Clever Clever Spa Paradiso User manual

INSTRUCTIONS
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SAFETY INSTRUCTIONS - READ CAREFULLY!
When installing and using this electrical equipment, there are basic safety
precautions that should always be followed, including the following:
• The appliance should be supplied through a residual current device (RCD/GFCI type) with a rated
tripping current not exceeding 30mA.
• Electric installations should fulfil the requirements of local standards. Earthed appliances must be
permanently connected to fixed wiring.
• If the electrical supply cord is damaged, it must be replaced by the manufacturer, its service agent
or a similarly qualified person in order to avoid a hazard. Any damage to electrical cable should be
replaced by a competent party immediately before further use.
• To reduce the risk of electric shock, it is recommended not to use an extension cord to connect
the spa to the electrical supply, as there is a possibility that this could be defective.
• RISK OF ELECTRIC SHOCK. Never operate any external/additional electrical appliance when
in the CleverSpa®
®R or when your body is wet. Never place any electric appliance, such as a light,
telephone, radio or television within 1.5m of the CleverSpa®.
• RISK OF ACCIDENTAL DROWNING. Extreme caution must be exercised to prevent unauthorised
access by children. To avoid accidents, ensure that children cannot use this CleverSpa® unless they
are supervised at all times.
• For health and safety reasons, we do not recommend any child under the age of 8 years use
our hot tubs. If a child older than 8 years is using the hot tub, then we recommend that the
temperature be set no higher than 37°C. At no time should any child be left unsupervised in the
hot tub, and when not in use, the cover should be fitted and locked, this will not only help to retain
the heat in the water but it will also ensure that no unsupervised child can access the hot tub.
• Water attracts children. Always lock the cover on the CleverSpa® after each use.
• The top cover is not a safety cover, and is not a substitute for responsible adult supervision;
children must be supervised around the CleverSpa® at all times.
Safety Instructions 02 - 03
CleverSpa® Parts Checklist 04
Indoor & Outdoor CleverSpa® Installation 05
Setting up your CleverSpa® 06 - 07
How to setup your Cleverspa® Ambient LED Lighting 08 - 09
Operating your CleverSpa® 10
Maintenance & Repair of your CleverSpa® 11
Cleaning & Storing away your CleverSpa® 12
Troubleshooting 13
Returns 14
Warranty 15
02
CONTENTS
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• It is recommended that you shower before using your CleverSpa®, as cosmetic products, lotions
and other residues on the skin can quickly degrade water quality.
• Do not switch on if there is any possibility that the water in the CleverSpa® or control system is
frozen.
• To avoid risk of accidental damage, pets should be kept away from your CleverSpa® at all times.
• During pregnancy, soaking in hot water may cause damage to the unborn foetus. We suggest that
you should limit use to 10 minutes each time. If you have any specific concerns please consult your
doctor before continuing to use your spa.
• The use of alcohol, drugs or medication before or during use of your CleverSpa® may lead
to unconsciousness with the possibility of drowning.
• People who have a history of heart disease, low or high blood pressure, circulatory system
problems or diabetes should consult a doctor before using CleverSpa®.
• People using medication should consult their doctor before using the CleverSpa®, as some
medications may cause drowsiness, whilst other medication may affect heart rate, blood
pressure and circulation during use.
• The water in a CleverSpa® should never exceed 42°C (107°F). Typical operating temperatures
are between 34-38OC (93-100°F), which are considered safe for a healthy adult. Lower water
temperatures are recommended for younger children, and when use exceeds 10 continuous minutes.
Since high water temperatures have the potential for causing foetal damage during the early months
of pregnancy, pregnant or possibly pregnant women, should limit the maximum CleverSpa® water
temperature to 38°C (100°F).
• The use of alcohol, drugs, or medication can greatly increase the risk of fatal hypothermia.
Hypothermia occurs when the internal temperature of the body reaches a level several degrees
above the normal body temperature of 37°C (98.6°F). The symptoms of hypothermia include an
increase in the internal temperature of the body, dizziness, lethargy, drowsiness and fainting. The
effects of hypothermia include failure to perceive heat, a failure to recognise the need to exit the
CleverSpa®, an unawareness of impending hazards, foetal damage in pregnant women, a physical
inability to exit the CleverSpa® and unconsciousness resulting in the danger of drowning.
• Immediately leave the CleverSpa® if you feel uncomfortable or sleepy.
• Do not turn the CleverSpa® on when it is empty as this could cause irreparable damage to the
pump system which would nullify any warranty period.
• The CleverSpa® should not be setup or left outside if it could be exposed to temperatures lower
than 4°C (39.2°F) as this could cause irreparable damage which could nullify any warranty period.
• Never add water to chemicals. Always add chemicals to water to avoid strong fumes or violent
reactions that may result in a hazardous chemical spray.
• In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must
not be supplied through an external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
• WARNING: An adequate drainage system has to be provided to deal with overflow of water.
• IMPORTANT: Because of the combined weight of the CleverSpa®, water and users, it is extremely
important that the base where the CleverSpa® is installed is smooth, flat, level and capable of
uniformly supporting this weight for the entire time the CleverSpa® is installed (approximately
975kgs for a 6 Person Square CleverSpa® plus the combined weight of the occupants).
If the CleverSpa® is placed on a surface which does not meet these requirements, any damage
caused by improper support will void the warranty. It is the total responsibility of the CleverSpa®
owner to assure the integrity of the site at all times.
03
SAFETY INSTRUCTIONS
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04
Please check all parts are present in your box before first use.
To order new or missing parts please visit cleverspa.co.uk
FILTER CARTRIDGE (B)GROUNDSHEET (A)
SAFETY LOCKING
CLIP KEYS (H)
FILTER PROTECTOR
COVER (C)
CLIP-ON TOP COVER (E)INFLATION HOSE (D) REPAIR PATCHES (F)
DRAINAGE PLUG (G) LIGHTING KIT (I)
(Where applicable)
Refer to pages 08 - 09
CLEVERSPA® PARTS CHECKLIST
6 PERSON CLEVERSPA® PRODUCT SPECIFICATION
Capacity Up to 6 Adults
Water Capacity 950L (approx.)
Actual Water Flow 1,325L/H
Inflated Size 185cm x 185cm x 65cm
Product Weight 26Kgs (Approx)
Filled Weight 975kg (approx.)
No. of Bubble Jets 140
Rated Power Input for Heating 1800W
Rated Power Input for Bubbling 600W
Rated Current for Heating / Bubbling & Filtering 10.4A - For heating 7.8A / For bubbling 2.6A
Pump Voltage 220-240V–50Hz
Maximum Temperature 42oC (107oF)
Temperature Rise Approx. 1.5-2oC/hr
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05
Indoors Installation
Be aware of special requirements if you install
your CleverSpa® indoors:
1. The floor must be able to withstand the
combined weight of the CleverSpa® and
occupants.
2. The floor should be a non-slip, level surface.
3. A suitable drainage solution is essential
when installing your CleverSpa® indoors.
Please carefully consider the placement of
your spa before installation.
Outdoors Installation
1. No matter where you install your CleverSpa®,
it is important you have a solid support
foundation.
If you are installing the CleverSpa® outdoors,
ensure there are no sharp objects that could
damage it and that the location is level so the
CleverSpa® sits properly.
2. During filling, emptying or when in use, water
may spill out of your CleverSpa®. You should
install it near to a drainage point that is able
to accept the total volume of water.
3. Do not leave the CleverSpa’s surface exposed
to direct sunlight for long periods of time as
this may affect the strength of the welds.
PLEASE NOTE: Do not install the CleverSpa®
on carpet or other material that can be
damaged by water.
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Lay out the groundsheet (A) on
a flat even surface, making sure
it is clear of any sharp objects.
Unpack your CleverSpa® from
its bag and position it in the
middle of the groundsheet.
For first use, remove
the protective plastic from
all of the connectors.
Unscrew the cap from the
Air Outlet (J).
Firmly push the Hose (D) into
the Inflation Valve (K).
Connect the RCD/GFCI plug into the
wall socket. To switch on, press the
green ‘Reset/on’ button. To switch off
press the yellow ‘Test/off’ button.
IMPORTANT!
Please ensure the yellow ‘Test/off’ is pressed after each use of your spa.
Uncoil the cord and RCD/GFCI
plug, which is located under
the built-in control unit.
Screw Hose (D) on to the
Air Outlet (J).
Fully unfold the CleverSpa®,
making sure all sides are as
upright as possible.
Unscrew the outer cap from the
Inflation Valve (K). Be sure not to
unscrew the black inner valve.
Connector Locations:
Air Inflation Outlet (J), Inflation
‘In’ Valve (K) and Drainage (L).
J
JJ
D
K
L
K
K
D
Press the ‘Inflate/Bubble’ button on
the control panel to start inflating the
CleverSpa® (a red light will appear).
A
06
SETTING UP YOUR CLEVERSPA®
1
4
7
10
2
5
8
11
3
6
9
12
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The CleverSpa® will now begin to
inflate. To aid the inflation pull the sides
upright and spread out the base.
Remove the Hose (D)
from the Inflation Valve (K).
Once inflated and firm, press the
‘Inflate/Bubble’ button on the
control panel to ‘Stop’ the inflation.
Remain with spa during inflation.
D
K
K
J
Screw the Filter Cartridge (B) onto
the Filter Connector (N) turning
clockwise until hand tight.
Add the Filter Protector Cover (C)
onto the Filter Cartridge (B).
B
D
J
Your CleverSpa® is now ready
to be filled with water. Fill with
a suitable hose to the
water level as indicated.
Inner CleverSpa® features:
Water Circulation Outlet (M)
Filter Connector (N)
Drainage Plug (G)
M
N
G
Set the temperature on the digital
control panel* and clip-on the
Top Cover (E) to retain the heat.
*See page 10 for full operating instructions.
For added peace of mind,
please double lock the clips with the
Safety Locking Keys (H) provided.
Screw the cap back onto
the Inflation Valve (K).
Screw the cap back onto the
Air Outlet (J).
Do not over tighten.
You can also see our Clever Clips on how to setup your CleverSpa® just visit cleverspa.co.uk
N
07
C
Unscrew the Hose (D)
from the Air Outlet (J).
13
16
19
22
14
17
20
23
15
18
21
24
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LIGHT KIT PARTS
LED
Light strip
C
RF Wireless
Receiver
B
Mains Power
Converter
A
RF Remote Control
& CR2025 3V Battery
D
RF Wireless
Receiver
Ambient LED
Light strip
BEGIN INSERTING
LIGHTS HERE
Base of CleverSpa®
How to connect the LED Lighting Kit
BC
Lay out your LED lighting kit and check all of the parts are present.
(We would recommend testing your lighting kit before installation)
08
HOW TO SETUP YOUR CLEVERSPA® LED LIGHTING
IMPORTANT! Please feed the LED Lights through the loops on the base of the CleverSpa® very carefully.
The lights must face up towards the spa – see below image for reference.
A
Mains Power
Converter
IMPORTANT! Note the placement of alignment notches
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ON BUTTON
Power On / Pause / Restart
AUTO BUTTON
Automatically cycle through pre-set
colour phases (366).
OFF BUTTON
Turn off (Autosaves current sequence
when turned off).
SPEED BUTTONS
Adjust speed of light transitions.
S+ : Increase Speed
S– : Decrease Speed
BRIGHTNESS BUTTONS
Adjust Lighting brightness.
: Increase Brightness
: Decrease Brightness
MANUAL BUTTONS
Manually cycle through pre-set
transitions (366).
M+ : Cycle up through colour phases
M– : Cycle down through colour phases
PRE-SET COLOURS
Select from a range of 12 pre-set
solid colours.
BLUE BUTTON
PINK BUTTON
Press and hold for 5 seconds to pair
RF Remote Control to this lighting only.
(No other remote can control lighting).
WHITE BUTTON
Press and hold for 5 seconds to
allow multiple RF Remote Controls
to operate LED Strip.
BATTERY COMPARTMENT
Battery compartment located
on rear of remote. Requires: 1 x 3v
CR2025 Lithium Battery (Supplied).
A
B
C
D
E
F
G
H
I
J
K
A
DE
H
J
I
G
C
F
B
POWER RED GREEN BLUE
1. Remove the plastic tab
from the battery
compartment on the
rear of the remote.
2. Turn off lighting using
the OFF Button (C)
3. Press the ‘AUTO’
button (B) to enter the
configuration mode.
4. Press the ‘BLUE’ button (H) until the LED’s
display Red, Green, Blue in order from the
start of the Light Strip (see below diagram).
5. Press the OFF Button (C) to store the setting
INSTRUCTIONS
09
HOW TO USE YOUR CLEVERSPA® LED LIGHTING RF REMOTE CONTROL
INITIAL LIGHTING SETUP
K
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WARNING - PLEASE READ CAREFULLY!
Do not operate the pump and heating system whilst the CleverSpa® is empty, as this may damage
the system and void your warranty.
10
INFLATE/BUBBLE
TEMPERATURE
FILTER
SETTING THE TEMPERATURE
To set the temperature, press the ‘Temperature’
button and the numbers on the display screen
will start to flash. You can increase and decrease
the temperature by pressing the ‘Temp Up’
or ‘Temp Down’ buttons.
When you have chosen your desired
temperature, press the ‘Temperature’ button
again to confirm. Temperatures can be set
between the range of 20°C to 42°C.
FILTRATION SYSTEM
To use the filtration system, press the ‘Filter’
button, a red light will appear and the pump will
start to work. Press the ‘Filter’ button again once
to stop the pump, the red light will go out.
As a reminder to change your filter, after approx.
168 hours, the letters ‘FC’ will appear on the
display screen, accompanied by a warning tone.
The red light will still be lit on the ‘Filter’ button,
but the pump will not be operational.
The heating system will also not work and the
red light will also be out on the ‘Heater’ button.
To make sure the filtration system is actually off,
you need to press the ‘Filter’ button again. The
letters ‘FC’ on the display screen will disappear
as well as the warning tone. The actual water
temperature will be displayed, and all functions
will return to their normal working status. ‘FC’
and the warning tone are a reminder that the
user should replace the filter.
INFLATE/BUBBLE
Press the ‘Inflate/Bubble’ button and the bubble
jets will start working - a red light will also
appear. Press again and the bubble jets will
stop working and the red light will go out.
The bubble jets will stop automatically after
working for 20 minutes. To reset, please wait
for 10 minutes and then press the “bubble”
button again. The bubbles stop after
20 minutes to avoid over-heating of the internal
pump and is there as a safety measure.
During any time period where the bubbling
function has been started, bubbling can be
stopped or started.
HEATER
To start the heating system, press the ‘Heater’
button, a red light will appear. Press the ‘Heater’
button again once and the heating system will
stop and the red light will go out.
When you turn the heating system on, at
the same time the filter system will switch
on to circulate water automatically. When
the temperature has reached 1°C above the
pre-set temperature the heating system will
stop working, but the heating indicator light
will remain lit. The filter pump will continue to
operate even when the heater is not functioning.
When the water falls 1°C below the pre-set
temperature, the heating system will begin to
automatically heat the water back up to 1°C
above the selected temperature. Once this is
achieved the heater will then stop to allow the
temperature to settle at the pre-set value.
HEATER
‘FILTER
CHANGE’
OPERATING YOUR CLEVERSPA®
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WATER LEVEL
For best performance the water should be filled and maintained between the ‘Min’ and ‘Max’ fill lines as
indicated on the inner wall of your CleverSpa®.
IMPORTANCE OF WATER TREATMENT
It is of great importance that you regularly monitor and appropriately treat the water in your CleverSpa®
to maximise your enjoyment from the hot tub and to extend its life. Importantly, you should know that
hot tubs can harbour bacteria if not treated correctly and the most common form can lead to Legionella’s
disease. These risks can increase with the age of the user, but some people with the following traits are at
higher risk including:
• People over 45 years of age • Diabetes, lung and heart disease • Smokers and heavy drinkers
• Anyone with an impaired immune system • People suffering from chronic respiratory or kidney disease
HOW DO PEOPLE CONTRACT LEGIONNAIRES DISEASE?
People contract Legionnaires’ disease by inhaling small droplets of water (called aerosols), which are
suspended in the air and contain the bacteria. Certain conditions increase the risk of Legionella if:
• The water temperature in all or some parts of the system is between 20-45°C, which is suitable for
growth of the bacteria.
• It is possible for breathable water droplets to be created and water is stored and/or re-circulated.
• There are deposits that can support bacterial growth providing a source of nutrients for the organism
e.g. rust, sludge, scale, organic matter and biofilms (from the body).
To keep your CleverSpa® in pristine condition, always use the correct chemicals and regularly change
your filters. Additionally, ensure the spa water is changed frequently especially when used often. Always
use spa suitable products when cleaning areas around hot tubs, since household cleaners often contain
phosphates which nurture algae growth or detergents which cause foam.
Whilst CleverSpa® chemicals have been designed with the CleverSpa® hot tubs in mind, they are also
suitable for other types of hot tub water treatment. It is essential to keep your hot tub water hygienic
and free of water-borne diseases like Legionella, by treating it with the correct chemicals and regularly
changing your filters, regardless of how long or how frequently you use your hot tub. Correct water
treatment will ensure the safety of hot tub bathers, reduce how often you have to replace the water and
also prolong the lifespan of your pump. To reduce foaming on the surface of the spa water, it is ideal to
shower before entering the spa, this will help to remove any lotions or oils on the skin. For more detailed
advice on removing foam and how to use other chemicals in our range, visit our how to handle and store
chemicals page at cleverspa.co.uk.
LOW pH
We recommend you maintain your water pH between 7.2 and 7.6, total alkalinity between 80 and 120 ppm
and free chlorine between 3 to 5ppm. Low pH will cause damage to the CleverSpa® and pump. Damage
resulting from chemical imbalance is not covered by in your warranty. Purchase a test kit to test your water
chemistry before each use of the CleverSpa® and no less than once per week.
CLEANING YOUR CLEVERSPA®
Detergent residues and dissolved solids from bathing suits and chemicals will gradually accumulate
in the CleverSpa’s water. To clean your CleverSpa®, use soap and water then rinse thoroughly.
Please note: do not use hard brushes or abrasive cleaners.
REPAIRING PUNCTURES IN YOUR CLEVERSPA®
If your CleverSpa® is torn or punctured, use the repair patches provided. Completely dry the area to
be repaired, apply a strong adhesive to the repair patch and then cover the damaged area. Smooth
the surface to remove any air bubbles. Leave to dry for 12 hours before using the CleverSpa®.
11
MAINTENANCE & REPAIR OF YOUR CLEVERSPA®
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12
CLEANING & STORING AWAY YOUR CLEVERSPA
HOW TO EMPTY YOUR CLEVERSPA®
1. Firstly, remove the CleverSpa® plug from the electrical mains.
2. Remove the screw cap from the water outlet (L) (below the pump system of the CleverSpa®) ensuring
the Drainage Plug (G) is still inserted to prevent unexpected draining.
3. Screw the inflation hose (D) onto the water outlet (L) and direct the open end of the hose appropriately.
4. Remove the drainage plug from the outlet within the floor of the CleverSpa®, so the water can flow out.
5. When the CleverSpa® is completely drained of water, you must operate the bubble function for 30
seconds to drain any remaining water from the pipeline.
6. When draining has finished, remove the inflation hose (D) and replace the drainage plug (G) and water
outlet cap (L).
HOW TO DEFLATE YOUR CLEVERSPA®
1. Locate the black two part air valve on the spa (see point 9) on ‘setting up your CleverSpa®’ item (K).
2. Fully unscrew and remove the rapid deflation air valve turning anti-clockwise (K).
3. Fold the spa away carefully to direct and remove as much air as possible through the open valve.
STORING YOUR CLEVERSPA®
Make sure all the water is completely drained from the CleverSpa® and pump system. This is vital in
extending the life of your CleverSpa®. We recommend the use of a wet/dry vacuum to blow out or
suck up water from the CleverSpa® pipes and pump lines. Remove the filter cartridge.
CleverSpa® should be placed in the bag provided and stored in a dry place, ideally raised off the floor
and away from any extreme temperatures.
Please note: Plastic becomes brittle and susceptible to breakage when exposed to subzero temperatures
and this can severely damage your CleverSpa®. Leaving your CleverSpa® outside and uncovered during the
winter months will void your warranty.
CLEANING THE WATER FILTER CARTRIDGE & MESH FILTER
If using your CleverSpa® 2-3 times per week, we suggest that you change your
filter every 2 weeks to maintain the best performance.
1. Remove the filter protector cover (C) and then remove the filter cartridge (B).
2. The filter cartridge can be rinsed periodically under a cold tap and reused.
However, if the filter cartridge remains soiled and discoloured the filter cartridge
should be replaced. If any holes are present in the paper filter or the paper
in the cartridge is noticeably worn, replace the filter with a new one before
further use. We DO NOT recommend the use of pressurised water to clean
any CleverSpa® filters.
3. Replace the filter protector cover (C) over the filter cartridge (B)
and attach to the filter connector (N) by turning it clockwise until hand tight.
To help to keep your water clean, check your filter cartridge every day.
To order filters and chemicals for your CleverSpa®, please visit: cleverspa.co.uk
FILTER
CARTRIDGE (B)
FILTER PROTECTOR
COVER (C)
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PROBLEMS POTENTIAL CAUSES SOLUTIONS
• Air pump is too hot
• Something is wrong
with the power box
• Air Pump is in cooling mode
• Unplug the system. After the air pump
has cooled, insert the plug and press
the bubble button to activate
• Wait for 10 Minutes and restart
• Call for service if it does not reset
• Temperature is set too low
• Dirty filter cartridge
• Improper water levels
• Heating element failure
• Set to a higher temperature (20-42°C)
than the current water temperature
• Clean/replace the filter cartridge
• Add water to the specified levels
• Call for service
• Dirty filter cartridge
• Something is wrong with
the power box
• Clean/replace the filter cartridge
• Call for service if it does not reset
• Ask a professional electrician to check
whether the household electrical
supply is functioning correctly
• Insufficient filtering time
• Dirty filter cartridge
• Improper water maintenance
• Increase filtration time
• Clean/replace the filter
cartridge
• Refer to the chemical
manufacturer’s instructions
• CleverSpa® is torn or punctured • Use the repair patch provided
Here are some helpful tips to help you to diagnose and rectify some common
sources of trouble:
13
Bubble Jet
system is
not operating
Heating system
does not operate
Filtering system
does not operate /
Rattling noise when
switching filter on
CleverSpa® leakage
Water not clean
• Residual water in the CleverSpa®
will continue to be heated
by residual temperature
• Water inlet through the filter
system may be blocked
• Unplug from mains and wait.
The temperature will start to
reduce and return to normal
• Clean the inlet
Display temperature
is higher than 42oC,
after stopping
heating function
CORRECT DISPOSAL OF THIS PRODUCT
This marking indicates that this product should not be disposed with other household
waste throughout the EU. To prevent possible harm to the environment, or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of material resources. To return your used device, please use the return and collection
systems or contact the retailer where the product was purchased. They can take this
product for environmental safe recycling.
TROUBLESHOOTING
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14
CHANGED YOUR MIND AND NEED TO RETURN YOU SPA? PLEASE FOLLOW THE BELOW INSTRUCTIONS:
• Purchased from a UK retailer: If you have purchased a CleverSpa® from a UK retailer and have simply
changed your mind, follow the retailers instructions for returns. This will normally require proof of purchase.
• Purchased from cleverspa.co.uk: If you have purchased directly from our website, then please contact us
and we will email you instructions for the return of the product. Contact can be made by
email or telephone as detailed in the ‘Warranty Claims’ section.
When posting your items back to us, it’s important you clearly mark your parcel with your order number
and full name. Ship your unused product, in its original packaging, to the address identified in our email.
Again, we recommend that you keep your receipt or order number in a safe place, as you will need it as
proof of purchase in the event of any after-sales query.
POINTS TO NOTE:
• Under the Distance Selling Regulations, as a consumer you have the right to cancel your order
and return the goods if we are notified within a period of 14 days after delivery of the goods.
• You are responsible for shipping the products back to us. We recommend using a traceable
shipping method.
• If you choose to cancel your order, we require you, the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this guarantee. Check the product description before
you place your order.
• We can’t take responsibility for any missing or damaged parcels, so take care when returning
your order to us.
If the return is due to any form of product defect, call [phone] to initiate the return.
In these cases, you may be compensated for the cost of returning the item.
REFUNDS ON ITEMS PURCHASED THROUGH CLEVERSPA.CO.UK.
Once the items are received by our warehouse, they will be processed and a refund initiated. Your account
should be credited within a maximum of 10 business days from the time that the return is received.
DEFECTIVE ITEMS
If your item is defective in any way, i.e. it doesn’t work but you can’t identify why, in the first instance
please consult our FAQ section at cleverspa.co.uk as there may be a simple solution to the
issue, if this does not help to resolve the issue, please call us on [phone] or email:
[e-mail] for assistance.
DAMAGED ITEMS
Purchased from a UK Retailer: If you receive an order with obvious shipping damage from the retailer, then
we suggest the delivery is refused. If the delivery has been accepted and then shipping damage is found,
please follow the specific instructions advised by the retailer.
Purchased from cleverspa.co.uk: If you receive an order with obvious shipping damage please refuse the
delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately
using the contact information included with the order.
In all circumstances please save all packaging material and paperwork for the order. Please be aware that if
you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you
jeopardise your chances of making a claim, and you may not receive a credit for the return.
LIMITS OF RESPONSIBILITY
CleverSpa® accept no responsibility for misuse or user damage and/or loss of parts incurred during
operation or use of the CleverSpa®.
RETURNS
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This warranty relates to all CleverSpa’s bought in the UK and covers the following areas:
• CleverSpa® Pump Heater: 12 months from the date of purchase
• CleverSpa® Cover & Liner: 6 months from the date of purchase
This warranty is not transferable if the goods are resold after the original purchase.
Your CleverSpa is designed and manufactured for domestic use only. The CleverSpa® Warranty does not
extend to any commercial businesses operating in the rental of CleverSpas.
REGISTERING YOUR WARRANTY
To register your warranty, visit cleverspa.co.uk/support/warranty and complete the form within
28 days of purchase. The warranty will start from the date of purchase which must be verified by proof of
purchase.
For up-to-date troubleshooting advice, technical information and FAQs please visit our online help
centre at cleverspa.co.uk.
WARRANTY CLAIMS
Before making a claim, we may be able to answer your query to common questions, simply visit
cleverspa.co.uk/faqs for further information.
If the FAQs don’t solve the issue and you need to make a claim, please visit our website under the
warranty section for further instructions. Alternatively, please contact our dedicated Aftersales Team by
email at: [e-mail] - we will endeavour to answer all email messages within 48 hours.
If you need to make immediate contact our Aftersales Team are available
Monday – Friday, 9.30am to 4.00pm on [phone].
15
WARRANTY
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Clever Company: Oldgate, St.Michaels Industrial Estate, Widnes, Cheshire, WA8 8TL.
For General Enquiries, Returns, Spare Parts,
Repairs & Chemical Advice
Contact us on freephone:
[phone] or visit: cleverspa.co.uk
IMPORTANT!
Before using your CleverSpa®, please treat the water in accordance
with the chemical maintenance section located at cleverspa.co.uk/
support/chemical-maintenance/
STABILISED CHLORINE GRANULES (500G) - FOR DISINFECTING SPA WATER
PH PLUS (500G) - FOR INCREASING PH OF SPA WATER
PH MINUS (500G) - FOR DECREASING PH OF SPA WATER
FOAM REMOVER (500ML) - PREVENTS & REMOVES SPA FOAM
DIP TESTS
To purchase your CleverSpa® Chemicals, and for more advice on how
to maintain your CleverSpa®, please visit cleverspa.co.uk
Always read all chemical instructions carefully and use as directed by
the manufacturer.
To help ensure that your CleverSpa® is always working at its best we
highly recommend using our CleverSpa® Chemicals kit which includes:-
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