Chandler Systems DROP User manual

Chandler Systems
Installation
Manual
DROPkick Aeration Filter

2
INTRODUCTION
Thank You for Purchasing a DROP System
We know you’ll love your improved water quality, leak detection ability and water conservation benefits
of your new DROP Water Management System from Chandler Systems. You’ll soon wonder how you
ever lived without it. Improving your water and protecting your property are just a few of the ways that the
DROP Water Management System can improve your water system.
Be sure to check out the dropconnect.com website periodically for more information about additional DROP
products as they are released.
888.363.9434 dropconnect.com
To further help you operate your new DROP system, we have provided you with many other resources for
you to learn more. Feel free to call Chandler Systems when you need additional help. We also have many
resources located on our website including instructional videos, and images.
DROP Connect is also active on various social media pages! Feel free to follow us for the most up to date
information and news!
@dropconnect
FCC Compliance Statement:
https://dropconnect.com/sites/default/files/FCC_Compliance_Statement.pdf
Industry Canada Compliance Statement:
https://dropconnect.com/sites/default/files/Industry_Canada_Compliance_Statement.pdf
Privacy Statement
For more information about privacy, visit our privacy policy online.
(https://dropconnect.com/sites/default/files/DROP-Privacy-Statement.pdf) online.
DROP Patents
For the most up-to-date list of patents, visit our patents on our website: https://dropconnect.com/patents.

3
TABLE OF CONTENTS
Introduction................................................................................................................ 2
Table of Contents....................................................................................................... 3
About Your System.................................................................................................... 4
How To Use Your System........................................................................................... 5
System Operations.......................................................................................... 5
Additional Features.......................................................................................... 5
Installation Instructions............................................................................................... 6
Contents of System.......................................................................................... 6
Precautions...................................................................................................... 7
System Setup................................................................................................... 8
Common Questions................................................................................................... 13
DROP Warranty......................................................................................................... 14
CAUTION:
• Do not subject tank to any vacuum. If there is a possibility that a vacuum could occur, a vacuum breaker must be
installed.
• Do not locate unit where the tank or any lines (including drain lines) will be subject to temperatures below freezing.
• If there is not at least 10’ of line between the water heater inlet and the outlet of the closest softener/filter, an expansion
tank should be installed.
• Do not use Vaseline or any petroleum-based lubricants on O-rings or rubber seals. Only use food-grade silicone
lubricant.
• O-rings are lubricated before leaving the factory and do not require additional lubrication before installation in most
cases.
• Do not use pipe dope or any sealant other than Teflon tape on threaded connections. Threads on the control valve and on
the bypass nut connections do not require any tape because they use an O-ring seal. Tape is only required on the inlet/
outlet adapter fittings and on the drain line fitting (if applicable).

4
ABOUT YOUR SYSTEM
The DROPkick uses the air we breathe to naturally reduce the effects of Iron,
Manganese and Sulfur Gas. By introducing oxygen to the water, contaminants chemically change to a
physical particle that can be mechanically filtered out of this water. This natural process called Oxidation,
is usually accomplished in other systems by using chemicals such as chlorine or potassium permanga-
nate. Since the DROPkick does not use chemicals to treat the water, maintenance and
chemical byproducts associated with these types of systems is eliminated. For most systems gravity is all
that is needed to inject new air into the water. There are several normal side effects that may or may not
occur when water is treated in this manner:
1. Cloudy or milky appearance to the treated water.
This side effect is usually more pronounced when the Iron, Manganese or Sulfur Gas levels are
low. Since the DROPkick uses oxygen for the treatment of these contaminants, it can be
expected to have some amount left over in the treated water. The higher the contamination
levels are, the less oxygen there will be. It is the oxygen that gives the cloudy or milky appear
ance. Once the faucet is opened and the water is drawn, pressure is released and allows
the oxygen to escape. This usually will take from a few seconds to a minute depending on the
amount of oxygen and the pressure. This noticeable side effect tells you the system is working
properly and will also actually enhance the palatability of the water. It’s oxygen that gives water
it’s fresh, crisp taste.
2. Sputtering or slight coughing from the hot water side faucets.
This is a normal phenomenon that usually occurs first thing in the morning. As the highly oxy-
genated DROPkick water is exposed to heat in the hot water tank a small amount of oxygen
will separate. The longer the water is allowed to sit in the hot water tank, the more this will be
noticed.
Usually, this will only occur if the hot water is allowed to sit idle for eight (8) hours or more. Consequently,
when hot water is drawn after an extended period of no water use, a slight sputtering or coughing may
be experienced for a few seconds. If this causes the hot water to splash out of the sink, the problem is
reduced by simply turning on the cold water first and blending in the hot for several seconds. If there is a
large amount of free air noticed on the cold water side, there is a possible malfunction of the system and
your DROP Water Management System representative should be contacted to service the unit.

5
HOW TO USE YOUR SYSTEM
Your DROP Water Management System was selected to address your specific water conditions. Your
system uses advanced technology to deliver effective and efficient water treatment to protect your property
plumbing system, deliver optimal water quality to you and your family, protect your property from leaks, and
save you money, all while providing years of trouble-free operation.
Your system operates in three primary modes:
In Service: Your water is filtered as it passes through the filter media in your tank.
Air Regeneration: Replenish the air used for oxidizing contaminants.
Regeneration: Your system cleans itself by backwashing the media to remove the filtered contaminants,
and to reorient the media. It will then rinse to ensure the system is clean before returning to In Service
Mode.
Note: That with a Simplex system, water to your facility is not treated while in regeneration. With a
Proplex system you will always have treated water.
Additional Features You’ll Find on Your DROP System
• Advanced Electronic Control Valve: Incorporates the latest filter control technology for optimal
performance, efficiency and longevity.
• Optical Sensor Technology: Optical sensors control regeneration for precise performance.
• High Flow Media Tank: Your DROP system delivers the high flow rates required by today’s demanding
businesses.
• Power Backup: To continue to protect your facility during power outage.
• Water Usage Monitoring: DROP monitors your water usage and provides real time information includ-
ing: current water flow, peak flow today, daily average of the last
30 days, as well as many useful historical charts.
• Automatically integrates with other components on your DROP System - DROP is a water man-
agement system that integrates all of the water related devices in your facility including: water softeners,
backwashing filters, leak detectors, sump pump alarms, and many more to come!
• Convenient User Interface on your Smart Phone or Tablet
• LED Light Codes: Alerts you to system status at a glance.
• Regeneration Status: During a regeneration, the App will show the cycle and the time remaining in that
cycle.
• Regeneration Cycle Override: During regeneration, you can force the system to move to another cycle
step immediately by selecting a different cycle step in the App.

6
INSTALLATION INSTRUCTIONS
Contents of System
TANK AND DISTRIBUTOR TUBE
TOP CAP AND INJECTOR*
CONNECTORS
POWER SUPPLY
BASKET AND UNION
VALVE

7
INSTALLATION INSTRUCTIONS
Precautions
Read
Ventilate
Use Eye Protection
If existing plumbing is
copper, install grounding
strap before creating
plumbing gaps.
Don’t reach.
12
3
4
Protect nearby materials
when soldering.
Use only
lead-free
56

8
INSTALLATION INSTRUCTIONS
System Setup
External Bypass Loop Required
Untreated
Water
Softener
(if required) Treated
Water
Drain Line
IIIIIInstalIio MIuThkYffYkuoTIrYPIcYMPgI
IIIIIIDoffoRIYffIfoOYfISf ryuTeIOomChg
Hub Required
(not included)
Leak Detector
(optional)

9
INSTALLATION INSTRUCTIONS
1. Set the tank box on its side and remove the caps from the box.
2. Remove the disposable top cap from the tank.
3. Take the distributor tube out of the box and insert through the basket in the bottom of the tank. (Make
sure the collar is toward the bottom.)
4. Before fully installing the distributor tube, connect the bottom of the tube to the valve.
5. Push the valve and tube in until the valve is flush with the bottom adapter. Thread the attached
coupling to the valve to hold the assembly together.
6. Before fully tightening the coupling, stand the system upright and remove from the box. Orient the
valve so that the inlet/outlet face the opens of the tripod. Then tighten the coupling the rest of the way.
7. Attach the threaded connections to the inlet and outlet.
8. Position the tank in the area where it is to be installed. This should be a hard level surface with access
to plumbing, drain, and an electrical outlet.
9. Plumb system in.
10. Plug the top of the distributor tube.
11. Use a garden hose or a bucket to fill the tank 1/3 full of water. (If this is not done, damage to the
basket could occur.) Then add gravel and filter media to the tank. Be sure to plug the center distribu
tor tube so that no media enters the tube. (Media funnel provided)
12. After media is added, remove the plug from the distributor tube, and fill the tank the rest of the way
(up to the bottom of the tank threads) with water. This will allow the filter media to soak while the
installation process is completed. Soak Smart Blend for 12 hours and Carbon for 24 hours. Make sure
that tank threads are clean and free of any media fines and screw the included cap into the top of the
tank.
13. Use the included layout drawing to install the injector kit for your system. (There are 4 injector kit
options available. Options vary based off whether there is a standard floor drain or an elevated drain
and if an ozone generator is being used or not. If there is a standard floor drain gravity is used when
regenerating the air. If there is a raised floor drain, higher than the bottom of tank, then additional
tubing is required to create a loop for drive water to force the air regen.)
System Setup

10
INSTALLATION INSTRUCTIONS
System Setup
Turn off main water supply and open nearest cold faucet to relieve pressure. Cut water
supply line and connect plumbing to the inlet and outlet accordingly.
Note: Inlet and outlet connections are 1.5” NPT. Additional piping and/or fittings may be
necessary
InletOutlet
NOTE: When using a sweat
adapter, be sure not to
solder plumbing with
adapter attached to equip-
ment to prevent damage to
the plastic.

11
INSTALLATION INSTRUCTIONS
System Setup
Discharge Options
Plumb drain line to the included 1” drain elbow and run to appropriate discharge point.
Use a 1” minimum pipe size for the drain. Make connection to a sanitary waste system
through an air gap of 2 pipe diameters or 1”, whichever is larger. Do not tee into any
other drain lines.
STAND PIPE
FLOOR DRAIN
With the bypass loop still in bypass position, turn on the main water supply. Open a cold,
treated water tap nearby and let run a few minutes or until the plumbing is free from
foreign material (usually solder) that may have resulted from the installation. Once clean,
close the water tap, close the bypass loop, and re-open the tap. Allow water to run until it
is clear and free of media fines.

12
INSTALLATION INSTRUCTIONS
System Setup
Place the DROP Hub in a central location in your facility and plug it in. At this point, you can down-
load the DROP Connect App on your device. When you open the app, it will walk you through the process
of connecting to your Hub and connecting to WiFi, if desired.
Adding devices to the DROP system
Once you have connected to the Hub, you can use the app to connect your devices (softener, leak detec-
tors, salt sensor, etc) to the Hub. First, unplug and remove any batteries from the DROP device you wish
to add. Next, navigate to the ‘System’ (selection on left) > ‘Advanced’ (selection at top) page in the app
and enable the ‘Add Device Components’ mode. The hub will enter a state where it will accept new con-
nections. Plug in the device(s) that you are adding, or for a leak detector, simply install the batteries. After
the device has joined the DROP network you will see it added to the “Manage Device Components” table,
you can then disable the ‘Add Device Components’ mode or simply wait for it to automatically disable.
When a new device is added to the system, you can rename that device by choosing “System” on the left
navigation menu and scrolling to the bottom of the System Status page. Devices such as the softener and
salt sensor will already be labeled appropriately, but in the case of leak detectors, each individual leak
detector will simply be labeled “leak detector.” In this case, you can rename each leak detector according
to where you put them, such as “water heater” or “kitchen sink.”
*Note: Commercial systems are programmed at the factory. All devices, excluding leak detectors, are add-
ed to the hub during the initial programming.
System Settings
The first settings that should be reviewed are the Regeneration Time and System Water Source. Choose
“System” on the left navigation menu and it will bring you to the System Status page, where these settings
can be adjusted if needed.
Regeneration Time
This setting controls the time of day when the system will begin to regenerate. While a softener or
filter is in its regeneration cycle, any water used in the house will not be treated. Therefore, it is
important to choose a time of day where water use is least likely. It is also important to under
stand how long the regeneration of your system will take. For a filter with standard settings, it will
take approximately 30 minutes. Some DROP installations will require multiple filters and/or
softeners. These stages can require regeneration on the same day and would occur one after
the other starting at the regeneration time, so you should select a regeneration start time that
would take these times into consideration along with your water usage schedule.
System Water Source
The system water source setting is used by the DROP system to know how to respond to power
outages. It can be set to Private Well or Municipal Supply. If you water supply is not one of these
choices, if your water supply is dependent on power to be available (i.e. it is supplied by an elec-
tric pump) set it to Private Well, otherwise set it to Municipal Supply.

13
COMMON QUESTIONS
Extra Cycle / Manual Regeneration: Should you ever need to initiate a manual regeneration due
to unexpected higher water use, select the proper device and use the Regen Now button in the
App. In the same menu a manual air recharge can be performed by selecting the desired unit and
tapping the Aerate Unit button.
DEVICES > DROPkick Filter > STATUS
There has been a drop in my systems water pressure. What can be the cause?
A reduction in your systems water pressure can indicate that it is time to change your prefilter (if one if
being used) or that your filter needs to backwash more often. Try increasing your backwash frequency
and follow the steps above to initiate a regeneration. If you do not have a prefilter with your system and
if backwashing the filter has no effect, contact your authorized DROP Water Management System repre-
sentative.
My water doesn’t seem ltered. How can I be sure that my system is regenerating properly?
Be sure that the water supply to the filter is not bypassed. Follow the instructions in the “Extra Cycle /
Manual Regeneration” above to manually backwash the filter. If the unit does not advance through to the
next regeneration automatically, please contact your DROP Water Management System representative
for further assistance.
If at any time you feel your system is not operating properly, bypass the system and call your
authorized DROP Water Management System representative.

WATER MANAGEMENT SYSTEMS
This warranty cannot be transferred - it is extended only to the original
purchaser or first user of the product. By accepting and keeping this
product, you agree to all of the warranty terms and limitations of liability
described below.
Important Warning: Read carefully the DROP Water Management
Systems Equipment Installation, Operating and Maintenance Instructions
Manual to avoid serious personal injury and property HAZARDS and to
ensure safe and proper care of this product.
During the time periods and subject to the conditions hereinafter set
forth, Chandler Systems Inc., will repair or replace to the original user
or consumer, any portion of your new DROP Water Treatment System
equipment which proves defective materials or workmanship of Chandler
Systems. This warranty covers your water treatment equipment, if you
are the first user of this DROP Water Treatment Systems equipment and
purchased it subject to all of the conditions, limitations and exclusions list-
ed below. Purchasers who buy the DROP equipment for other purposes,
and other component parts are subject to more limited warranties and
you should read all of the terms included in this form to make sure you
understand your warranty.
What is covered by this warranty?
Chandler Systems, Inc. warrants that at the time of manufacture, the
DROP equipment shall be free from defects in material and workmanship
as follows:
Product Warranty
Commercial Mineral Tank 5 Years
DROP Control Valves 5 Years
DROP Pump Controllers 5 Years
DROP Commercial Protection Valve 5 Years
Brine Tank 5 Years
DROP Hub and Remote 1 Year
DROP Wireless Low Salt Alarm 1 Year
Other Accessories and Parts 1 Year
Brine Tank Components 1 Year
* This warranty does not include media and/or cartridge filter elements.
Additional Terms & Conditions
What Chandler Systems Inc will do if you have a covered warranty claim;
Chandler Systems Inc will at its discretion either make repairs to correct
any defect in material or workmanship or supply and ship either new
or used replacement parts or products. Chandler Systems, Inc. will not
accept any claims for labor or other costs.
Additional Exclusions and Limitations
This warranty is non-transferable and does not cover any failure or prob-
lem unless it was caused solely by a defect in material or workmanship.
In addition, this warranty shall not apply:
• If the equipment is not correctly installed, operated, repaired and
maintained as described in the Installation, Operating & Maintenance
Instructions Manual provided with the product.
• Defects caused as a direct result of the incoming water quality
• If the DROP equipment is not sized appropriately for the intended job.
• To any failure or malfunction resulting from abuse (including freezing),
improper or negligent; handling, shipping (by anyone other than
DROP)
• If the unit has not always been operated within the factory recom-
mended temperature limits, and at a water pressure not exceeding
125 psi, during storage, use, operation, accident; or alteration, light-
ning, flooding or other environmental conditions.
• To any failure or malfunction resulting from failure to operate the
system with potable water, free to circulate at all times; and free of
damaging water sediment or scale.
• This warranty does not cover labor costs, shipping charges, service
charges, delivery expenses, property damage, administrative fees or
any costs incurred by the purchaser in removing or reinstalling the
water management equipment.
• The warranty does not cover any claims submitted more than 30 days
after expiration of the applicable warranty, and does not apply unless
prompt notice of any claim is given to an authorized DROP Dealer or
to DROP or a designated contractor is provided access to the installa-
tion and to the water treatment equipment.
THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. NO DROP REPRESENTATIVE OR ANY OTHER
PARTY IS AUTHORIZED TO MAKE ANY WARRANTY OTHER THAN
THOSE EXPRESSLY CONTAINED IN THIS WARRANTY AGREEMENT.
Additional Warranty Limitations
ANY IMPLIED WARRANTIES THE PURCHASER MAY HAVE, IN-
CLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BE-
YOND THE APPLICABLE TIME PERIODS SPECIFIED ABOVE. Some
states do not allow limitations on how long an implied warranty lasts, so
the above limitations may not apply to you.
Limitations of Remedies
The remedies contained in this warranty are the purchaser’s exclusive
remedies. In no circumstances will Chandler Systems, Inc. or the seller
of the product be liable for more than, and purchaser-user’s remedies
shall not exceed, the price paid for the product. In no case shall Chandler
Systems, Inc. or seller be liable for any special, incidental, contingent or
consequential damages. Special, incidental, contingent and consequen-
tial damages for which Chandler Systems, Inc. is not liable include, but
are not limited to, inconvenience, loss or damage to property, conse-
quential mold damage, loss of profits, loss of savings or revenue, loss of
use of the products or any associated equipment, facilities, buildings or
services, downtime, and the claims of third parties including customers.
Some states do not allow the exclusion or the limitation of incidental or
consequential damages, so the above limitations or exclusion may not
apply to you.
What to do if you have a problem covered by this warranty
Any warranty coverage must be authorized by Chandler Systems, Inc..
Contact the person from whom you purchased the product, who must
receive authorization from a DROP Dealer.
If your product is new and not used and you wish to return it, contact your
DROP Dealer.
Commercial Limited Warranty
14

15
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm-
ful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This product may be covered by one or more patents. (https://dropconnect.com/patents)
Chandler Systems Inc.
710 Orange St.
Ashland, OH 44805
P. 1 833 BUY-DROP
www.dropconnect.com

CopyrightChandlerSystemsInc.DROPisaproductofChandlerSystemsInc.Allrightsreserved.
DROPkick - Commercial0821TV