Frequently Asked Questions
Q: Do I need to use distilled water?
A: Yes, we recommend using distilled water to prevent mineral buildup. This
will keep your diffuser working in peak condition.
Q: How do I know how much essential oils to use?
A: We recommend using 4-5 drops of essential oil to effectively fragrance
your home. You can adjust the amount of oil to your liking.
Q: Does the diffuser need cleaned?
A: We recommend wiping out the reservoir after use to remove any remaining
oils. This will keep your diffuser running properly. If you notice oil buildup, use
the included cleaning brush with rubbing alcohol to remove the oily film.
Q: Why did my diffuser power off?
A: The diffuser has an auto shut-off feature when the water level is low and also
if it becomes too water logged from high humidity condensation.
If you notice the diffuser isn’t misting continuously, you have turned the cycle
to intermittent. Press the mist button on the remote to return to a
continuous mist cycle.
Q: Why is there water leaking from the diffuser?
A: Water will only leak from the diffuser if the lid isn’t properly secured or the
diffuser was tipped when placing it back into the casing. Avoid tipping the
reservoir so water does not flow into the air outlet.
Q: The power won’t turn on?
A: Ensure the power cord is properly connected and plugged into an outlet. If
using the remote, ensure the power sensor on the reservoir is facing outward
to receive the signal. If the unit still doesn't power on, open the remote to
replace the battery or use the manual button on the bottom of the unit.
For further questions, contact us at Support@BrownCastle.us
