CAMBRIONIX TS2-16 User manual

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UserManual
TS2-16
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2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN

TS2-16 Page 1 of 32
1.TableofContents
1. Table of Contents 1
2. Your TS2-16 at a glance 3
2.1.KeyFeatures 3
3. Safety 4
3.1.Signalwordpanel 4
3.2.Safetyalertsymbol 5
3.3.Pictograms 5
3.4.Productmodification 5
3.5.Powersupply 6
3.6.StorageandInstallation 7
4. Getting Started 8
4.1.Openingyourproduct 8
4.2.What'sIncluded 8
4.3.Connectingtothemains 9
4.4.Registration 9
4.5.HelpandSupport 9
5. Using your TS2-16 10
5.0.1LEDConfiguration 10
5.1.Usingwithoutconnectingtohost 10
5.2.Usingwhenconnectedtohost 11
5.2.1ConnectingtheHubtoahostcomputer 11
5.2.2Charging 11
5.2.3DataTransfer 12
5.3.Scalability 13
5.4.ManagePorts&YourTS2-16 14
5.4.1PortModes 14
5.4.2ChargingProfiles 14
5.4.3Firmware 14
5.5.Software 16
5.5.1InstallingSoftware 16
5.5.2LiveViewer 17
5.5.3CambrionixAPI 18
5.5.4UpdatingSoftware 18
5.5.5RemovingSoftware 19
5.5.6CommandLineInstructions(CLI) 20

TS2-16 Page 2 of 32
5.6.CleaningyourTS2-16 22
6. Product Specifications 23
6.1.InputPowerRequirements 23
6.2.ConsumablesandPlacingOrders 23
7. Troubleshooting 25
7.1.Initialtroubleshootingtips 25
7.2.LoggingthroughLiveViewer 25
7.3.HardwareFailure 25
7.4.Deviceconnection. 26
7.5.Hubconnectionissues 27
7.6.NoGUI 28
7.7.Softwaretroubleshooting 28
8. Disposal 29
9. Returns and Damaged Products 30
9.1.WhatdoIdoifmyorderarrivesandsomethingtheproductisfaulty
orisphysicallydamaged? 30
9.2.WhathappensafterIhaverequestedaReturn? 30

TS2-16 Page 3 of 32
2.YourTS2-16ataglance
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TheTS2-16hasbeendesignedtoprovidehigh-speeddatatransfertoUSBcompliantdevices
withoutbeingconstrainedbyendpointlimits.
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TheTS2-16canchargeattachedUSBdeviceswithoutusingalocalcomputer.TheTS2-16allows
almostanydevicetobechargedatitsoptimumrate(upto2.4A).Thefirmwarecanbeupdated
toensuretheTS2-16canchargethelatestdevices.Itisreadytochargeout-of-the-boxandsync
deviceswhenattachedtoahostcomputer.
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Whenalocal(host)computerisattached,thehostcancontroltheoperationofeachportusing
softwareprovidedbyCambrionix.Devicechargingandsynchronisationcanbe
monitoredthroughCambrionix’sLiveViewerApplication,theApplicationProgramming
Interface(API)orCommandLineInterface(CLI).Cambrionix’sfreemonitoringandcontrol
softwarecanbedownloadedfromwww.cambrionix.com/products/api
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WithyourTS2-16thereisaThunderbolt™connectiontothehostwhich,iscapableofupto
20Gbps,meaningyourupstreamspeedstothehostwillbecapableofthisdatatransferrate.
Theupstreamdatatransferratewillbesharedamongstthedownstream16xUSB2.0Type-A
connections.
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2.1.KeyFeatures
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Up To
480Mbps
per Port
Up To
2.4A
per Port
Up To
96
Devices
TransferDataSeamlessly Power Scalability
Eachhigh-speedportcan
transferdataupto480Mbps
Eachportcanchargedevicesup
to2.4A(12W)
Upto96devicescanbecon-
nectedatonceusingmultiple
hubs

TS2-16 Page 4 of 32
3.Safety
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Thisusermanualisforinformationalpurposesonly,itcontainsinformationforthestart-upand
operationofthisproduct.Note:thecontentsandtheproductdescribedaresubjecttochange
withoutnotice.Toavoidinjuriesanddamage,observethesafetyinstructionsintheuser
manual.
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ThismanualhasbeenarrangedtofollowIEC/ICEE82079-1standard.Thisistofacilitatethe
easierunderstandingandlocationofinformationrelatingtotheTS2-16.Anyerrorsor
omissionscanbereportedusingoursupportticketsystem(seeHelpandSupport).Thisway,any
issuescanbecollectedandfixed.
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Understandingandobservingtheinstructionsinthisusermanualareprerequisitesfor
hazard-freeuseandsafetyduringoperation.Thisusermanualcannotcoverallpossible
applications.Ifyouwouldlikeadditionalinformationorifproblemsarisethatarenot
sufficientlyaddressedinthismanual,pleaseaskyourdistributororcontactusdirectlyusingthe
meanspreferred,whicharelocatedonthebackcoverofthismanual.
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CAUTION
Personal Injury and Damage to the product
lObservethesafetyinstructionsinthisusermanual
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3.1.Signalwordpanel
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Dependingontheprobabilityofseriousconsequences,potentialdangersareidentifiedwitha
signalword,thecorrespondingsafetycolour,andifappropriate,thesafetyalertsymbol.
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CAUTION
Indicatesapotentiallyhazardoussituationthat,ifnotavoided,mayresultinmoderateor
minor(reversible)injury.
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CAUTION
Indicatesapotentiallyhazardoussituationwhich,ifnotavoided,mayresultindamagetothe
productanditsfunctions,ortopropertyinitsproximity.

TS2-16 Page 5 of 32
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3.2.Safetyalertsymbol
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Useofthesafetyalertsymbolindicatesariskofinjury.
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Observeallmeasuresthataremarkedwiththesafetyalertsymbolinorderto
avoidinjury
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3.3.Pictograms
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Warning Signs
Electricalhazard FireHazard
Mandatory action signs
Readoperatinginstructions Mandatoryregulation
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3.4.Productmodification
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CambrionixproductsaredesignedandmanufacturedtomeettherequirementsofUKand
Internationalsafetyregulations.Modificationstotheproductcouldaffectsafetyandrenderthe
productnon-compliantwithrelevantsafetystandards,resultingininjuryordamagetothe
product.
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CAUTION
An electric shock or personal injury may occur
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TS2-16 Page 6 of 32
CAUTION
lDonotmodifytheproductinanyway.
lDonotdismantletheproduct.
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CAUTION
Fire, or personal injury may occur
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lDonotobstructairventsontheproduct.
lDonotcovertheproductincombustiblematerial.
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CAUTION
Damage to your product may occur
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lDonotbendorcompressanypartoftheproduct.
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3.5.Powersupply
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Thissectiondescribesthesafetyprecautionsyoumustfollowwhenusingthepowersupply.
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CAUTION
An electric shock or personal injury may occur
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lDonotuseadamagedpowercordorplug,oraloosepowersocket.
lDonottouchthepowerplugwithwethands.
lDonotallowliquidstocomeintocontactwiththeunitorpowersupply.
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CAUTION
Damage to your product may occur
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lDonotshortcircuitthePowerSupplyUnit(PSU)suppliedwithyour
product.

TS2-16 Page 7 of 32
CAUTION
lDonotdisconnectthepowercordwhiletheproductisbeingused.
lDonotbendorpullthepowercordwithexcessiveforce.
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3.6.StorageandInstallation
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ThissectiondescribessafetyprecautionsyoumustfollowwheninstallingandstoringyourTS2-
16.
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CAUTION
An electric shock or personal injury may occur
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lDonotplacethepowercordnearheatsources.
lConnecttheplugtoanearthedsocket.
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
CAUTION
Damage to your Cambrionix product may occur
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lOperatetheproductonlyinanenvironmentwheretheambient
temperatureisinsidetheoperatingtemperaturerange.
lOperatetheproductonlyinanenvironmentwheretherelativehumidityis
insidetheoperatingrange.
lBecarefulnottoleavethepowercordunderneathaheavyobject.
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CAUTION
Overheated power sockets may cause a fire
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lDonotoverloadthepowersocketthatyourhubisconnectedto.
lInsertthepowerplugallthewayintothesocketsothatitisnotloose.
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TS2-16 Page 8 of 32
4.GettingStarted
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Thismanualprovidesareferenceforend-usersinstallingforthefirsttimeandusingtheirhub
afterthat.Aswellasaguideforproductsafety-relatedinformation.
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TheTS2-16isintendedtobeusedinanindoorstaticenvironmentinwhichtheenvironment
fallswithinthetestedspecificationstoprovidecharge,syncandmanagementfunctionality.
Pleaseseethephysicalspecificationssectionofthismanualforinformationonthe
environmentspecifications.
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4.1.Openingyourproduct
Whenyouhavereceivedyourproduct,pleasecheckthepackingsliptoensureallcontentsand
quantitiesarecorrectbeforeopening.Thisistoavoidretestingandrepackaginganyitemsthat
arenotrequired.
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Whenopeningthepackaging,useasuitablemethodtoopentheboxi.e,donotuseaknife.
Thisistoensuretheproductisnotdamaged.
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CAUTION
Personal Injury and Damage to the product
lTherewillbeastickeronthehubadvisingyoutoreadtheUsermanualbeforeuse.This
willneedtoberemovedbeforeuseasitmaybecoveringhostports,ventsetc.
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4.2.What'sIncluded
lThunderbolt™2Cable(toprovidecommunicationbetweenthehostsystemandhub)
lTS2-16Hub
l2mMainspowercable(CountryspecifiedonorderincludingfusefortheUKplugs)
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Part description Part number

UKPowercable 200144
USPowercable 200327
EUPowercable 200329
AUSPowercable 200337
INDPowercable 200341

TS2-16 Page 9 of 32
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4.3.Connectingtothemains
PeriodicinspectionsshouldbemadetopowersupplycablesandanyUSBcablesforanysignsof
damage.Ifanydamageisfound,replacethedamagedcordbeforefurtheruse.

PleasenotethatUSBspecificationsrequireaminimum100mAchargecurrenttobedelivered
duringdatatransfer.Asindicatedinabove,iftheattacheddevicehasaBC1.2compliantCDP
port,thedevicecandrawupto2.4Awhiletransferringdata.
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
4.4.Registration
Youmayregisteryourproductatwww.cambrionix.com/product-registration

4.5.HelpandSupport
FAQsandhelpcanbefoundontheHelppagehere
lwww.cambrionix.com/help_pages/help.
Youcanraiseasupportticketformoreindepthsupporthere
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
Youcanalsodownloadanyofourmanualsandkeepuptodateatthelinkhere
lwww.cambrionix.com/product-user-manuals

Whencontactingsupport,pleasesupplytheproductinformationforthehubinquestion.This
canbefoundontheDeviceInformationPlatewhichiseitherontheundersideorbackofthe
unit.IncludingserialandPurchaseordernumbers,canhelpidentifytheproductinquestion
faster,andspeeduptheprocess.