Chrysler All Vehicles 2013 Instruction Manual

Chrysler Group LLC
WARRANTY INFORMATION
2013
13GENC-026-AA First Edition Printed in U.S.A.
All Vehicles

IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
Original Owner’s Name
Street Address
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Selling Dealer
City
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
Zip Code
Mileage at Delivery
Code
State
Second Owner’s Name
Street Address
City and State Zip Code
Date of Second Purchase Mileage at Purchase
Third Owner’s Name
Street Address
City and State Zip Code
Date of Third Purchase Mileage at Purchase

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1Yr/
12, 000 2Yr/ 24,000 3 Yr/ 36,000 3Yr/ 50,000 3Yr/ Unlimited 5 Yr/ 50,000 5 Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 80,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emissions Warranty
Specified Comp.
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under These Limited Warranties
1.1 Incidental and Consequential Damages Not
Covered ...........................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty ................5
2.2 Corrosion Warranty ...................8
2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only) ..................9
2.4 Powertrain Limited Warranty .............9
3. What’s Not Covered
3.1 Modifications Not Covered .............13
3.2 Environmental Factors Not Covered .......14
3.3 Maintenance Costs Not Covered ..........15
3.4 Racing Not Covered ..................15
3.5 Certain Kinds of Corrosion Not Covered ....16
3.6 Other Exclusions ....................16
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered .......................17
3.8 Restricted Warranty ..................17
4. Other Terms of Your Warranties
4.1 Exchanged Parts May Be Used in Warranty
Repairs ...........................18
4.2 Pre-Delivery Service ..................19
4.3 Production Changes ..................19
5. Emission Warranties Required By Law
5.1 Federal Emission Warranty .............20
5.2 Emission Performance Warranty ..........21
TABLE OF CONTENTS
2

6. How to Get Warranty Service
6.1 Where to Take Your Vehicle ............22
6.2 How To Get Tow Service - U.S. or
Canada Only * .....................24
6.3 Emergency Warranty Repairs ............25
6.4 Getting Service Under the Federal Emission
Performance Warranties ................26
7. How to Deal with Warranty Problems
7.1 Steps to Take .......................28
7.2 Helpful Addresses and Telephone Numbers . . 32
8. Optional Service Contract ..................34
9. Maintenance
9.1 General Information ..................35
9.2 Where To Go For Maintenance ..........36
TABLE OF CONTENTS
3

1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only express warranties
that Chrysler Group LLC (⬙Chrysler⬙) makes for your vehicle. These
warranties give you specific legal rights. You may also have other
rights that vary from state to state. For example, you may have some
implied warranties, depending on the state where your vehicle was sold
or is registered.
These implied warranties are limited, to the extent allowed by law, to
the time periods covered by the express written warranties contained in
this booklet.
If you use your vehicle primarily for business or commercial purposes,
then these implied warranties do not apply and Chrysler completely dis-
claims them to the extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied war-
ranty lasts, so the above limitations may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or consequential
damages connected with your vehicle’s failure, either while
under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your vehicle;
•the cost of rental vehicles, gasoline, telephone, travel, or lodg-
ing;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential damages
to be excluded or limited, so this exclusion may not apply to
you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
4

2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty
if you are a purchaser for use of the vehicle.
B. What’s Covered
The Basic Limited Warranty covers the cost of
all parts and labor needed to repair any item on
your vehicle when it left the manufacturing
plant that is defective in material, workmanship
or factory preparation. There is no list of cov-
ered parts since the only exception are tires and
Unwired headphones. You pay nothing for these
repairs. These warranty repairs or adjustments
— including all parts and labor connected with
them — will be made by your dealer at no
charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warran-
ties offered by their makers. They are not cov-
ered by the Basic Limited Warranty:
•tires;
•Unwired headphones; or
•items added or changed after your vehicle left
the manufacturing plant, such as accessories
or protection products, or items changed be-
cause of customization or van conversion.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
5

Be sure you get a copy of any warranty that
applies to these items from your dealer, or from
the maker of the product. You can find the tire
and Unwired headphone warranty statements in
your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Basic Limited Warranty covers the cost of
towing your vehicle to the nearest Chrysler,
Dodge, Jeep, or Ram dealer if your vehicle can’t
be driven because a covered part has failed. If
you choose to go to another dealership, you will
be responsible for the cost if the extra distance
exceeds 10 miles. See Section 6.2 for informa-
tion on how to get towing service in the United
States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of
the following dates, whichever is earlier:
•the date you take delivery of the vehicle; or
•the date when the vehicle was first put into
service — for example, as a dealer “demo” or
as a Chrysler company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months
from the date it begins or for 36,000 miles on
the odometer, whichever occurs first. But the
following items are covered only for 12 months
or for 12,000 miles on the odometer, whichever
occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6

•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing
G. Registration and Operation Requirements
The Basic Limited Warranty covers your vehicle
only if:
•it was built for sale in the U.S.;
•it’s registered in the U.S.;
•it’s driven mainly in the U.S. or Canada; and
•it’s operated and maintained in the manner
described in your Owner’s Manual.
H. If Your Vehicle Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have re-
ceived authorization for export from Chrysler. Dealers may
not give authorization for export. You should consult an
authorized dealer to determine this vehicle’s warranty cov-
erage if you have any questions.
This policy does not apply to vehicles registered to U.S.
government officials or military personnel on assignment
outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
7

2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use
of the vehicle.
B. What’s Covered
This warranty covers the cost of all parts and
labor needed to repair or replace any sheet metal
panels that get holes from rust or other corro-
sion. If a hole occurs because of something
other than corrosion, this warranty does not ap-
ply. Cosmetic or surface corrosion — resulting,
for example, from stone chips or scratches in
the paint — is not covered. For more details on
what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic
Limited Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is
36 months, with no mileage limit.
•For an outer-body sheet metal panel — one
that is finish-painted and that someone can
see when walking around the vehicle — the
limits are 5 years or 100,000 miles on the
odometer, whichever occurs first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8

2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the State of Kan-
sas, seatbelts and related seatbelt components are
warranted against defects in workmanship and ma-
terials for 10 years, regardless of mileage. This war-
ranty does not cover replacement of seatbelts and
related components required as the result of
collision.
2.4 Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Powertrain Limited War-
ranty if you are a purchaser for use of the
vehicle.
B. What’s Covered
The Powertrain Limited Warranty covers the
cost of all parts and labor needed to repair a
powertrain component listed in section 2.4.E
below that is defective in workmanship and
materials.
C. How Long It Lasts
The Powertrain Limited Warranty lasts for up to
5 years or 100,000 miles on the odometer,
whichever occurs first, calculated from the start
date of the Basic Limited Warranty, as set forth
in Section 2.1(E).
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
9

D. Towing Costs Are Covered
The Powertrain Limited Warranty covers the
cost of towing your vehicle to the nearest autho-
rized Chrysler, Dodge, Jeep or Ram dealer if
your vehicle cannot be driven because a covered
part has failed.
If you choose to go to another dealership, you
will be responsible for the cost if the extra dis-
tance exceeds 10 miles. See Section 6.2 for in-
formation on how to get towing service in the
United States and Canada.
E. Parts Covered
The Powertrain Limited Warranty covers these
parts and components of your vehicle’s pow-
ertrain supplied by Chrysler Group LLC:
Gasoline Engine:
cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt,
gears and sprockets; vibration damper; oil pump;
water pump and housing; intake and exhaust mani-
folds; flywheel with starter ring gear; core plugs;
valve covers; oil pan; turbocharger housing and in-
ternal parts; turbocharger wastegate actuator; super-
charger; serpentine belt tensioner; seals and gaskets
for listed components only.
Transmission:
transmission case and all internal parts; torque con-
verter; drive/flex plate; transmission range switch;
speed sensors; pressure sensors; transmission con-
trol module; bell housing; oil pan; seals and gaskets
for listed components only.
NOTE: MANUAL TRANSMISSION CLUTCH
PARTS ARE NOT COVERED AT ANY TIME.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
10

Front Wheel Drive:
transaxle case and all internal parts; axle shaft as-
semblies; constant velocity joints and boots; differ-
ential cover; oil pan; transaxle speed sensors; trans-
axle solenoid assembly; PRNDL position switch;
transaxle electronic controller; torque converter;
seals and gaskets for listed components only.
NOTE: MANUAL TRANSMISSION CLUTCH
PARTS ARE NOT COVERED AT ANY TIME.
All Wheel Drive (AWD):
power transfer unit and all internal parts; viscous
coupler; axle housing and all internal parts; constant
velocity joints and boots; driveshaft and axle shaft
assemblies; differential carrier assembly and all in-
ternal parts; output ball bearing; output flange; end
cover; overrunning clutch; vacuum motor; torque
tube; pinion spacer and shim, seals and gaskets for
listed components only.
Rear Wheel Drive:
rear axle housing and all internal parts; axle shafts;
axle shaft bearings; drive shaft assemblies; drive
shaft center bearings; universal joints and yokes;
seals and gaskets for listed components only.
Four-Wheel Drive (4X4):
transfer case and all internal parts; transfer case
control module and shift mode motor assembly;
axle housing and all internal parts; axle shafts; axle
shaft bearings; drive shafts assemblies (front and
rear); drive shaft center bearings; universal joints
and yokes; disconnect housing assembly; seals and
gaskets for the listed components only.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
11

F. Other Provisions of This Powertrain Limited
Warranty
All other terms of the New Vehicle Limited War-
ranty including the Section 1 (Your Rights Under
These Limited Warranties) and Section 3
(What’s Not Covered) apply to this Powertrain
Limited Warranty.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
12

3. What’s Not Covered
3.1 Modifications Not Covered
A. Some Modifications Don’t Void the
Warranties But Aren’t Covered
Certain changes that you might make to your
vehicle do not, by themselves, void the warran-
ties described in this booklet. Examples of some
of these changes are:
•installing non-Chrysler Group LLC
(⬙Chrysler⬙) parts, components, or equipment
(such as a non-Chrysler radio or speed con-
trol); and
•using special non-Chrysler materials or
additives.
But your warranties don’t cover any part that was
not on your vehicle when it left the manufacturing
plant or is not certified for use on your vehicle. Nor
do they cover the costs of any repairs or adjust-
ments that might be caused or needed because of
the installation or use of non-Chrysler parts, compo-
nents, equipment, materials, or additives.
Performance or racing parts are considered to be
non-Chrysler parts. Repairs or adjustments caused
by their use are not covered under your warranties.
Examples of the types of alterations not covered
are:
•installing accessories — except for genuine
Chrysler / MOPAR accessories installed by an
authorized Chrysler, Dodge, Jeep or Ram dealer;
•applying rustproofing or other protection prod-
ucts;
WHAT’S NOT COVERED
13

•changing the vehicle’s configuration or di-
mensions, such as converting the vehicle into
a limousine or food service vehicle; or
•using any refrigerant that Chrysler has not
approved.
B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
•disconnecting, tampering with, or altering the
odometer will void your warranties, unless
your repairing technician follows the legal
requirements for repairing or replacing odom-
eters; or
•attaching any device that disconnects the
odometer will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by en-
vironmental factors such as airborne fallout, bird
droppings, insect damage, chemicals, tree sap, salt,
ocean spray, acid rain, and road hazards. Nor do
your warranties cover damage caused by hailstorms,
windstorms, tornadoes, sandstorms, lightning,
floods, and earthquakes.
Your warranties do not cover conditions resulting
from anything impacting the vehicle. This includes
cracks and chips in glass, scratches and chips in
painted surfaces, or damage from collision.
WHAT’S NOT COVERED
14

3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance.
Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lu-
bricants, cleaners or fluids other than those recom-
mended in your Owner’s Manual.
The warranties don’t cover the costs of your vehi-
cle’s normal or scheduled maintenance — the parts
and services that all vehicles routinely need. Some
of these parts and services, which your warranties
don’t cover, include:
•lubrication;
•engine tune-ups;
•replacing filters, coolant, spark plugs, bulbs, or
fuses (unless those costs result from a covered
repair);
•cleaning and polishing; and
•replacing worn wiper blades, worn brake pads
and linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the
result of participating in a racing event.
WHAT’S NOT COVERED
15

3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
•corrosion caused by accident, damage, abuse, or
vehicle alteration;
•surface corrosion caused by such things as indus-
trial fallout, sand, salt, hail, ocean spray, and
stones;
•corrosion caused by the extensive or abnormal
transport of caustic materials like chemicals, ac-
ids, and fertilizers; and
•corrosion of special bodies, body conversions, or
equipment that was not on your vehicle when it
left the manufacturing plant or was not supplied
by Chrysler.
3.6 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•fire or accident;
•abuse or negligence;
•misuse — for example, driving over curbs or
overloading;
•tampering with the emission systems, or with a
part that could affect the emission systems;
•
use of used parts, even if they were originally sup-
plied by Chrysler (however, authorized Chrysler /
MOPAR remanufactured parts are covered);
•windshield or rear window damage from external
objects;
•any changes made to your vehicle that don’t
comply with Chrysler; or
•using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
WHAT’S NOT COVERED
16

3.7 Total Loss, Salvage, Junk, or Scrap
Vehicles Not Covered
A vehicle has no warranty coverage of any kind if:
•the vehicle is declared to be a total loss by an
insurance company;
•the vehicle is rebuilt after being declared to be a
total loss by an insurance company; or
•the vehicle is issued a certificate of title indicat-
ing that it is designated as “salvage,” “junk,”
“rebuilt,” “scrap,” or some similar word.
Chrysler will deny warranty coverage without no-
tice if it learns that a vehicle is ineligible for cover-
age for any of these reasons.
3.8 Restricted Warranty
Your warranties can also be restricted by Chrysler.
Chrysler may restrict the warranty on your vehicle
if the vehicle is not properly maintained, or if the
vehicle is abused or neglected, and the abuse or
neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may
be denied or subject to approval by Chrysler before
covered repairs are performed.
WHAT’S NOT COVERED
17

4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction, Chrysler
Group LLC (⬙Chrysler⬙) may offer exchange service
on some vehicle parts. This service is intended to
reduce the amount of time your vehicle is not avail-
able for your use because of repairs. Parts used in
exchange service may be new, remanufactured, re-
conditioned, or repaired, depending on the part in-
volved.
All exchange parts that might be used meet
Chrysler standards, and have the same warranties as
new parts.
Examples of the kinds of parts that might be ser-
viced in this way are:
•engine assemblies;
•transmission assemblies;
•instrument cluster assemblies;
•radios, tape, CD and DVD players;
•speedometers; and
•powertrain control modules.
To help control suspected ozone-depleting agents,
the EPA requires the capture, purification, and reuse
of automotive air-conditioning refrigerant gases. As
a result, a repair to the sealed portion of your air-
conditioning system may involve the installation of
purified reclaimed refrigerant.
OTHER TERMS OF YOUR WARRANTIES
18