Chevrolet/GMC 2013 DURAMAX Diesel User manual

2018
2018
Canadian Limited Warranty and
Owner Assistance Information
Informations sur la garantie limitée
canadienne et l’assistance au propriétaire
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Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle.
It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage limitations.
Remember, if the service contract you are considering for purchase does
not have the GM Protection Plan emblem shown above on it, then it is not
the Genuine GM Protection Plan from GM.
©2016 General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK,
CHEVROLET, GMC and the emblems are registered trademarks of General Motors.
Part No. 23168736 A First Printing

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
2018 Canadian Limited Warranty and
Owner Assistance Information
Important Message to
Owners... ....................... 1
General Motors' Commitment
to You ......................... 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change ........................ 1
Warranty Coverage at a
Glance ......................... 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . 11
Chevrolet Volt, Bolt EV and
Malibu Hybrid . . . . . . . . . . . . . . . . 15
Drive Motor Battery
Coverage . . . . . . . . . . . . . . . . . . . . 15
What Is Not Covered . . . . . . . . . . 16
Chevrolet Silverado eAssist
®
and GMC Sierra eAssist
®
Coverage . . . . . . . . . . . . . . . . . . . . 17
LaCrosse eAssist
®
Coverage . . . . . . . . . . . . . . . . . . . . 17
What Is Not Covered . . . . . . . . . . 18
Things to Know About the New
Vehicle Limited Warranty . . . . 19
Warranty Repairs —Component
Exchanges . . . . . . . . . . . . . . . . . . . 19
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 19
Warranty Repairs —Recycled
Materials ..................... 19
Tire Service . . . . . . . . . . . . . . . . . . . . 19
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 20
Paint, Trim and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 20
Vehicle Operation and Care . . . 20
Maintenance Records . . . . . . . . . 20
Chemical Paint Spotting . . . . . . . 20
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 21
Warranty Service —Canada . . . 21
Touring Owner Service —
Canada, the United States and
Mexico ....................... 21
Touring Owner Service —
Countries Other than Canada,
the United States and
Mexico ....................... 22
Warranty Service —Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 22
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 22
Recreation Vehicle and Special
Body Alterations . . . . . . . . . . . . . . 22
Pre-Delivery Service . . . . . . . . . . . 23
Production Changes . . . . . . . . . . . 23
Emission Control Systems
Warranty ...................... 24
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 24
Emission Control Warranty . . . . . 24
Emission Performance . . . . . . . . . 25
Emission Warranty Parts List . . .26
What Is Not Covered . . . . . . . . . . 29

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
2018 Canadian Limited Warranty and
Owner Assistance Information
Things to Know About the
Emission Control Systems
Warranty ...................... 30
Replacement Parts . . . . . . . . . . . . 30
Maintenance and Repairs . . . . . . 30
Claims Procedure . . . . . . . . . . . . . . 31
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 32
Special Coverage Adjustment
Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 34
Customer Assistance Offices . . .35
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 37
Roadside Assistance
Program ...................... 38
Courtesy Transportation
Program ...................... 39

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
Important Message to Owners... 1
General Motors' Commitment
to You
General Motors is committed to
ensuring an excellent ownership
experience with your new vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined under Customer
Satisfaction Procedure 032.
GM Participation in the
Mediation/Arbitration Program
Refer to Customer Satisfaction
Procedure 032, for information on
the voluntary, binding Mediation/
Arbitration Program in which GM
participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your GM Dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Customer
Care Centre toll free at
1-800-263-3777 (English) or
1-800-263-7854 (French). If you are
a subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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2 Warranty Coverage at a Glance
The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows
for more complete details.
New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles
Coverage 3 yrs/
60,000 km
5 yrs/
160,000 km
6 yrs/
160,000 km
8 yrs/
160,000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
Diesel Engine Components X
Hybrid X
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X
New Vehicle Limited Warranty for the Buick Vehicles
Coverage 4 yrs/
80,000 km
6 yrs/
110,000 km
6 yrs/
Unlimited km
8 yrs/
160, 000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
Hybrid Components X
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X

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Warranty Coverage at a Glance 3
Emission Control Systems Warranty
Coverage 3 yrs/
60,000 km
4 yrs/
80,000 km
5 yrs/
80,000 km
8 yrs/
130,000 km
Defects & Performance —Chevrolet and GMC X
Defects & Performance —Buick X
Defects & Performance —Heavy Duty Gasoline Engine X
6.6L Duramax —Heavy Duty Turbo-Diesel Engine X
Specified Major Emission Components X

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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4 New Vehicle Limited Warranty
What Is Covered
General Motors of Canada
Company will provide for repairs to
the vehicle during the Warranty
Period in accordance with the
terms, conditions, and limitations
contained in this booklet.
Warranty Applies
This warranty is for GM vehicles
originally sold in Canada, registered
in Canada and normally operated in
Canada. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the Warranty Period. Needed
repairs will be performed using new,
remanufactured, or refurbished
parts.
No Charge
Warranty repairs, including parts
and labor, will be made at no
charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a GM dealer facility
handling your vehicle line within the
warranty period and request the
needed repairs. Reasonable time
must be allowed for the dealership
to perform the necessary repairs.
Warranty Period
The Warranty Period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the Coverage period.
Base Warranty Coverage
The Base Warranty coverage for
Chevrolet, and GMC is for 3 years
or 60 000 kilometres, whichever
comes first, except for other
coverages listed here under “What
Is Covered”and those items listed
under “What Is Not Covered.”
The Base Warranty coverage for
Buick is for 4 years or 80 000
kilometres, whichever comes first,
except for other coverages listed
here under “What Is Covered”and
those items listed under “What Is
Not Covered.”
Powertrain Component Warranty
Coverage
The powertrain is covered for
5 years or 160 000 kilometres
(Chevrolet and GMC),
whichever comes first, 6 years or
110 000 kilometres (Buick),
whichever comes first, except for
other coverages listed here under
"What Is Covered" and those items
listed under “What Is Not Covered”
later in this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,

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New Vehicle Limited Warranty 5
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components
required in the timing belt service
replacement procedure are covered
until the first scheduled
maintenance interval.
Diesel Components Coverage
includes: Cylinder block and heads
and all internal parts, intake and
exhaust manifolds, timing gears,
timing gear chain or belt and cover,
flywheel, harmonic balancer, valve
covers, oil pan, oil pump, water
pump, fuel pump, engine mounts,
seals, and gaskets. Parts of the
Emissions Reduction System such
as the emissions reduction fluid
tank, injectors, sensors including
NOx and exhaust, and the Exhaust
Particulate Filter. Glow Plug Control
System: Control/glow plug
assembly, glow plugs, cold advance
relay, and engine control module.
The fuel injection control module,
integral oil cooler, transmission
adapter plate, common fuel rails,
fuel filter assembly, fuel temperature
sensor, and function block.
Important: Some of these
components may also be covered
by the Emission Warranty. See
Emission Warranty Parts List 026
for details.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions: Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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6 New Vehicle Limited Warranty
Exclusions: Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the Base
Warranty Coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the Base
Warranty Coverage, defective tires
will be replaced on a prorated
adjustment basis according to the
following mileage-based schedule:

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New Vehicle Limited Warranty 7
2018 Chevrolet/GMC Tire Pro-Rate Chart
Mileage (km) Percent Covered by
Chevrolet/GMC
(Tire Cost)
Percent Covered by
Chevrolet/GMC
(Labor —Mount/Balance)
0-19,000 100% 100%
19,001-24,000 60% 100%
24,001-32,000 50% 100%
32,001-40,000 40% 100%
40,001-48,000 30% 100%
48,001-60,000 20% 100%
60,001+ 0% 0%
2018 Buick Tire Pro-Rate Chart
Mileage (km) Percent Covered by
Buick (Tire Cost)
Percent Covered by Buick
(Labor —Mount/Balance)
0-19,000 100% 100%
19,001-24,000 60% 100%
24,001-32,000 50% 100%
32,001-40,000 40% 100%
40,001-48,000 30% 100%
48,001-80,000 20% 100%
80,001+ 0% 0%
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for the
full Base Warranty Coverage period.
After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GM
dealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.

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8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone Canada, Inc. www.bridgestonetire.ca 1-800-267-1318
Continental/General www.generaltire.ca
www.continentaltire.ca
1-800-461-1776
1-800-461-1776
Goodyear/Dunlop www.goodyear.ca
www.dunlop.ca
1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca 1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca 1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's limited
warranty program, you may be
eligible for a tire replacement or a
comparable new tire on a prorated
basis.
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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New Vehicle Limited Warranty 9
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturer's expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.
6.6L Duramax Turbo-Diesel Engine
Coverage
For trucks equipped with a 6.6L
Duramax Turbo-Diesel Engine, the
diesel engine assembly, including
turbocharger components (except
those items listed under “What Is
Not Covered”) is covered for defects
in material or workmanship without
a deductible for up to 5 years or
160 000 kilometres, (Chevrolet and
GMC), whichever comes first.
.Cylinder block and heads and all
internal lubricant parts, intake
and exhaust manifolds, timing
gears, timing gear chain or belt
and cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets.
.Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, high pressure
sealing devices.
.Glow Plug Control System:
control/glow plug assembly, glow
plugs, cold advance relay,
Engine Control Module (ECM).
.Emissions Reduction System:
Emissions Reduction Fluid Tank,
Injectors, Sensors including NOx
and exhaust, and Exhaust
Particulate Filter
.Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function blocks.
Important: Some of the above
components may also be covered
by the Emissions Warranty with no
deductible. See the Emission
Warranty Parts List 026 for details.
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle's powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission and drivetrain.
The Duramax Turbo-Diesel Engine,
Allison Automatic Transmission
®
and drivetrain have been designed
and built to offer industry leading
durability and performance in the
most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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10 New Vehicle Limited Warranty
transmission and drivetrain.
Damage failure, or reduced life of
the engine, transmission emission
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your vehicle
warranty.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion : For Chevrolet and
GMC, body sheet metal panels are
covered against rust for 3 years or
60 000 kilometres, whichever comes
first. For Buick, body sheet metal
panels are covered against rust for
4 years or 80 000 kilometres,
whichever comes first.
Rust-Through : For Chevrolet and
GMC, any body sheet metal panel
that rusts through due to corrosion
(an actual hole in the sheet metal) is
covered for up to 6 years or
160 000 kilometres, whichever
comes first. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Rust-Through : For Buick, any
body sheet metal panel that rusts
through due to corrosion (an actual
hole in the sheet metal) is covered
for up to 6 years, unlimited
kilometres. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Important: Cosmetic or surface
corrosion (resulting from stone
chips, dents, or scratches in the
paint, or failure to repair paint
damaged by stone chips, dents,
or scratches in the paint) is not
included in the sheet metal
coverage.
Accessory Coverages
Most GM approved accessories
marketed and sold by General
Motors of Canada Company that are
permanently installed on a GM
vehicle prior to delivery will be
covered under the provisions of the
Base Warranty Coverage of the
New Vehicle Limited Warranty. In
the event GM accessories are
installed after vehicle delivery or are
replaced under the new vehicle
base warranty, they will be covered,
(parts and labour for the balance of
the applicable portion of the New
Vehicle Limited Warranty, but in no
event less than 12 months/unlimited
kilometres (12 months/
unlimited kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.

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New Vehicle Limited Warranty 11
Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner
will move.
This movement may cause finish
damage. Therefore, any damage
caused by the bedliner is not
covered under the terms of the New
Vehicle Limited Warranty.
The factory spray in bedliner (RPO
CGN) is not covered for a loss of
shine and luster or fading. Refer to
the Owner's Manual for more
information on spray in bedliner
maintenance.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle.
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts.
.Water or fluid contamination.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
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12 New Vehicle Limited Warranty
.Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions.
.Alteration of glass parts by
application of tinting films.
Important: This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting”under Things to Know
About the New Vehicle Limited
Warranty 019 for details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality,
water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a
91 (R+M)/2, may not be covered.
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).
Please refer to your owner manual
under “Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
New Vehicle Limited Warranty 13
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards, and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can best be maintained
at your GM dealer who offers quality
service and genuine GM parts
specifically designed for your GM
vehicle.
GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to your
vehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss or
damage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versions
of external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the Owner Manual and this warranty
booklet are at the owner's expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
14 New Vehicle Limited Warranty
Items such as:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.Storage
Other Terms
This warranty gives you specific
legal rights. You may have different
rights which vary from province to
province according to applicable
legislation. This warranty does not
exclude or limit those rights but runs
concurrently with any such
applicable provincial legislation.
General Motors of Canada
Company does not authorize any
person to create for it any other
condition or liability in connection
with these vehicles. Any implied
warranty or condition (including
any implied warranty or condition
of merchantability or fitness for a
particular purpose) applicable to
this vehicle is limited in duration
to the duration of this written
warranty. The performance of
repairs and needed adjustments
is the exclusive remedy under
this written warranty or any
implied warranty or condition.
General Motors of Canada
Company shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any
implied warranty or condition.*
* Some provinces do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.

Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-10999168) - 2018 - CRC - 10/27/16
New Vehicle Limited Warranty 15
Chevrolet Volt, Bolt EV and
Malibu Hybrid
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, General
Motors will warrant certain
components for each Chevrolet Volt,
Bolt EV, and Malibu Hybrid for
8 years or 160 000 kilometres,
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific electric propulsion
components of the vehicle.
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty,
Maintenance and Owner Assistance
booklet, General Motors of Canada
Company will warrant certain
components for Chevrolet Volt, Bolt
EV, and Malibu Hybrid for 8 years or
160,000 kilometres, whichever
comes first, from the original
in-service date of the vehicle,
against warrantable repairs to the
specific electric propulsion
components of the vehicle.
This warranty is for the Chevrolet
Volt, Bolt EV, and Malibu Hybrid
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this
Chevrolet Volt, Bolt EV, and Malibu
Hybrid warranty is transferable at no
cost to any subsequent person(s)
who assumes ownership of the
vehicle within the 8 years or
160 000 kilometres term. No
deductibles are associated with this
warranty.
This warranty is in addition to the
express conditions and warranties
described previously. The coverage
and benefits described under "New
Vehicle Limited Warranty" are not
extended or altered because of this
special Hybrid Component
Warranty.
What Is Covered
This warranty covers repairs to
Hybrid specific component defect
related to materials or workmanship
occurring during the 8 year or
160 000 kilometres term for the
following:
Towing
During the 8 year or 160 000
kilometres Hybrid warranty period,
towing is covered to the nearest
Chevrolet servicing dealer if your
vehicle cannot be driven because of
a warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the Owner's Manual for details.
Drive Motor Battery Coverage
Propulsion Battery Warranty
Policy (Chevrolet Volt and Bolt EV)
Like all batteries, the amount of
energy that the high voltage
“propulsion”battery can store will
decrease with time and kilometres
driven. Depending on use, the
battery may degrade as little as
10% to as much as 40% of capacity
over the warranty period. If there
are questions pertaining to battery
capacity, a dealer service technician
could determine if the vehicle is
within parameters.