Cincinnati Bell Fioptics TV User manual

CONNECTED
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Welcome to Cincinnati Bell and thank you for choosing us. Using the very best in advanced network
technology, we’re able to bring you all the entertainment, information and communication you need at
the speed of light. This book has been created to give you a glimpse of what your new Cincinnati Bell
products can do for you.
Fioptics TV
Cincinnati Bell’s Digital TV service delivers more than 350 channels, HD, digital music channels, DVR
service and On Demand. There’s incredible entertainment everywhere you turn.
Fioptics Internet
You can enjoy download speeds up to 100Mbps. Even during peak times, your Internet connection is
hands down the fastest in town.
Fioptics Voice
We have more than 14 unique calling services to meet your needs, and plans that allow you to call
anywhere, anytime in the United States.
Bundles
Our services are all great on their own. But when you bundle them together, the convenience and
savings you get are unbeatable.
Thanks again for choosing Cincinnati Bell. We’re happy to have you as a new customer and look
forward to providing you with exceptional services.
Sincerely,
Michael Morrison, Director, Fioptics Services
Fioptics TV 3
Remote 4
Set-Top Box 5
Interactive Program Guide (IPG) 6
My Favorites 9
Reminders 11
My Recordings (DVR) 12
Whole Home DVR 14
Restart TV 15
Parental Controls 16
Fioptics Internet 19
Internet Security 19
Email Setup 20
Fioptics Voice 21
Voicemail 21
Calling Services 22
Support 23
My Account 23
Troubleshooting 24
Legal 26
Contact Us 31
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HD
Enjoy a theater experience without leaving home! You’ll have access to
nearly 100 popular HD channels for FREE, including:
ፘNational Geographic HD
ፘESPN HD
ፘHGTV HD
ፘCNN HD
If that’s not enough, you can add even more HD programming with our
Premium Tier.
On Demand
Save a trip to the video store by choosing from thousands of hours of
entertainment at the touch of a button.
ፘFree On Demand
ፘMovies On Demand
ፘKids On Demand
ፘPremiums On Demand
Whole Home DVR
Record your favorite program and watch it in any room of the house!
Bookmark your program so you can start watching it in one room and then
pick up the rest in any room.
ፘRecord 3 shows while watching something you previously recorded
ፘRecord the shows you like by genre, actor or director
ፘRecord an entire season of your favorite series
Premium Channels
From blockbuster movies to original comedy, premium channels provide the
best in entertainment.
ፘHBO
ፘCinemax
ፘShowtime
ፘThe Movie Channel
ፘStarz
ፘEncore
Sports
You are always in the game with Fioptics TV. There is no need to miss a
minute of action, no matter what sport you enjoy. For even more sports
content, add the Fioptics Sports Package.
ፘNFL Network ፘMLB Network ፘNHL Network and more!
International
With the Spanish Tier, enjoy the most popular Spanish-language channels,
including a variety of movies, music, sports and children’s entertainment.
ፘMun2
ፘCine Mexicano
ፘTelemundo
ፘESPN Deportes
ፘDiscovery en Español
ፘDiscovery Familia, and more!
Cincinnati Bell provides a variety of options for Indian programming.
ፘZee TV
ፘStar One
ፘStar India Plus
ፘStar India Gold
Fioptics TV entertainment wherever you turn
Get an almost endless array of entertainment right at your fingertips. Movies, music, sports, news, documentaries, kids’ programs—plus plenty of
programs in the unrivaled beauty of HD at your command On Demand.
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FEATURES OF YOUR REMOTE
If you have a different remote
please visit www.urcsupport.com.
LIST Access and manage DVR recordings.
MENU Display links to your Guide, Favorites,
Recordings, Channel List, Video on Demand,
Search and Self Care.
GUIDE See TV Listings for the current time.
DAY +/– Jump ahead or back 24 hours in TV Listings.
ARROWS Navigate through the program guide and
menu screens. Press the up arrow while watching TV
to access menu options.
ABCD Use as shortcuts to access additional features
available for set-top box menu screens, program
guide and interactive applications.
FAV Create or access Favorites lists for multiple
users, and easily access all your favorite channels.
NUMBERS Press channel numbers to directly tune
to a channel.
Switch input mode to alphabet input.
ON/OFF Access picture-in-picture mode.
MOVE Move the location of the picture-in-picture
window.
SWAP Swap between the two picture-in-picture
screens.
LIVE Jump to live TV when using DVR.
DVR CONTROLS Control On Demand
and DVR, where available.
EXIT Return to watching television.
INFO View current program
information and preview the program
coming next.
OK Confirm highlighted selections
or press while watching Live TV to
access the side bar menu.
ON DEMAND Directly access On
Demand movies and TV programs.
CH +/– Change channel to the next
higher or lower channel.
LAST Return to previous channel or
menu when viewing the guide or menu.
#Change the aspect ratio (4:3 or
16:9) on set-top box.
CH +/– Change the channel of the
picture-in-picture window.
PROGRAMMING
INSTRUCTIONS
During installation, your
Cincinnati Bell technician
programmed your
remote. If your remote
control stops working
with your set-top box,
remove any obstructions
between the remote and
set-top box, press
and try again.
If that doesn’t work, you
can re-synchronize the
remote by pressing
+ for 3 seconds.
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HOOK UP YOUR SET-TOP BOX
Cable in
HDTV or
AV Receiver
either / or
Cable in
HDTV
either / or
Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to
move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top
box for each TV on which you wish to receive digital services. In order to receive HD programming, you must have an HD set-top box.
Video
Audio
QUICK TIP
If your set-top box does not turn on, it may be
updating. Wait a few minutes and try again. If that
doesn’t work, check that the power cord is plugged
in and the outlet is working.
L/R audio
connection
Digital audio
optical connection
Digital audio
coaxial connection
Component video
connection HDMI connection
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Main Menu
The Main Menu is a portal to your IPG.
ፘPress to access the
Main Menu
ፘTo navigate the options, use
the ◀▶ arrows
ፘTo select a highlighted item,
press
ፘTo return to watching TV,
press
Menus
Menu Icons
TV Channels: Access the on-screen Guide, set up and manage
your My Favorites lists and check out what’s on other channels
with a picture-in-picture screen with the Channel List.
My Recordings: Record and watch the programs that you love
with DVR; watch the programs you are not home for when you
have time.
Video On Demand: Access thousands of movies and shows
when you want, and if you forget to DVR a program, watch it
when you have time On Demand.
Search: Search for upcoming programs to DVR, current
programs on TV or On Demand titles.
Self Care: Manage your TV pro gramming to best fit your
family’s needs–block programs or set up pins to only allow
access to certain members of the household.
Applications: Access iHeartRadio and coming soon Facebook
and Caller ID.
ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG)
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Guide
Access a list of channels
and programming currently
available.
ፘPress
ፘUse the ◀▶
▼▲ arrows to
view additional channels
or times
ፘPress on highlighted
selection to access the
program or channel
ፘTo view all programs for
the day on a highlighted
channel, press
ፘTo exit the guide and view
current program, press
Channel List
View a list of channels and preview the current programming playing on a
channel via a picture-in-picture window on the side of your screen.
ፘPress
ፘHighlight the TV Channels icon using the ◀▶
▼▲ arrows and press
ፘUse the ◀▶
▼▲ arrows to select Channel List and press
ፘUse the ▼▲ arrows to
highlight additional
channels and populate the
preview screen with the
current program
ፘPress to change the
channel to that program
ፘTo exit the Channel List and
watch the current program,
press
ፘFor more information about
the program that you are
watching, press ▶and
highlight the title you would
like to see more details on
QUICK TIP
To quickly access your channel list, press the button while
watching live TV.
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QUICK TIP
Also check out the movie store to easily browse through all latest
movies and classics to watch again.
Mosaic
View six preselected kids, sports or news channels at the same time in
thumbnail format. Even if you don’t know the name of the program you want
to watch, you’ll be able to recognize it and tune there quickly and easily.
ፘTune to channel 101
(sports), 102 (kids) or
103 (news)
ፘUse the ◀▶
▼▲ arrows to
highlight the channel you
are interested in, and the
audio for that channel will
begin playing
ፘPress to tune to that channel or press to return to the previous
channel you were watching
Sports Mosaic
Kids Mosaic
News Mosaic
Info Bar
View a brief description of the program you are currently watching and see
what is coming up next. Also, surf through the other channels to see what
is currently playing and what will be coming up next.
ፘPress
ፘUse the ▼▲ arrows to
preview other channels
ፘPress to switch to the
channel that is currently
displayed
ፘTo return to watching TV,
press
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Picture-in-Picture
Watch any two SD or HD programs at the same time using picture-in-
picture.
ፘPress to access picture-in-picture mode–the channel that you are
watching will appear in a small window in the top left corner of the main
viewing screen
ፘUse / to change the channel displayed within the picture-in-picture
window
ፘPress / or to tune to a new channel on your main viewing
screen
ፘPress to move the location of the picture-in-picture window
ፘTo swap the channels that are displayed within the picture-in-picture
window and the main viewing screen, press
ፘTo exit picture-in-picture mode, press
Video On Demand
ፘPress
ፘScroll through thousands
of movies and shows and
press when you find
something you’d like to
watch
ፘPress Buy to watch the
program or Preview to
watch a short clip
My Favorites
Set up all your favorite channels into an easy-to-access list. Don’t hassle
with scrolling through pages and pages of programs just to see what’s on
your frequently accessed channels. Create up to 15 lists, so everyone in the
family can customize their own favorites!
Create a My Favorites List
ፘPress
ፘHighlight Add New List and
press
ፘUse the ◀▶
▼▲ arrows and
to name your list
ፘHighlight Done and press
when complete
Access My Favorites List
ፘPress on your remote to display a list of favorite channels
ፘHighlight your list, choose details and press
ፘSelect a channel you would
like to watch using the ▼▲
arrows and press ; the
program currently airing
will be displayed in the
schedule and preview box
ፘTo return to watching TV,
press
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Add or delete a channel from list:
ፘUse the ◀▶
▼▲ arrows and
highlight Add/Remove
Channels and press
ፘUse the ▼▲ arrows to
highlight the channel that
you would like to add or
remove
ፘPress to add or remove, a check will appear next to the channels that
are included in your favorites list
ፘOnce you have selected all the channels for your list, press to save
your list
QUICK TIP
Filter by favorites
ፘYou can filter your lineup by your favorites list. Press and for
options. Highlight Filter and press , then choose your favorites list
and press again
ፘTo remove the filter, follow the steps and choose All Channels
ፘWhen exiting the guide the filter will remain
Edit My Favorites List
ፘPress , highlight the favorites list you would like to edit
ፘChoose Rename , Delete or Add/Remove Channels
Rename a list:
ፘUse the ◀▶
▼▲ arrows and
highlight Rename and
press
ፘUse the character screen to
spell the new name, highlight
Done and press
Delete a list:
ፘUse the ◀▶
▼▲ arrows and
highlight Delete and
press
ፘConfirm you would like to
delete by highlighting YES
and press
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Reminders
Don’t miss the program you want to watch Live by setting a reminder. The
reminder will appear on screen to tell you when your program is about
to begin. You have the option to remind you 1, 2 or 5 minutes before the
program will begin. (Note: The reminder will only appear when you are
tuned to a different channel than your reminder is set for.)
When the reminder appears,
press to tune to your
program. If multiple
reminders are set, use the
up and down arrows to scroll
through the reminders and
press to tune
Setting a Reminder:
ፘHighlight the show you
would like to set a reminder
for in the guide and press
ፘUse the arrows to scroll to
highlight the “Reminders”
option and press
ፘUse the up arrow to
highlight the start time
to set the timing for when
you want the reminder
to appear, you have
the options for 1, 2 or
5 minutes before the
program begins. Once you
have made your selection,
use the down arrow and
press
ፘOnce the reminder is set, a
bell icon will appear in the
guide next to the title of the
program
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My Recordings (DVR)
Record Program
There are multiple ways to record a program. Any of the following options
allow you to record a single program to view at a later time:
Record while watching a program:
ፘPress
ፘUse the ◀▶
▼▲ arrows
to update your recording
settings, such as start and
stop time or recording a
series
ፘHighlight OK and press
Record from the channel guide:
ፘPress
ፘHighlight the program that you would like to record and press or
ፘUse the ◀▶
▼▲ arrows to update your recording settings, such as start
and stop time or recording a series
ፘHighlight OK and press
Cancel a Reminder:
ፘHighlight the program that
you have the reminder set
for in the guide and press
ፘScroll to the right and
highlight the “Cancel
Reminder” option and
press
ፘConfirm that you would
like to cancel the reminder
by highlighting YES and
pressing
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Record from Info Bar:
ፘPress on the remote
control and use ◀▶ to
select the program that you
would like to record
ፘHighlight the program that
you have the reminder set
for in the guide and press
or
ፘUse ◀▶
▼▲ to update your recording settings, such as start and stop time
or recording a series
ፘHighlight OK and press on the remote
Record from the Channel List or Favorites:
ፘPress while watching
Live TV to access your
Channel List or press
to access your My Favorites
list
ፘHighlight the program that
you have the reminder set
for in the guide and press
or
ፘUse ◀▶
▼▲ to update your recording settings, such as start and stop time
or recording a series
ፘHighlight OK and press on the remote
Record by searching for a program:
ፘPress
ፘHighlight Search by using the ◀▶ arrows and press
ፘUse the ◀▶ arrows to search by Title, Actor or Director, or search by text
ፘOnce the program you would like to record appears in the results column,
use the arrows to highlight your selection and press
ፘHighlight the program date and time that you wish to record and press
ፘHighlight Record and press
ፘUse the ◀▶
▼▲ arrows to update your recording settings, such as start
and stop time or recording a series
Access Recorded Programs
ፘPress
ፘUse the ▼▲ arrows to highlight the program and press for more
details
ፘOn the Info page, highlight Play and press
Manage Recorded Programs
To stop a recording:
ፘWhile watching a recording, press
To resume watching a recording:
ፘPress
ፘUse the ▼▲ arrows to highlight the program you wish to watch and
press
ፘOn the Info page, highlight Resume and press
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Whole Home DVR
Name My Set-Top Box
ፘPress or Settings
ፘUse ▶arrow or ◀arrow to highlight Self Care and press
ፘUse ▲arrow or ▼ arrow to highlight Box Location and press
ፘUse ▲arrow or ▼ arrow to choose a box name/location for the box you are
currently using and press
ፘRepeat the process on the other set-top boxes in your home
Set My DVR as the Hub
ፘPress or Settings
ፘUse ▶arrow or ◀arrow to
highlight Self Care and
press
ፘUse ▲arrow or ▼ arrow to
highlight General Settings
and press
ፘUse ▲arrow or ▼ arrow to
highlight DVR Hub Setting
ፘUse ▶arrow or ◀arrow to highlight ON and press
ፘUse ▼ arrow to highlight Save and press
To delete/cancel a recording:
ፘPress
ፘHighlight the program you would like to delete using the ▼▲ arrows
ፘUse the ▶arrow to highlight Delete and press
ፘTo delete one episode, highlight the folder and press , then use the ▶
arrow to highlight Delete and press
ፘConfirm you would like to delete by highlighting YES and press
ፘOR when you are in the guide, highlight the program you would like to
cancel and press on the remote control
Control Live TV
To pause and play your current program:
ፘPress during a show that you are watching to stop the program
ፘPress when you are ready to tune back in
Rewind to watch something you may have missed:
ፘPress to go back and see what you have missed–you will be able to
rewind back to when you started watching
ፘPress up to 6 times to rewind faster or slower
ፘPress when you have reached your desired destination
Fast forward to catch back up to live TV:
ፘZip through the commercials or the parts you have seen by pressing
up to 6 times to go forward faster or slower
ፘPress when you have reached your desired destination
* You must be on a DVR set-top box to use these features
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Watch in a Different Room
With Whole Home DVR, you can use the Bookmark feature to pause a
recording in one room and pick it up in another.
ፘWhen viewing a recorded
program, press and the
Set Bookmark Menu will
appear
ፘUse ▼ arrow to highlight
Follow-me bookmark
position and press
ፘGo to another set-top box
and press
ፘUse ▼ arrow to highlight the program you were watching and press
ፘUse ▶arrow to highlight Resume and press
ፘUse ▼ arrow to highlight Follow-me bookmark position and press
ፘYour program will resume where you left off
QUICK TIP
If you experience pixelation or freezing, please wait a minute. If the
problem persists, reset your set-top box or turn off all unused boxes in
your house.
Restart TV
Go back to the beginning
of a show that’s already in
progress with Restart TV.
To access Restart TV while
in Live TV tune to one of
the channels that has the
Restart TV feature
In the top right corner of your
screen you will see the option
to Restart TV, press the
button on your remote
control. The program will
automatically start at the
beginning
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Parental Controls
Activate a Password
ፘPress
ፘHighlight Self Care using the arrows on the remote and press
ፘHighlight Parental Control and press
ፘHighlight Password and press the ▶arrow to enable/disable. Make your
selection and press
Block Channel
ፘPress
ፘHighlight the channel you
would like to block with the
◀▶
▼▲ arrows
ፘPress for Options
Using the ▶arrow,
highlight block channel
and press
ፘYou will be prompted to block the title in the guide, press YES to confirm
or NO to allow the title to be shown
Unblock Channels
ፘPress
ፘHighlight the channel you would like to unblock with the ◀▶
▼▲ arrows
ፘPress for Options. Using the ▶arrow, highlight Unblock Channel and
press
ፘEnter the password that you set up and press
Or to access Restart TV while in the Guide, highlight the current
program and press the button on the remote control. Use the right
arrow to access the Restart TV option and press
NOTE: When you are watching Restart TV program, Fast Forward is not
available.
To exit the Restart TV, press
the button on the remote
control and press . To
cancel, move to the right,
highlight “No” and press
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Applications
iHeartRadio
Access iHeartRadio right from your TV to listen to Live Stations or create
commercial-free, all-music custom stations featuring songs from your
favorite artists.
ፘPress Menu and use the
◀▶
arrows to highlight
Applications and press
Select iHeartRadio and
press
ፘLog-in to your iHeartRadio
account by using the ▼
arrow to choose Log In
Press on the E-mail
field and use the character
screen to enter your
information and press Done
ፘHighlight the Password field and use the character screen to enter your
password and press Done
ፘUse the ▼ arrow to highlight Log In and press . Now you can visit your
custom stations or listen to your choice of live stations
ፘTo return to Live TV, press
Fioptics Mail
Get the latest updates from
Cincinnati Bell including the
latest Movies On Demand,
notifications on new exciting
features and important
information about your
account.
ፘTo access your Fioptics
Mail, press the button
on your remote and use
the right/left arrows and
highlight Applications and
press . Use the ▼▲
arrows to highlight Fioptics
Mail and press
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Settings
Power-down Timer (General Setting Screen)
To help save energy and improve your Internet performance you can choose
to auto power down your set-top box when not in use. All of your recordings
will continue as scheduled.
ፘPress Menu and use the ◀▶ arrows and highlight Self Care and press
ፘHighlight General Settings and press
ፘChoose the option that you would like for the power-down timer by
highlighting the option with the ◀▶
▼▲ arrows, then press
ፘUse the ▼ arrow, highlight save and press
Background Opacity
Set the background transparency to customize your view of Live TV while in
the guide. Choose the setting that fits your style.
ፘPress Menu and use the ◀▶ arrows and highlight Self Care and press
ፘHighlight General Settings and press
ፘChoose from Light, Dark or Solid by using your ◀▶ arrows and press
ፘUse the ▼ arrow, highlight Save and press
ፘUse the ▼▲ arrows to
highlight the Mail you
would like to read and
press
ፘOrder a movie right from
the Mail by highlighting the
“Order” option and press
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Features
Cincinnati Bell has the fastest download speeds in town, so you can do
even more in less time. With our 100Mbps package you can upload up to
100 photos in just 1 minute, or download 12 songs in the same amount of
time it would have taken to download 1 song on cable Internet.
Our wireless modems and routers can support up to 4 wired devices
and 32 wireless devices, so you can hook up the whole family! Connect
any WiFi-enabled device (iPad, smartphones, laptop, WiFi phone, etc.)
automatically, without any additional equipment.
Internet Features
These enhanced services optimize your home computer experience with
wireless mobility, security, storage, and 24/7 access to technical support.
Wireless Networking:
Internet almost anywhere in your home — and enough to share. Connect
wirelessly to the Internet using your laptop, iPad or smartphone.
ፘUnlimited technical support
ፘNo equipment to buy
ፘLife-time warranty. If it breaks, we will replace it
ፘFuture proof. If it becomes obsolete, we will replace it
Fioptics Internet information at your fingertips
The world’s on the move and so are you—get there with amazing Internet performance. With Fioptics Internet, you get lightning-fast speeds of up to
100Mbps, and an all-in-one protection package. Now that’s something!
Online Backup:
Safely and easily store, manage & share your content. It’s easy! This all-in-
one service allows you to simply upload and protect your treasured photos,
documents, music & videos. Securely access your files from anywhere
within one simplified user interface.
ፘUnlimited backup
ፘAutomatic real time backups
ፘWeekly report of your backups by e-mail
ፘEasy access to all your files via your personalized webpage
ፘShare files with your friends and family
Internet Security:
Get up to date Virus, spyware, spam, firewall, phishing, and identity theft
protection all without slowing down your PC.
QUICK TIP
If your connection or download speeds seem slow, try waiting awhile for
them to improve before rebooting your computer and/or modem.
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Premium Technical Support:
Cincinnati Bell Premium Technical Support offers highly trained PC support
expert available 24/7 to solve hundreds of PC problems, like virus removal,
software support, driver installation, and much more. We also support Mac
and PC as well as phones, cameras, printers, and other devices.
ፘPeace of mind that your home computer and other connected devices will
run smoothly
ፘPersonal, easy-to-understand, one-on-one support that you can trust
ፘAssurance that Premium Technical Support is not outsourced overseas
ፘNo more dragging your PC into a shop or waiting around for a technician
to show up
Save when you bundle some of these popular features!
System Requirements
Currently, we support the following:
ፘWeb browsers: Internet Explorer 6.0+, Firefox 1.5+ and Safari
ፘOperating systems: Windows 2000, XP, 7 or Vista, and Mac OS X
ፘProcessor: minimum Intel Pentium 600MHz
ፘAvailable hard-drive space: 320MB
While other browsers and operating systems should work with our network,
Cincinnati Bell does not provide technical support for them at this time.
QUICK TIP
Our email allows for unlimited storage, so no need to worry about
constantly cleaning out your inbox.
Set Up Email
Now that you’ve got the best Internet in town, it’s really easy to set up your
new email account:
1. Go to http://cincinnatibell.net
2. Enter your email address and password
To add up to 4 additional email addresses or change your password:
1. Go to cincinnatibell.com/myaccount
2. Click the My Services link and follow the onscreen instructions
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14-CINBELL-0042 CinBell WK IPTV Book Q414.indd 20 10/27/14 7:31 PM