16
FAQs & Troubleshooting
Drive not found troubleshooting for USB
Check Power - Confirm the drive has power and that the power LED is glowing on the
drive and power converter. If the light is not lit then check that the power switch on the
back of the drive is in the on position. Then check that all the connections are tight (power
cable to wall, power cable to power supply, power supply to drive). If it still does not light
up then temporarily remove any surge protectors and plug the drive into the wall outlet.
Confirm the USB cable is plugged in to the computer and the drive - The USB port
must be connected from the device to the Computer for detection and operation.
Remove any hubs - Plug the drive directly into the USB port on the computer. Powered
USB hubs should work fine, however if another device on the hub is having a problem the
hard drive may be disabled.
Check Device Manger to confirm the USB host controller is properly configured - To
open device manager (Window XP / Windows 2000) right click on my computer > choose
manage > choose the device manager icon from the tree.
If the host controller is in ‘other devices’ then additional drivers are required for the host,
check with the PCI card vendor or motherboard vendor for the appropriate drivers. USB 2.0
controllers usually require a service pack to operate properly. Windows added support for
USB 2.0 in Service pack 2 and Windows 2000 added support USB 2.0 support in service
pack 3 and improved the support in service pack 4.
If the host controller is not seen in device manager then it is probably disabled in the
computer BIOS.
Check Device Manager to confirm the USB hard drive is detected and configured
properly - If not, disconnect and reconnect the drive using a different USB port.
Try another cable and host adapter - If after following the steps above you still have a
problem then try another cable and another USB port.
Drive clicks when I plug it in and does not show up in My Computer
This error commonly occurs with the Portable drive if it is plugged into a USB 1.x port or
into an un-powered USB hub. If you are using the drive with a Powered hub or with a USB
2.0 port this should not be necessary.
If drive does not appear in “My Computer”, please refer to Chapter 3: Formatting external
hard drive in page 5 to reinitialize and re-format your hard drive. This is common for a new
unformatted hard drive. The same problem might occur if the hard drive is not formatted to
the recognizable format of the operating system. Reformatting the hard drive will normally
fix this issue.