Casa Systems Verizon User manual

DOC-3198-01
Document Revision 3.1.0
October 2021
Verizon 4G LTE
Network Extender 3
for Enterprise
User Guide

© 2021 Casa Systems, Inc.
All rights reserved. Licensed software products are owned by Casa Systems or its suppliers and are protected
by United States copyright laws and international treaty provisions.
The information regarding the product in this manual is subject to change without notice. All statements,
information, and recommendations in this manual are believed to be accurate but are presented without
warranty of any kind, express or implied. Users must take full responsibility for their application of the product.
In no event shall Casa or its suppliers be liable for any indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this
manual, even if Casa or its suppliers have been advised of the possibility of such damages.

User Guide
iii
Contents
Preface
About this guide .................................................................................................... vi
Document revision history.............................................................................. vii
Corporate facility ............................................................................................ vii
Personal and Product Safety ...............................................................................viii
Site Safety......................................................................................................viii
Materials ........................................................................................................viii
Electrical ......................................................................................................... ix
Shipping, Transport, and Manual Handling..................................................... ix
Installation........................................................................................................ x
Maintenance .................................................................................................... x
Environment..................................................................................................... x
Grounding ....................................................................................................... xi
Technical documentation ................................................................................ xi
Safety Warnings............................................................................................. xii
Chapter 1. Getting Started
Introduction ....................................................................................................... 1-2.
System Requirements ................................................................................. 1-3.
Network Extender Basics ............................................................................ 1-4.
Chapter 2. Installation
Unpacking the box ............................................................................................ 2-2.
Required fasteners (not provided) .............................................................. 2-3.
Installing the wall bracket .................................................................................. 2-3.
Securing the mounting bracket to the wall ........................................................ 2-4.
Securing the mounting bracket to a dropped ceiling ......................................... 2-7.

Contents
Network Extender 3
User Guide
iv
Connecting the cables .....................................................................................2-11.
Optional mounting configurations ............................................................. 2-13.
Startup sequence ............................................................................................ 2-14.
Indoor GPS antenna ....................................................................................... 2-18.
INT/EXT antenna ............................................................................................ 2-20.
PoE device ...................................................................................................... 2-21.
Making a call ................................................................................................... 2-23.
Chapter 3. Web GUI
PC requirements ............................................................................................... 3-2.
Admin website access ...................................................................................... 3-2.
LMT port ...................................................................................................... 3-3.
Same network ............................................................................................. 3-5.
Admin website overview ................................................................................... 3-6.
Sign in ......................................................................................................... 3-6.
Change admin password upon first sign in ................................................. 3-7.
Setting a password ..................................................................................... 3-7.
Security questions ....................................................................................... 3-8.
Setting a security answer ............................................................................ 3-8.
GUI header bar ........................................................................................... 3-9.
4G service state management .................................................................. 3-10.
Network Extender alarms ...........................................................................3-11.
Dashboard ................................................................................................ 3-12.
Chapter 4. Configuration
Firewall settings ................................................................................................ 4-2.
Firewall rules for business ................................................................................ 4-4.
Chapter 5. Troubleshooting
Status LEDs ...................................................................................................... 5-2.
Alarm troubleshooting ....................................................................................... 5-3.

Contents
User Guide
User Guide v
Chapter 6. Specifications
General information ...........................................................................................6-1.
Physical and Environmental ..............................................................................6-1.
Frequency bands ...............................................................................................6-2.
Supported services ............................................................................................6-2.

Contents
Network Extender 3
User Guide
vi

User Guide
vi
Preface
About this guide
The Network Extender 3 User Guide is intended for system administrators, support
engineers, and operators who are responsible for basic installation and configuration
of Network Extender units. Users who perform these tasks should be familiar with the
Apex hardware and software capabilities, as well as have experience with both 3G and
4G technologies.
The following chapters are provided in this guide:
For information about See
Getting Started Chapter 1.
Installation Chapter 2.
Web GUI Chapter 3.
Configuration Chapter 4.
Troubleshooting Chapter 5.
Specifications Chapter 6.

Preface
Network Extender 3
User Guide
vii
Document revision history
This document supports the following Network Extender 3 software. See the Casa
Systems – Apex eFemto Small Cell Release Notes for additional information on new
functionality not yet covered in this guide.
• Revision 1.0.0 — April 2021; initial version, R4.9.24.1
• Revision 2.0.0 — May 2021; revised version, R4.9.29
• Revision 3.0.0 — September 2021; initial version, R4.10.8
• Revision 3.1.0 — October 2021; revised version, R4.10.8
Corporate facility
Casa Systems, Inc.
100 Old River Road
Andover, MA 01810
Tel.: [phone]
World Wide Web: www.casa-systems.com

Preface
User Guide
User Guide viii
Personal and Product Safety
This product safety information includes U.S. directives that you must follow. All
applicable OSHA regulations and standards shall be followed.
The installation, maintenance, or removal of telecommunications equipment requires
qualified, experienced personnel. Installation instructions are written for such
installation personnel.
Site Safety
Site construction shall be design-approved and certified by engineers who have valid
and up-to-date P.E. license approval with the National Society of Professional
Engineers.
Workers shall evaluate site safety as per all applicable safety ordinances and
requirements including, but not limited to OSHA, NFPA 70, and applicable building
code requirements prior to, during, and after completion. Workers shall not conduct
product work until and unless the site is in full safety compliance with associated
regulatory requirements.
Materials
Workers shall use only approved materials that comply with applicable safety and
environmental requirements. All materials shall be deployed in accordance with all
applicable safety requirements, and according to manufacturer instruction. Workers
shall not install any materials that are intrinsically unsafe, or have shipping, handling,
or installation instructions that are intrinsically unsafe.

Preface
Network Extender 3
User Guide
ix
Electrical
This product contains hazardous energy levels as defined by UL 60950. Care must be
taken as injury to personnel or damage to the equipment could result from mistakes.
Maintenance should only be carried out by approved workers who have adequate
training and understanding and are familiar with the required procedures and
instructions.
In addition to all applicable safety requirements, workers shall abide by the latest
edition of NFPA 70 national electrical code. Certified and licensed Electricians and
Power Limited Technicians shall perform electrical work as required by applicable
regulatory requirements.
All structural materials shall be grounded, and all input and outputs shall have built-in
isolation from the network as per NFPA 70 standards and client-approved standards.
All connectivity and input and output hardware ports that connect to external power
sources shall be designed and installed to meet national safety and regulatory
requirements.
Shipping, Transport, and Manual Handling
Worker shall assure they understand and abide by all associated regulatory and
standards instruction applicable to shipping, transport and handling of product,
including but not limited to OSHA and all associated documentation for product
shipping, transport, and manual handling requirements.
Worker shall assure adequate and approved shipping, transport, and handling
procedures are utilized to maintain safety.

Preface
User Guide
User Guide x
Installation
Installation shall be carried out by trained and competent workers always observing
all applicable safety rules and regulations.
Workers shall read, and understand the latest published installation documentation,
and make sure all required workers, tools, and materials are approved and present
prior to beginning any defined work task.
Workers shall also abide by the latest published installation documentation for general
work procedures and guidance materials.
All relevant safety measures must be taken to ensure that equipment is not connected
to live power and transmission sources during installation. Equipment must be
correctly installed to meet the relevant safety standards and approval conditions.
Maintenance
Maintenance shall be carried out by trained and competent workers while always
observing all applicable safety rules and regulations. Equipment covers shall not be
removed while live power and/or transmission is connected unless specifically
directed by a Casa published work instruction and as determined safe by all associated
safety rules and regulations.
Environment
The product must be operated in an environment within the specified relative
humidity and ambient temperature ranges.
Keep all liquids away from the equipment, as accidental spillage can cause severe
damage.

Preface
Network Extender 3
User Guide
xi
Grounding
To comply with ANSI/NFPA70 and UL 60950, equipment must be connected to a
safety grounding point via a permanent connection. Grounding points are located on
the product for this purpose. Always connect the ground cable as per the latest
published instructions before fitting other cables. The product must remain grounded
continuously unless all system and power connections are removed.
If equipment is grounded through a cabinet or rack, make sure it is done so properly
according to the latest published installation instructions.
Technical documentation
Casa Systems provides the following documentation set in PDF format, viewable
using current versions of Adobe Reader©. The latest documentation and revisions are
uploaded on a continued basis for Casa customers.
Contact Casa Technical Support or a Casa Sales Representative for assistance with
downloading selected Casa documentation PDFs.
• Casa Systems – Apex eFemto Small Cell User Guide (this document)
• Casa Systems – Apex eFemto Small Cell Release Notes
• Casa Systems – Apex eFemto Small Cell Quick Start Guide

Preface
User Guide
User Guide xii
Safety Warnings
AC System: Disconnect AC power, before servicing.
RF Cable Installation: Installation shall be in accordance with the
applicable parts of Chapter 8 of ANSI/NFPA 70.
Circuit Breaker: Branch circuit protection.
The power system must be equipped with external branch circuit protection
that complies with NEC requirement and have a rating maximum of 20A.
(Use UL-listed circuit breaker.)

Preface
Network Extender 3
User Guide
xiii

User Guide
1-1
Chapter 1. Getting Started
About this chapter
This chapter provides Getting Started information for the Network Extender 3.
The following topics are covered in this chapter:
Topic Page
Introduction 1-2
System Requirements 1-3
Network Extender Basics 1-4

Introduction
Network Extender 3
User Guide
1-2
Introduction
This user guide introduces the Verizon Wireless 4G LTE Network Extender 3 for
Enterprise, designed to quickly enhance and extend the Verizon Wireless network
experience for voice and data.
Figure 1-1. Network Extender 3
This Network Extender provides the following features:
• This Network Extender is a simple-to-install device that provides enhanced
in-building wireless service without having to change your existing 4G LTE
mobile phone.
• This Network Extender allows users to easily install and configure the system by
connecting to an existing broadband network.
• This Network Extender supports an embedded web server, which allows you to
customize your device settings providing troubleshooting and operational data.

Introduction
User Guide
User Guide 1-3
System Requirements
• This device only supports Verizon Wireless 4G LTE mobile handsets with
Advanced Calling turned on, as shown in Chapter 2, Making a call.
• Internet Access: This Network Extender requires an Internet connection to operate
and must be connected to an available port on a router or modem with always-on
Internet connection with a recommended bandwidth greater than 50mbps.
Note: A lower bandwidth configuration may impact the system performance
and user experience.
• GPS signal: This Network Extender requires continuous GPS location to operate.
Ensure the supplied GPS antenna is properly installed near or on a window with
clear and open view of the sky. Sync LED should be green.
• Firewall modifications may be required to support the solution. Be sure to contact
your IT administrator for the required changes. Please review the Server
Addresses and Firewall Rules in Chapter 4, Configuration.
• The Network Extender supports IEEE 802.3ab Gigabit Ethernet
Auto-Negotiation. Auto-Negotiation is a requirement of 802.3ab and may cause a
speed and/or duplex mismatch if not fully enabled on the Network Extender
switch/router port.
Casa recommends that Full auto-negotiation be enabled. If the Network Extender
does not come into service as either 100/Full or 1000/Full, the recommendation is
to configure statically as either 1000/Full (if capable) or 100/Full.
Note: If 100/Full is used, the Network Extender can go into service, but
throughput will be limited.
• In the event that firewall changes are needed, please attempt to make these
changes before calling into Customer Care. For more clarity on firewall settings,
please see Chapter 4, Configuration.

Introduction
Network Extender 3
User Guide
1-4
Network Extender Basics
This section will guide you through the basic features and functions of your Network
Extender. Figure 1-2 details the ports on the back of the Network Extender.
Figure 1-2. Network Extender Ports
The RF Antenna of Network Extender is embedded in the Front cover and 6 different
external antenna ports are located on the top of the Network Extender.
The included GPS antenna is required for the automated setup process and is
necessary in the event the mobile phone is used to call for emergency services while in
the coverage area of the Network Extender. Table 1-1 provides port information for
the Network Extender.
The Network Extender has multiple, single color LEDs used to indicate the device
connectivity status. Please refer to Chapter 5, Troubleshooting when attempting to
troubleshoot the solution.
Table 1-1. Network Extender port descriptions
Port Name Function
GPS To connect GPS antenna and receive GPS signal.
INT/EXT To select antenna INT (Internal)/EXT (External).
WARNING: Incorrect use of this switch may cause PA damage. Refer to INT/EXT
antenna (page 2-20) for important information on the proper use of the INT/EXT
switch.
Reset Factory Reset.
1PPS To connect 1PPS clock source (Iridium receiver or GPS receiver) and receive
1PPS signal.
LMT Local Monitoring Terminal Port to manage setting and display device status.

Introduction
User Guide
User Guide 1-5
PoE/WAN To connect to a Power over Ethernet (PoE) and/or Wide Area Network (WAN) Port.
Power To connect Power Supply (12V DC).
Table 1-1. Network Extender port descriptions (continued)
Port Name Function

Introduction
Network Extender 3
User Guide
1-6