Cellphone-Mate CM288-W User manual
Installaon Manual
4G LTE Accelerator Kit
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. i
CHAPTER 1: Introduction - - - - - - - - - - - - - - - 1
1.1 - Package Contents - - - - - - - - - - - - - - - 1
1.2 - Features & Benefits - - - - - - - - - - - - - 2
1.3 - How It Works - - - - - - - - - - - - - - - - - - 3
1.4 - Additional Options - - - - - - - - - - - - - - 4
1.5 - About This Manual - - - - - - - - - - - - - - 4
CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 7
2.1 - Safety Warnings - - - - - - - - - - - - - - - - 7
CHAPTER 3: Installation - - - - - - - - - - - - - - - - - 9
3.1 - Selecting the Location - - - - - - - - - - - 9
3.2 - Finding the Strongest Signal - - - - - - 10
3.3 - Mounting the Antenna - - - - - - - - - - 10
3.4 - Running the Cable - - - - - - - - - - - - - 11
3.5 - Extending the Cable - - - - - - - - - - - - 13
CHAPTER 4: Warranty - - - - - - - - - - - - - - - - - 15
4.1 - Warranty Periods - - - - - - - - - - - - - - 15
4.2 - Warranty Information - - - - - - - - - - 16
4.3 - Contact Information - - - - - - - - - - - - 18
Table of Contents
4G Accelerator Kit - Installation Manual
ii Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
Copyright & Trademark Information
THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION
FOR YOUR ACCELERATOR KIT BY CELLPHONE-MATE, INC (CMI). CMI RECOMMENDS THAT YOU SAVE
THIS MANUAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS KIT.
Copyright © 2011 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark and
Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks
are the property of their respective owners.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 1
This chapter introduces you to the 4G
LTE Accelerator Kit and familiarizes
you with the layout of this manual.
1.1 - Package Contents
The 4G LTE Accelerator Kit contains the following
items:
• CM288-W outdoor antenna (1)
• CM240-20FF 20’ ultra-low loss cables (2)
• CM240-20FN 20’ ultra-low loss cables (3)
• 4G adapter cable (4)
• Wall anchors (not shown)
If needed, you may purchase additional cables
and other accessories from Cellphone-Mate, Inc.
CHAPTER 1: Introduction
4G LTE Accelerator Kit - Installation Manual
2Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
1.2 - Features & Benefits
The 4G LTE Accelerator Kit gives you the best per-
formance from your new 4G data card. 4G tech-
nology allows high speeds for easy image and
movie viewing, video conferencing, and accessing
the data you need. The 4G LTE Accelerator Kit by
Cellphone-Mate lets you get the most out of this
technology by making sure that the signal can
reach you even when you are inside and/or
blocked by geographic location, building materi-
als, or structural design.
The 4G LTE Accelerator Kit includes the CM288-W
antenna, which is compatible with 3G and 4G cel-
lular networks. This kit receives the signal outside
where it is strongest, passes it to your data card
without the loss normally encountered when
moving indoors, and returns the signal from the
cellular data card to the tower. Please note that
the amount of performance boost depends on a
number of factors including available service, out-
side signal strength, building structure, and more.
Increasing the performance of your 4G data card
is as easy as:
1. Installing the CM288-W antenna outside
where a strong signal is present.
2. Connecting the antenna directly to your data
card.
3. Enjoying the increase in upload and download
speeds.
The CM288-W antenna offers the following fea-
tures:
• Compatible with 4G and 3G networks
• Compact size and low profile
• Easy to install
CHAPTER 1: Introduction
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 3
• Suitable for indoor or outdoor mounting
• Compatible with GSM/CDMA/3G/4G/WLAN/
WiMAX/AWS/LTE systems
• Full-band (698-2700MHz) broadband fre-
quency range
• N female connector
• Low VSWR
1.3 - How It Works
To get the strongest signal possible, it is very
important to set up the Accelerator Kit properly.
The antenna must be mounted in such a way that
it is able to pick up the best possible cell signal on
the outside of the building. Mount the antenna as
high as possible facing the cell tower in an area
with the best possible signal coverage.
Cellular signal loss usually occurs for any one or a
combination of the following reasons:
• The nearest cell tower may be too far away to
provide a reliable signal in your area.
• Obstructions such as trees, buildings, hills,
weather, etc. can also cause signal loss even
when you are close to a cell tower.
• Building structures can cause signal loss, espe-
cially in buildings with metal, concrete, or
stucco walls.
The Accelerator Kit works by receiving the cellular
signal from the tower, relaying that signal through
the included cables to your 4G cellular data card,
and returning the signal from the data card to the
tower. This eliminates the signal loss caused by
the building and low-lying obstacles such as trees.
4G LTE Accelerator Kit - Installation Manual
4Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
The CM288-W antenna is omnidirectional, mean-
ing that you need to mount it vertically for best
results unlike directional antennas that must point
toward the cell tower.
In general, you should mount the CM288-W
antenna as high as possible on the building exte-
rior nearest the cell tower for best reception.
1.4 - Additional Options
If needed, you may purchase the following acces-
sories from Cellphone-Mate, Inc:
•Additional cables: Cellphone-Mate, Inc. offers
a variety of cables if you need more than the
40 feet provided in this kit.
•Amplifiers: You may add an amplifier and an
interior antenna to further boost signal
strength inside the building.
Please visit the Cellphone-Mate, Inc. web site at
www.cellphone-mate.com for more information.
1.5 - About This Manual
This manual contains the following information:
•Introduction: This chapter introduces the
Accelerator Kit and this manual.
•Safety: This chapter contains important safety
information.
•Installation: This chapter describes how to
install the Accelerator Kit.
•Warranty: This chapter contains warranty
information for your Accelerator Kit.
Lists of items, points to consider, or procedures
that do not need to be performed in a specific
order appear in bullet format:
CHAPTER 1: Introduction
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 5
• Item 1
• Item 2
Procedures that must be followed in a specific
order appear in numbered steps:
1. Perform this step first.
2. Perform this step second.
This manual also contains important safety infor-
mation and instructions in specially formatted
callouts with accompanying graphic symbols:
WARNING: WARNINGS INDICATE THE
POSSIBILITY OF PERSONAL INJURY.
CAUTION: WARNINGS INDICATE THE
POSSIBILITY OF EQUIPMENT DAMAGE
RADIO INTERFERENCE, ETC.
Note: Notes provide helpful information.
4G LTE Accelerator Kit - Installation Manual
6Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
This page intentionally left blank.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 7
This chapter contains important
safety information designed to pre-
vent personal injury, equipment mal-
function, and/or radio interference.
You are responsible for ensuring a
safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following
all applicable codes and regulations and for
obtaining all required permits and inspections.
• Follow all safety precautions contained in this
Installation Manual.
• The installation process may require working
in high locations such as roofs and/or ladders.
Follow applicable safety regulations and best
practices to avoid falling. Take care not to drop
objects off any high area. Cordon off ground
areas directly below roof or ladder work when
possible.
• Always use appropriate personal protective
equipment such as goggles, gloves, hard hat,
etc. as needed and as required.
• Some components may be heavy and/or
bulky. Always use proper lifting and carrying
techniques when handling components, espe-
cially when working on a ladder, roof, or other
area with a fall hazard.
CHAPTER 2: Safety
4G LTE Accelerator Kit - Installation Manual
8Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
• The antenna must not be co-located or oper-
ating in conjunction with any other antenna.
• Always completely remove the cable from the
data card during a storm or when there is
lightning in the area.
WARNING: FAILURE TO EXERCISE CAU-
TION WHEN WORKING IN HIGH AREAS
COULD CAUSE A FALL AND PERSONAL
INJURY.
CAUTION: FAILURE TO COMPLETELY
REMOVE THE CABLE DURING A STORM
OR WHEN LIGHTNING IS PRESENT CAN
DAMAGE THE DATA CARD AND YOUR
COMPUTER.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 9
This chapter describes how to plan
your Accelerator Kit installation and
how to install the antenna for best
results.
3.1 - Selecting the Location
The CM288-W antenna included with your 4G LTE
Accelerator Kit is designed to connect to a 4G cel-
lular data card via one or both of the included
CM240 20-foot cables. The CM240 cables run
from the antenna and into the building to connect
to the 4G adapter cable that in turn connects to
the data card.
In general, you will want to select an exterior loca-
tion on a wall or fence as close to the roof of the
building as possible to mount the antenna for best
results; however, you may mount the antenna in
any convenient location provided the signal is
good in that location.
The mounting location should be located on the
side of the building with the strongest signal
reception whenever possible. You may locate the
antenna 20 to 40 feet from where you will con-
nect it to the data card. Be sure to account for
Note: The illustration on page 14 shows
an installation near the building roof
line; you may mount the antenna in any
convenient location with a strong signal.
CHAPTER 3: Installation
4G LTE Accelerator Kit - Installation Manual
10 Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
cable length taken up running through walls,
around corners, etc. as this may shorten the avail-
able straight-line distance between the data card
and the antenna. Plan the route for the cable and
make sure you have enough cable.
3.2 - Finding the Strongest Signal
The best way to find the strongest signal is to
slowly walk around the building while monitoring
the mobile broadband signal with your laptop. To
do this:
1. Open the network access application on your
laptop.
2. Connect to the network.
3. Walk slowly around the building while hover-
ing the mouse cursor over the mobile broad-
band signal bars. You will see a popup
displaying the dB level.
The area with the best reception is the area where
the Access Manager application displays the maxi-
mum number of bars of signal strength and high-
est dB. Hold the laptop upright while walking and
be sure to move slowly to give the data card time
to register the signal.
3.3 - Mounting the Antenna
To mount the CM288-W antenna:
1. Verify that the location you selected has good
reception and that the supplied CM240 20-
foot cable or cables will reach your computer.
2. Mount the CM288-W antenna to the side of
the building using two exterior-grade screws
that are appropriate to the building material.
CHAPTER 3: Installation
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 11
Alternatively, you may use the screws and wall
anchors supplied with the Accelerator Kit.
3. Tighten the screws until the antenna is firmly
mounted against the building.
3.4 - Running the Cable
If you are mounting the CM288-W antenna near
the roof of the building, you may want to run the
CM240-20 cable(s) underneath the edge of the
roof flashing. You may also choose to follow the
route of existing cables such as satellite TV or tele-
phone lines.
1. Connect the male (large) end of the CM240-20
FN cable to the antenna by placing the cable
end over the antenna connector and tighten-
ing the screw collar clockwise until hand tight.
2. Run the cable along the outside of the build-
ing to where you want to run it inside. Please
see Section 3.5 if you need to connect both
CM240 cables.
4G LTE Accelerator Kit - Installation Manual
12 Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
3. Either drill through the wall using a drill and
bit appropriate to the material you are drilling
through. Alternatively, you may pass the cable
through an existing opening and skip this step.
4. Pass the female (small) end of the cable
through the hole until all excess slack is used
up.
5. Fill the hole with appropriately rated sealant
such as exterior-grade silicon caulking.
WARNING: MAKE SURE THERE ARE NO
ELECTRICAL WIRES OR CONDUITS IN
THE WAY BEFORE DRILLING THE HOLE.
CAUTION: MAKE SURE THERE ARE NO
HIDDEN CABLES, PIPES, ETC. IN THE
WALL BEFORE DRILLING THE HOLE.
6. Run the cable inside the building to where you
will connect the other end to the data card
adapter cable.
7. Thread the female end of the CM240-20 cable
into the male end of the 4G adapter cable and
snug until hand tight. Do not over-tighten.
8. Remove the protective rubber cap from the RF
port on the cellular data card.
9. Connect the other end
of the 4G adapter
cable to the 4G cellu-
lar data card.
CHAPTER 3: Installation
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 13
10. Power on the computer and data card, and
start enjoying faster browsing and data trans-
fer speeds!
3.5 - Extending the Cable
If needed, you may connect both CM240-20
cables to obtain up to 40 feet of cable. To connect
the cables:
1. Connect the male (large) end of the CM240-
FN cable to the CM288-W antenna.
2. Thread the female end (small) of the CM240-
20FN cable into one of the female sides
(small) of the CM240-FF cable.
Note: The actual adapter cable end may
vary depending on the type of cellular
data card you are using.
3.
The completed connections should look like this:
CAUTION: CONNECTIONS SHOULD BE
SNUG. DO NOT OVER-TIGHTEN.
4G LTE Accelerator Kit - Installation Manual
14 Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 15
This chapter contains the warranty
information for your CELLPHONE-
MATE product and also contains
information on how to contact the
company.
4.1 - Warranty Periods
Your warranty includes the following periods:
•Two-Year Product Warranty: CELLPHONE-
MATE products are covered under a two-year
product warranty from the date of purchase.
This protects the customer from any defects
or problems the product may have that are
solely the fault of CELLPHONE-MATE Inc.
Incorrect installation or misuse will void this
warranty. Upon the return of a defective prod-
uct, CELLPHONE-MATE will issue the customer
a working replacement. All returned packages
should contain all products distributed.
•Five-Year Extended Product Warranty: A five
year warranty is available for purchase on any
products sold by CELLPHONE-MATE Inc. A five-
year warranty must be obtained at the time of
purchase. This warranty adds an additional
three years to the two year warranty we pro-
vide. All regulations still apply.
CHAPTER 4: Warranty
4G LTE Accelerator Kit - Installation Manual
16 Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
4.2 - Warranty Information
1. CELLPHONE-MATE, Inc. warrants to the Buyer
that each of its products will be free from
defects in material and workmanship and will
perform in full accordance with applicable
specifications when shipped. The limit of lia-
bility under this warranty is, at CELLPHONE-
MATE, Inc.’s option, to repair or replace any
product or part thereof which shall, within
TWO YEARS of purchase as determined by
examination by CELLPHONE-MATE, Inc., prove
defective in material and/or workmanship.
Warranty returns must first be authorized in
writing by CELLPHONE-MATE, Inc. Disassembly
of any CELLPHONE-MATE, Inc. product by any-
one other than an authorized representative
of CELLPHONE-MATE, Inc. voids this warranty
in its entirety. CELLPHONE-MATE, Inc. reserves
the right to make changes in any of its prod-
ucts without incurring any obligation to make
the same changes on previously delivered
products.
2. As a condition of the warranties provided for
herein, the Buyer will prepay the shipping
charges for all products returned to CELL-
PHONE-MATE, Inc. for repair and CELLPHONE-
MATE, Inc. will pay the return shipping with
the exception of product returned from out-
side the United States, in which case the Buyer
will pay all shipping charges.
3. The Buyer will pay the cost of inspecting and
testing any goods returned under the war-
ranty or otherwise which are found to meet
the applicable specifications or which are not
defective or not covered by this warranty.
4. Products sold by CELLPHONE-MATE, Inc. shall
not be considered defective or non-conform-
CHAPTER 4: Warranty
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 17
ing to the Buyer’s order if they satisfactorily
fulfill the performance requirements that
were published in the product specification lit-
erature, or in accordance with samples pro-
vided by CELLPHONE-MATE, Inc. This warranty
shall not apply to any products or parts
thereof which have been subject to accident,
negligence, alteration, abuse, or misuse. CELL-
PHONE-MATE, Inc. makes no warranty what-
soever in respect to accessories or parts not
supplied by it.
5. Limitations of Warranty, Damages and Liabil-
ity: EXCEPT AS EXPRESSLY SET FORTH HEREIN,
THERE ARE NO WARRANTIES, CONDITIONS,
GUARANTEES OR REPRESENTATIONS AS TO
MERCHANTABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE OR OTHER WARRANTIES, CON-
DITIONS, GUARANTEES OR
REPRESENTATIONS, WHETHER EXPRESSED OR
IMPLIED, IN LAW OR IN FACT, ORAL OR IN
WRITING. CELLPHONE-MATE, INC.’S AGGRE-
GATE LIABILITY IN DAMAGES OR OTHERWISE
SHALL NOT EXCEED THE PAYMENT, IF ANY,
RECEIVED BY CELLPHONE-MATE, INC. FOR THE
UNIT OF PRODUCT OR SERVICE FURNISHED
OR TO BE FURNISHED, AS THE CASE MAY BE,
WHICH IS THE SUBJECT OF CLAIM OR DIS-
PUTE. IN NO EVENT SHALL CELLPHONE-MATE,
INC. BE LIABLE FOR INCIDENTAL, CONSEQUEN-
TIAL, OR SPECIAL DAMAGES, HOWSOEVER
CAUSED.
6. All matters regarding this warranty shall be
interpreted in accordance with the laws of the
State of California and any controversy that
cannot be settled directly shall be settled by
arbitration in California in accordance with the
rules then prevailing of the American Arbitra-
tion Association, and judgment upon the
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