Broadxent V.92 User manual

Getting Started
Broadxent V.92 PCI DI3631
Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology Ltd. The
software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against
the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup purposes.
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without
the written permission of Broadxent Inc.
Copyright © 2001-2002 Broadxent Inc. All rights reserved.
Version 1.2
June 2002
IBM is a registered trademark of International Business Machines Corporation.
Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft Corporation.
All other products are trademarks or registered trademarks of their respective owners.

iii
Contents
Introduction
Before you Begin ..................................................................................... v
Recording Model and Serial Numbers ................................................. v
Checking System Requirements ........................................................ v
Document Conventions.................................................................... vi
1 About Your Modem
Jacks ................................................................................................... 1-1
2 Installing Hardware
Installation Steps .................................................................................. 2-1
Step 1: Prepare your computer ...................................................... 2-1
Step 2: Insert the modem card ...................................................... 2-2
Step 3: Connect to power supply .................................................... 2-2
Step 4: Connect to the telephone line ............................................. 2-3
Notes on Telephone Lines ...................................................................... 2-4
3 Installing and Testing Modem Drivers
Installing the Modem Driver In Windows 98SE/2000/Me/XP ...................... 3-1
Testing the Installation in Windows 95/98/98 SE/Me................................. 3-2
Testing the Installation in Windows 2000 ................................................. 3-3
Testing the Installation in Windows XP..................................................... 3-4
4 Uninstalling Modem Drivers
Uninstalling the Modem in 95/98/98 SE/Me.............................................. 4-2
Uninstalling the Modem in Windows 2000 ................................................ 4-3
Uninstalling the Modem in Windows XP.................................................... 4-4
5 Modem Features
Plug and Play ............................................................................... 5-1
Faxes .......................................................................................... 5-1

iv
Internet Access ............................................................................ 5-1
Answering Machine ....................................................................... 5-1
Video Conferencing ....................................................................... 5-2
QuickConnect ............................................................................... 5-2
PCM Upstream.............................................................................. 5-2
V.44 Data
Compression .............................................................................. 5-2
Modem-on-Hold............................................................................ 5-3
Using Modem-on-Hold .......................................................... 5-3
Appendixes
A General Specifications
Plug and Play ....................................................................... A-1
Data Features ...................................................................... A-2
Fax Features ........................................................................ A-3
Voice Features ..................................................................... A-3
Video Conferencing Support................................................... A-3
B Troubleshooting
Problems Installing Software .................................................................. B-1
Problems with Your Modem .................................................................... B-2
Resolving Hardware Conflicts.................................................................. B-5
Resolving Conflicts in Windows 95/98/98SE/ME................................ B-5
Resolving Conflicts in Windows 2000/XP .......................................... B-6
C Service and Warranty Information
Product Return ..................................................................................... C-1
Tech Support........................................................................................ C-1
Warranty Information............................................................................ C-2

Introduction

v
Introduction
Before you Begin This section contains information you should know about before using this manual.
Read the information carefully before proceeding further.
Recording Model
and Serial Numbers
Your modem card has a model number and a serial number. After removing the
modem card from its packaging, write down its model and serial numbers for future
reference. You will need to quote these numbers when contacting our Technical
Support office.
Checking System
Requirements
The following are the minimum system requirements:
❑Available PCI 2.1 compliant slot
❑133 MHz or faster Intel®Pentium®IBM® compatible PC or AMD®K series, or
higher
❑25 MB of free hard disk space
❑16 MB RAM on motherboard (32 MB recommended)
❑Microsoft® Windows® 95, Windows 98, Windows 98 Second Edition (SE),
Windows 2000, Windows Millennium Edition (Me) or Windows XP
❑CD-ROM drive for modem and communication software installation
❑An audio card for video conferencing

vi
Document
Conventions
This manual uses the following conventions to help you locate and identify the
information that you need.
Text Element Use
This notepad icon indicates information that is of
particular importance and should be considered
before continuing.
This alarm clock icon indicates that failure to adere
to directions may result in loss of data or damage
to your system.
The warning sign indicates that failure to adhere to
directions may result in bodily harm or life-
threatening situations.

11 About Your Modem

About Your Modem 1-1
About Your Modem
This chapter helps you locate and identify the components of your modem.
Jacks Jacks are one-hole connecting interfaces on your modem card. They allow you to
attach other devices to your card. The jacks on your modem card can be seen in
Figure 1-1.
• Place the modem in front
of you as you go through
this chapter. This will help
you identify the various
components on your card.
• If you encounter a
hardware conflict while
connecting a Plug and Play
device, refer to Table A-1
on page A-1 for a list of
available Plug and Play
resources.
Figure 1-1 The jacks on your modem card.
Telephone Line Jack
The Telephone Line jack allows
you to connect to a telephone
line for data transmission and
document faxing.
Rear Panel
Phone Jack
The Phone jack allows you to
connect a telephone to the
card. This jack may differ in
certain countries.

2
Installing Hardware