POSIFLEX HS-35 W-G2 Series User manual

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Package Contents
HS-35xxW-G2 desktop POS (x 1)
24V/100W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Paper separator for 2” thermal paper roll (x 1)
Desktop mounting kit pack for HS-3510W-
G2/3512W-G2 (x 1) (including 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
Desktop mounting kit pack for HS-3514W-G2 (x 1)
(including 1 bottom plate, 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
User manual (x 1)
15650907010 Ver. A0
http://www.posiflex.com
HS-35xxW-G2
Desktop POS
User Manual

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SOME IMPORTANT NOTES
FCC NOTES
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CE CLASS A WARNING
This equipment is compliant with Class A of CISPR 32. In a residential
environment this equipment may cause radio interference.
AVERTISSEMENT CE CLASSE A
Cet équipement est conforme à la classe A de CISPR 32. Dans un
environnement résidentiel, cet équipement peut provoquer des interférences
radio.
WARRANTY LIMITS
Warranty will terminate automatically when the machine is opened by any
person other than the authorized technicians. The user should consult his/her
dealer for the problem happening. Warranty voids if the user does not follow
the instructions in application of this merchandise. The manufacturer is by no
means responsible for any damage or hazard caused by improper application.
LIMITES DE GARANTIE
La garantie prend fin automatiquement lorsque la machine est ouverte par une
personne autre que les techniciens autorisés. L'utilisateur doit consulter son
revendeur pour le problème qui se produit. La garantie s'annule si l'utilisateur
ne suit pas les instructions d'application de cette marchandise. Le fabricant
n'est en aucun cas responsable de tout dommage ou danger causé par une
mauvaise application.

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警告使用者
此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，
在此種情況下，使用者會被要求採取某些適當的對策。
BATTERY CAUTION NOTES
Dispose of used batteries according to the instructions.
Replacement of a battery with an incorrect type that can defeat a
safeguard (for example, in the case of some lithium battery types)
Disposal of a battery into fire or a hot oven, or mechanically crushing
or cutting of a battery that can result in an explosion.
Leaving a battery in an extremely high temperature surrounding
environment that can result in an explosion or the leakage of flammable
liquid or gas.
A battery subjected to extremely low air pressure that may result in an
explosion or the leakage of flammable liquid or gas.
BATTERIE ATTENTION NOTES
Jetez les piles usagées conformément aux instructions.
Remplacement d'une batterie avec un type incorrect qui peut annuler
une sauvegarde (par exemple, dans le cas de certains types de batterie
au lithium)
Mise au rebut d'une batterie dans le feu ou dans un four chaud, ou
écrasement ou coupure mécanique d'une batterie pouvant entraîner une
explosion.
Laisser une batterie dans un environnement environnant à des
températures extrêmement élevées pouvant entraîner une explosion ou
la fuite de liquide ou de gaz inflammable.
Une batterie soumise à une pression atmosphérique extrêmement basse
pouvant provoquer une explosion ou une fuite de liquide ou de gaz
inflammable.
警告
本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之
電池。

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Cable Exit
Views of HS-3510W-G2/3512W-G2/3514W-G2
Front View
Rear View
Power LED Indicator
Printer Error
LED Indicator
Printer Paper-Out
LED Indicator
3-Track Magnetic
Stripe Reader
(Optional)
Printed Paper Exit
HS-35xxW-G2
P-CAP Touch & LCD Panel
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
(Optional)
Paper Jam Rescue
Compartment
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover

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Left Side View Right Side View
Bottom View
Views of I/O Interface of HS-35xxW-G2
Top I/O Interface
Bottom I/O Interface
Paper Roll Cover
Release Lever
RFID Card Reader
(Optional)
Rubber Pad
DB-25 Parallel Port
RJ-50 COM Port
Rubber Pad
Mounting holes
USB 3.0 Port
VGA Port
Power Button

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Bottom I/O Interface
Connecting Power Adapter
Please refer to the following instructions on how to connect power adapter to
HS-35xxW-G2 and to organize your cables.
1. Lay your desktop POS on a level surface
with its touch screen facing down as shown
in the figure.
2. Hold the bottom I/O interface cover with
your thumb and forefinger, and then gently
pull the cover outwards to remove the
cover.
3. Connect power adapter and I/O cables to
the bottom I/O interface.
DB-9 COM Ports
PS/2 Port
RJ-10 Cash Drawer Port
24V DC-IN Power Jack
RJ-45 LAN Port
USB 2.0 Ports
Line-Out/Mic-in

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4. Have the cover join to the wedge portions
of the bottom I/O interface.
5. Before pushing the cover back into place,
neatly thread the cables through the cable
exit.
6. Press down the cover to close the bottom
I/O interface chamber.
CAUTION:
On doing insertion or extraction of a cable connector,
please always hold the connector head itself instead of
pulling the cable wire. Doing this could damage the
cables and ports, which is considered as an artificial
damage and is not covered by the warranty.
ATTENTION:
Lors de l'insertion ou de l'extraction d'un connecteur de
câble, veuillez toujours tenir la tête du connecteur elle-
même au lieu de tirer le fil du câble. Cela pourrait
endommager les câbles, ce qui est considéré comme un
dommage artificiel et n'est pas couvert par la garantie.
Le cordon d'alimentation doit être connecté à une prise
de courant avec mise à la terre.
Loading 2” or 3” Paper Rolls
Before operating the printer, please follow the below steps to load a paper roll.
1. To open the paper roll cover, push down the
paper roll cover release lever in the direction
shown in the figure.
Cable Exit

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2. Before installing 2-inch paper roll in the thermal printer, place paper
separator in the paper roll compartment by following the instructions
below. If you are using 3” paper roll for the printer, please skip to
next step.
2.1. Hold the separator with the sharp-
pointed side down.
2.2. Push the sharp-pointed part of paper
separator into the slot on the bottom
of the paper roll compartment.
2.3. Slide another side of paper separator into the slot on the top
of the paper roll compartment.
2.4. Drop 2-inch paper roll inside the
paper roll compartment.
3. To load the thermal printer with the 3-inch
paper roll, just drop the thermal paper roll
inside the paper roll compartment of the
printer as illustrated in the figure.

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4. Unroll the thermal paper and drag the loose
end of the paper till it extends towards the
paper cutter.
5. Make sure the loose end sticks out of the
opening of the paper roll compartment. Then,
close the paper roll cover by pushing it back
at the center of the top side of the cover with
a click sound.
6. Make sure the paper roll is well loaded with
the end of the paper sticking out as shown in
the figure.
To avoid paper jam or other printing errors, do NOT
press the paper roll cover release lever during printing.
Troubleshooting Paper Jams
When it comes to the common printing problems, it is inevitable that you
might encounter the issue of paper jams at some point. The following steps are
provided to assist you in fixing the problem. Before proceeding, make sure that
your POS terminal is properly shut down.
1. Open the paper jams rescue compartment by
sliding the cover in the direction shown by
the arrow.
Paper cutter

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2. In the paper jams rescue compartment, find
the adjustment wheel, which mainly allows
you to manually adjust the cutting position of
the cutter blade.
3. Keep rotating the wheel until the cutter blade
is completely retracted.
4. Observe the cutter position through the paper exit slot to ensure the
cutter blade moves upward to the retracted position.
5. Gently push down paper roll cover release
lever to open the paper roll cover. If the
cover is still stuck, please repeat Step 3 and
Step 4.
6. Remove the jammed paper, reinstall the paper roll, and then close the
paper roll cover firmly.
Replacing POS Receipt Printer Module
HS-35xxW-G2 offers a quick solution to help you to replace POS receipt
printer module when there is a need. Please go through the steps described
below to achieve the purpose. Before proceeding the procedure, please ensure
that the terminal is completely shut down.
1. After laying POS terminal on a flat surface
with its bottom facing towards you, remove
the screw shown by the arrow.
Adjustment wheel

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2. Position the terminal with its screen facing
toward you, and then push down the paper roll
cover release lever to open the paper roll cover,
3. Inside the paper roll compartment, remove the
two screws indicated by the arrows.
4. While support the terminal with one hand, grab
the right-hand side of the terminal and then
pull the front cover towards you with force to
separate the printer module from the rear case
of HS-series
5. From the left-hand side of the terminal, remove
the front cove from the rear case.
6. Disconnect all the cables indicated in the figure.

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7. Take the new printer module which you wish to replace with, and then
connect the cables to the printer control board as indicated in the
following figures.
7.1 Connect the CR cable to CR port on the
control board.
7.2 Insert the cable to the port for printer
signal on the control board.
7.3 Attach the USB cable to Type-B USB
port on the control board.
7.4 Plug the cable to DC-IN power jack on
the control board.
8. Carefully support the printer module
with both of your hands and then push it
back into the rear case of HS-series
terminals.
9. After ensuring the front cover is well
attached to the rear case, insert the two
screws back into the screw holes inside the
compartment, secure them, and then close the
cover.

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10. Insert the screw which you removed in step 1
to the screw hole at the bottom, and then
fasten it properly, as the figure shows.
Mounting the POS onto a Table
This section will describe two alternative solutions to help you fix the POS
firmly onto a table in preventing your POS system from being rocked, tipped
or tilted accidentally.
Using bottom plate (for HS-3514W-G2 only)
Please be informed the bottom plate is available for HS-3514W-G2 models,
but an optional item for HS-3510W-G2/3512W-G2 users. Please follow the
steps below to install the bottom plate for HS-3514W-G2.
1. Take the bottom plate with the mounting bracket out of the package,
and place it with its screw holes on the top in your preferred position.
2.
3. Support your POS terminal with its
screen facing towards you. Then, align
the two screw bolts on the bottom of the
POS with the rail slots of the mounting
bracket.
4. Push the POS backwards along the rail slots of the bracket until the
terminal is locked into place.
Bottom Plate
Mounting bracket
Screw holes

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5. After inserting another two scerws into the two mouting holes located
on the rear of the POS, fasten them to fix the POS termial to the
bottom plate.
Using desktop-mounting kits
Please follow the steps below to install desktop-mounting kits.
1.
For HS-3510W-G2/3512W-G2 users, take
the mounting bracket out of desktop-
mounting kits.
For HS-3514W-G2 users, please first release the mounting bracket from
the bottom plate by removing two screws as shown in the figure.
2. After placing the mounting bracket in your
preferred mounting position, use the screw
holes of the mounting bracket to drill two
holes on the surface. Each hole has to be at
least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
3. Insert two plastic anchors into the holes you
drilled in step 2 and use a hammer to tap the
plastic anchors into the drilled holes.
Mounting bracket
Bottom Plate

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4. After well attaching two screw holes of the mounting bracket to the
plastic anchors, insert two self-tapping screws into the plastic anchors
through the mounting bracket and then secure the bracket.
5. Support your POS terminal with its screen
facing towards you. Then, align the two
screw bolts on the bottom of the POS with
the rail slots of the mounting bracket.
6. Push the POS backward along the rail slots of the bracket until the
terminal is locked into place.
7. To completely mount the desktop POS onto the table, please follow the
steps below.
7.1 Use the two mouting holes located on the rear of the POS to drill
another two holes on the same surface. Each hole also has to be at
least
4
1
” or 6.25 mm diameter and
8
3
1
” or 35mm in depth.

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7.2 Push the POS in the direction shown by the arrow to reomve it from
the mouting bracket.
7.3 After pushing two plastic anchors into
the drilled holes, tap the plastic anchors
into the drilled holes with a hammer.
7.4 Refer Step 6 to mount the POS to the bracket.
7.5 Apply two self-tapping screws through the mounting holes into the
two plastic anchors. Then, fasten the screws to completely lock the
POS onto the table.
Installing a Customer Display to HS-35xxW-G2
HS-35xx-G2 also allows you to additionally install a customer display to
expand its functionality. Based on the model of the second display, the step-
by-step instructions are provided in its own user guide to help you mount it
onto your POS system. Please refer to the relevant user manual for detailed
information.
Installing an Operating System
You are highly advised NOT to install an operating system on
HS-35xxW-G2 without professional instructions. Improper installation could
lead to system malfunction or failure. Please contact with your dealers about
the issues of operation system installation.
Performing System Recovery
For HS-35xxW-G2 with preloaded operating systems, Please be advised to
contact your service center for further assistance with system recovery. You
are NOT encouraged to recover your system without the help of the system
integrators.

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Powering ON/OFF the HS-35xxW-G2
Power ON HS-35xxW-G2
To power on the POS, gently press and hold
down the power button for at least 1 second till
the Power LED indicator turns solid blue, and
then release the button.
Power OFF HS-35xxW-G2
For HS-35xxW-G2 which is preloaded with Windows OS, please carefully go
through the sequences described below to properly shut down the system:
1. Right click on Start button on the taskbar.
2. In the pop-up menu, select Shut down or sign out > Shut down to
completely power down the POS system.
However, it is likely that POS terminals cannot restart or shut down normally
due to the unexpected reasons. In such a case, you should initiate a shutdown
by keeping holding down the power button more than 10 seconds.
Operating the Magnetic Stripe Reader (Optional)
To have the magnetic stripe reader of HS-35xxW-G2 work properly, you must
bear in mind the following tips while swiping your MSR cards through the
reader.
1. Make sure to swipe your card with the
side of magnetic stripe facing up.
2. Make sure to swipe your card along
the track of the reader from left to
right or from right to left in the
direction shown below.
Using the RFID Card Reader (Optional)
To retrieve data through the RFID
card reader, tap your Mifare card
against the RFID reader as shown
below.
Power Button

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Scanning Barcodes with Posilfex 2D Scanner (Optional)
The integrated Posiflex 2D Scanner is another prominent feature of HS-
35xxW-G2. With its hand-free design, it offers a more convenient solution for
users to read 1D/2D barcodes and then transmitted scanned data to the terminal
for further processing, which greatly increases your working efficiency. By
default, the scanner is set to Auto Trigger operational mode.
Also, to adjust the scanning angle of
the scanner, you may tilt the scanner
up and down as indicated in the
figure below.
Using Fingerprint or iButton Sensors (Optional)
As for access control to your computer, two optional identification
mechanisms are provided and integrated in HS-35xxW-G2: The fingerprint
and iButton sensors. Either will work to verify an individual’s identity.
In order to allow the fingerprint sensor to function normally, you have to
register your own finger first using Fingerprint Recognition Tool which is
pre-installed and accessible on your desktop of your system.
Fingerprint Sensor
iButton Sensor
Status LED Indicator
After HS-35xxW-G2 is powered on, it is significant to observe the status of
LED indicators anytime to ensure your system functions normally. More
importantly, knowing how to interpret the status indicators enables you to
perform basic troubleshooting more efficiently. The below chart is thus
provided to enumerate all the possible indicator lights with their meanings for
your reference.

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LED
Status
Description
POWER LED
Solid orange
System standby
Solid blue
System ON
Error LED
Solid red
Cover open
Flashing red
Operating temperature of
thermal head is high
Paper-out LED
Solid red
Out of Paper
Driver Download
If your POS terminal is shipped without OS pre-installed, please download the
relevant driver that you need from the Posiflex website
(http://www.posiflex.com/en-global/Download/download).
Adjusting LCD Monitor for a Better Viewing Angle
For an optimal viewing angle, please tilt the LCD
monitor up and down in the directions shown by
the arrow in the below figure. Please be advised
not to touch LCD panel while setting up the tilt
angle for HS-35xxW-G2.
Specifications
HS-3510W-G2
HS-3512W-G2
HS-3514W-G2
CPU
Intel Elkhart Lake Celeron J6412
Memory
2 x DDR4 SO-DIMM
Storage Device
2 x M.2 port (M.2 2280 / B+M key)
TPM
TPM 2.0
Power Supply
24V/100W
Display
9.7” 1024 x 768
LCD Panel
12.1'' 1024 x
768 LCD panel
14'' 1366 x 768
LCD panel
Operating System
Windows 10 IoT
Touch Screen
Bezel-free P-CAP touch
Serial Port
2 x DB9 Port (on bottom I/O plate)
1 x RJ50 Port (on the top I/O plate)
Parallel Port
1
CR Port
1 Port controlling 2 CR
VGA Port
D-SUB 15-pin , with 12V power for Posiflex LCD
monitors

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HS-3510W-G2
HS-3512W-G2
HS-3514W-G2
Standard USB Port
1 x USB 3.0 (top I/O) + 3 x USB 2.0 (bottom I/O)
Audio Port
1, Line-out / Mic-in combo
PS/2 KB Port
1
Ethernet Port
1 x 10/100/1000 Mb
LED Indicator
Power ON/ standby, bi-color LED indicators
Ethernet link LED indicator on Ethernet connector
Printer error & paper-out LED indicators
Extension Slot
1 x M.2 socket
Optional Items
MSR, Finger Print Sensor, RFID, 2D image Scanner, WiFi
module , iButton, 4G module
Dimension
(W x D x H in mm)
244.5 x 198 x 434
297 x 198 x 473
371.5 x 198 x 473
Weight
(N.W. in kg)
4.4
5.5
6.0
Environmental
Requirements
Operating：0°C 〜50°C, 20%RH - 90%RH
Storage：-20°C 〜70°C, 10%RH - 90%RH
Regulation Rules
FCC/CE
3” Thermal printer with auto-cutter
Printer speed
250 mm/sec max.
Paper size
3” thermal paper or 2” thermal paper with 2” paper
separator
Posiflex 2D Scanner
Focal distance
120 mm
View Angel
Horizontal
approx. 38.0˚
Vertical
approx. 26.4˚
Supported
Symbology
UPC, EAN, Code 39, Codabar, Interleaved 2 of 5, Matrix 2
of 5, POSTNET, MSI/Plessey, UK/Plessey, Code 128,GS1-
Databar, GS1-Databar Limited, GS1-Databar Expanded,
QR Code, PDF417
※ The product information and specifications are subject to change without
prior notice. To get the detailed information on the HS-35xxW-G2, please
check this model from Posiflex Global Website.