Installing and Testing Modem Drivers 3-1
Installing and Testing Modem Drivers
Installing the
Modem Driver In
Windows 98SE/
2000/Me/XP
1. After you have installed the modem card, turn on your computer. Windows
automatically detects the modem card and device drivers.
2. If prompted for the device drivers, click the Cancel button.
3. Insert the Installation CD into your CD-ROM drive. The disc supports Windows
AutoPlay mode and starts running automatically. If not, enable your CD-ROM
drive’s auto-insert notification feature. For more details, see “Problems
Installing Software” on page B-1.
4. Select the applications and drivers to install, and then click the OK button.
After installing the modem
driver, test the modem to
ensure it has been installed
properly.

Installing and Testing Modem Drivers 3-2
Te s t i n g t h e
Installation in
Windows 95/98/
98 SE/Me
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon.
3. Click the Diagnostics tab (Figure 3-1).
4. Click the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-5).
Figure 3-1: Modem Properties
dialog box

Installing and Testing Modem Drivers 3-3
Te s t i n g t h e
Installation in
Windows 2000
1. Click Start -> Settings -> Control
Panel.
2. Double-click the Phone and Modem
Options icon.
3. In the Broadxent DSI V.92 PCI DI3631
WIN2K Properties dialog box, click the
Diagnostics tab. A dialog box similar to
Figure 3-2appears.
4. Click the Query Modem button to display
the response status of your modem.
If your modem is not responding, it may
be due to a conflict between the modem
and another peripheral device. To resolve
the conflict, you must change the settings
on your modem (see “Resolving Hardware
Conflicts” on page B-5).
Figure 3-2: Broadxent DSI V.92 PCI
DI3631 Properties dialog
box

Installing and Testing Modem Drivers 3-4
Te s t i n g t h e
Installation in
Windows XP
1. Click Start -> Control Panel.
2. Click the Phone and Modem Options
icon.
3. Click the Modems tab.
4. Click Broadxent DSI V.92 PCI DI3631
and then click the Properties button.
5. When the dialog box similar to
Figure 3-3 appears, click the
Diagnostics tab.
6. Click the Query Modem button to
display the response status of your
modem.
If your modem is not responding, it may
be due to a conflict between the modem
and another peripheral device. To
resolve the conflict, you must change the
settings on your modem (see “Resolving
Hardware Conflicts” on page B-5). Figure 3-3 : Broadxent DSI V.92 PCI
DI3631 Properties dialog
box

4Uninstalling Modem Drivers