careium Eliza S User manual

ElizaS (A150)
User Guide
English

2
Table of contents
1. Read first: Safety information.........................2
2. Important information ....................................4
3. Package contents.............................................5
4. Description of functions..................................6
5. Overview...........................................................8
6. Installation .....................................................11
7. Communication path.....................................14
8. Pairing ............................................................15
9. Radio trigger...................................................17
10. General information ......................................18
11. Maintenance ..................................................18
12. Technical data................................................19
13. Others.............................................................22
1. Read rst: Safety information
Always read and follow the safety information
accompanied by this symbol.
• Always test the system according to the instructions
before use and always test the product after adjustments
have been made.
• The device is not always suitable for all users and should
not be seen as a substitute for the caregiver's monitoring
routines.
• The device are NOT intended for life-sustaining
equipment, where any technical failure may result in
serious injury or death.

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• Check the unit regularly and replace if necessary.
• User’s should pay particular attention to the potential for
interference from other systems operating in the same
or adjacent radio frequency bands.
• The compartment covers may be opened only by
authorised persons in accordance with the instructions in
the service manual.
• Battery replacement may be performed only by
authorised persons in accordance with the instructions in
the Maintenance section. Only use recommended battery
type as stated in the Technical Data section.
CAUTION
Only use batteries, power supply and accessories
that have been approved for use with this
particular model. Connecting other accessories
may be dangerous and may invalidate the type
approval and guarantee.
• Only use recommended power supply as stated in the
Technical Data section.
• The power supply can be used as a disconnecting device.
The wall socket shall be installed near the equipment and
shall be easily accessible.
IMPORTANT!
This device use radio signals, the mobile phone
network and the terrestrial network. This means
that connection cannot be guaranteed in all
circumstances.

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1.1. Medical units
The use of equipment that transmits radio signals as a
social alarm, can interfere with insuciently protected
medical equipment. Consult a doctor or the manufacturer
of the equipment to determine if it has adequate
protection against external radio signals, or if you have any
questions.
To avoid potential interference, manufacturers of
implanted medical devices recommend a minimum
separation of 15 cm between a wireless device and the
medical device.
If you have any reason to suspect that interference is
taking place, turn o the device immediately. If you have
any questions about using your wireless device with
an implanted medical device, consult your health care
provider.
2. Important information
All systems using radio and network communication are
subject to interference beyond the user’s control.
Products from Careium are designed to minimise the
impact of such interference.
Nevertheless, the user must be aware that system
components can be subjected to interference or other
inuences that may cause malfunction.
It is therefore important to regularly check that every
part of the system works in all areas, especially radio
communications. Contact your supplier immediately in
case of any suspected malfunction.
Users should pay particular attention to the risk of
disruption from products which communicate using the
same or adjacent radio frequency bands.

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For further information, please contact your supplier or
refer to the service manual or the documentation at
www.careium.com/support/.
The device has a rechargeable battery that enables the
device to be operated even in the event of a power failure.
The device will beep for a short while after power failure.
The alarm receiving centre will be notied in the event of
power failure as well as low charge level. When the battery
reaches a low charge level, this is indicated by a blinking
status light, see 5.3. Indicator lights on p. 10. The backup
battery power supply secures the operation up to 72 hours.
3. Package contents
• ElizaS
• Power supply
• Radio trigger with accessories
• User guide/Quick start guide

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4. Description of functions
ElizaS is a digital social alarm and smartcare hub.
Adaptable for future needs and connects to a wide range of
accessories and welfare services – enabling the user a tailor
made solution.
ElizaS allow the user to call for assistance if they have an
accident or a fall at home. ElizaS can potentially be a life-
saving device if someone has a fall or some other accident
when they are alone.
ElizaS has a built in module for 2G, 3G and 4G mobile
networks, the unit has possibility to transfer alarms over
mobile telephone networks. The unit oers the user the
possibility of two way handsfree voice communication,
even if the users is far away from the ElizaS, using existing
standard for VoIP (Voice over Internet Protocol) calling.
The unit uses SIP, a standard protocol to initiate speech
and video over digital connections. In addition to voice
connected alarm calls, ElizaS oers a platform for transfer
of detailed alarm information, speech messages, online
status etc.
The ElizaS is assigned an unique identication number
(ID) that is transferred and corresponding to personal
information stored in the alarm receiving centre (ARC).
The radio trigger is adapted for use with the unit,
see 9. Radio trigger on p. 17.

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4.1. Activate the alarm
The assistance alarm can be activated:
• by pressing the button on a radio trigger.
• by pressing the integral alarm button on the ElizaS.
On activation, the ElizaS calls an alarm receiver to summon
help.
4.2. Alarm transmitters
50 radio transmitters (triggers/sensors) can be
programmed with the ElizaS, e.g. a radio trigger. In the
event of an alarm from a radio transmitter, the battery
status of the radio transmitter is tested.
4.3. Alarm receivers
Up to 10 alarm receivers can be programmed. The alarm is
identied using an alarm code which is programmed into
the ElizaS.
The person receiving the alarm can then speak directly with
the person raising the alarm and take appropriate action.
4.4. Other functions
Additional functions can be activated or modied – refer
to the service manual or contact your supplier for further
information.

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5. Overview
5.1. Back view
24
15
3
1. I/O connector 3.5 mm audio out or wired
input
2. USB-port (optional) For USB expansion
3. External antenna
connector
For an external antenna that
must be adapted for use with
ElizaS
4. Power switch Turns ElizaS on or o
5. Power supply socket 9V, 2A

9
5.2. Top view
5
4
1 2 36
1. Loudspeaker
2. Alarm button (red)
3. Power indicator
4. Square button (green)
5. Circular button (yellow)
6. Status indicator

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5.3. Indicator lights
2ALARM RED
Steady light Normal operation
Blinking light Alarm activated
3ON GREEN
Steady light Mains power
Blinking light Mains failure
4SQUARE GREEN
Press to cancel an
alarm
5CIRCLE YELLOW
6STATUS YELLOW
O Normal operation
Steady light
Blinking light
Network problem
Low battery

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6. Installation
6.1. Remove top cover
CAUTION
Only authorised persons may open the cover. Turn
o the device and disconnect the external power
supply before removing the cover.
• Ensure that ElizaS is switched o.
• Place your ngers of both hands in the groves on the
sides of ElizaS and gently pull outwards and upwards on
the top cover.
IMPORTANT
Do not bend or twist the cover excessively as it may
get damaged.

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6.2. Inside view
Illustration below is shown with the top cover removed.
3
2
1
45
1. Battery
2. Battery connector
3. SIM card slot
4. Maintenance USB-port
5. Service menu button
6.3. Install the SIM card
IMPORTANT
Turn o the device and disconnect the external
power supply before removing the cabinet.
• Carefully move the battery aside to expose the SIM card
holder. If the battery already is installed, please note if
the battery is connected to not damage the wiring.
• Install the SIM card according to picture , note the
markings.

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• Replace or install the battery.
IMPORTANT
Always make sure the battery is connected if the
device is new or has been stored.
• Replace the cover and gently push in into place. Listen for
the clicks that tells you that the cover is in place.
CAUTION
1234 or 0000 are not appropriate PIN codes for the
SIM card, if any of these PIN codes are used, the
code should be changed before installation. Change
of PIN code is preferably done using a mobile
phone.
6.4. Connection
ElizaS is easy to install:
1. Connect the power supply to the wall socket and the
power supply lead to the DC input socket. Keep the
device connected to the mains power at all times.
2. Turn the power switch to the Iposition
3. Check that the On indicator lamp has a steady red light
4. The status light shall go o within 90 seconds if the
mobile network (GSM/UMTS/LTE) is detected
5. Carry out a test alarm from the ElizaS
CAUTION
Installation must be performed only by authorised
persons in accordance with the instructions in the
service manual.

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7. Communication path
Example of a simplied communication path
i-care
online
5
4
3
2
1
6
Radio
trigger
Eliza S
Internet
ARC
1. Radio or wired alarm trigger activated.
2. Connection via mobile network (GSM/UMTS/LTE) to
Voice, IP alarm protocol and additional data
3. IP connection via mobile network (GSM/UMTS/LTE)
4. Voice connection via mobile network (GSM/UMTS/LTE)
5. IP connection to a digital Alarm Receiving Centre (ARC)
6. Optional connection to i-care®online device
management system.

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8. Pairing
Contacts, alarm codes and settings are programmed using
www.icareonline.com or by using a computer via a web-
browser.
In some cases, the ElizaS can be delivered pre-
programmed by the supplier. For help with pairing, please
refer to the service manual or contact your supplier.
8.1. Pairing radio triggers
Up to 50 radio triggers/sensors or other radio-alarm
transmitters can be paired to ElizaS.
• Press and hold the Green square button for 4 seconds
and release when an audible signal is played and the
Power indicator starts to blink.
• Activate the radio transmitter. When ElizaS receives the
radio signal an audible signal is played.
• Conrm the pairing by pressing and releasing the red
integral alarm button once on ElizaS. The successful
pairing is conrmed with an audible signal.
• The radio trigger is now paired and set to a default alarm
type. The alarm type can be changed anytime using the
optional i-care®online service.
Note: Repeat the steps above to pair additional radio
triggers.

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8.2. Check the radio coverage
Always check the function after installation and pairing.
• Press and the Green square button for 4 seconds.
• Press/activate the radio trigger/accessory. When ElizaS
receives the radio signal, you will hear a tone. Repeat this in
all areas where the radio trigger/accessory shall function.
8.3. Check the mobile network signal strength
When installing the ElizaS, the mobile network signal
strength must be veried.
The mobile network signal strength can be checked via
www.icareonline.com or by using a local computer via
any web browser. For more information, see the service
manual.
8.3.1. On device check
Check the mobile network signal strength on the device.
1. Remove compartment top cover of the device to access
the Service menu button.
2. Press the Service menu button,
see 6.2. Inside view on p. 12.
3. A synthetic voice will say, -Service Mode!.
4. Press the Green square button repeatedly until a
synthetic voice will say, -Signal strength!.
5. Press the Main Integral alarm button once.
6. The actual signal strength will be presented via a
synthetic voice.
7. Press the Green square button repeatedly until a
synthetic voice will say, -Exit!.
8. Press the Main Integral alarm button once.
9. Replace the compartment cover.

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Note! If acceptable value can’t be achieved an external
antenna must be used.
8.4. Check the functionality
Always check the function after installation and pairing.
Test alarms shall be done regularly and in a way that
secures the whole alarm chain from radio transmitter to
alarm receiver.
8.5. Automatic test
The functionality of the ElizaS and its communication can
automatically be checked down to every other minute
through the optional i-care® onlineservice. It can also be
checked by automatic function monitoring or a periodical
test report to the Alarm receiving centre (ARC), for example
once a day or once a week.
9. Radio trigger
The radio trigger uses two-way radio communication, this
means that when ElizaS receives an alarm from a radio
trigger the carephone will send a conrmation of receipt to
the radio trigger. This is conrmed on the radio trigger by
indicator light change from red to green. If the radio trigger
doesn't get any conrmation, the alarm is repeated.
The radio trigger can be worn using a wristband or
neckband.
The radio trigger is waterproof according to IP67 by an
integrated gasket and can be carried in the shower and in
wet environment.

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10. General information
• Verication of mobile network coverage should always be
done as a part of installation.
• In order for an alarm to be sent, at least one alarm
receiver/response centre needs to be programmed.
• The ElizaS must not come into contact with water or any
other liquid.
• Used batteries shall be disposed of in an
environmentally-responsible manner.
• ElizaS need to be equipped with a mini-SIM (2FF) and
having an appropriate mobile subscription including
voice and data.
11. Maintenance
11.1. Cleaning
The ElizaS and the radio trigger should be cleaned using a
slightly damp cloth.
Do not use other solvents when cleaning.
Note! By ordering a complete housing set you can upgrade
your used radio trigger to look as brand new.
11.2. Reinstatement
If the ElizaS is reinstated at a new user, it shall be reset to
default settings and re-programmed according to the data
and requirements of the new user.

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11.3. Replace the battery
Battery should be replaced within three years, or a.s.a.p
after battery alarm that is not related to a power cut. It's
normal that a long-term power cut generates a battery
alarm.
11.4. Replace the radio trigger battery
To replace the radio trigger's battery, please refer to the
service manual or contact your supplier.
CAUTION
Battery replacement may be performed only
by authorised persons in accordance with the
instructions in service manual.
12. Technical data
12.1. Carephone ElizaS
Model no: A150
Dimensions: 170 x 138 x 43 mm (L x W x D)
Weight incl. power supply
and cables:
0.6 kg
Power supply: 9 VDC power supply
Power consumption: 2W (Nominal)
Backup battery: 3.7 V, 2000 mAh, Li-Ion
Backup time: Up to 72 hours (new and fully
charged battery)
Inputs: 1 Normally Open (NO)
Output: Audio

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Communication: GSM 2G, UMTS/HSDPA 3G,
LTE 4G, Wi-Fi (optional with
USB-version)
Radio frequency band: 869,2-869,25 MHz
Number of radio
transmitters:
Up to 50
Equipment class: Class 1 radio equipment
12.2. Mobile networks
(MHz) [maximum radio-frequency power/dBm]
Network bands:
2G GSM
3G UMTS
4G LTE FDD
(900) [33], (1800) [30]
1 (2100) [24], 8 (900) [24]
1 (2100) [24], 3 (1800) [24],
7 (2600) [24], 8 (900) [24],
20 (800) [24] , 28 (700) [24]
SIM card interface: 1,8V and 3V mini-SIM (2FF)
12.3. Other radio
(MHz) [maximum radio-frequency power/dBm]
SRD: (869.200-869.250) [10]
Bluetooth, version: 5, BLE , long range
(2402 - 2480) [10]
ZigBee: IEEE 802.15.4
(868.0 - 868.6) [20],
(2400 - 2483.5) [20]