Chrysler All Vehicles 2013 Instruction Manual

Chrysler Group LLC
WARRANTY INFORMATION
2013
13GENC-026-AA First Edition Printed in U.S.A.
All Vehicles

IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
Original Owner’s Name
Street Address
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Selling Dealer
City
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
Zip Code
Mileage at Delivery
Code
State
Second Owner’s Name
Street Address
City and State Zip Code
Date of Second Purchase Mileage at Purchase
Third Owner’s Name
Street Address
City and State Zip Code
Date of Third Purchase Mileage at Purchase

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1Yr/
12, 000 2Yr/ 24,000 3 Yr/ 36,000 3Yr/ 50,000 3Yr/ Unlimited 5 Yr/ 50,000 5 Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 80,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emissions Warranty
Specified Comp.
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under These Limited Warranties
1.1 Incidental and Consequential Damages Not
Covered ...........................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty ................5
2.2 Corrosion Warranty ...................8
2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only) ..................9
2.4 Powertrain Limited Warranty .............9
3. What’s Not Covered
3.1 Modifications Not Covered .............13
3.2 Environmental Factors Not Covered .......14
3.3 Maintenance Costs Not Covered ..........15
3.4 Racing Not Covered ..................15
3.5 Certain Kinds of Corrosion Not Covered ....16
3.6 Other Exclusions ....................16
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered .......................17
3.8 Restricted Warranty ..................17
4. Other Terms of Your Warranties
4.1 Exchanged Parts May Be Used in Warranty
Repairs ...........................18
4.2 Pre-Delivery Service ..................19
4.3 Production Changes ..................19
5. Emission Warranties Required By Law
5.1 Federal Emission Warranty .............20
5.2 Emission Performance Warranty ..........21
TABLE OF CONTENTS
2

6. How to Get Warranty Service
6.1 Where to Take Your Vehicle ............22
6.2 How To Get Tow Service - U.S. or
Canada Only * .....................24
6.3 Emergency Warranty Repairs ............25
6.4 Getting Service Under the Federal Emission
Performance Warranties ................26
7. How to Deal with Warranty Problems
7.1 Steps to Take .......................28
7.2 Helpful Addresses and Telephone Numbers . . 32
8. Optional Service Contract ..................34
9. Maintenance
9.1 General Information ..................35
9.2 Where To Go For Maintenance ..........36
TABLE OF CONTENTS
3

1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only express warranties
that Chrysler Group LLC (⬙Chrysler⬙) makes for your vehicle. These
warranties give you specific legal rights. You may also have other
rights that vary from state to state. For example, you may have some
implied warranties, depending on the state where your vehicle was sold
or is registered.
These implied warranties are limited, to the extent allowed by law, to
the time periods covered by the express written warranties contained in
this booklet.
If you use your vehicle primarily for business or commercial purposes,
then these implied warranties do not apply and Chrysler completely dis-
claims them to the extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied war-
ranty lasts, so the above limitations may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or consequential
damages connected with your vehicle’s failure, either while
under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your vehicle;
•the cost of rental vehicles, gasoline, telephone, travel, or lodg-
ing;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential damages
to be excluded or limited, so this exclusion may not apply to
you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
4

2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty
if you are a purchaser for use of the vehicle.
B. What’s Covered
The Basic Limited Warranty covers the cost of
all parts and labor needed to repair any item on
your vehicle when it left the manufacturing
plant that is defective in material, workmanship
or factory preparation. There is no list of cov-
ered parts since the only exception are tires and
Unwired headphones. You pay nothing for these
repairs. These warranty repairs or adjustments
— including all parts and labor connected with
them — will be made by your dealer at no
charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warran-
ties offered by their makers. They are not cov-
ered by the Basic Limited Warranty:
•tires;
•Unwired headphones; or
•items added or changed after your vehicle left
the manufacturing plant, such as accessories
or protection products, or items changed be-
cause of customization or van conversion.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
5

Be sure you get a copy of any warranty that
applies to these items from your dealer, or from
the maker of the product. You can find the tire
and Unwired headphone warranty statements in
your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Basic Limited Warranty covers the cost of
towing your vehicle to the nearest Chrysler,
Dodge, Jeep, or Ram dealer if your vehicle can’t
be driven because a covered part has failed. If
you choose to go to another dealership, you will
be responsible for the cost if the extra distance
exceeds 10 miles. See Section 6.2 for informa-
tion on how to get towing service in the United
States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of
the following dates, whichever is earlier:
•the date you take delivery of the vehicle; or
•the date when the vehicle was first put into
service — for example, as a dealer “demo” or
as a Chrysler company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months
from the date it begins or for 36,000 miles on
the odometer, whichever occurs first. But the
following items are covered only for 12 months
or for 12,000 miles on the odometer, whichever
occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6

•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing
G. Registration and Operation Requirements
The Basic Limited Warranty covers your vehicle
only if:
•it was built for sale in the U.S.;
•it’s registered in the U.S.;
•it’s driven mainly in the U.S. or Canada; and
•it’s operated and maintained in the manner
described in your Owner’s Manual.
H. If Your Vehicle Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have re-
ceived authorization for export from Chrysler. Dealers may
not give authorization for export. You should consult an
authorized dealer to determine this vehicle’s warranty cov-
erage if you have any questions.
This policy does not apply to vehicles registered to U.S.
government officials or military personnel on assignment
outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
7

2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use
of the vehicle.
B. What’s Covered
This warranty covers the cost of all parts and
labor needed to repair or replace any sheet metal
panels that get holes from rust or other corro-
sion. If a hole occurs because of something
other than corrosion, this warranty does not ap-
ply. Cosmetic or surface corrosion — resulting,
for example, from stone chips or scratches in
the paint — is not covered. For more details on
what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic
Limited Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is
36 months, with no mileage limit.
•For an outer-body sheet metal panel — one
that is finish-painted and that someone can
see when walking around the vehicle — the
limits are 5 years or 100,000 miles on the
odometer, whichever occurs first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8