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Cadillac 2014 ELR Parts list manual

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Black plate (1,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2013 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL
MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23128516 A First Printing
Black plate (2,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
Black plate (3,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
2014 Cadillac ELR Limited Warranty
and Owner Assistance Information
Important Message to
Owners... ....................... 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative
Dispute Resolution Program . . . 1
Warranty Service–United States,
Canada and Mexico . . . . . . . . . . . 1
Warranty Coverage at a
Glance ......................... 2
New Vehicle Limited Warranty . . . 2
Emission Control System
Warranty....................... 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 7
ELR-Specific Warranty . . . . . . . . . 10
What Is Covered . . . . . . . . . . . . . . . 11
Cadillac ELR Coverage . . . . . . . . 11
What Is Not Covered . . . . . . . . . . 12
Things to Know About the New
Vehicle Limited Warranty . . . . 13
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 13
Warranty Repairs –Recycled
Materials ..................... 13
Tire Service . . . . . . . . . . . . . . . . . . . . 13
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 13
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 14
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 14
Vehicle Operation and Care . . . 14
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 14
Chemical Paint Spotting . . . . . . . 15
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 15
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 15
Permanent Relocation . . . . . . . . . 16
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 16
Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . . . 17
Production Changes . . . . . . . . . . . 17
Emission Control Systems
Warranty ...................... 18
What Is Covered . . . . . . . . . . . . . . . 18
How to Determine the
Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 18
Federal Emission Control
System Warranty . . . . . . . . . . . . . 18
California Emission Control
System Warranty . . . . . . . . . . . . . 19
Emission Warranty Parts List . . .23
Replacement Parts . . . . . . . . . . . . 26
Maintenance and Repairs . . . . . . 26
Claims Procedure . . . . . . . . . . . . . . 27
Black plate (4,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
2014 Cadillac ELR Limited Warranty
and Owner Assistance Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 29
State Warranty
Enforcement Laws . . . . . . . . . . . 31
Warranty Information for
California Only . . . . . . . . . . . . . . . 32
Special Coverage Adjustment
Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 33
Customer Assistance Offices . . .34
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 35
Roadside Assistance
Program ...................... 36
Courtesy Transportation
Program ...................... 37
Black plate (1,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
Important Message to Owners... 1
GM's Commitment
GM is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the Customer Satisfaction
Procedure on page 29.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 29 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service–United
States, Canada and Mexico
The selling dealer has invested in
the proper tools, training, and parts
inventory to ensure that any
necessary warranty repairs can be
made to your GM vehicle. GM
requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 34. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States, Canada, or Mexico
for warranty service.
Black plate (2,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
.Coverage is for the first 6 years
or 70,000 miles, whichever
comes first.
Sheet Metal
.Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
.Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty”under
Emission Control Systems Warranty
on page 18 for more information.
Federal
.Gasoline Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years or
80,000 miles, whichever
comes first.
California
.Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty”under
Emission Control Systems Warranty
on page 18.
Black plate (3,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
New Vehicle Limited Warranty 3
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle related
to materials or workmanship
occurring during the warranty
period. Needed repairs will be
performed using new,
remanufactured, or refurbished
parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at
no charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under “What
Is Covered”and those items listed
under “What Is Not Covered”later in
this section.
Powertrain Coverage
The powertrain is covered for
6 years or 70,000 miles, whichever
comes first, except for other
coverages listed here under “What
Is Covered”and those items listed
under “What Is Not Covered”later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to
the engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components
Black plate (4,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
4 New Vehicle Limited Warranty
required in the timing belt service
replacement procedure are covered
until the first scheduled
maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts, and
universal joints. All mounts,
supports, seals, and gaskets as
well as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the
bumper-to-bumper warranty
coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the
bumper-to-bumper warranty
coverage, defective tires will be
replaced on a prorated adjustment
basis according to the following
mileage-based schedule:
Black plate (5,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
New Vehicle Limited Warranty 5
Mileage Replacement Percentage Covered
by GM
0-12,000 100%
12,001-36,000
Sliding scale starting at
67% at 12,001, proportionately
falling (1.96%/1,000 miles) to
20% at 36,000 miles
36,001-50,000 20% (Cadillac)
50,001+ 0% (Cadillac)
Examples:
Miles Coverage
6,000 100%
12,000 100%
12,001 67%
18,000 55.25%
24,000 43.5%
30,000 31.75%
36,000 20%
48,000 20% Cadillac
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for the
full bumper-to-bumper warranty
period.
After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GM
dealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.
Black plate (6,1)
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13
6 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone Americas Tire
Operations, LLC
www.bridgestonetire.com 1-800-356-4644
When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's limited
warranty program, you may be
eligible for a tire replacement or a
comparable new tire on a prorated
basis.
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by
law or otherwise, including fitness
for a particular purpose or
merchantability. The tire
manufacturers expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.*
*Some states do not allow the
exclusion or limitation of incidental
or consequential damages, so the
above limitations or exclusion may
not apply to you.
Accessory Coverages
Most GM parts and accessories
sold and permanently installed on a
GM vehicle by a GM Dealer or GM
approved Accessory Distributor/
Installer (ADI) prior to delivery will
be covered under the applicable
portion (Bumper-to-Bumper,
Powertrain, etc.) of the New Vehicle
Limited Warranty.
In the event GM accessories are
installed after vehicle delivery,
or are replaced under the New
Vehicle Limited Warranty, they will
be covered, parts and labor, for the
balance of the applicable portion of
the New Vehicle Limited Warranty,
but in
no event less than 12 months/
unlimited miles.
GM accessories sold over the
counter, or those not requiring
installation, will continue to receive
the standard GM Dealer Parts
Warranty of 12 months from the
date of purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the