10DRNX SLM BY BROOD
TROUBLESHOOTING
QUICK SOLUTIONS
There is too much nitro The calibration knob is not
set correctly.
Follow steps in to decrease the level of infusion outlined in section “Nitrogen
Calibration”
Pouring Issue
Any issue related to a bad pour is due
to a restriction in the tubes. This can
be isolated to either the beverage
tube going into the machine, or
inside the machine itself.
1. Can the pump be heard
running, but nothing, or very
little comes out of the spout?
If YES, there is a restriction in the beverage line going into the machine.
A) If using a keg, ensure it’s not pressurized.
B) Check for kinks in the beverage tube where it connects beneath the
machine. Ideally, have the beverage tube come from behind the machine
around the back leg.
C) Inspect the pre-filter for blockage by unscrewing it and cleaning the
stainless-steel mesh inside. Alternatively, bypass the pre-filter by
disconnecting the tube from the pre-filter and placing it in a container of
water. If the machine pours normally, the pre-filter is likely the issue.
D) Ensure the pre-filter isn’t reversed; it is directional, with a small arrow
indicating the flow.
E) Check that the white elbow connecting to the machine is fully inserted and
clipped in place.
F) Check that the white elbow connecting to the container is fully inserted and
clipped in place.
2. Does the pump shut o the
moment the pour button
is pressed?
If YES, there’s a blockage after the pump. To troubleshoot:
A) Turn o the machine for 4 hours to defrost any ice in the line (if present).
B) Unscrew the spout tip to check for blockage. Try pouring with the spout o.
C) Pour a cleaning solution through the machine and let it soak overnight to
lubricate and dislodge any buildup in the Module.
D) If the issue persists, reverse flush the Nitro Infusion Module. Please follow
this link for instructions on how to reverse flush the Nitrogen Infusion Module.
3. Is the flow on the NITRO
setting normal, but
lacking foam?
If YES, the Nitrogen Infusion Module requires cleaning. To troubleshoot:
A) Pour a cleaning solution through the machine and let it soak overnight to
lubricate and dislodge any buildup in the Module.
B) Unscrew the spout tip to check for blockage. Try pouring with the spout o.
4. Is the beverage spraying out of
the spout?
If the beverage sprays from the spout, it indicates a bloackage. To address this,
unscrew the cap and rinse it thoroughly.
5. Does liquid continuously drip out of
the spout?
If the liquid is dripping from the spout, it indicates that either the
Bag-in-Box (BiB) or container is empty, or the BiB/Container is positioned
above the machine.
Too many large bubbles Beverage tube is not pushed
in firmly.
Release the elbow fitting by pushing the spring underneath DRNX and
reconnect. If using a keg or a Bag-in-Box make sure that the coupler is
secured firmly.
Product is not cold enough. The temperature setting is
too high.
Check to see if the main switch underneath the machine is on. Follow the
instructions in the manual to change the temperature setting.
The cold brew in the container is too hot. The variance between the cold brew in your container and at the tap is 20°C.
This means if your cold brew is 22°C (room temperature), then the nitro cold
brew at the tap will be 2°C.
Pause for a moment betweenpours. If pouring more than 1.5 litres (48oz.) continuously and without stopping, then
it might be necessary to pause for a few minutes for the exhaust fan to turn o
until pouring a subsequent drink.
