Casa Systems NetComm NTC-500 User manual

5G INDUSTRIAL
IOT ROUTER
NTC-500
Quick Start Guide

1 x Text
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NTC-500
5G Industrial IoT Router
1 x NTC-501/
NTC-502 Router
1 x Welcome card
1 x Two-way
Terminal Block
1 x Compliance
leaet
1 x 1m
Ethernet cable
1 x DIN Rail
Mounting Bracket
WHAT’S IN THE BOX
GETTING STARTED
This quick start guide will help to get you up and running with your new
NetComm NTC-500 router. Further advanced conguration can be found in
the NTC-500 User Manual.
WHAT YOU’LL NEED
Depending on your chosen setup you may need certain components to congure your
device correctly, such as:
› An external power supply unit for the NTC-500 router.
› External antennas with an SMA male connection.
› A athead screwdriver for terminating power input wires.
› A laptop or PC for setup and advanced conguration.
› Additional fasteners and screwdrivers for specic wall or rail mounting.

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DEVICE OVERVIEW
1 2 3 4
5 6 7
NO. INTERFACE DESCRIPTION
1Two-way terminal block
connector
Connect power source wires here. Power wires may be terminated
on optional terminal block and connected to DC input jack. Refer to the
Installing your router section for further information.
2Factory Reset Button Press and hold for less than 5 seconds to reboot to normal mode.
Press and hold for 5 to 15 seconds to reboot to recovery mode.
Press and hold for 15 to 25 seconds to reset the router to factory
default settings.
32.5Gbps RJ45 Ethernet port Connect one device or several devices via a network switch here.
4USB-C port Provides USB connectivity for debugging.
5Antenna sockets SMA female connector for cellular antennas.
6SIM card tray Insert SIM card here.
7SIM eject button Press with a SIM removal tool to eject the SIM card tray.

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LED INDICATORS
The NTC-500 uses nine LEDs to display the current system and connection status.
CUSTOM
SIGNAL
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5G4G
LED NAME COLOUR STAT E DESCRIPTION
Power
Off Power off
Blinking Router starting up
On Power on
SIM
Off No SIM detected
Blinking SIM error
On SIM installed and working
4G Network
Off No 4G connection
Blinking Connecting to 4G network
On 4G connected
5G Network
Off No 5G connection
Blinking Connecting to 5G network
On 5G connected
Signal Strength
Off No signal
One Lit Poor signal
Two Lit Fair signal
Three Lit Good signal
Custom 1 (NTC-502)
Off No 3G connection
Blinking Connecting to 3G network
On 3G connected
Custom 1 (NTC-501) Customizable Programmable LED for custom use
Custom 2 Customizable Programmable LED for custom use

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INSTALLING YOUR ROUTER
1. INSERT THE SIM CARD
Before inserting the SIM card, examine the SIM for signs of damage or deformation
that could prevent it being safely inserted or cause it to become stuck in the router.
Examine the gold contact points of the SIM for signs of wear or damage that may
prevent it from working correctly.
Use a thin pointed implement such as a paper clip, pen, or SIM eject tool to press the
SIM eject button which ejects the SIM card tray. Place the SIM card in the tray and
then insert the loaded tray into the SIM card slot with the gold side facing up. The SIM
tray should slide easily into the slot, do not force the loaded SIM tray into the slot.

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2. AT TACH ANTENN AS
The router is tted with four SMA female antenna connectors. Attach antennas
tted with a SMA male connector by turning them in a clockwise direction.
Refer to the Device Overview section for the antenna socket layout.
For best performance, align the
antennas as shown below.
Rotate
Clockwise

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3. MOUNT THE ROUTER
Choosing a location
Try to mount your router in a location that is both aesthetically pleasing and will
provide the best possible signal strength with your chosen antennas. If you nd the
signal strength is weak, try adjusting your antennas (if adjustable), mounting them
differently or changing their orientation.
The signal strength LEDs update within a few seconds of a rolling average
signal strength reading. When selecting a location for the router, please allow
up to 20 seconds for the signal strength LEDs to update before repositioning.
Mount your router in a suitable location using the options below:
Wall mount
Your router can be mounted without using the DIN Rail mounting bracket.
Use a minimum of two screws (5mm diameter) through the holes on either
side of the device.

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DIN Rail mounting bracket
The DIN rail mounting bracket offers multiple options to mount your router.
1
V
2 3 4
4 x mounting holes allow you to secure the DIN bracket to a
wall, using a minimum of two screws (3.5mm diameter).
V Bend allows you to snap the DIN bracket onto the middle
of a DIN rail rather than sliding it onto the end.

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Clip the router into the bracket as follows:
1
2

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Wall mounted via DIN bracket
Ceiling mounted via DIN bracket

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Pole mounted via DIN bracket
Desk Mount

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4. CONNECT THE POWER
Connect power to your router using one of the following options:
1. DC power using the optional DC power supply
2. DC power 8 – 40V using a eld terminated power source
Connecting the power:
Remove the attached green terminal block from your router and insert the wires from
the power supply or power source into the terminal block. Use a athead screwdriver
to tighten the terminal block screws and secure the power wires, making sure you have
correctly wired the terminal block.
The green power LED on the router will begin blinking when a power source is
connected and turns solid green when the router is completely powered on.
TERMINAL DESCRIPTION
+Positive wire for power
-Ground wire

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5. ACCESSING THE ROUTER WEB INTERFACE
First, connect one end of the included Ethernet cable to the Ethernet port on the
router and the other end to an Ethernet port on your computer.
Open a web browser and navigate to ht t ps://192.168.1.1/
The web user interface is displayed.
Note – The HTTP protocol is disabled by default, secure HTTP (HTTPS) is the default protocol.
Initialization
The rst time the device starts up (or starts up after it is factory reset), the device
enters Conguration Mode. In Conguration Mode, the router runs a setup wizard
which must be completed before the router features can be accessed. This is a
security feature which enables you to set strong passwords for the web interface
accounts, as well as Telnet/SSH access. Conguration Mode also allows you to restore
a previous conguration from a le.
To complete the setup:
1. Select the Next button on the rst dialog box.
2. Enter the factory default password which can be found on the label on the
bottom of the device, then select the Next button.
3. Select whether to congure the router as a new device or to restore a previous
conguration backup.

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Congure as a new device
To congure as a new device:
A. Select I want to congure this as a new device then select the OK button.
The New Passwords page is displayed.
B. Enter a new password in each eld for each account. There are three system
management accounts (root, admin and user) as well as the SSH account. Each
account may be congured with the same password. Select the Same as root
password checkbox to use the same password as the root user account.
Any password used must meet the following security criteria:
› The password must be a minimum of eight characters and no more than 128
characters in length.
› The password must contain at least one upper case character, one lower case
character and one number.
› The password must contain at least one special character.
› The password must not be in a list of common password patterns, names and
surnames, popular English words, popular US television shows, and other common
patterns such as dates, repeated characters, or keyboard patterns.
C. Select the Save button to conrm the passwords. The router reboots into live mode
automatically.
Restoring conguration from a previous backup le
Your router conguration, including passwords, can be restored by using
a backup le. To use the backup le:
A. Select I want to restore my conguration from a previous backup, then select
the OK button.
B. Select Choose a le and locate the backup le on your computer. If the backup le
is encrypted, enter the password, then select the Submit button.
C. The router restores the previous conguration, then reboots. After reboot, log in
using the passwords that were congured on the backup conguration.

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Logging in
To log in to the router, enter the login username (root or user) and the password that
you congured during the initialization process.
6. UNLOCK THE SIM CARD
If the inserted SIM is PIN locked, upon login a dialog is displayed informing you that
you must unlock the SIM before use.
Select the OK button. The SIM Security page is displayed.

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In the Current PIN eld, enter the SIM PIN, then in the Conrm Current PIN eld,
enter the SIM PIN again. If you do not want to enter the SIM PIN each time the router
reboots, select the Remember PIN option. Select the Save button.
If the SIM PIN was entered correctly, the router displays a success message.
The SIM is unlocked and ready for use.
7. CONNECT TO THE INTERNET
The router automatically attempts to connect to the internet after checking the SIM
status and attempting to detect the correct APN and connection details.
Depending on your mobile operator, the automatic conguration may fail, and you will
have to manually enter the connection details.
Manual conguration
To manually congure the connection prole:
1. From the top navigation bar, select Networking.
2. Next to Prole1, select the button. The Wireless WAN prole settings screen
is displayed.

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3. In the APN eld, enter the APN name that your carrier requires for a mobile
broadband connection. If required, enter the username into the Username eld,
and the password into the Password eld.
4. Select the Save button to apply the prole. The connection prole is now
congured.
Verify the connection status
From the top navigation bar, select Status. The Status page is displayed.
A successful connection is established if the Status eld in the WWAN Connection
Status section displays Up.
The modem is ready for use. Connect a device or switch using the 2.5Gbps
Ethernet port. For further conguration, see the User Manual.

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SAFETY AND PRODUCT CARE
ELECTRICAL SAFETY ACCESSORIES
Only use approved accessories.
Do not connect with incompatible products or accessories.
Connection to a car
Seek professional advice when connecting a device interface to the vehicle
electrical system.
DISTRACTION
Operating machinery
Full attention must be given to operating the machinery in order to reduce the risk of
an accident.
Driving
Full attention must be given to driving at all times in order to reduce the risk of
an accident. Using the device in a vehicle can cause distraction and can lead to an
accident. You must comply with local laws and regulations restricting the use of
mobile communication devices while driving.
PRODUCT HANDLING
You alone are responsible for how you use your device and any consequences
of its use.
You must always switch off your device wherever the use of a mobile phone is
prohibited.
Do not use the device without the clip-on covers attached, and do not remove or
change the covers while using the device. Use of your device is subject to safety
measures designed to protect users and their environment.
Always treat your device and its accessories with care and keep it in a clean and
dust-free place.
Do not expose your device or its accessories to open ames or lit tobacco products.
Do not expose your device or its accessories to liquid, moisture or high humidity.

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Do not drop, throw or try to bend your device or its accessories.
Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device
or its accessories.
Do not paint your device or its accessories.
Do not attempt to disassemble your device or its accessories, only authorized
personnel must do so.
Do not expose your device or its accessories to extreme temperatures. Ensure that
the device is installed in an area where the temperature is within the supported
operating temperature range of -30°C to +75°C.
Do not use your device in an enclosed environment or where heat dissipation is
poor. Prolonged use in such space may cause excessive heat and raise ambient
temperature, which will lead to automatic shutdown of your device or the
disconnection of the mobile network connection for your safety. To use your
device normally again after such shutdown, cool it in a well-ventilated place before
turning it on.
Please check local regulations for disposal of electronic products.
Do not operate the device where ventilation is restricted.
Installation and conguration should be performed by trained personnel only.
Do not use or install this product near water to avoid re or shock hazard. Avoid
exposing the equipment to rain or damp areas.
Arrange power and Ethernet cables in a manner such that they are not likely to be
stepped on or have items placed on them.
Ensure that the voltage and rated current of the power source match the
requirements of the device. Do not connect the device to an inappropriate
power source.

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Small Children
Do not leave your device and its accessories within the reach of small children or allow
them to play with it.
They could hurt themselves or others, or could accidentally damage the device.
Your device contains small parts with sharp edges that may cause an injury or which
could become detached and create a choking hazard.
Demagnetization
To avoid the risk of demagnetization, do not allow electronic devices or magnetic
media to be close to your device for a long time.
Avoid other magnetic sources as these may cause the internal magnetometer or other
sensors to malfunction and provide incorrect data.
Electrostatic Discharge (ESD)
Do not touch the SIM card’s metal connectors.
Air Bags
Do not place the device in the area near or over an air bag or in the air bag
deployment area.
Mount the device safely before driving your vehicle.
Emergency & other situations requiring continuous connectivity
This device, like any wireless device, operates using radio signals, which cannot
guarantee connection in all conditions. Therefore, you must never rely solely on
any wireless device for emergency communications or otherwise use the device in
situations where the interruption of data connectivity could lead to death, personal
injury, property damage, data loss, or other loss.
Device heating
Your device may become warm during normal use.