Cisco 927 4P LTE User manual

© 2021 IQVIA Ltd. All rights reserved.
Securnet HSCN - Quick Start Guide –Router Cisco 927 4P LTE
Testing Steps
1. Contact PSL Service Desk on [phone] to assist with set up.
2. Ensure that the router is powered and 4G Aerial is securely connected to the left hand
side as you look at the back of the router.
3. Connect the ADSL cable to the ADSL port on the integrated filter faceplate or use filter
if the BT socket only has one phone connection. The other end connects to the
ADSL/VDSL port on the router.
4. Connect LAN cable from switch to the yellow labelled LAN ports on the router.
5. The router will take up to 10 minutes to obtain a session.
6. System LED (5), xDSL CD LED (10), xDSL DATA LED (13) and LAN port will be illuminated
green.
7. On the PC, check that the IP address assigned is within the subnet indicated in TPSAT
with the router by running “ipconfig” from the command prompt.
8. Test internet access and EPS.
9. In TPSAT service desk will refresh the router status. This will take up to 5 minutes to
complete. Service desk check RSSI level on the router.
10. Change MTU to 1300 on the machines at site.
11. If RSSI below -110 dB test fail over by disconnecting ADSL cable from router. Fail over
will take up to 5 minutes. Only EPS, ordering and remote support will work on 4G.
12. If -110 dB or limited service displayed in TPSAT router will need to be re-positioned to
attain a signal.
13. Reconnect ADSL cable and confirm that internet and ADSL are working using
broadband.
14. Place old router into box that new routers arrived in ready for return.
15.
Package Contents
•1 x Cisco 927 router
•1 x Router Power Supply and plug
•1 x ADSL cable for router (lilac or
white)
•1 x Microfilter (not required if socket
has integrated filter. Below shows
examples of integrated filter socket)
•1 x 4G aerial connected left connector
when looking at ports.
Router power supply
Please connect to
dedicated socket
rather than extension.
Phone Socket (BT
NTE)
ADSL cable
4G SIM card
slot for Micro
SIM.
4G aerial
connected left
connector
when looking
at ports.
BT telephone socket
with integrated
filter
LAN Switch for computers Netgear
BT telephone socket
requiring micro
filter.

© 2021 IQVIA Ltd. All rights reserved.
Cisco 927 Router Indicator Lights and Ports
1
Antenna
2
Power button
3
12VDC input
4
Reset button
5
System LED
6
Micro USB
7
RSSI LED
8
SIM card slot
9
USB2.0 port
10
xDSL CD LED
11
Antenna
12
DSL port
13
xDSL DATA LED
14
Console port
15
GE WAN Port
16
GE LAN Port
17
GE LAN Port
18
GE LAN Port
19
GE LAN Port
20
SIM/ACT LED
21
VPN LED
22
#6-32 Ground
screw
Router indicator light status explanation
Port
LED Colour
Description
Possible causes and corrective action
SYS –5
OFF
System is off
Check power. Power button, power block,
power lead, socket.
Blink
Boot up phase or in ROM Monitor mode
Possible router issue if persists. Report to IQVIA.
Steady on
Normal operation
NA
Amber (steady)
Thermal trip
Check ventilation.
Amber (blink)
ROMMON code signing verification
failure
Possible router issue if persists. Report to IQVIA.
VPN OK - 21
Green
At least one VPN session is active
NA
OFF
VPN not connected
NA
LAN –16-19
Green (Solid)
LAN connection is established.
NA
Green (Blinking)
Data transmission is happening on the
NA

© 2021 IQVIA Ltd. All rights reserved.
Port
LED Colour
Description
Possible causes and corrective action
link.
OFF
LAN is not connected
NA
WAN - 14
Green (Solid)
WAN link is established
Only used for lease line services.
Green (Blinking)
Data transmission is happening on the
link.
Only used for lease line services.
OFF
WAN link is not connected.
Only used for lease line services.
DSL CD - 10
OFF
Shut
Possible router config issue
Green (Blinking)
Training, or no shut and cable
disconnected.
Trying to connect to BT exchange, possible
cabling issue. If issue persists check cabling. If
still no solid green report to IQVIA.
Green (solid)
Trained
NA –shows that router is connected to BT
exchange
DSL Data -
13
OFF
Shut
Possible router config issue. Report to IQVIA.
Green (Blinking)
TX/RX Data
Shows PPP session is established and data is
being passed.
RSSI - 7
Green (Solid)
Signal > –60 dBm
Very strong signal
Good signal
Yellow
60dBm > Signal > -75dBm
Strong signal
Good signal
Yellow (blinking)
75dBm > Signal > -110dBm
Fair signal
Usable signal
OFF
Signal < –110 dBm
Unusable signal
Possible connectivity issues. Re-position router
to obtain better signal.
SIM - 20
OFF
No SIM
Check SIM card slot.
Steady on
SIM present in slot
NA
Blink
TXD/RXD data
Data being transmitted over the 4G.