Chauvet DJ HURRICANE 1800 FLEX User manual

User Manual

Page 2 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
TABLE OF CONTENTS
1. Before You Begin .............................................................................................................3
What Is Included...............................................................................................................................3
Unpacking Instructions .....................................................................................................................3
Claims ....................................................................................................................................................... 3
Text Conventions .............................................................................................................................3
Symbols............................................................................................................................................3
Disclaimer.........................................................................................................................................3
Product at a Glance..........................................................................................................................4
Safety Notes .....................................................................................................................................4
2. Introduction ......................................................................................................................5
Overview...........................................................................................................................................5
Dimensions.......................................................................................................................................6
3. Setup .................................................................................................................................7
AC Power .........................................................................................................................................7
Fuse Replacement .................................................................................................................................... 7
Mounting...........................................................................................................................................8
Orientation ................................................................................................................................................. 8
Rigging ...................................................................................................................................................... 8
4. Operation ........................................................................................................................10
Control Panel Operation.................................................................................................................10
Menu Map.......................................................................................................................................10
DMX Linking ...................................................................................................................................10
Configuration (DMX)................................................................................................................................ 10
DMX Starting Address ............................................................................................................................. 10
DMX Channel Assignments and Values ........................................................................................10
1-CH ........................................................................................................................................................ 10
Remote or Manual Operation .........................................................................................................11
Wired Timer Controller (FC-T) Setup....................................................................................................... 11
Wired Timer Controller (FC-T) Operation ................................................................................................ 11
Optional Wired Manual Remote Control (FC-M)...................................................................................... 12
Optional Wireless Remote (FC-W) .......................................................................................................... 12
Fluid Tank Indicator Lights .............................................................................................................12
Heater Temperature .......................................................................................................................12
5. Technical Information....................................................................................................13
Fogger Maintenance ......................................................................................................................13
Storage ...........................................................................................................................................13
6. General Troubleshooting ..............................................................................................14
7. Technical Specifications ...............................................................................................15
Returns................................................................................................................................16
Contact Us ..........................................................................................................................17

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 3 of 17
1. BEFORE YOU BEGIN
What Is
Included
•Hurricane 1800 Flex
•FC-T Timed Remote Control
•Hanging Bracket with Mounting Hardware
•Warranty Card
•Quick Reference Guide
Unpacking
Instructions
Carefully unpack the product immediately
and check the container to make sure all the
parts are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from
shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet.
Failure to report damage to the carrier immediately may invalidate your claim. In
addition, keep the box and contents for inspection.
For other issues, such as missin
g components or parts, damage not related to shipping,
or concealed damage, file a claim with Chauvet within 7 days of delivery.
Text
Conventions
Convention
Meaning
1—512
A range of values
50/60
A set of values
Settings
A menu option
Menu > Settings
A sequence of menu options
<Enter>
A button
Symbols
Symbol
Meaning
Critical installation, configuration, or operation information. Not
following these instructions may make the product not work, cause
damage to the product, or cause harm to the operator.
Important installation or configuration information. The product
may not function correctly if this information is not used.
Useful information.
Disclaimer
The information and specifications contained in this User Manual
are subject to change
without notice. Chauvet assumes no responsibility or liabil
ity for any errors or omissions,
and reserves the right to revise or recreate this manual at any time. Download the latest
version from www.chauvetlighting.com.
© Copyright 2018 Chauvet. All rights reserved.
Electronically published by Chauvet in the United States of America.

Page 4 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
Product at a
Glance
Use on Dimmer

Auto Programs

Outdoor Use

Fixed voltage (120 V or 230 V)

Sound-Activated

Replaceable Fuse

DMX

User-Serviceable

Master/Slave

Duty Cycle

Safety Notes
These notes include important information about the mounting, usage, and maintenance
of this product; read before using the product.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Always disconnect the product from the power source before cleaning or replacing
the fuse.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a
safety cable.
•Make sure there are no flammable materials close to the product when operating.
•Do not touch the product’s housing when operating because it may be very hot.
•Do not mount the product on a flammable surface (linoleum, carpet, wood, paper,
carton, plastic, etc.).
•The product’s nozzle is very hot during operation and it remains hot for a long time
after operation has stopped.
•The fog exits the nozzle at a very high temperature. Keep a minimum distance of
6.5 ft (2 m) from the nozzle to the nearest object.
•Do not use the product as a space heater.
•Do not drink or come in contact with the fog fluid. If you do, call your local
emergency service (911 in the US) for help.
•Do not add perfume, alcohol, gasoline, or any other flammables to the fog fluid.
•Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not
expose the product to rain or moisture.
•Always install the product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
•Be sure that no ventilation slots on the product’s housing are blocked.
•Never connect the product to a dimmer or rheostat.
•Make sure to replace the fuse with another of the same type and rating.
•Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket.
•The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Contact the nearest authorized technical assistance center.
•This product is not intended for permanent installation.
•Use only CHAUVET water-based fog fluid.
•Drain the tank before transporting or storing the product.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Keep this User Manual for future use. If you sell the product to another user, be sure to
give this document to the next owner.
FCQ (Fog Cleaner Quart) was specifically developed by Chauvet to clean your
Hurricane 1800 Flex. Make sure you use FCQ regularly
, no longer than 90 days
between cleanings, to increase the life of your fogger.

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 5 of 17
2. INTRODUCTION
Overview
Back Panel View
Fuse Holder
Manual Remote
Connector
Power In
Fluid Level
Indicator
Manual-Fog Button
Fog Fluid
Tank
Wireless Remote
Connector
Power Switch
Display
Menu
Buttons
DMX In
DMX Out

Page 6 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
Dimensions
11.9 in
(302 mm)
9.4 in
(238 mm)
20.4 in
(518 mm)
10.8 in
(274 mm)
5.5 in
(140 mm)

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 7 of 17
3. SETUP
AC Power
This Hurricane 1800 Flex
has a fixed voltage power supply and it can work with an input
voltage of either 120 VAC, 60 Hz or 230 VAC, 50 Hz, depending on the specific model.
To determine the product’s power requirements (
circuit breaker, power outlet, and
wiring), use the current value listed on the label affixed to the product
’s back panel, or
refer to the product
’s specifications chart. The listed current rating indicates the
product’s average current draw under normal conditions.
•Always connect the product to a protected circuit
(circuit breaker or fuse).
Make sure the product
has an appropriate electrical ground to avoid the risk
of electrocution or fire.
•To
eliminate unnecessary wear and improve its lifespan, during periods of
non-
use completely disconnect the product from power via breaker or by
unplugging it.
Never connect the product to
a rheostat (variable resistor) or dimmer circuit, even
if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Fuse
Replacement
1. Disconnect the product from power.
2. Twist the fuse holder cap counterclockwise to loosen the fuse holder and pull
straight out.
3. Remove the blown fuse.
4. Replace with a fuse of the same type and rating.
5. Screw the fuse holder cap back in place and reconnect power.
•Disconnect the product from power before replacing the fuse.
•Always replace a blown fuse with another of the same type and rating.

Page 8 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
Mounting
Before mounting the product
, read and follow the safety recommendations indicated in
the Safety Notes.
Orientation
This product may NOT be
tilted. This product should be level when on a surface
or when mounted.
This product must be mounted horizontally, provided there is adequate room for
ventilation. The tank of the product should not move from this position. However,
the front portion
of the fog machine can tilt up and down in the desired direction.
Use the adjustment knobs to secure the adjustable front portion.
Rigging
•Before deciding on a location, always make sure there is easy access to the product
for maintenance and fluid replenishment.
•Make sure that the structure or surface onto which you are mounting the product
can support the product’s weight (see the Technical Specifications).
•When mounting the product, ALWAYS use a safety cable. Mount the product
securely to a rigging point, such as an elevated platform or a truss.
•When rigging the product onto a truss, you should use a mounting clamp of
appropriate weight capacity. The bracket has 13-mm holes, which are appropriate
for this purpose.
•The rubber feet also serve as floor supports and allow for
surface mounting. When
mounting the product on the floor, make sure that the product and cables are away
from people and vehicles.
Mounting Diagram
Bracket Adjustment
Knob (2x)
Angle
Adjustment
Handle
Mounting
Bracket
Angle
Adjustment Knob (2x)
Safety Loop
Nozzle
Safety Cable
(works with CH-05
from
Chauvet)
Mounting Clamp
(such as CLP-15 or
CLP-15N clamp from
Chauvet)

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 9 of 17
Adjust the Tilt
1. Install the product. (either hanging or surface mount)
2. Use the bracket adjustment knob (black arrow in above image) to ensure horizontal
hanging, if necessary.
3. Loosen the angle adjustment knob1.
4. Grasp the angle adjustment handle2firmly, and gently tilt the front portion either up
or down.
5. Tighten the angle adjustment knob at desired angle.
Mounting
Clamp
(if necessary)
Safety Cable
Pointing Up
Pointing Down
1
2

Page 10 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
4. OPERATION
Control Panel
Operation
To access the control panel functions, use the four buttons located underneath the
display. Please refer to the Product Overview to see the button locations
on the control
panel.
Button Function
<MENU> Press to exit from the current menu or function
<UP> Press to scroll up the list of options or to find a higher value
<DOWN>
Press to scroll down the list of options or to find a lower value
<ENTER>
Press to activate a menu option or a selected value
Menu Map
Mode
Programming Steps
Description
DMX Mode
Addr
d1–d512
Sets DMX starting address
Temperature
Ht
t _ _
Displays current heater temperature
DMX Linking
The Hurricane 1800 Flex works with a DMX controller. Information about DMX is in the
CHAUVET® DMX Primer, which is available from the Chauvet website
http://www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf.
Configuration
(DMX)
Set the product in DMX mode to control with a DMX controller.
1. Connect the product to a suitable power outlet, and turn the power switch to on.
2. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
socket on the product.
DMX Starting
Address
When selecting a starting DMX address, always consider the number of DMX channels
the selected DMX mode uses. If you choose a starting address that is too high, you could
restrict the access to some of the product’s channels.
The Hurricane 1800 Flex
uses 1 DMX channel, which defines the highest configurable
address as 512.
If you are not familiar with the DMX protocol, download the DMX Primer from
www.chauvetlighting.com.
To select the starting address, do the following:
1. Press <MENU> repeatedly until Addr shows on the display.
2. Press <ENTER> and d 1–d512 will show on the display.
3. Use <UP> or <DOWN> to select the starting address.
4. Press <ENTER>.
DMX Channel Assignments and Values
1-CH
Channel
Function
Value
Percent/Setting
1 Fog Output
000

005
No function
006

255
0–100%
Note: Fog output is variable, depending on the status of the heater and environment.

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 11 of 17
Remote or
Manual
Operation
The Hurricane 1800 Flex can be operated manually, or with the included wired timer
controller (FC-T).
The Manual button is located on the rear of the unit. See the product
Overview. Additionally, the product can be operated with the FC-
M manual wired remote
or the FC-W wireless remote, available separately.
Wired Timer
Controller (FC-T)
Setup
The FC-T wired timer controller allows you to automatically trigger fog output by setting
output, interval time, and duration time
. LED indicator lights display the machine and
controller’s current state. Rotary knobs set interval,
output, and duration times, while
manual and continuous buttons allow overriding control.
1. Plug in the fog machine to power.
2. Plug in the wired timer controller to the Manual Remote Connector socket on the back of
the fog machine. (See the product Overview.)
3. Allow the Hurricane 1800 Flex three to four minutes to heat up before continuing. (See
Fluid Tank Indicator Lights.)
FC-T Wired Timer
Controller Overview
Wired Timer
Controller (FC-
T)
Operation
The FC-T wired timer controller has three modes of operation: timer, continuous, and
manual.
Timer Mode
To trigger the Hurricane 1800 Flex with the timer function, follow the instructions below:
1. Set the desired output level with the OUTPUT knob.
2. Set the INTERVAL and DURATION knobs to the desired positions.
•The INTERVAL knob sets the amount of time in between bursts of fog.
•The DURATION knob
sets the length of time that the fog machine will run
during the burst.
3. Press the <TIMER ON/OFF>
latching button. The LED indicator above the button
will light up. The timer will now run as set by the INTERVAL, DURATION
, and
OUTPUT knobs.
4. Press the <TIMER ON/OFF> button again to turn off the timer.
The <MANUAL> button will override the timer.
Continuous Mode
To trigger the Hurricane 1800 Flex to continuously cycle fog, follow the instructions
below:
1. Set the desired output level with the OUTPUT knob.
2. Press the <CONTINUOUS> latching button. The LED indicator above the button will
light up. The fog machine outputs fog until the <CONTINUOUS>
button is pressed
again.
3. Press the <CONTINUOUS> button again to stop the fog output.
In order for Continuous mode to run uninterrupted, without the Hurricane 1800 Flex
stopping to reheat, set the OUTPUT knob no higher than 6. At Output levels above 6, the
fogger will cycle through intermittent bursts of fog during its reheating program.
•The duration of Continuous fog output is based on the capacity of the tank.
•
Fluid consumption will be significantly increased during Continuous mode.
Manual Mode
To trigger the Hurricane 1800 Flex manually, do the following:
1. Set the desired output level with the OUTPUT knob.
2. Press and hold the <MANUAL>
button on the wired timer controller. The LED
indicator above the button will light up. The fog machine will output fog for as long as
you hold down the <MANUAL> button.
3. Release the <MANUAL> button to stop the fog output.
Uninterrupted Continuous
Mode at Output 6

Page 12 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
Optional Wired
Manual Remote
Control (FC-M)
The optional FC-M wired manual remote control allows the user to start and stop the fog
output. It operates the same as the Manual button on the product, with the addition of a
READY indicator LED.
1. Plug in the fog machine to power.
2. Plug in the wired manual remote control to the Manual Remote Connector socket on the
back of the fog machine. (See the product Overview.)
3. Wait for the READY indicator LED to light up, indicating the Hurricane 1800 Flex is
heated enough to produce fog. (Also see Fluid Tank Indicator Lights.)
4. Press and hold the <FOG>button on the wired manual remote control.
5. Release the <FOG> button to stop the fog output.
FC-M Manual Remote
Control Overview
•The Hurricane 1800 Flex unit may start producing fog intermittently to allow for fluid
reheating after a period of continuous fog output. This is a normal occurrence.
•The duration of manual fog output is based on the capability of the fog machine.
Optional
Wireless Remote
(FC-W)
The optional FC-W wireless remote allows the user to trigger the Hurricane 1800 Flex to
produce fog from up to 100 ft away.
1. Plug in the fog machine to power.
2. Plug the FC-W wireless remote receiver into the Wireless Remote Connector on the back
of the Hurricane 1800 Flex. (See the product Overview.)
3. Allow the Hurricane 1800 Flex three to four minutes to heat up. (See Fluid Tank Indicator
Lights.)
4. Press and hold the <1>, <2>, <3>, or <4> button on the wireless remote. (Download the
FC-W User Manual from www.chauvetlighting.com for more information on addressing
the FC-W)
5. Release the button to stop the fog output.
FC-W Wireless
Remote Overview
•Ensure the FC-W has an unobstructed view of the receiver for maximum
performance.
•The <2>, <3>, and <4> buttons are reserved for future use.
Fluid Tank
Indicator
Lights
The Hurricane 1800 Flex has indicator LEDs that light up the fluid tank to indicate the
status of the product, as follows:
•Red - The heater is currently warming up.
•Flashing Red - The heater is currently warming up and no fluid is detected.
•Blue - The heater is ready to produce fog.
•Flashing Blue - The heater is ready to produce fog and no fluid is detected.
Heater
Temperature
To view the current heater temperature, follow the instructions below:
•Press <MENU> repeatedly until Ht shows on the display.
•Press <ENTER> and t_ _ _ (the current heater temperature) will show on the
display.

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 13 of 17
5. TECHNICAL INFORMATION
Fogger
Maintenance
Do not allow the fogger to become clogged. After every 40
hours of continuous
operation, use CHAUVET
Fog Cleaner Quart (FCQ) through the system to prevent the
accumulation of particulate matter in the heating element.
The recommended cleaning procedure is as follows.
1. Unplug the product from power.
2. Empty all fog fluid from the machine.
3. Add cleaning solution to the tank.
4. Connect the product to power and allow it to warm up.
5. Run the unit in a well-ventilated area until the tank is almost empty. Do not allow
the pump to run dry.
6. Refill with fogger fluid to continue using the fogger. Run the machine briefly to clear
any remaining cleaning solution from the pump and heater.
Do Not operate the machine without fluid at any time.
Fog Cleaner Quart (FCQ) was specifically developed by Chauvet to clean your
Hurricane 1800 Flex. Make sure you use FCQ regularly, no longer than 90 days
between cleanings, to increase the life of your product.
Storage
Before storing the fogger, run FCQ
through the system as described in the cleaning
procedure above; however, only follow steps 1 through 5
. Do not refill the tank with
fog fluid if storing the fogger.
Cleaning the system prior to storage will help prevent
any particles from condensing inside the pump or heater while not in use.
Test-run your Hurricane 1800 Flex
on a monthly basis to achieve the best
performance.

Page 14 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
6. GENERAL TROUBLESHOOTING
Symptom Indicator Status Possible Cause Possible Action
No output or
short output
Red Heater warming up
Allow the product to warm up completely. This should take less than 10
minutes.
Red flashing Air bubble in fluid line
Allow the product to warm up completely.
Turn fog machine 45° to flatten out the bubble and allow the fog fluid to
flow properly
Turn off the product for 5 seconds, and then turn it back on. Repeat as
necessary. After more than 10 attempts, contact Customer Service.
Blue
Incorrect fluid
Clean thoroughly with CHAUVET® FCQ. For full instructions, see
Fogger Maintenance. Refill with CHAUVET water-based fog fluid.
Blocked pipes
Contact Customer Service
Failing part
Contact Customer Service
Spitting fluid
Blue blinking
Incorrect fluid
Clean thoroughly with CHAUVET® FCQ. For full instructions, see
Fogger Maintenance. Refill with CHAUVET® water-based fog fluid.
Blocked pipes Contact Customer Service
Failing part
Contact Customer Service
Blue
Incorrect fluid Clean thoroughly with CHAUVET® FCQ. For full instructions, see
Fogger Maintenance. Refill with CHAUVET water-based fog fluid.
Blocked pipes
Contact Customer Service
Failing part
Contact Customer Service
Normal
Blue
Normal
Normal function
Circuit breaker or
fuse keeps
blowing
N/A
Excessive load on the circuit
Make sure that the total load does not exceed the recommended
capacity of the breaker or fuse’s nominal current
Short circuit along the power lines
Check the power lines and power cords
Product does not
power up
No energy on power outlet
Check power outlet
Change to another outlet
Loose or damaged power cord
Check the power cord
Blown fuse
Replace blown fuse with a good one of the same type and rating
Internal problem
Contact Customer Service and send product for repair
Product does not
respond to DMX
Blue
Wrong starting address on the
product
Set the correct starting address on the product
Wrong polarity setting on the DMX
controller Change the signal polarity on the controller
Loose or damaged DMX cable
Check the DMX cable entering the faulty unit
Internal problem Contact customer service and send product for repair
Intermittent DMX
Problems
Signal cables are not DMX
compatible
Replace non-DMX cables with true DMX cables
Interference with AC or radio signals
Keep DMX cables away from AC wires or radio equipment
DMX cable too long
Use a shorter DMX cable or install an optically coupled DMX amplifier
right before the product with intermittent problems
Terminator not connected
Install a terminator
False Sensor
Reading
(Priming)
Red Air bubbles in fluid line
Fill the tank. While the unit is operating; remove but do not disconnect
the fluid tank and tilt the machine at a 45° angle.
Fill the tank. While the unit is operating, pinch the fluid line between your
thumb and forefinger, and hold for 3 to 5 seconds creating a vacuum in
the system. Release the pinched portion and allow the fluid to flow
naturally.
Fill the tank. Allow the unit to reach the normal operating temperature
and for the blue indicator to light. Set the output to the highest level.
Power cycle the unit 1-2 times until the fluid reaches the sensor. The
blue tank indicator light stops flashing.
Red
Empty fluid tank
Refill tank with the correct CHAUVET® water-based fog fluid
If you still experience problems after trying the solutions presented here, contact Chauvet Technical Support.

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 15 of 17
7. TECHNICAL SPECIFICATIONS
Dimensions and
Weight
Length
Width
Height
Weight
20.4 in (518 mm)
11.9 in (302 mm)
10.8 in (274 mm)
19.6 lb (9 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Model-specific
120 VAC, 60 Hz or
230 VAC, 50 Hz
Fixed
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
1,560 W
1,560 W
Operating current
12.9 A
6.8 A
Fuse
F 15 A, 250 V
F 10 A, 250 V
Power I/O
US/Worldwide
UK/Europe
Power input connector
Hard-wired
Hard-wired
Power Cord plug
Edison (US)
Local plug
Operation
Heat-up Time
Tank Capacity
Fluid Consumption
3 min
1 gal (3.8 l)
80 ml/min
Fog Output
Output
Approved Fluids
Optional Controllers
25,000 cfm
FJU, HDF
FCW, FCM
Thermal
Maximum External Temp.
Cooling System
104 °F (40 °C)
Convection
Ordering
Product Name
Item Code
UPC Number
Hurricane 1800 Flex (120 V)
09071177
781462218591
Hurricane 1800 Flex (230 V)
09071180
781462215286

Page 16 of 17 Hurricane 1800 Flex V2 User Manual Rev. 2
R
ETURNS
In case you need to get support or return a product:
•If you are located in the U.S., contact Chauvet World Headquarters.
•If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
•If you are located in Benelux, contact Chauvet Europe BVBA.
•If you are located in France, contact Chauvet France.
•If you are located in Germany, contact Chauvet Germany.
•If you are located in Mexico, contact Chauvet Mexico.
•If you are located in any other country, DO NOT contact Chauvet. Instead, contact
your local distributor. See www.chauvetlighting.com for distributors outside the U.S.,
UK, Ireland, Benelux, France, Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or
Mexico, contact your distributor of record and follow their instr
uctions on how to
return Chauvet products to them. Visit our website www.chauvetlighting.com for
contact details.
Call the corresponding Chauvet Technical Support office and request a Return
Merchandise
Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping d
amage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-
boxing are
recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).

Hurricane 1800 Flex V2 User Manual Rev. 2 Page 17 of 17
C
ONTACT
US
General Information Technical Support
Chauvet World Headquarters
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Voice: [phone]
Fax: [phone]
Email: [e-mail]
Website www.chauvetdj.com
Chauvet Europe Ltd
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.chauvetdj.eu
Chauvet Europe BVBA
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice: [phone]
Email: [e-mail]
Website: www.chauvetdj.eu
Chauvet France
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France
Voice: [phone]
Email: [e-mail]
Website: www.chauvetdj.eu
Chauvet Germany
Address: Bruno-Bürgel-Str. 11
28759 Bremen
Germany
Voice: [phone]
Email: [e-mail]
Website: www.chauvetdj.eu
Chauvet Mexico
Address: Av. de las Partidas 34-3B
(Entrance by Calle 2)
Zona Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Email: [e-mail]
Website: www.chauvetdj.mx
Outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the
dealer of record. Follow the instructions to request support or to return a product. Visit
our website for contact details