BT Digital Voice Adapter User manual

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Digital Voice
Adapter
User guide

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On your hub
Press the button (it’s half way up, on the
left-hand side).
On your Adapter
Within 1 minute of pressing the Hub press
and hold the button for 6 seconds (it’s on
the right-hand side).
The light on the front of the Adapter will flash
quickly during registration. Once registration
is complete, the light will show solid green.
Let’s set up your Digital Voice Adapter
1Link the Digital Voice Adapter with your hub
For ease of linking, plug your Digital Voice Adapter into a power socket close to where your
BT Hub is. (So you can reach both buttons easily). Once its linked, you can then move it to
wherever you want your home phone to be.
If you changed your base PIN on your Hub from the default 0000, you will need to change
it back temporarily, before you link your Digital Voice Adapter to your Hub. See how to access
the BT Smart Hub Manager on page 4.
First things first
Your Digital Voice Adapter is designed to
work with the latest BT Hub. It gives you the
freedom to keep using your existing home
phones when your service moves over to
Digital Voice.
Make sure you set up your new hub first and
keep it powered on, so that you can always
use your home phones.
You can set up your Adapter when you have a
steady blue light on the front of your hub.
If you have any problems setting up your
adapter, give it 5 minutes and then try again.
It could be that your hub is updating and
needs to finish that first.
Handy help online
Get help setting things up at
bt.com/help/digital-voice
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Tip
Once registered to your Smart Hub, your Digital Voice Adapter will remember its link,
even if you unplug it and move it elsewhere around your home.
You don’t need to use a main power socket, you can also plug the Digital Voice Adapter
into an extension cable.

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2 Connect a home phone
Plug your home phone’s existing telephone
line cord into the socket on the top of the
Digital Voice Adapter.
Your phone will now have the same dial
tone as when it was plugged into your old
wall socket.
Making emergency calls
You won’t be able to call 999 (or any other numbers) from phones connected to your hub or
Digital Voice Adapter if there’s a power cut, or a problem with your broadband. So make sure
you’ve got another way to call for help in an emergency.
What your Digital Voice
Adapter light means
1On initial plug in – flashes 0.5 seconds on,
2 seconds off
2During registration – flashes quickly
0.5 seconds on, 0.5 seconds off
3Once registered – stays solid green
4During a call – flashes slowly 1 second on,
1 second off
5Once registered, if there’s a connection
problem with your broadband – flashes
0.5 seconds on and 2 seconds off.
Maximum Digital
Voice devices
You can register a maximum of 5 Digital Voice
devices (that includes Digital Voice Handsets
or Digital Voice Adapters) to your new Hub at
one time.

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Smart Hub 2 Manager
Home
Manager
?
Phone
Contacts
This is a quick overview of your BT Smart Hub’s phone status.
Phone number: 01234567890
?Stauts: Service ready
?Last service registration: 10/10/2020 12:42pm
?Handset registration: Start Registration
Back
Reset Base Settings
Deregister
Phone number: 012345676890
Status Registered
Handsets
Adapter 1
Smart Hub 2 Manager
Home
Status Wireless My devices
Help Hub light
control
Broadband
performance test
Restart the
Smart Hub
Smart Detup Advanced settings
Phone: [phone]
Broadband connection status:
Connected
2.4 GHz status: Off
5 GHz status: Off
Ethernet: 23
Wireless
2.4 GHZ: 0
5 GHz: 0
USB: 0
Wizards
FAQs
User guide
Status: On
Brightness: 100%
Schedule: Off
?
How to access the BT Smart Hub Manager
If you need to de-register the
Adapter from your hub
From time to time you might find that you need to
remove your Adapter from your hub. If you don’t have
any Digital Voice Handsets registered, you can do this
from the Smart Hub Manager.
Open a new web browser on any device connected to your
hub and type bthomehub.home/ in the address bar.
This will open the Hub Manager.
Click Phone on the left-hand side to open the page
shown below.
Then scroll down to the Adapter that you want to
de-register, click Deregister and follow the instructions.

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If you have a Digital Voice
Handset registered to your hub,
you can deregister the Adapter
by using the Handset menu.
1From the menu, go to Settings and press
Select. Then scroll down to Registration and
press Select.
2Scroll down to Deregister and press Select.
3Scroll to the Adapter you want to deregister
and press Select.

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Need some help?
Phone doesn’t ring anymore?
If your home phone is more than 10 years
old, there’s a chance that it might be
incompatible with the Digital Voice Adapter.
Call 0800 800 150.*
Go to bt.com/help/digital-voice
It’s the quickest and easiest way to get help,
all day, every day.
Chat with us online at bt.com/chat
We’re here to help seven days a week
between 7am and 11pm.
Call us on 0800 800 150*
Any time between 8am and 9pm (Mon–Fri),
and 8am to 8pm (Sat–Sun).
Make sure that you are next to your home
phone and new hub if you call.
Get help from other users
Join the conversation in the BT Community
Forum at bt.com/community
*Calls to our helpdesk made from the UK mainland and
mobile networks are free. International call costs vary.

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Important safety and
care instructions.
Keep for future reference.
Your Digital Voice Adapter from BT is manufactured
to comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in the UK.
•Position all parts away from heat and sun (eg away
from radiators, window sills or other electrical
equipment that can get hot).
•Keep area ventilated (eg don’t put in cupboards
or back of sofas) and don’t block any vents with
objects or thick carpets.
•Keep device and cables out of young
children’s reach.
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or near
sources of water or splashes.
•Product may cause scratches or marks if placed
on fragile surfaces (eg veneered wood or delicate
fabrics); place on a mat if needed.
•Don’t use near flammable substances or in
a flammable atmosphere (e.g. warehouse
or garage).
•Designed for use at room temperatures between
0°C and 40°C.
Care and maintenance
•Treat all parts with care; no shock or vibration, and
don’t pull or twist any cables.
•Regularly check your product for damage to
ensure small parts aren’t exposed.
•Dust with a soft dry cloth; no water or solvent.
Regularly check that objects don’t cover any parts
or any vents which could cause overheating.
•When not in use, store in a dry place and away
from extreme heat or cold.
Warnings
•If your device appears damaged, stop using it
immediately. Switch off your electrical socket
if it’s safe to do so and contact our helpdesk.
See terms in the Guarantee section below.
•Don’t try to open your device. There are no
serviceable parts and you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines when
installed and operated with a minimum distance
of 20cm between the unit and your body.
•There is a slight chance your adapter could
be damaged by an electrical storm.
We recommend that you unplug the power
during an electrical storm.
•It’s recommended that if you have a pacemaker
fitted you check with a medical expert before
using this product.
•Radio signals transmitted between the handset
and base may cause interference to hearing aids.
Other information
The Digital Voice Adapter contains code that is
covered by the GNU General Public License (GPL).
In accordance with the GPL, BT has made
the relevant code available for download at
bt.com/help/gplcode
Radio Equipment Directive Declaration
of Conformity and Power Efficiency information
Hereby, British Telecommunications plc declares
that the radio equipment type Digital Voice Adapter
(Item code 100121, Model no. X16-G90) is in
compliance with Directive 2014/53/EU.
You’ll find the full text of the EU declaration of
conformity and power efficiency information
at bt.com/help/digital-voice
Radio transmission information
Frequency range Max power
1881.792–1897.344MHz 19.9dBm
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here and on
a product, means you shouldn’t throw it in your
normal rubbish at the end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s not
recycled correctly. Check with your retailer to find
out how to recycle your old equipment, or if you’ve
bought something from us that has the crossed out
wheelie bin symbol on it and it’s similar to the kit you
don’t need any more, you can send us your old kit
and we’ll get rid of it in an environmentally friendly
way. Here’s the address: WEEE Take Back Scheme,
BT Returns, BT DF, Darlington Road, Northallerton
DL6 7ZY.

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We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small electrical
and electronic goods. If you’re a household user, you
can also take it to your local recycling centre – go
to recyclenow.com to find the one nearest to you.
Please dispose of this carefully and help to protect
our planet.
Website address: bt.com/weee
Guarantee
Your Digital Voice Adapter is guaranteed for 1 year
from when you bought it. This means we’ll either
repair it or replace all or part of the product if it’s not
working properly. If you bought the product more
than 28 days ago, we might replace it with
a refurbished or repaired one.
Guarantee conditions
•This guarantee only covers problems found in
the 1 year guarantee period.
•You’ll need your receipt or other proof
of purchase.
•Your product is returned to BT or one of our
partners as instructed.
•This guarantee doesn’t cover any problems
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than
through approved agents.
•This guarantee doesn’t affect your
statutory rights.

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© British Telecommunications plc 2020
We’re registered in England at 81 Newgate Street, London, EC1A 7AJ, UK (company number 1800000).
DVA 1.0
Available in other formats including braille,
large print or audio CD. If you would like a
copy, please call 0800 800 150*.