BT Defender 100 User manual

BT Defender 100 – Edition 2 – 03.02.04 – 5655
User Guide
BT DEFENDER 100
5655 BT Defender UG [2] 4/2/04 10:55 am Page 1

BT Defender 100 – Edition 2 – 03.02.04 – 5655
Wel ome…
to your BT Defender 100
Prevents hearing damage by redu ing sudden loud
noises re eived down the phone line.
Prote ts against the Startle effe t whi h an result
in ne k and ba k injuries.
Long term prote tion – measures noise exposure
and alerts you when it’s time to take a rest from
using the headset or inform your supervisor.
Volume ontrol.
Calls an be monitored by a supervisor.
PC software enables data olle tion for logging events.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 2

BT Defender 100 – Edition 2 – 03.02.04 – 5655
Got everything?
BT Defender 100
Mains power adaptor
Telephone line ord
PC onne tion able
This User Guide provides you with all the
information you need to get the most from
your BT Defender 100.
You must first set up your ma hine before you
an use it. This doesn’t take long and is easy
to do. Just follow the simple instru tions on
the next few pages.
Need help after reading this guide?
If you have any problems setting up or using your
BT Defender 100, onta t the Helpline on 0870 240 5216.
Alternatively, you may find the answer in ‘Help’ at the ba k
of this guide.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 3

BT Defender 100 – Edition 2 – 03.02.04 – 5655
In this guide
4
Getting started
Setting up . . . . . . . . . . . . . . . . . . . . . . . 5
Using your BT Defender 100
Controls . . . . . . . . . . . . . . . . . . . . . . . . 8
Indi ator light . . . . . . . . . . . . . . . . . . . . 9
Volume . . . . . . . . . . . . . . . . . . . . . . . . . 10
Se re y . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sudden loud noises . . . . . . . . . . . . . . . . 10
Using with a PC
Adjusting settings and
olle ting information . . . . . . . . . . . . . . 11
Conne ting up. . . . . . . . . . . . . . . . . . . . 11
Installing the software . . . . . . . . . . . . . . 12
elp
Repla ing ba k-up battery . . . . . . . . . . . 13
Helpline . . . . . . . . . . . . . . . . . . . . . . . . 14
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental . . . . . . . . . . . . . . . . . . . . 17
Guarantee. . . . . . . . . . . . . . . . . . . . . . . 18
Returning your BT Defender 100 . . . . . . 20
For your re ords. . . . . . . . . . . . . . . . . . . 20
5655 BT Defender UG [2] 4/2/04 10:55 am Page 4

Setting up
1. Plug the power able into your BT Defender 100 and the
other end into the mains.
2. While holding down the and buttons, swit h on your
BT Defender 100. The light will initially be red. When the light
turns green, release the and buttons.
3. Remove the battery ompartment over and install a
9v alkaline ba k-up battery (optional).
4. Plug in the operator’s headset.
Slot the able along the
able hannel.
BT Defender 100 – Edition 2 – 03.02.04 – 5655
IMPORTANT
The BT Defender 100 must be
plugged into the mains power at
all times.
Getting started
Back-up battery
A new PP3 9v alkaline ba k-up
battery provides power for up to
2 days if the mains power fails.
This will start your noise dose
monitoring without the need to
onne t to a omputer.
Which socket?
Power so ket
Operator’s headset so ket
Supervisor’s so ket
Telephone line so ket
5
5655 BT Defender UG [2] 4/2/04 10:55 am Page 5

5. Plug in the supervisor’s headset (optional).
This allows a supervisor to ‘listen in’ to alls only. There is
no mi rophone onne tion so they annot speak to allers.
Slot the able along the able hannel.
6. Plug in the telephone line ord.
Getting started
BT Defender 100 – Edition 2 – 03.02.04 – 5655
6
Headsets are not supplied.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 6

7Getting started
BT Defender 100 – Edition 2 – 03.02.04 – 5655
Conne t the other end either to the headset port on the
workstation or telephone to whi h the headset was originally
onne ted.
7. Pla e the BT Defender 100 on your work surfa e so that you
an omfortably rea h the buttons.
Your BT Defender 100 is now ready for use.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 7

BT Defender 100 – Edition 2 – 03.02.04 – 5655
Controls
Data Port
Se re y
Indi ator light
Supervisor’s so ket
Telephone line so ket
Volume up
Volume down
Operator’s headset so ket
Power so ket
Battery ompartment
Using your BT Defender 100
Sere y
Volume
BT Defender 100
8
5655 BT Defender UG [2] 4/2/04 10:55 am Page 8

9Using your BT Defender 100
BT Defender 100 – Edition 2 – 03.02.04 – 5655
Indi ator light
hen first switched on:
Solid Red = The noise dose monitoring is not a tive.
To a tivate noise dose monitoring please refer to point 2 in
Setting up, page 5.
Flashing Red = fault, do not use. Call the Helpline.
During normal use
Flashing Green = se re y on
Turning Green to Red = noise monitor. When the light is solid
red, it is re ommended that the agent has an appropriate
break from taking alls.
This will start your noise dose
monitoring without the need to
onne t to a omputer or
alternatively visit the website
www.bt.com/defender for
instru tions on how to download the
software and set the date and time.
If there is a power failure, the
BT Defender 100 will display a solid
RED. This is to inform the user that
noise dose monitoring needs to be
rea tivated.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 9

Using your BT Defender 100
BT Defender 100 – Edition 2 – 03.02.04 – 5655
10
The ‘Startle’ effe t is when a loud
noise startles you, ausing a sudden
ontra tion of the ne k and shoulder
mus les. This an lead to ne k and
ba k injuries.
Volume
1. Press to in rease and to lower the earpie e
sound level.
Secrecy
1. Press on e to swit h off the mi rophone.
The indi ator light flashes green and you an talk to someone
else without your aller hearing you.
2. Press again to resume your all. The indi ator light
returns to its noise monitor setting.
Sudden loud noises
If your aller makes a sudden loud noise – shouting, blowing
a whistle, loud hailer et – all of whi h have happened – your
BT Defender 100 instantly redu es the sound level to a safe
level. This helps prote t your ears and prevent injuries aused
by the ‘Startle’ effe t.
Secrecy
Secrecy
IMPORTANT
When the Se re y fun tion is
swit hed On with some all entre
systems, you an unplug your
headset while remaining on a all,
the aller will be kept on hold.
This ould enable your system to
hold a all while you dis onne t for
a minute to attend to other business.
Ea h time you dis onne t your
headset, the volume returns to the
original setting. This ensures
different users will always find the
same volume setting when they
onne t their headset.
5655 BT Defender UG [2] 4/2/04 10:55 am Page 10