BT Defender 100 User manual

BT Defender 100 – Edition 2 – 03.02.04 – 5655
User Guide
BT DEFENDER 100
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BT Defender 100 – Edition 2 – 03.02.04 – 5655
Wel ome…
to your BT Defender 100
Prevents hearing damage by redu ing sudden loud
noises re eived down the phone line.
Prote ts against the Startle effe t whi h an result
in ne k and ba k injuries.
Long term prote tion – measures noise exposure
and alerts you when it’s time to take a rest from
using the headset or inform your supervisor.
Volume ontrol.
Calls an be monitored by a supervisor.
PC software enables data olle tion for logging events.
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Got everything?
BT Defender 100
Mains power adaptor
Telephone line ord
PC onne tion able
This User Guide provides you with all the
information you need to get the most from
your BT Defender 100.
You must first set up your ma hine before you
an use it. This doesn’t take long and is easy
to do. Just follow the simple instru tions on
the next few pages.
Need help after reading this guide?
If you have any problems setting up or using your
BT Defender 100, onta t the Helpline on 0870 240 5216.
Alternatively, you may find the answer in ‘Help’ at the ba k
of this guide.
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In this guide
4
Getting started
Setting up . . . . . . . . . . . . . . . . . . . . . . . 5
Using your BT Defender 100
Controls . . . . . . . . . . . . . . . . . . . . . . . . 8
Indi ator light . . . . . . . . . . . . . . . . . . . . 9
Volume . . . . . . . . . . . . . . . . . . . . . . . . . 10
Se re y . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sudden loud noises . . . . . . . . . . . . . . . . 10
Using with a PC
Adjusting settings and
olle ting information . . . . . . . . . . . . . . 11
Conne ting up. . . . . . . . . . . . . . . . . . . . 11
Installing the software . . . . . . . . . . . . . . 12
elp
Repla ing ba k-up battery . . . . . . . . . . . 13
Helpline . . . . . . . . . . . . . . . . . . . . . . . . 14
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental . . . . . . . . . . . . . . . . . . . . 17
Guarantee. . . . . . . . . . . . . . . . . . . . . . . 18
Returning your BT Defender 100 . . . . . . 20
For your re ords. . . . . . . . . . . . . . . . . . . 20
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Setting up
1. Plug the power able into your BT Defender 100 and the
other end into the mains.
2. While holding down the and buttons, swit h on your
BT Defender 100. The light will initially be red. When the light
turns green, release the and buttons.
3. Remove the battery ompartment over and install a
9v alkaline ba k-up battery (optional).
4. Plug in the operator’s headset.
Slot the able along the
able hannel.
BT Defender 100 – Edition 2 – 03.02.04 – 5655
IMPORTANT
The BT Defender 100 must be
plugged into the mains power at
all times.
Getting started
Back-up battery
A new PP3 9v alkaline ba k-up
battery provides power for up to
2 days if the mains power fails.
This will start your noise dose
monitoring without the need to
onne t to a omputer.
Which socket?
Power so ket
Operator’s headset so ket
Supervisor’s so ket
Telephone line so ket
5
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5. Plug in the supervisor’s headset (optional).
This allows a supervisor to ‘listen in’ to alls only. There is
no mi rophone onne tion so they annot speak to allers.
Slot the able along the able hannel.
6. Plug in the telephone line ord.
Getting started
BT Defender 100 – Edition 2 – 03.02.04 – 5655
6
Headsets are not supplied.
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7Getting started
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Conne t the other end either to the headset port on the
workstation or telephone to whi h the headset was originally
onne ted.
7. Pla e the BT Defender 100 on your work surfa e so that you
an omfortably rea h the buttons.
Your BT Defender 100 is now ready for use.
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Controls
Data Port
Se re y
Indi ator light
Supervisor’s so ket
Telephone line so ket
Volume up
Volume down
Operator’s headset so ket
Power so ket
Battery ompartment
Using your BT Defender 100
Sere y
Volume
BT Defender 100
8
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9Using your BT Defender 100
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Indi ator light
hen first switched on:
Solid Red = The noise dose monitoring is not a tive.
To a tivate noise dose monitoring please refer to point 2 in
Setting up, page 5.
Flashing Red = fault, do not use. Call the Helpline.
During normal use
Flashing Green = se re y on
Turning Green to Red = noise monitor. When the light is solid
red, it is re ommended that the agent has an appropriate
break from taking alls.
This will start your noise dose
monitoring without the need to
onne t to a omputer or
alternatively visit the website
www.bt.com/defender for
instru tions on how to download the
software and set the date and time.
If there is a power failure, the
BT Defender 100 will display a solid
RED. This is to inform the user that
noise dose monitoring needs to be
rea tivated.
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Using your BT Defender 100
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10
The ‘Startle’ effe t is when a loud
noise startles you, ausing a sudden
ontra tion of the ne k and shoulder
mus les. This an lead to ne k and
ba k injuries.
Volume
1. Press to in rease and to lower the earpie e
sound level.
Secrecy
1. Press on e to swit h off the mi rophone.
The indi ator light flashes green and you an talk to someone
else without your aller hearing you.
2. Press again to resume your all. The indi ator light
returns to its noise monitor setting.
Sudden loud noises
If your aller makes a sudden loud noise – shouting, blowing
a whistle, loud hailer et – all of whi h have happened – your
BT Defender 100 instantly redu es the sound level to a safe
level. This helps prote t your ears and prevent injuries aused
by the ‘Startle’ effe t.
Secrecy
Secrecy
IMPORTANT
When the Se re y fun tion is
swit hed On with some all entre
systems, you an unplug your
headset while remaining on a all,
the aller will be kept on hold.
This ould enable your system to
hold a all while you dis onne t for
a minute to attend to other business.
Ea h time you dis onne t your
headset, the volume returns to the
original setting. This ensures
different users will always find the
same volume setting when they
onne t their headset.
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Adjust settings and collect information.
The BT Defender 100 an be onne ted to a PC so you an
adjust settings from your PC s reen and olle t essential
management information.
The easy-to-use software looks just like any standard
Windows s reen.
Use the software to adjust the settings and re eive useful
management information su h as the noise and sound
pressure levels your operators are experien ing
Connecting up
1. Plug the PC able into the PC so ket on the BT Defender 100
and the other end into a PC serial port.
Using with a PC 11
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Using with a PC
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12
Installing the software
The software an be downloaded from www.bt.com/defender
The software is only used to log events with date and time.
The BT Defender 100 will prote t agents irrespe tive to
whether the software has been loaded or not.
Follow the instru tions on the web site to download the
software.
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BT Defender 100 – Edition 2 – 03.02.04 – 5655
BT a epts no responsibility for
damage aused to BT Defender 100
by using any other type of batteries.
Replacing the back-up battery
If you have a power ut a new, fully harged PP3 9v alkaline
battery should provide power for up to 2 days.
The battery should be repla ed every year even if there have
been no power failures. We re ommend you always repla e
the battery immediately after a power failure.
Remove the battery ompartment over and remove the
existing battery. Insert new battery and repla e the
ompartment over.
Help 13
Battery
compartment
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Help
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14
Your BT Defender 100 doesn’t work – no indicator
lights, no dial tone
Che k that it is plugged into the mains power and that the
power is swit hed on.
If there is a power failure, he k that you have a fully harged
battery installed, see page 13.
You can hear your caller but they can’t hear you
Have you onne ted your headset to the supervisor’s so ket
on the underside of the BT Defender 100? The supervisor an
listen in but not talk to your aller, see page 6.
The red indicator is flashing quickly
There is problem with your BT Defender 100.
Please all the Helpline.
elpline
0870 240 5216
Call the dedi ated BT Defender
100 Helpline
The BT Defender 100 Helpline is open
9am to 5.30pm Monday to Friday
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15Help
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elpline
0870 240 5216
Call the dedi ated BT Defender
100 Helpline
The BT Defender 100 Helpline is open
9am to 5.30pm Monday to Friday
You cannot open the BT Defender 100 software
Call the Helpline.
Any other problems
Call the Helpline.
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BT Defender 100 – Edition 2 – 03.02.04 – 5655
IMPORTANT
This produ t is intended for
onne tion to analogue publi
swit hed telephone networks and
private swit hboards in the United
Kingdom
Safety information
Only use the power supply in luded with the produ t. Using
an unauthorised power supply will invalidate your guarantee
and may damage the produ t. The item number for the
power supply used with the base is 023724.
Use only PP3 9v alkaline batteries for ba k-up power.
Do not open the produ t (ex ept to repla e the battery).
This ould expose you to high voltages or other risks.
Conta t the Helpline for all repairs.
Never dispose of batteries in a fire. There is a serious risk of
explosion and/or the release of highly toxi hemi als.
Cleaning
Simply wipe lean with a damp (not wet) loth, or an
anti-stati wipe. Never use household polish as this will
damage the produ t. Never use a dry loth as this may ause
a stati sho k.
General information16
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17General information
BT Defender 100 – Edition 2 – 03.02.04 – 5655
Environmental
Do not expose to dire t sunlight.
Do not stand your produ t on arpets or other surfa es whi h
generate fibres, or pla e it in lo ations preventing the free
flow of air over its surfa e.
Do not submerge any part of your produ t in water and do
not use it in damp or humid onditions, su h as bathrooms.
Do not expose your produ t to fire, explosive or other
hazardous onditions.
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General information
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18
Guarantee
Your BT Defender 100 is guaranteed for a period of 12 months
from the date of pur hase.
Subje t to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s dis retion
the option to repla e the BT Defender 100 or any omponent
thereof, (other than batteries), whi h is identified as faulty
or below standard, or as a result of inferior workmanship of
materials. Produ ts over 28 days old from the date of
pur hase may be repla ed with a refurbished or repaired
produ t.
The conditions of this guarantee are:
The guarantee shall only apply to defe ts that o ur within
the 12 month guarantee period.
Proof of pur hase is required.
The equipment is returned to BT or its agent as instru ted.
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19General information
BT Defender 100 – Edition 2 – 03.02.04 – 5655
This guarantee does not over any faults or defe ts aused
by a idents, misuse, fair wear and tear, negle t, tampering
with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affe t your statutory rights.
ithin the 12 month guarantee period:
If you experien e diffi ulty using the produ t, prior to
returning it, please read the Help se tion beginning on
page 13, or onta t the BT Defender 100 Helpline on
0870 240 5216, 9am to 5.30pm Monday to Friday.
In the unlikely event of a defe t o urring, please follow the
Helpline’s instru tions for repla ement or repair.
Outside of the 12 month guarantee period:
If your produ t needs repair after the guarantee period has
ended, the repair must meet the approval requirements for
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General information
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20
onne tion to the telephone network. We re ommend that
you onta t BT’s approved repair agent, Te Logi on 01672
564444 or a lo al qualified repairer.
Returning your BT Defender 100
If the Helpline is unable to remedy your problem they will ask
you to return the produ t. Where possible, pa k the produ t
in its original pa kaging. Please remember to in lude all
parts, in luding the line ords, power supply units and the
original batteries. (Please note that we annot take
responsibility for goods damaged in transit.) Please obtain
and keep proof of posting from the Post Offi e.
For your records
Date of pur hase:
Pla e of pur hase:
Serial number:
For guarantee purposes proof
of pur hase is required so please
keep your re eipt.
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