Cisco Desk User manual

RoomOS 11.1

Cisco Desk, Desk Pro,

and Desk Mini

User guide

15505.01 Cisco Desk Series User Guide JANUARY 2023

All entries in the table

of contents are active

hyperlinks that take you to the

corresponding section.

To go between chapters, you

can click on the icons in the

sidebar.

This guide describes the use of

Cisco Desk, Desk Mini, and Desk

Pro when registered to an on-

premises service.

Note: Some of the features

described in this user guide may

be optional in certain markets

and they may not apply to your

device.

What’s in this guide

Contents

Introduction

Cisco Desk Pro .................................................................... 4

Cisco Desk........................................................................... 5

Cisco Desk Mini ................................................................... 6

RoomOS 11: Basic navigation.............................................. 7

Pair with a Bluetooth® headset and other devices ............... 8

Pair with a Bluetooth® headset and other devices ............... 9

Use as a USB camera........................................................ 10

Video calls

RoomOS 11: Call controls.................................................. 13

Audio settings .................................................................... 14

Place a call from your contact list ...................................... 15

Edit a contact before calling............................................... 16

Place a call using a name, number, or address.................. 17

Incoming calls .................................................................... 18

Receive a call while in another call..................................... 19

Disconnect yourself from a call .......................................... 20

Put a call on hold and resume a call on hold...................... 21

Transfer an ongoing call..................................................... 22

Change the call rate........................................................... 23

Activate do not disturb ....................................................... 24

Automated forwarding of all calls ....................................... 25

Open the keypad in call...................................................... 26

Add participants to an ongoing call.................................... 27

Disconnect a participant from a conference ...................... 28

Admit a participant to a meeting ........................................ 29

Pin a speaker in a meeting................................................. 30

Raise hand in a meeting..................................................... 31

Use gestures in a meeting ................................................. 32

Find call details for recent calls.......................................... 33

Proximity

Cisco Proximity ultrasound signal....................................... 35

Sharing content

Share content in a call ....................................................... 37

Change the screen layout in a call ..................................... 38

Whiteboarding.................................................................... 39

End your session to clear your device................................ 40

Wired touch redirect .......................................................... 41

Web apps........................................................................... 42

Scheduled meetings

Join a scheduled meeting.................................................. 44

Join a Webex meeting ....................................................... 45

Contacts

Favorites, Recents, and Directory....................................... 47

Add someone to Favorites during a call ............................. 48

Add someone to Favorites outside a call ........................... 49

Edit a Favorite .................................................................... 50

Camera control

Turn the camera on and o................................................ 52

Access and adjust the selfview in and out of call............... 53

Move the selfview .............................................................. 54

Virtual backgrounds ........................................................... 55

Control your camera manually............................................ 56

Add a camera position preset ............................................ 57

Edit a camera position preset............................................. 58

Control a far-end camera .................................................. 59

Settings

Control panel and Device settings ..................................... 61

15505.01 Cisco Desk Series User Guide JANUARY 2023

Introduction

15505.01 Cisco Desk Series User Guide JANUARY 2023

The Desk Pro implements the

standard protocol for USB wired

audio devices.

Note that Desk Pro also

supports the use of Bluetooth®

headsets— see “Pairing with

Bluetooth®” on page 8.

Manufacturers can implement the

standard dierently (called HID

protocol).

Consequently, dierent models

from the same manufacturer can

behave dierently and we can’t

guarantee that all headsets and

handsets work.

We have only tested wired

headsets or headsets with a

dongle.

Read more about USB headsets

and see the full list of supported

headsets in https://help.webex.

com/nkiifbo/.

USB headsets

Cisco Desk Mini

Introduction

Use as PC monitor. Connect your computer with a USB-C

cable. Extend your screen and use Desk Mini’s speakers,

microphone, camera, and touch control with the apps running

on your laptop.

Incoming calls appear as usual, irrespective of mode (PC or

video) unless Do not disturb is active, see “Activate do not

disturb” on page 24.

There’s a magnetic panel covering the connectors on the back

of the device - you can pull it o and put it back on. Here are

the connectors on your Desk Mini:

Camera with privacy shutter

Loudspeaker volume controls and microphone mute button

Power On/O on the back of the screen

Loudspeaker

Microphone

Micro-USB (maintenance)

USB-A

Network

USB-C screen extension,

content sharing

15505.01 Cisco Desk Series User Guide JANUARY 2023

Cisco Desk Series supports the

new RoomOS 11 operating system.

While most familiar features work

on RoomOS 11 in the same way

as before, some have changed, or

you access them in dierent places.

There is also new functionality

available.

This guide introduces some of

the new features and changes to

existing ones that you’ll nd on the

RoomOS 11 user interface on Desk

Series.

Find out more about the RoomOS

11 User Experience, at https://help.

webex.com/n01kjh1/.

Introducing RoomOS 11

RoomOS 11: Basic navigation

Introduction

To access the home

screen and any open

apps, swipe up with

the bottom handle. This

opens the task switcher.

The task switcher shows any

open apps, whether you’re in

a call or not. If your laptop’s

connected, its screen appears

in the task switcher.

Whiteboards you create in a

session are open as separate

apps in the task switcher.

Tap the Files button to see

all the whiteboards you’ve

created on the device,

and any other les that are

available to you on your

device.

Some apps open as dialogs.

Touch and hold the top edge

of a dialog to move it around.

Tap outside a dialog to close

it.

To close a full screen app

swipe up from the bottom of

the screen. Then swipe up on

the preview image of the app

you want to close.

Dots under the buttons

means there are more

buttons o-screen.

Swipe to see them.

Tap the device name

to see its contact

information.

Tap the button or

swipe from the right

side to open the

control panel.

15505.01 Cisco Desk Series User Guide JANUARY 2023

Pairing with Bluetooth®

Introduction

You can use Bluetooth connection for both headsets and other

devices. For headsets, you can use Bluetooth to either connect

directly to a headset or through a USB dongle.

You can switch between the speaker of the Desk or Desk Pro

and the devices connected through Bluetooth or USB. Select

the icon in the status bar of the user interface, and choose from

the available devices.

NOTE: You can’t have both a headset and another Bluetooth

device connected simultaneously.

Bluetooth headsets

Bluetooth proles supported:

• HFP (Hands-Free Prole)

• A2DP (Advanced Audio Distribution Prole)

Bluetooth headset is supported directly with the embedded

Bluetooth radio or by using a USB Bluetooth dongle.

Multiple headsets can be paired with the device, but only one

can be connected at a time.

The range is up to 10m (30 ft). If you move outside the range

when in a call, the audio switches to the speakers on the

device.

Most headsets have built-in volume controls. When in a call, the

volume of the headset and device is synchronized. When not in

a call, the volume buttons on the headset and device operate

independently.

Supported Bluetooth features:

• Answer incoming calls

• Reject incoming calls

• Hang up calls

• Hold and resume calls

• Volume up and down

Some headsets have mute control. This operates independently

of the mute control on the device.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Cisco is under license.

Other trademarks and trade names are those of their respective owners.

15505.01 Cisco Desk Series User Guide JANUARY 2023

Icon appears here. Tap it to change

between desk device speakers and

another device.

Speakers

Analog headset

USB headset

USB handset

Bluetooth device

Pair with a Bluetooth® headset and other devices

Introduction

Pair a Bluetooth headset

1. Activate Bluetooth pairing on the headset. If in doubt,

consult the instruction manual for the headset.

2. Open the control panel, tap Device settings and scroll to

Bluetooth. If Bluetooth is disabled, toggle it on. It’s enabled

by default.

3. The desk device scans for other devices. Upon successful

discovery the Bluetooth headset should be displayed in the

device list.

4. Select the device and pairing begins. It may take a few

seconds for the pairing to complete.

5. If the pairing is successful, desk device lists the headset as

connected. The pairing is completed.

USB Bluetooth dongle

When using the dongle the headset is detected as a USB

headset.

Note that synchronization of headset volume and device volume

doesn’t work when using a dongle.

See also https://help.webex.com/nkiifbo/.

Pair other devices

You can also pair other devices to your Desk or Desk Pro, such

as your mobile phone for listening music.

NOTE: You can’t use Bluetooth to stream music while in a call.

1. Open the control panel, tap Device settings and scroll to

Bluetooth. If Bluetooth is disabled, toggle it on. It’s enabled

by default.

2. Toggle on Discoverable.

3. You only need to set the desk device as discoverable

when you connect a new device. The desk device goes

automatically out of discoverable mode after ve minutes.

4. Go to the Bluetooth settings on your device and scan for

available devices.

5. Select Desk or Desk Pro from the devices list and pairing

begins. It may take a few seconds for the pairing to

complete.

6. If the pairing is successful, your Desk or Desk Pro is listed

as connected. The pairing is completed.

15505.01 Cisco Desk Series User Guide JANUARY 2023

Use as a USB camera

Introduction

The Cisco Desk or Desk Pro may also be used as a USB

camera.

If you did not register your Desk or Desk Pro with Cisco, you

can use it as any other USB camera.

If you have registered the Desk or Desk Pro with Cisco, you can

still use it as a USB camera, but observe the following:

• The Desk or Desk Pro will enter do not disturb (DND) mode

when the software client starts using the camera, and not

when the cable is plugged.

• This will allow scenarios where a dedicated computer is

connected to the device at all times, but the desk device

can be still be used for regular Cisco calls.

To use the Desk or Desk Pro as a USB camera, connect it via a

USB cable between your computer and the USB-C socket on

the Desk or Desk Pro.

This conguration will make use of the microphones and the

loudspeakers of the Desk or Desk Pro, ensuring a great sound

experience.

If you want to extend the conguration to include an external

monitor with this setup, connect your computer to the monitor in

the usual way.

Other Device Settings are also fully accessible, with the excep-

tion of the Do Not Disturb, which cannot be disabled on a Cisco

registered Desk or Desk Pro.

Used as USB camera when already registered

When placing calls using a third party client, the camera,

microphone and loudspeakers are selected based on the OS/

app. defaults. You may override these settings.

To maintain privacy, the camera light indicator will be illuminated

whenever the camera is active.

All other functionality is controlled by the third party client.

Used as USB camera when not registered

The rst time you start up a Cisco video device, the Setup

Wizard will appear.

This wizard lets you specify how to register with Cisco Services

(Cloud or on-premises). The Desk or Desk Pro provides the

option of skipping the wizard if you are going to use it as a USB

device only.

Detailed instructions are provided on-screen to show you how

to do this.

If you later want to register the Desk or Desk Pro with Cisco,

open the control panel and tap Device settings. Scroll to and

select Device activation.

15505.01 Cisco Desk Series User Guide JANUARY 2023

To log out again, tap Sign out. If you can’t

see the button, swipe the home screen

buttons to left.

Devices located in meeting rooms

and quiet rooms and running

under CUCM (Cisco Unied

Communications Manager) may

allow you to log in to the device

with your own personal credentials.

CUCM then routes all of your

incoming calls to that specic

device.

Once you log out from Extension

Mobility, your list of Recents is

cleared from the device.

About Extension mobility

Introduction

Tap the Extension Mobility button.

If you can’t see the button, swipe the

home screen buttons to left.

Type in your username and PIN code, and

then tap Login. You’ll see a conformation

that your sign in was successful.

1 2

15505.01 Cisco Desk Series User Guide JANUARY 2023

Video calls

15505.01 Cisco Desk Series User Guide JANUARY 2023

RoomOS 11: Call controls

Video calls

Tap the screen to bring up the call controls during a call.

In addition to standard buttons like Mute/Unmute, Volume,

Start/Stop video, and Leave meeting, all the other controls you

need during your call are in the same place at the bottom of

your screen.

• Layout menu. Choose a layout that ts your meeting style.

• Selfview. Opens the manual camera controls and options to

change and move your selfview.

• Share. Opens the sharing options.

• Participants list. Opens the list of people in the current call.

Tapping a participant shows the options that are available to

you – like mark as Favorite. Hosts/cohosts have additional

options such as Remove from call, Admit, and muting

options.

• More. Tap More to get additional options like Lock meeting,

Microphone settings (also available in the Control panel),

Add participants, open the Keypad.

View laptop screen in call

To use your Desk device as an extension for your laptop screen,

connect your laptop with the HDMI or USB-C cable. You’ll see

the laptop screen in the task switcher.

To see your laptop screen during a call, select it in the task

switcher. You’ll see the call and presentation in a lmstrip. To

make the laptop preview smaller and the call larger, drag down

from the handle on top of the laptop preview. Tap and drag the

lmstrip to change it to a small oating window which you can

drag and drop on designated areas on the screen.

15505.01 Cisco Desk Series User Guide JANUARY 2023

To change the ringtone and to

adjust the ringtone volume, open

the control panel and then tap

Device settings. Scroll to Ringtone

and volume. Select a ringtone from

the list and use the slider to set the

sound level.

Ringtone and volume

Audio settings

Video calls

The following audio settings are available to you in or out of call,

from the microphone options. To turn one of these settings on,

open the control panel your device and then tap Microphone.

Tap the option you want on. Tap Neutral if you don’t want any of

them.

Noise Removal

You can use noise removal to lter out distracting noises from

your environment in a call. Noise removal is especially useful in

a shared spaces or a home oce.

Optimize for my voice

Remove background noises during a call, only picking up your

own voice and suppressing the voices of other people talking

nearby.

Test microphone

Reocrd and playback your voice, to check that the Desk device

is picking it up properly, and test the eectiveness of the noise

removal setting.

Music mode

Using Music mode allows the dynamic range of music go

through in a call. This creates a better experience in settings

where it’s important to hear the nuances in music.

Music mode is useful for remote music lessons, testing

musical instruments, and other situations where it’s important

to hear the full range of music. The device still uses its echo

cancellation and environmental background noise reduction

capabilities to avoid the need for external equipment, without

detracting from the performance.

When Music mode isn’t in use, the device lters out additional

noises and reduces sound level variations. This caters for

meeting settings and helps reduce distracting noise. The

additional ltering also works well when you play recorded

music through the device.

To use Music mode, enable it on your device rst: open the

control panel and tap Device settings. Scroll to and select Music

mode. Toggle it on or o.

NOTE: you can’t use Music mode and Noise removal at the

same time.

15505.01 Cisco Desk Series User Guide JANUARY 2023

3 4

Tap the Call button. Tap Favorites, Recents, or Directory and

then scroll down to locate a contact.

1 2

Tap that contact and then tap the green

Call button.

The call is placed. To end the call, tap the

red End Call button.

Your contacts list consists of three

parts:

Favorites. These contacts are put

there by you. They are entries you

call frequently or otherwise need

to access quickly and conveniently

from time to time.

Directory is typically a corporate

directory installed on your device by

your video support team.

Recents is a list of calls you have

placed, received, or missed earlier.

The following options apply:

• Type in a name, number, or an

IP address and the device looks

in all lists for you.

• Add the entry to your Favorites;

edit it before calling, and

change the call rate.

You can only remove Recents from

the web interface.

About the Contact lists

1 2

Place a call from your contact list

Video calls

15505.01 Cisco Desk Series User Guide JANUARY 2023

Tap the Call button. Then locate the

contact you want to edit and tap it.

Tap the More (...) button on the contact

card.

1 2

3 4

Tap Edit and Dial. Edit with the keyboard and then tap the

green Call button to place the call.

You may have to edit an entry in

one of the contact lists before you

place the call. You might need to

add a prex, a sux, or otherwise

alter the entry.

About entry edits

1 2

Edit a contact before calling

Video calls

15505.01 Cisco Desk Series User Guide JANUARY 2023

Tap the Call button. Tap the Search eld. This opens the

keyboard.

1 2

3 4

Type in a name, number, or address.

Matches and suggestions appear as you

type. If the correct match appears, tap it,

otherwise keep typing.

Once you’ve located and selected your

contact, tap the green Call button to place

the call.

To call someone who isn’t listed

in your contacts you type their

name, address or number on a

virtual keyboard that opens on your

screen.

Anyone you previously called, or

who has called you, appears in the

Recents list and you can add any

of them to your Favorites. This is

described in the section Contacts.

Sometimes you need to enter

numbers during a call, typically to

reach extensions or to provide a

pin code. Tap the Keypad button

in the call controls to open the

keyboard.

Note that you clear Recents from

the web interface only.

About placing calls

1 2

Place a call using a name, number, or address

Video calls

15505.01 Cisco Desk Series User Guide JANUARY 2023

Tap to Answer or Decline an incoming

call.

If your video infrastructure permits it, you

may receive multiple incoming calls. You

then have the choice to add them to an

existing call, or decline them.

If someone calls you, you may

accept, decline, or ignore the call.

• If you decline the call, busy

information is sent to the caller.

• If you ignore the call, the caller

perceives this as if you were

absent (you didn’t pick up the

call).

• Your video infrastructure may

allow you to receive multiple

incoming calls. Consult your

video support team, if needed.

If someone calls you

1 2

Incoming calls

Video calls

15505.01 Cisco Desk Series User Guide JANUARY 2023

If you already are in a call, you can

accept another incoming call under

certain circumstances.

About the options

Receive a call while in another call

Video calls

Add: If your device is running

Ad-hoc conferencing under

CUCM you can add incoming

participants.

Decline

the

incoming

call and

carry on

as you

have been

doing.

The

identity of

the new

incoming

call.

Accept & Hold: Answer

the call and put the

existing call on hold.

15505.01 Cisco Desk Series User Guide JANUARY 2023

Tapping End in a call disconnects

you from the call. In a call with two

parties only, this terminates the call.

In a conference call with multiple

participants tapping End call only

terminates your participation if you

are a regular participant.

However, if you are the host of

such a conference, tapping End

call, for some types of conferences,

cause the entire conference to

terminate.

About disconnecting a call

Disconnect yourself from a call

Video calls

To dsconnect yourself from a call, tap End Call.

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