Cisco cBR 8 User manual

Cisco cBR Series Converged Broadband Routers Troubleshooting
and Network Management Configuration Guide for Cisco IOS XE Fuji
16.8.x
First Published: 2018-03-07
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©2018 Cisco Systems, Inc. All rights reserved.

CONTENTS
CHAPTER 1 Call Home 1
Hardware Compatibility Matrix for the Cisco cBR Series Routers 2
Prerequisites for Call Home 2
Restrictions for Call Home 3
Information About Call Home 3
Benefits of Call Home 4
Obtaining Smart Call Home Services 4
Anonymous Reporting 5
Smart Licensing 5
How to Configure Call Home 5
Configuring Smart Call Home (Single Command) 5
Configuring Call Home 6
Enabling and Disabling Call Home 7
Configuring Contact Information 7
Configuring Destination Profiles 9
Creating a New Destination Profile 10
Copying a Destination Profile 12
Renaming a Destination Profile 13
Setting Profiles to Anonymous Mode 13
Subscribing to Alert Groups 14
Periodic Notification 16
Message Severity Threshold 17
Syslog Pattern Matching 18
Configuring Snapshot Command List 18
Configuring General Email Options 19
Configuring the Mail Server 19
Specifying Rate Limit for Sending Call Home Messages 21
Specifying HTTP Proxy Server 22
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Enabling AAA Authorization to Run Cisco IOS Commands for Call Home
Messages 22
Configuring Syslog Throttling 23
Configuring Call Home Data Privacy 24
Sending Call Home Messages Manually 25
Sending a Call Home Test Message Manually 25
Sending Call Home Alert Group Messages Manually 25
Submitting Call Home Analysis and Report Requests 26
Manually Sending Command Output Message for One Command or a Command
List 27
Configuring Diagnostic Signatures 29
Prerequisites for Diagnostic Signatures 29
Information About Diagnostic Signatures 29
Diagnostic Signature Overview 29
Diagnostic Signature Downloading 30
Diagnostic Signature Signing 31
Diagnostic Signature Workflow 31
Diagnostic Signature Events and Actions 31
Diagnostic Signature Event Detection 32
Diagnostic Signature Actions 32
Action Types 33
Diagnostic Signature Variables 33
How to Configure Diagnostic Signatures 34
Configuring the Service Call Home for Diagnostic Signatures 34
Configuring Diagnostic Signatures 36
Verifying the Call Home Configuration 37
Configuration Example for Call Home 41
Example: Call Home Configuration 41
Example: Configuring HTTP Transport for Call Home on the Cisco cBR Series Router 42
Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router 44
Default Settings 46
Alert Groups Trigger Events and Commands 47
Message Contents 51
Sample syslog Alert Notification in XML Format 55
Additional References 63
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Feature Information for Call Home 64
CHAPTER 2 SNMP Support over VPNs—Context-Based Access Control 67
Finding Feature Information 67
Hardware Compatibility Matrix for the Cisco cBR Series Routers 68
Restrictions for SNMP Support over VPNs—Context-Based Access Control 68
Information About SNMP Support over VPNs—Context-Based Access Control 69
SNMP Versions and Security 69
SNMPv1 or SNMPv2 Security 69
SNMPv3 Security 69
SNMP Notification Support over VPNs 70
VPN-Aware SNMP 70
VPN Route Distinguishers 71
SNMP Contexts 71
How to Configure SNMP Support over VPNs—Context-Based Access Control 72
Configuring an SNMP Context and Associating the SNMP Context with a VPN 72
Configuring SNMP Support and Associating an SNMP Context 73
Configuration Examples for SNMP Support over VPNs—Context-Based Access Control 76
Example: Configuring Context-Based Access Control 76
Additional References 77
Feature Information for SNMP Support over VPNs—Context-Based Access Control 79
CHAPTER 3 SNMP Engine Enhancement 81
Hardware Compatibility Matrix for the Cisco cBR Series Routers 81
Restrictions for SNMP Cache Engine Enhancement 82
Information About SNMP Cache Engine Enhancement 82
How to Configure SNMP Cache Engine Enhancement 83
Verifying the SNMP Cache Engine Status 84
Additional References 85
Feature Information for SNMP Cache Engine Enhancement 85
CHAPTER 4 Onboard Failure Logging 87
Finding Feature Information 87
Hardware Compatibility Matrix for the Cisco cBR Series Routers 88
Understanding OBFL 88
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Configuring OBFL 89
Displaying OBFL Logging Information 89
Clearing OBFL Logging 89
Configuration and Verification Examples 90
Feature Information for Onboard Failure Logging 95
CHAPTER 5 Control Point Discovery 97
Hardware Compatibility Matrix for the Cisco cBR Series Routers 97
Prerequisites for Control Point Discovery 98
Restrictions for Control Point Discovery 98
Information About Control Point Discovery 99
Control Points 99
Network Layer Signaling (NLS) 99
NLS for CPD 99
NLS Flags 99
NLS TLVs 100
Control Point Discovery 100
CPD Protocol Hierarchy 100
Control Relationship 101
How to Configure CPD 101
Enabling CPD Functionality 101
Examples for CPD Enable 102
Debugging CPD Functionality 102
Configuring Control Relationship Identifier 102
Examples 103
Enabling NLS Functionality 103
Examples 104
Debugging NLS Functionality 104
Configuring Authorization Group Identifier and Authentication Key 104
Examples 105
Configuring NLS Response Timeout 105
Examples 106
Additional References 106
Feature Information for Control Point Discovery 107
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CHAPTER 6 IPDR Streaming Protocol 109
Restrictions for Configuring IPDR Streaming Protocol 110
Information About IPDR Streaming Protocol 110
Data Collection Methodologies 110
How to Configure IPDR Streaming Protocol 111
Configuring the IPDR Session 111
Configuring the IPDR Type 112
Configuring the IPDR Collector 113
Configuring the IPDR Associate 113
Configuring the IPDR Template 114
Configuring the IPDR Exporter 115
Configuration Examples for IPDR Streaming Protocol 116
Example: Configuring the IPDR Session 116
Example: Configuring the IPDR Type 116
Example: Configuring the IPDR Collector 117
Example: Configuring the IPDR Associate 117
Example: Configuring the IPDR Template 117
Example: Configuring the IPDR Exporter 117
Verifying IPDR Streaming Protocol 117
Verifying the IPDR Collector 118
Verifying IPDR exporter 118
Verifying IPDR session 118
Verifying IPDR Session Collector 119
Verifying IPDR Session Template 119
Additional References 119
Feature Information for IPDR Streaming Protocol 120
CHAPTER 7 Usage-Based Billing (SAMIS) 121
Hardware Compatibility Matrix for the Cisco cBR Series Routers 122
Prerequisites for Usage-Based Billing (SAMIS) 122
Restrictions for Usage-based Billing 123
Information About Usage-based Billing 124
Feature Overview 124
Usage-Based Billing and DOCSIS Support on the Cisco CMTS Routers 125
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Standards 125
IPDR Service Definition Schemas 125
IPDR CM-STATUS-2008 126
DOCSIS SAMIS Service Definitions 127
Limitation To DOCSIS SAMIS 127
DOCSIS Diagnostic Log Service Definitions 127
DOCSIS Spectrum Measurement Service Definition 128
DOCSIS CMTS CM Registration Status Service Definition 128
DOCSIS CMTS CM Upstream Status Service Definition 128
DOCSIS CMTS Topology Service Definition 129
DOCSIS CPE Service Definition 129
DOCSIS CMTS Utilization Statistics Service Definition 129
Modes of Operation 130
Billing Record Format 130
SNMP Support 134
Benefits 135
How to Configure the Usage-based Billing Feature 135
Enabling Usage-based Billing Feature File Mode Using CLI Commands 135
Enabling Usage-based Billing Feature File Mode Using SNMP Commands 137
Examples for Enabling Usage Billing using SNMP Mode 140
Enabling Usage-based Billing Feature Streaming Mode Using CLI Commands 141
Enabling Usage-based Billing Feature Streaming Mode Using SNMP Commands 142
Examples for SNMP Commands 163
Enabling and Configuring the Secure Copy Protocol (optional) 164
Configuring the Cisco CMTS for SSL Operation 166
Prerequisites for CA 166
Retrieving Records from a Cisco CMTS in File Mode 167
Using SCP 168
Using TFTP 168
Using SNMP 169
Using SNMP 174
Examples To Transfer Using SNMP 175
Disabling the Usage-based Billing Feature 176
Configuring Certified SSL Servers for Usage-Based Billing 177
Generating SSL Server Certification 178
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Configuring and Testing the Cisco CMTS for Certified SSL Server Support 178
Monitoring the Usage-based Billing Feature 180
Configuration Examples for Usage-based Billing 181
File Mode Configuration (with Secure Copy) 181
Non-Secure Streaming Mode Configuration 181
Secure Streaming Mode Configuration 182
CHAPTER 8 Frequency Allocation Information for the Cisco CMTS Routers 183
Frequency Allocation for the Cisco CMTS Routers 183
CHAPTER 9 Flap List Troubleshooting 195
Finding Feature Information 195
Hardware Compatibility Matrix for the Cisco cBR Series Routers 196
Prerequisites for Flap List Troubleshooting 196
Restrictions for Flap List Troubleshooting 197
Information About Flap List Troubleshooting 197
Feature Overview 197
Information in the Flap List 197
Cisco Cable Manager and Cisco Broadband Troubleshooter 199
Benefits 199
How to Configure Flap List Troubleshooting 199
Configuring Flap List Operation Using the CLI (optional) 200
Clearing the Flap List and Counters Using the CLI (optional) 201
Enabling or Disabling Power Adjustment Using the CLI (optional) 202
Configuring Flap List Operation Using SNMP (optional) 204
Clearing the Flap List and Counters Using SNMP (optional) 205
How to Monitor and Troubleshoot Using Flap Lists 206
Displaying the Flap List Using the show cable flap-list Command 206
Displaying the Flap List Using the show cable modem flap Command 206
Displaying the Flap List Using SNMP 207
Displaying Flap-List Information for Specific Cable Modems 209
Example 209
Troubleshooting Suggestions 210
Troubleshooting Tips 210
Performing Amplitude Averaging 211
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Using Other Related Commands 212
Configuration Examples for Flap List Troubleshooting 213
Additional References 213
Feature Information for Flap List Troubleshooting 214
CHAPTER 10 Maximum CPE and Host Parameters 217
Finding Feature Information 217
Hardware Compatibility Matrix for the Cisco cBR Series Routers 218
Information About the MAX CPE and Host Parameters 218
MAX CPE 219
MAX Host 220
Specifying an Unlimited Value for Max Host 220
MAX CPE IP 221
MAX CPE IPv6 221
Interoperation of the Maximum CPE Parameters 221
Benefits 222
How to Configure the MAX CPE and Host Parameters 222
Configuring the Maximum Number of CPE Devices on the Cisco CMTS 223
Configuration Examples 224
Additional References 225
Feature Information for Maximum CPE and Host Parameters 226
CHAPTER 11 SNMP Background Synchronization 227
Information About SNMP Background Synchronization 227
How to Configure SNMP Background Synchronization 228
Enabling SNMP Background Synchronization 228
Setting Data Interval 228
Verifying SNMP Background Synchronization 229
Configuring Example for SNMP Background Synchronization 234
Feature Information for SNMP Background Synchronization 235
CHAPTER 12 Online Offline Diagnostics 237
Overview of Online Offline Diagnostics 237
Benefits of Online Offline Diagnostics 238
Prerequisites for Online Offline Diagnostics 238
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