Carnegie Thuraya SatBridge User manual

Thuraya SatBridge Smart Terminal
User Guide
Version 0.25 (DRAFT)
Last Updated: November 1st, 2019
* LIMITED CIRCULATION FOR COMMENTS ONLY
* INFORMATION IS SUBJECT TO CHANGE
UNTIL PRODUCT IS TESTED BY THURAYA

Thuraya SatBridge Smart Terminal User Guide Table of Contents
Table of Contents
Safety Information ................................................................................................ 1
Warning Symbols Used in this Guide ..................................................................................................1
Warnings for Thuraya SatBridge Smart Terminal ................................................. 2
Information to User............................................................................................... 5
Wireless Regulatory Information........................................................................................................5
Safety and Hazardous Locations Standards ........................................................................................5
EMC/Wireless Standards....................................................................................................................6
Electromagnetic Compatibility ...........................................................................................................6
How to contact support......................................................................................................................6
Additional Resources..........................................................................................................................6
Warranty ............................................................................................................................................7
Introduction: Thuraya SatBridge Smart Terminal ............................................... 11
Unpack the Thuraya SatBridge Smart Terminal Box .........................................................................12
Know Your Thuraya SatBridge Smart Terminal.................................................................................12
How to Connect Cables.....................................................................................................................13
How to Join Wi-Fi Hotspot Unit and Satellite Antenna Unit .............................................................14
Thuraya SatBridge Smart Terminal Specifications ............................................................................15
Buttons on the Thuraya SatBridge Smart Terminal...........................................................................16
Power Sources and Connectivity ......................................................................................................17
Care and Maintenance for Thuraya SatBridge Smart Terminal.........................................................18
LED Behavior ....................................................................................................................................20
Satellite Coverage Map.....................................................................................................................22
GEOS Emergency Service ..................................................................................................................23
Thuraya SatBridge Main Features.....................................................................................................24
First Time Setup .................................................................................................. 25
Set Up the Thuraya SatBridge Smart Terminal..................................................................................25
Connect to Satellite using Antenna Setup.........................................................................................30
User Checklist Before Going Remote ................................................................................................35
How to Operate the SatBridge App..................................................................... 36
Install the SatBridge App ..................................................................................................................36

Thuraya SatBridge Smart Terminal User Guide Table of Contents
Create a New Account ......................................................................................................................36
SatBridge App UI States....................................................................................................................36
Contacts Tab..................................................................................................................................... 37
Calls Tab ...........................................................................................................................................38
Messages Tab ...................................................................................................................................38
Keypad Tab.......................................................................................................................................39
Settings Tab......................................................................................................................................39
Understanding Satellite Data Usage with the SatBridge App............................................................43
Advanced Thuraya SatBridge Smart Terminal Features...................................... 44
Thuraya SatBridge Positioning System .............................................................................................44
SOS/Emergency Feature...................................................................................................................44
Preparing Thuraya SatBridge Smart Terminal for Emergency ...........................................................44
Initiating the SOS/Emergency Feature..............................................................................................45
Canceling the SOS/Emergency Feature.............................................................................................47
Upgrading Thuraya SatBridge Smart Terminal.................................................... 49
Troubleshooting .................................................................................................. 52
Capture and Send Logs .....................................................................................................................52
Frequently Asked Questions (FAQs).................................................................... 53
Declaration of Conformity................................................................................... 54
Index.................................................................................................................... 55

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 1of 387
Safety Information
For your safety and protection, read this entire user guide before using Thuraya SatBridge
Smart Terminal. Read this safety section carefully. Keep this safety information where you can
easily refer to. This section introduces the various warnings used in this document to alert you
to possible safety hazards.
Warning Symbols Used in this Guide
WARNING
Potential radio frequency (RF) hazard. Where you see this alert symbol
and WARNING heading, strictly follow the warning instructions to
avoid injury to eyes or other personal injury.
CAUTION or WARNING
Where you see this alert symbol followed by a CAUTION or WARNING
heading, strictly follow the instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and DANGER
heading, strictly follow the warning instructions to avoid electric shock
injury or death.

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 2of 387
Warnings for Thuraya SatBridge Smart Terminal
Icon
Description
General
Handle your Thuraya SatBridge with care. The enclosure is weather
resistant per IEC 60529 IP55, and the Antenna module is weather
resistant per IEC 60529 IP66. However, do not submerge the unit or
expose it to severe rainstorms. Avoid exposing your Thuraya SatBridge
to extreme hot or cold temperatures.
Refer to the specifications for the various configurations and their
associated environmental limitation(s).
Avoid placing your Thuraya SatBridge close to cigarettes, open flames,
or any heat source.
Use only a soft damp cloth to clean your Thuraya SatBridge.
To avoid impaired Wi-Fi Hotspot performance, ensure your terminal’s
antenna is not damaged or covered with foreign material like paint or
labelling.
When inserting the SIM, do not bend the SIM or damage its contacts in
any way. When connecting the interface cables, do not use excessive
force.
The cable between the Satellite Antenna and the Wi-Fi Hotspot should
be removed when transporting the Thuraya SatBridge.
Do not stand in front of the antenna
This device emits radio frequency energy when in the transmit mode.
To avoid injury, do not place head or other body parts in front of the
Satellite Antenna when system is operational. Maintain a distance of
at least 1 meter away from the front of antenna.
Do not operate during electrical storms
Operating Thuraya SatBridge during electrical storms may result in
severe personal injury or death. Disconnect the Thuraya SatBridge and
store it indoors if lightning is anticipated in the area of operation.

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 3of 387
Icon
Description
Do not operate in the vicinity of blasting work and in explosive
environments
Never use Thuraya SatBridge where blasting work is in progress.
Observe all restrictions and follow any regulations or rules. Areas with
a potentially explosive environment are often, but not always, clearly
marked. Do not use the Thuraya SatBridge while at a petrol filling
station. Do not use near fuel or chemicals.
Obtain qualified service
Do not attempt to disassemble your Thuraya SatBridge; it does not
contain consumer-serviceable components. Only qualified service
personnel may install or repair equipment. Changes or modifications
to Thuraya SatBridge not expressly approved by Carnegie Technologies
may void your authority to operate this equipment.
Batteries and accessories
The batteries provided in the Thuraya SatBridge are not intended to be
replaced by the user. Installation and maintenance are to be
performed by Carnegie Technologies trained service providers.
Caution: Risk of fire or explosion if batteries are replaced with the
incorrect type.
Connecting devices
When connecting Thuraya SatBridge to any other device, read the
device’s User Guide for detailed safety instructions. The Thuraya
SatBridge supports connections over Thuraya SatBridge over Wi-Fi
using the SatBridge App. USB 2.0 compatible devices can be connected
to the Thuraya SatBridge for USB charging under specific power
conditions discussed in the
section of this document.

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 4of 387
Icon
Description
Pacemakers
The various brands and models of cardiac pacemakers available exhibit
a wide range of immunity levels to radio signals. Therefore, people
who wear a cardiac pacemaker and who want to use a Satellite Wi-Fi
Hotspot should seek the advice of their cardiologist.
If you have any reason to suspect that interference is taking place,
immediately power off the Thuraya SatBridge!
If you are a pacemaker user, we recommend these guidelines:
•Maintain a distance of at least 20 cm (a little less than 8 inches)
between Thuraya SatBridge and your pacemaker.
•Maintain a distance of one meter away from the front of
Thuraya SatBridge antenna.
•Refer to your pacemaker product literature for information.
Hearing aids
Most current hearing aid models are immune to radio frequency
interference from satellite Wi-Fi hotspots that are more than 2 meters
(about 6.5 feet) away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them near a
satellite modem. If you experience interference, increase the distance
between you and the Thuraya SatBridge.

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 5of 387
Information to User
Wireless Regulatory Information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
FCC ID: 2ARIP-0007
Safety and Hazardous Locations Standards
This product is designed to meet the requirements of the following electrical equipment safety
standards:
IEC 62368-1 and EN 62368-1 –Audio, visual and information and communication
technology equipment, Part 1 General Safety

Thuraya SatBridge Smart Terminal User Guide Information to User
Page 6of 387
EMC/Wireless Standards
This product meets the requirements of the following standards for sensitive electrical
equipment:
•FCC 47 CFR Part 15B: Class B Emissions
•FCC 47 CFR Part 15.247: 2412-2462 MHz, 2.4GHz and 5GHz WiFi
•FCC 47 CFR Part 25: 1.5 and 1.6 GHz Satellite Systems
•EN 55032/24, EN 300 328, EN 301 893, EN 300 440, EN 301 444, EN 303 413 &EN 62311
Electromagnetic Compatibility
This product was tested and complies with the regulatory requirements and limits for
electromagnetic compatibility (EMC). These requirements and limits provide reasonable
protection against harmful interference when the product is operated in the intended
operational electromagnetic environment.
Harmful interference may occur in some installations, when the product is connected to a
peripheral device or test object, or if the product is used in residential or commercial areas. To
minimize interference with radio and television reception and prevent unacceptable
performance degradation, install and use this product in strict accordance with the instructions
in the product documentation.
Furthermore, any changes or modifications to the product not expressly approved by Carnegie
Technologies could void your authority to operate it under your local regulatory rules.
How to contact support
For Support, please contact your Service Partner.
Additionally, you may also reach Thuraya Customer Care at the following contacts: -
Email: [email protected]
Call: 100 (From Thuraya network) OR [phone] (From other networks)
Fax: [phone]
Additional Resources
<TBD: To update the information with website of product.>

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 7of 387
Warranty
LIMITED WARRANTY FOR THURAYA SATBRIDGE BRANDED PRODUCTS ONLY
The Thuraya SatBridge Limited Warranty is a voluntary manufacturer’s warranty provided by
Cobbosseecontee Communications, LLC, a Delaware limited liability company doing business
as Carnegie Technologies (“Carnegie”). This warranty is non-transferable and provides rights
separate to rights provided by consumer law, including but not limited to those relating to
non-conforming goods. As such, the Thuraya SatBridge Limited Warranty benefits are in
addition to, and not instead of, rights provided by consumer law and it does not exclude,
limit, or suspend a consumer’s rights arising from statutory or other law applicable in
individual jurisdictions. Consumers may have the right to choose whether to claim service
under the Thuraya SatBridge Limited Warranty or under their consumer law rights.
Important: The Thuraya SatBridge Limited Warranty terms and conditions shall not apply to
consumer law claims.
Please note: All claims made under the Thuraya SatBridge Limited Warranty will be governed
by the terms set out in this warranty document.
Your use of the Product or Batteries covered by this Limited Warranty is permitted only in
combination with satellite services provided over the Thuraya network using airtime purchased
from one or more Thuraya authorized service providers. You are required to comply with this
Limited Warranty, as well as all terms and conditions that are applicable to the Product or
Batteries, and the use of Thuraya’s satellite network (the “Terms and Conditions”). Your failure
to comply with the Terms and Conditions may result in the termination of your consumer law
rights and rights under this Limited Warranty.
Limited One-Year Warranty for Thuraya SatBridge Products
Except as provided below for batteries, your Thuraya SatBridge-branded terminal and related
accessories—i.e., RF cables, SIM Card Readers, car kits, adapters, etc. (collectively referred to as
the “Product”)—is warranted against defects in materials and workmanship for a period of ONE
(1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance
with Carnegie’s Thuraya SatBridge user manual (refer to [insert hyperlink to online user
manual]). Under this warranty, you will be able to direct your claims to Carnegie even in
situations where you purchased your Thuraya SatBridge Product from an authorized third party.
Limited Twelve-Month Warranty for Thuraya SatBridge Batteries
The batteries in your Thuraya SatBridge-branded hardware product (“Batteries”) are warranted
against defects in materials and workmanship for a period of TWELVE (12) MONTHS from the
date of original retail purchase of the Battery or Product incorporating the Battery (“Battery
Warranty Period”). During the Battery Warranty Period, Carnegie or a Carnegie Authorized
Service Provider (“CASP”) will replace any non-functioning Battery(ies), without charge for parts
or labor, except in cases where Carnegie or the applicable CASP determines (i) the Batteries

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 8of 387
have been charged with battery chargers other than those chargers approved for the specified
Battery type in Carnegie’s Thuraya SatBridge user manuals, (ii) any seals on the Batteries are
broken or show evidence of tampering, (iii) Carnegie or the battery was used in equipment
other than the Product with which it was originally packaged, or (iv) the Battery was not used in
accordance with Carnegie’s Thuraya SatBridge user manual (refer to [insert hyperlink to online
user manual]).
Carnegie’s Warranty Obligations
If a defect in the Product or Battery arises during the Warranty Period or Battery Warranty
Period as applicable, Carnegie, at its option will (1) repair the Product or Battery at no charge
using new parts or parts that are equivalent to new in performance and reliability, (2) exchange
the Product or Batteries with a product or batteries equivalent in performance and reliability to
a new Product or Battery (“Replacement Parts”), or (3) refund the original purchase price. In
addition to specific exclusions for Batteries listed above, the Warranty and Battery Warranty
exclude normal depletion of consumable parts or damage resulting from abuse, accident,
modifications, unauthorized repairs, or other causes that are not defects in materials and
workmanship. Replacement Parts will continue to be warrantied for the longer of six (6)
months, or the end of the original equipment warranty period.
No Warranty Regarding Personal Data
Carnegie does not warrant, represent, or undertake that it will be able to repair or replace any
Product under this warranty without risk to and/or loss of information, data, and or settings,
stored on the Product. In no event shall Carnegie be liable for (a) loss or damage, which as of
the product’s purchase cannot be regarded as being caused by a breach of these warranty
terms; or (b) losses caused by the user’s fault, loss of data, or loss of profits or benefits.
Additional Warranty Exclusions
In addition to specific exclusions provided above, the limited Warranty and Battery Warranty
does not include the cost of removal or reinstallation or costs associated with the operation of
the Product or Battery, or any other charges which may be levied by a provider of satellite
service to the Product. Additionally, this warranty does not cover (a) any damage due to act of
God or Nature; (b) accident; (c) misuse (including Product operation with hardware, power
sources, batteries (internal or external); (d) electrically or mechanically incompatible or used
with accessories not approved by Carnegie; (e) abuse or negligence; (f) any damage suffered
because of operation of the Product or Battery in environmental conditions outside the
parameters described in Carnegie’s Thuraya SatBridge user manual (refer to [insert hyperlink to
online user manual]); (g) defects or damage due to spills of food or liquids; (h) from
unprotected connectors; (h) cosmetic damage; (i) improper testing, repair, maintenance,
operation, installation, adjustment, or any alteration or modification of any kind; (j) breakage or
damage to antenna unless caused directly by defects in material or workmanship; (k)
accessories covered under a separate manufacturer’s warranty (i.e., briefcases or carrying
cases), or (l) Products rented on a month to month basis.

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 9of 387
This limited warranty does not extend to broken or damaged accessories (except as provided
herein), exposed antenna, to Products operated contrary to the instructions contained in the
owner’s manual (refer to [insert hyperlink to online user manual]), or by the applicable
government body regulating and governing the use of such radio communications equipment;
or used as a rental unit at any time prior to or after original purchase at retail, unless specifically
approved by Carnegie in writing prior to rental. This warranty also does not apply to superficial
variations in material that do not cause failure due to environmental protection or radio
performance. This warranty does not cover regular product maintenance such as cleaning,
lubrication, or check-ups. This warranty is valid only for products purchased from Carnegie or its
authorized resellers.
Sole Warranty and Limitation of Liability
The remedies described in this Limited Warranty set forth your sole and exclusive remedies and
our entire liability for any breach warranty regarding the Product or its Batteries. This limited
warranty is given in lieu of all other express warranties, implied warranties and conditions,
including without limitation, any implied warranties or conditions of merchantability, quality, or
fitness for a particular purpose.
In no event shall Carnegie be liable for any damages in excess of the purchase price of the
Product or Battery, as applicable, or for any loss of use, loss of time, inconvenience, commercial
loss, lost profits or savings, or other incidental or consequential loss or damage.
Carnegie does not own or operate the satellite network on which the Product operates, and
therefore makes no warranty, and Carnegie assumes no liability for, the range, coverage,
design, grade of service, audio or data quality, streaming rates, equipment compatibility (with
non-Thuraya networks), network down-time, or billing practices with your use of the product
over a satellite network.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Any limitations of liability in this Limited Warranty shall not apply to (i) death or bodily injury
pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation;
(iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual
obligations. A damages claim based on a breach of major contractual obligations or gross
negligence will be limited to foreseeable damage typical for the sale contract concerned.
Obtaining Warranty Service
To obtain Warranty or Battery Warranty Service, contact Carnegie at 9737 Great Hills Trail,
Suite 260, Austin, Texas, 78759; phone: [phone]. In the event that Carnegie has
designated a Carnegie Authorized Service Provider (“CASP”) to handle warranty claims in your
geographic location, Carnegie will direct you to such CASP at the time of your initial contact. To
determine if a CASP has been designated in your area, refer to [insert hyperlink]. When
contacting Carnegie or your local CASP via telephone, call charges may apply depending on your
location. Contact your network operator for details. You will be provided a Return Materials

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 10 of 387
Authorization (“RMA”) number upon acceptance of your warranty claim by Carnegie or its
designated CASP.
Persons submitting a warranty claim must furnish proof of original purchase of the Product or
Battery in to receive any service from Carnegie or a CASP under this Limited Warranty. For all
warranty claims, the following proof of purchase documentation is required: the dated bill of
sale or delivery receipt; the name and address of the Authorized Reseller who sold the Product
or Battery; the model number; the serial number (which must not be altered or removed prior
to receipt by Carnegie or its CASP); and International Mobile Equipment Identity (IMEI) number
for the Product if applicable; together with a written description of the problem and the RMA
Number received from Carnegie or its CASP.
If your warranty claim is accepted by Carnegie or an applicable CASP, prepaid postage will be
provided to the address provided by Carnegie or the CASP at the time you receive your RMA
number. Products or Batteries must be shipped in either its original package or similar package
affording an equal degree of protection.
If Carnegie or a CASP elects to ship you a replacement Product or Battery prior to your
shipment of the replaced Product or Battery Carnegie may require a credit card authorization
or other form of payment as security for the retail price of the replacement Product or part and
applicable shipping costs. If you are unable to provide credit card authorization, advance
shipment of replacement parts may not be available to you and Carnegie will offer alternative
arrangements for service.
If advance shipment is approved, Carnegie will ship a replacement Product or part to you with
installation instructions, if applicable, and any requirements for the return of the replaced
Product or part. If you follow the instructions, Carnegie will cancel the credit card authorization,
so you will not be charged for the Product or part, excluding shipping to and from your location.
If you fail to return the replaced Product or part as instructed or return a replaced Product or
part that is ineligible for service, Carnegie will charge your credit card for the authorized
amount.
If Carnegie or a CASP elects not to provide you a refund, the repaired or replaced unit will be
returned in the prepaid return postage provided by you (or if no return postage is provided, to
your place of purchase) within a maximum of 30 calendar days of Carnegie’s or a CASP’s receipt
of the warranty Product or Battery. All accessories that are enclosed with the unit must be
individually listed on the packing slip for the shipping documentation. Neither Carnegie or any
CASP shall have any liability whatsoever for loss or damage to such accessories if they are not
listed. Defective accessories should be returned to the authorized CARNEGIE TECHNOLOGIES
Service Center as a separate repair item.

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 11 of 387
Introduction: Thuraya SatBridge Smart Terminal
Congratulations on purchasing a Thuraya SatBridge Smart Terminal!
Your Thuraya SatBridge makes anywhere, anytime connectivity a reality by enabling companies
and consumers to connect and communicate over satellite—using the full capabilities of their
smart devices.
The Thuraya SatBridge is a Satellite Wi-Fi Hotspot that gives you portable, high-speed internet
and data communications via satellite. Up to 32 mobile devices with SatBridge App can connect
to the Thuraya SatBridge over Wi-Fi within up to 300 meters (with a clear line of sight). Up to
eight concurrent users can connect to the satellite internet—while sending or receiving data—
at speeds of up to 444 kbps (kilobits per second). Setup satellite antenna faster, control which
users on Thuraya SatBridge Wi-Fi can connect to satellite and their satellite data usage using
the SatBridge App.
NOTE: Thuraya SatBridge operation is simple; however, there are important steps to
follow for first time setup. We recommend that you read this user guide carefully to
understand all the aspects of operating your Thuraya SatBridge.

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 12 of 387
Unpack the Thuraya SatBridge Smart Terminal Box
Unpack the Thuraya SatBridge Smart Terminal and accessories in the box:
•Thuraya SatBridge Smart Terminal
•AC power supply with traveler adapter kit
•Coaxial cable 20 feet long
•Coaxial cable 6 inches long
•User Guide with Warranty information (this document)
•Quick Start Guide
•Cable Removal Tool
Know Your Thuraya SatBridge Smart Terminal
Your Thuraya SatBridge has two main parts: 1) the Wi-Fi Hotspot and 2) the Satellite Antenna.
They are connected by a coaxial cable. There are two coaxial cables provided in the box: one is
6 inches (about 15 centimeters) long, and the other is 20 feet (about 6 meters) long, as
depicted in the images below. TBD: Callout for parts

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 13 of 387
How to Connect Cables
1. Determine which length of the coaxial cable you want to use.
2. Connect one end of the cable to the Wi-Fi Hotspot and connect the other end to the Satellite
Antenna unit, as depicted in the image below. Press each end of the connector and it should
click into place. The 20-foot cable is depicted in the illustration below.
3. To change the cable on Thuraya SatBridge, put the cable removal tool under the cable
connector and pull the tool up until the end comes out from SatBridge terminal. Do the
same step on the other end of the cable. Now, bring new cable to be replaced, press
each end of the cable connectors on the unit, as shown above and the connector should
click into place.
NOTE: The SatBridge Smart Terminal supports only two cable lengths: 6 inches and
20 feet. Select the cable length you use in the Settings section of the SatBridge App.

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 14 of 387
How to Join Wi-Fi Hotspot Unit and Satellite Antenna Unit
1. There are grooves inside the Satellite Antenna that hold the Wi-Fi Hotspot in place, as
depicted in the image below. Align the protruding edges of the Wi-Fi Hotspot with the
grooves in the Satellite Antenna unit and snap the Wi-Fi Hotspot unit into place.
NOTE: Be sure you position the two parts as depicted in the image below.

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 15 of 387
You can separate the Wi-Fi Hotspot unit from the Thuraya SatBridge. To do so, firmly grasp the
Wi-Fi Hotspot and pull it out of the Satellite Antenna docking ring with a slightly twisting motion.
NOTE: You may wish to separate the Wi-Fi Hotspot and the Satellite Antenna
for a variety of reasons—usually because the Satellite Antenna can receive
the best signal outdoors, while the Wi-Fi Hotspot remains indoors, or
because the Satellite Antenna needs to be placed at a point not easily
achievable when the base unit and antenna are joined.
Thuraya SatBridge Smart Terminal Specifications
This section serves as a reference guide, identifying the key operational aspects of using the
Thuraya SatBridge system along with the controls and indicators and their functions.
Physical Characteristics
Weight
8.8 lbs. / 4 kg (with full battery pack)
Size
14.0" x 11.0" x 2.65"
(355 x 279 x 67 mm)
Environmental
Operating Temperature
(on AC Power / External Battery)
Wi-Fi Hotspot
-20°C to 60°C
Satellite Antenna
-25°C to 60°C
Operating Temperature
(on Internal Batteries)
-10C to 60C
Battery Charging Temperature
0C to 40C
Storage Temperature
Wi-Fi Hotspot
-20°C to 60°C
Satellite Antenna
-40°C to 70°C
Humidity
5% to 95%, noncondensing
Ingress Protection
Wi-Fi Hotspot
IP 55
Satellite Antenna
IP 65
Vibration / Shock
MIL STD 810G, IEC 60668
External Power
Main Power Supply Adapter
Input: 100 –240 V AC, 50 –60 Hz
Output Voltage
12 V DC

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 16 of 387
System Rating
12 V DC, 3.4A
Internal Batteries
Battery Type
Lithium Ion, Rechargeable
Transmissions
Wi-Fi
802.11 b/g/n over 2.4 GHz and 5 GHz over 802.11ac
300 meters range (clear line of sight)
Wi-Fi Security
WPA, WPA2
Wi-Fi Range
300 meters
Satellite
Tx
1626.5 –1660 MHz (earth to
space)
Rx
1525 –1559 MHz (space to earth)
Full Data Throughput Transmit Time
75 minutes on internal batteries
Mobile Application
Android
Android 6.2 or higher
iOS
iOS 9 or higher
Services
Satellite Data
384 Kbps up / 444 Kbps down
Emergency
One touch SOS button
# Satellite Voice Calls
8 simultaneous VoIP calls
GPS
GPS, GLONASS
Compliance and certifications
FCC Part 15B and 15C, FCC Part 25, CE-Radio Equipment Directive (RED), EN 62368-1
Buttons on the Thuraya SatBridge Smart Terminal
1. On the front of the Wi-Fi Hotspot, there are two buttons and a panel that opens to
expose additional options, described below. TBD: Callout for buttons

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 17 of 387
2. Power button—press to turn the unit on or off.
3. Panel—open the flexible panel to expose additional options, described below. TBD:
Callout for buttons
a. Reset—To reset the Thuraya SatBridge to factory settings, insert a pin and hold
for 5 seconds.
b. USB port—Can be used to charge mobile devices.
c. AC Power—Used to connect power to the unit.
d. External battery port—Used to connect an external battery.
4. SOS/Emergency button—used to call for help. More information about this feature can
be found in the Thuraya SatBridge Positioning System
The Thuraya SatBridge contains an integrated Positioning System receiver that supports Global
Positioning System (GPS) and Global Navigation Satellite System (GLONASS) that is used to
provide location information. GPS location information is required for system access, and the
reception of a new GPS location is attempted automatically every time the Thuraya SatBridge is
powered on. This is required to establish the connection with Satellite.
For optimum GPS signal reception, make sure the Thuraya SatBridge is positioned in a roughly
horizontal placement. The GPS is located on the Wi-Fi Hotspot unit of the Thuraya SatBridge.
The Wi-Fi Hotspot GPS receiver must be able to see a large part of the sky without obstructions
from buildings, mountains, or trees.
5. SOS/Emergency Feature section of this guide.
Power Sources and Connectivity
The Thuraya SatBridge operates from these possible power sources in the following priority order:
1. AC power (100V –240V AC). An AC plug adapter set is supplied within the Thuraya
SatBridge box to accommodate most of the world’s wall socket variants.