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Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to the Butter Brewer machine distributed and/or sold by Hydropolis. It is effective
only if the product is purchased and operated in the USA. (Within the USA including US 48 States, Alaska and
Hawaii.)
2. This warranty covers only normal use of the machine. Hydropolis shall not be liable under this warranty if any
damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as
fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized
Hydropolis representative; (iv) damages incurred through irresponsible use and non-recommended practices.
3. You must retain your bill of sale or other proof of purchase to receive warranty service.
Return of Non-Defective Products
A non-defective product may be returned to Hydropolis within thirty (30) days of the invoice date for a refund of
the original purchase price with the following amendments/fees:
1. Hydropolis will refund neither the original shipping cost nor the shipping and handling fees incurred from the
products return. If the original purchase was made under a “Free Shipping” promotion then a standard $40 fee
will be deducted from any return in counter to that offer.
2. No refund will be granted for a product that has been opened, used, or tampered with in any way which
jeopardizes Hydropolis’s ability to remarket or resell the product. Hydropolis maintains full discretion in decisions
regarding a products fitness for return.
3. Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final
purchase price less any shipping orhandling charges.
4. Quantity purchases of five machines or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise
Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days
from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any