Brother MFC-820CW User manual

USER’S GUIDE
MFC-820CW

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Model Number: MFC-820CW
Serial Number: 1
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© 1996-2006 Brother Industries, Ltd.

i
Approval Information and Compilation and
Publication Notice
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.
APPROVAL INFORMATION
Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in another country.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

ii
EC Declaration of Conformity under the R & TTE
Directive

iii
Table of Contents
Section I General
1 General Information
Using this guide .....................................................................................................2
Finding information .......................................................................................... 2
Symbols used in this guide..............................................................................2
How to access the complete User’s Guide ............................................................3
To view Documentation (For Windows®) ........................................................3
To view Documentation (For Macintosh®).......................................................4
Control panel overview ..........................................................................................6
LCD display indications ..................................................................................8
Basic Operations .............................................................................................8
About fax machines ...............................................................................................9
Custom features ..............................................................................................9
Fax tones and handshake ...............................................................................9
ECM (Error Correction Mode)........................................................................10
2 Loading documents and paper
Loading documents .............................................................................................11
Using the ADF ...............................................................................................11
Using the scanner glass ................................................................................11
Scanning area ...............................................................................................12
About paper .........................................................................................................13
Recommended paper ....................................................................................13
Handling and using special paper .................................................................13
Loading paper, envelopes and post cards.....................................................17
3 General setup
Power Save mode ...............................................................................................20
How to put the machine into Power Save mode............................................20
How to take the machine out of Power Save mode.......................................20
Receiving faxes in Power Save mode .................................................................21
Mode Timer..........................................................................................................22
Setting the Mode Timer ................................................................................22
Paper settings......................................................................................................22
Setting the Paper Type..................................................................................22
Setting the Paper Size...................................................................................23
Volume Settings...................................................................................................23
Setting the Ring Volume................................................................................23
Setting the Beeper Volume............................................................................24
Setting the Speaker Volume..........................................................................24
Automatic Daylight Savings Time........................................................................24
LCD display .........................................................................................................25
Setting the LCD Contrast...............................................................................25
Setting the backlight brightness.....................................................................25

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Setting the Dim Timer for the backlight ........................................................25
Setting the Off Timer .....................................................................................26
4 Security features
Memory Security..................................................................................................27
Setting up the password ................................................................................27
Changing the Memory Security password.....................................................28
Turning Memory Security on .........................................................................28
Turning Memory Security off .........................................................................28
Section II Fax
5 Sending a fax
Entering Fax mode ..............................................................................................30
Faxing from the ADF ....................................................................................30
Faxing from the scanner glass ......................................................................31
Faxing Letter size documents from the scanner glass ..................................31
Cancelling a fax in progress ..........................................................................31
Colour fax transmission .................................................................................31
Broadcasting (Monochrome only)........................................................................32
To stop a Broadcast in progress....................................................................32
Additional sending operations..............................................................................33
Sending faxes using multiple settings ...........................................................33
Contrast .........................................................................................................33
Fax Resolution...............................................................................................33
Dual access (Monochrome only) ...................................................................34
Real Time Transmission................................................................................34
Overseas Mode .............................................................................................35
Delayed Fax (Monochrome only) ..................................................................35
Delayed Batch Transmission (Monochrome only).........................................35
Setting your changes as a new default..........................................................35
Restoring all settings to the factory settings ..................................................36
Checking job status or cancelling a scheduled job........................................36
Sending a fax manually .................................................................................36
Out of Memory message ...............................................................................36
6 Receiving a Fax
Basic Receiving Operations.................................................................................37
Choosing the Receive Mode .........................................................................37
Setting the Ring Delay...................................................................................38
Setting the F/T Ring Time (Fax/Tel mode only).............................................38
Fax Detect .....................................................................................................39
Printing a reduced incoming fax (Auto Reduction) ........................................39
Printing a fax from the memory .....................................................................40
Reception into memory (Monochrome only)..................................................40

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7 Phone Services and External devices
Voice operations .................................................................................................41
Tone or pulse.................................................................................................41
Operation from extension telephones............................................................41
Fax/Tel mode ................................................................................................41
Fax/Tel mode in Power Save condition .........................................................41
Telephone services..............................................................................................42
Setting the Phone Line Type ........................................................................42
BT Call Sign (For U.K. Only) .........................................................................42
Connecting an external device to your machine..................................................43
Connecting an external or extension telephone ............................................43
Connecting an external telephone answering device (TAD) ........................43
Using extension telephones (For U.K. only) ..................................................45
Multi-line connections (PBX) .........................................................................45
Custom features on your phone line..............................................................46
Using a cordless phone ................................................................................. 46
Changing the remote codes ..........................................................................46
8 Quick-Dial Numbers and Dialling Options
Dialling Options....................................................................................................47
Manual dialling...............................................................................................47
Speed-Dialling ...............................................................................................47
Search by Alphabetical Order........................................................................47
Search by Numerical Order ...........................................................................48
Fax Redial .....................................................................................................48
Outgoing Call.................................................................................................48
Pause ............................................................................................................48
Storing numbers for easy dialling ........................................................................49
Storing Speed-Dial numbers .........................................................................49
Storing Speed-Dial numbers from Outgoing Calls.........................................49
Changing Speed-Dial names numbers..........................................................50
Setting up Groups for Broadcasting ..............................................................50
Access codes and credit card numbers.........................................................52
9 Advanced Fax Operation (Monochrome only)
Fax Operations ....................................................................................................53
Fax Forwarding..............................................................................................53
Fax Storage...................................................................................................53
Fax Preview...................................................................................................54
PC Fax Receive.............................................................................................55
Turning off Advanced Fax Operation.............................................................56
Changing Advanced Fax Operation ..............................................................57
Remote Retrieval.................................................................................................57
Setting a Remote Access Code.....................................................................57
Using your Remote Access Code..................................................................58
Remote Fax commands ................................................................................59
Retrieving fax messages ...............................................................................60
Changing your Fax Forwarding number ........................................................60

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10 Printing Reports
Fax reports...........................................................................................................61
Transmission Verification Report...................................................................61
Fax Journal (activity report) ...........................................................................61
Reports ..........................................................................................................62
11 Polling
Polling receive .....................................................................................................63
Secure polling................................................................................................63
Delayed polling ..............................................................................................63
Sequential polling ..........................................................................................63
Polled transmit (Monochrome only).....................................................................64
Setup for polled transmit................................................................................64
Setup for polled transmit with secure code....................................................64
Section III Copy
12 Making copies
How to copy .........................................................................................................66
Entering Copy mode......................................................................................66
Making a single copy .....................................................................................66
Making multiple copies ..................................................................................66
Stop copying..................................................................................................66
Changing copy settings .......................................................................................67
Increasing copy speed or quality ...................................................................67
Enlarging or reducing the image copied ........................................................67
Setting Paper Type........................................................................................68
Setting Paper Size.........................................................................................68
Adjusting Brightness......................................................................................68
Adjusting Contrast .........................................................................................69
Adjusting Colour Saturation...........................................................................69
Sorting copies using the ADF ........................................................................69
Making N in 1 copies or a poster (page layout) ............................................70
Setting your changes as a new default..........................................................71
Restoring all settings to the factory settings ..................................................71
‘Out of Memory’ message....................................................................................71
Legal limitations ...................................................................................................72
Section IV PhotoCapture Center™
13 Walk-Up PhotoCapture Center™
Introduction..........................................................................................................74
PhotoCapture Center™ needs ......................................................................74
Getting started .....................................................................................................75
Entering PhotoCapture mode ........................................................................76

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Print Images.........................................................................................................76
View Photo(s) ................................................................................................76
Print Index (Thumbnails) ...............................................................................77
Print All Photos .............................................................................................. 77
Print Photos ................................................................................................... 78
DPOF printing................................................................................................78
Changing print settings........................................................................................79
Increasing Print Speed or Quality..................................................................80
Setting Paper Type and Size.........................................................................80
Adjusting Brightness......................................................................................80
Adjusting Contrast .........................................................................................80
Colour Enhancement.....................................................................................80
Cropping ........................................................................................................81
Borderless .....................................................................................................81
Setting your changes as a new default..........................................................82
Restoring all settings to the factory settings ..................................................82
Scan to Card .......................................................................................................82
Entering Scan mode ......................................................................................82
How to scan to card.......................................................................................83
Understanding the Error Messages.....................................................................84
Using PhotoCapture Center™ from your computer.............................................84
Section V Software
14 Software and Network features
Section VI Appendices
A Safety and Legal
Safety precautions...............................................................................................88
To use the machine safely.............................................................................88
Choosing a location .............................................................................................91
Important information...........................................................................................92
Important safety instructions..........................................................................92
For your safety...............................................................................................93
LAN connection .............................................................................................93
International ENERGY STAR®Compliance Statement ................................93
EU Directive 2002/96/EC and EN50419........................................................93
Trademarks ...................................................................................................94
B Troubleshooting and Routine Maintenance
Troubleshooting ..................................................................................................95
Error messages .............................................................................................95
Transferring your faxes or Fax Journal report ...............................................98
Document jam ..............................................................................................99
Printer jam or paper jam ..............................................................................100

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If you are having difficulty with your machine ..............................................102
Dial Tone detection......................................................................................107
Phone line interference................................................................................107
Improving print quality........................................................................................108
Cleaning the print head ...............................................................................108
Checking the print quality ............................................................................108
Checking the printing alignment ..................................................................109
Checking the ink volume....................................................................................110
Packing and shipping the machine ....................................................................110
Routine maintenance.........................................................................................112
Cleaning the outside of the machine ...........................................................112
Cleaning the scanner...................................................................................112
Cleaning the printer platen ..........................................................................113
Cleaning the Paper Pick-up Roller ..............................................................113
Replacing the ink cartridges ........................................................................113
C Menu and Features
On-screen programming....................................................................................116
Memory storage...........................................................................................116
Menu keys .........................................................................................................116
Menu table...................................................................................................117
Entering Text ...............................................................................................129
D Specifications
Product description ............................................................................................130
General........................................................................................................130
Print media ..................................................................................................132
Copy ............................................................................................................133
PhotoCapture Center™ ...............................................................................134
Fax...............................................................................................................135
Scanner .......................................................................................................136
Printer ..........................................................................................................137
Interfaces.....................................................................................................137
Computer requirements...............................................................................138
Consumable items.......................................................................................139
Network (LAN) ...................................................................................................140
E Glossary
F Index