Climote HUB User manual

climote HUB
Installation Guide
Special Instructions
This is a mains powered device. Observe safety precautions and isolate from
mains before commencing installation.
Video Instructions
Additional video instructions are available from climote on request

Contents
Page Details
3-5
Installation, Wiring and Power
-up
6
Functional
Tests and Commissioning
7
Remote Access Test
8
Diagnostics
9 –11
Thermostat Options
12 –14
Customer Training
16
Safety Information
2

climote HUB
Back-plate
Inside the Box
Attach Back-plate to Wall-box (1)
Also included
1. Fixing screws.
2. Quick start guide.
3. Pocket guide.
4. Safety information.
3

Fit SIM Card (3)
Instructions
1. On rear of unit, slide SIM carrier
down to unlock, and hinge
upwards.
2. Lightly slide SIM into carrier square
side first, so gold contacts face
down when closed.
3. Carefully close carrier so angled
corner of SIM aligns with angle in
SIM holder base and slide carrier
back up until it latches home.
Wire Back-plate (2)
Instructions
1. Check local wiring
configuration.
2. Standard 3-zone wiring
is illustrated.
3. Ensure warning label is
visible.
Note: climote HUB relays are rated
at 5(2)A. Ensure suitable over-
current protection when connecting
mains (L) to pins 1, 2, or 5.
4
Water
Rev1 and
Rev2 units
Rev3+
units
Note: climote uses either country SIMs (eg Vodafone, O2) or M2M SIMs. M2M SIMs
(see example) use a slightly different test process - see step 8.

Attach Unit to Wall-plate (4)
Attaching the Unit
1. Ensure main body screws are fully
loosened.
2. Align unit directly above back-plate.
3. Twist down and engage hinge.
4. Push firmly to close and engage clip.
5. Tighten main body screws.
Power-up Unit (5)
Power up Unit
1. Switch on power to the unit.
2. Check scroll-wheel illuminates and
unit enters start-up sequence –
display shows “Unit initialising” for
between 30 and 90 seconds.
3. Unit completes start-up and
displays 3 timer dials .
Note: in areas of poor signal quality, unit can take up to 5 minutes to complete
its start-up sequence. Refer to Diagnostics (10).
Removing the Unit
1. Isolate from mains.
2. Unscrew main body screws.
3. Remove scroll wheel.
4. Depress clip in recess and twist base of
unit away from wall.
5

Carry Out Local Checks (6)
Local checks
1. Check unit shows correct time within 1 minute
of completing start-up sequence. If time does
not update, follow steps for “time” in
Diagnostics (10).
2. Press the Menu/Back button. Observe Menu
Options are displayed. Choose Settings, Signal
Strength. Note signal strength.
3. If signal strength is less than 25% follow steps
for “poor signal” in Diagnostics (10).
4. Press Menu/Back 3 times to exit.
5. Press “Boost” button for Living zone. Boost
menu is displayed, select Boost for 1 hour.
Observe Boost light glows orange and heating
is turned on in living zone.
6. Press Living Boost again and select Cancel
Boost. Boost light is extinguished and heating
is turned off in living zone.
7. Repeat for all active zones.
Commission climote HUB (7)
2. Set up Zones
1. Active zones –On or Off. Set One, two or three
zones to “On” to match the zone configuration.
Turn scroll wheel to change, push to select, then
select “Next”.
2. Thermostat Settings (see Thermostat Options)
Turn scroll wheel to change, push to select, finally
select “Next”.
3. Select Save –this communicates the settings to
the climote web service.
1. Navigate to Zone Setup
Using the Menu/Back button and Scroll Wheel,
select :
1. Menu.
2. Settings.
3. Installer Settings.
4. Commission Device.
5. Zone Setup.
6

Send Test Phone Message (8)
1 - Text to: Device
Mobile Number
Boost Living 1 2 - Observe unit
Living Zone Boost
is on
3 - Receive Text
from:
Device Mobile
Number
Climote Message:
Climote Hub
LIVING(<) 19.8C, ON
BED(<) OFF
WATER(<) OFF
Wed 16:24:36
4 - Text to: Device
Mobile Number
Cancel Living Boost
5 - Observe unit
Living Zone Boost
is off
The Device Mobile Number is the phone number of the SIM in the unit. Ensure the
user is aware of their Device Mobile Number and ask them to save it to their phone.
To text M2M SIMs (see example) international SMS may need to be enabled on the
installer’s phone. climote provides an alternative local SMS service – see Customer
Training, steps U2, U3.
climote Website Test (9)
7
1. Connect to the climote user Website
Navigate to
https://climote.climote.ie/manager/register
in any common browser1
2. Complete user registration (see U2)
1. The climote website test registers the user
to the climote remote service. Registration
can be carried out from the browser on any
laptop, tablet or mobile device. However,
once the user is registered, access to full
functionality requires Adobe Flash to be
supported by the device browser.

Climote HUB Diagnostics (10)
Item Details
1
Start
-up
If start
-up takes significantly longer than 90 seconds, it is usually a
sign of a poor GSM signal or no coverage. The unit will finish its
retries after 5 minutes and exit to the “Set Time” display. Set the
time manually and complete manual checks, then follow “Poor
Signal” actions below.
2
Time
In some GSM connection conditions,
unit can exit start-up showing
its default time. Press Reset to make one further start
-up attempt
and if it still fails to get its time, use Menu/Back, Settings option to
set the time manually, then follow “Poor Signal” actions below.
3
Poor
Signal
If the signal strength shows below 25% (even if start
-up completes
normally)
you may need to fit an external antenna. Check the signal
strength and if in doubt, contact climote.
4
Unable to
register to
Website
If manual SMS works but the Installer Website test rejects the unit,
first check the Device Mobile Number and
Serial number have been
entered
correctly. If it still fails, the unit may not have successfully
completed its connection to the Website. Press Reset and once the
unit dashboard is displayed, try again. If still unsuccessful, contact
climote.
5
Thermostat
Setting
A common issue during commissioning is that the thermostat may be
set too low, preventing the boiler from coming on. When testing the
heating (e.g. Boost), ensure that the thermostat set temperature is
well above the room temperature . E.g., temporarily set it to 30
o.
8

Preparation (T1)
climote HUB Installation Guide
Thermostat Options, including
climote DEGREE Remote Thermostat
1. Climote HUB
1. Ensure climote HUB is fitted and
installed in line with Installation Guide.
2. Climote DEGREE
1. Open climote DEGREE.
2. Select desired location and affix
climote DEGREE back-plate to wall
(see Location (T3)).
3. Note serial number (last 6 digits).
4. Remove Battery Tab Battery Tab Back-plate
Top
Serial Number
Reset button
9

Commission climote HUB (T2)
1. Navigate to Zone Setup
Using the Menu/Back button and Scroll
Wheel, select :
1. Menu.
2. Settings.
3. Installer Settings.
4. Commission Device.
5. Zone Setup.
2. Set up Zones and Thermostats
Select :
1. Active zones –On or Off (see Setup (T5))
Turn scroll wheel to change, push to
select, select “Next”.
2. Thermostat Settings (see Setup (T5))
Turn scroll wheel to change, push to select
“Next”.
3. Select Save –this communicates the
settings to climote ONLINE.
Choose location (T3)
0
0.5
1
1.5
2
M
e
t
r
e
s
Location
1. Approx 1.5 metres above floor height.
2. Ensure free air flow through housing.
3. Mount away from:
a. Draughts.
b. Direct sunlight.
c. Heat sources, eg Radiators, chimneys
etc.
10

Pair climote DEGREE (T4)
1 . Enable Pairing Mode
From the Commission Device menu, select :
1. Add/Edit Wireless devices.
2. From the Add/Edit Wireless Devices menu,
choose which Zone to add device to.
3. Select “Search”.
4. Press Scroll Wheel to enter Search Mode.
2. Pair climote Degree (see Setup (T5))
1. On climote DEGREE press the Reset button, pairing
will commence automatically.
2. Return to the climote HUB and observe progress /
confirm completion.
3. Pair additional zones as required.
4. Finally, select “OK” using Scroll Wheel.
5. Keep pressing “Exit” until you reach the climote
Dashboard. Zones will display “--oC” until
temperature readings are received (1 –2 minutes).
Reset button
Thermostat Setup and Diagnostics (T5)
Item Details
1
Zone set up
One, two or three zones may be set to “On”. Match the existing zone
configuration.
2
Thermostat
Settings
•
Options are “Off”, “Rem” or “Int” (Zone 1 only) or “Cyl” (Zone 3 only).
•
The climote HUB has an internal thermostat which may only be configured for
Zone 1 (select “Int”).
•
Zones 1, 2 and 3 support a remote thermostat (select “Rem”).
•
Zone 3 supports a cylinder (hot water) thermostat (select “Cyl”)
•
Leave all zones with no thermostat set to “Off”.
3
Pairing
Thermostats may be paired automatically (see (T4)) or manually. For manual pairing,
select “Edit” rather than “Search” and use the Scroll Wheel to match the climote
DEGREE serial number that is being paired. Press “OK” when complete.
4
Auto Pairing
fails
If the auto pairing fails:
1.
Check the climote DEGREE has power and is functioning. Press the Reset button
and observe the LED. 2 or 3 flashes show batteries are OK.
2.
Repeat the auto pairing process in (T4). Check whether the climote HUB is
receiving data from the climote DEGREE. If in doubt, try manual pairing.
3.
Check signal level is greater than 10%. If not, look for an alternative location for
climote DEGREE.
4.
If problems persist, contact climote.
11

climote HUB Installation
Customer Training
Basic customer training should be carried out at installation. This guide highlights the fundamental
user training elements. Additional video instructions are available at www.climote.com
Unit & Text Demonstration (U1)
1. Explain the basic unit features
1. Zones and Dashboard
2. Boost and Menu/Back Buttons
3. Scroll wheel
2. Boost Demonstration
1. Explain Boost
2. Do example Boost Living
3. Disable Boost
12

Customer Registration (U2)
1 -Enter user’s
email address.
7–Press submit to
Register.
2 - Enter Device
Mobile Number.
3 –Enter user’s first
name 6–Optionally user can
add a password.
1. Ask the customer to navigate to www.climote.ie
2. Select : Control my climote
3. From the climote log-in page choose the option to “please register here”
4 -Enter user’s
personal mobile
contact number.1
13
User Text Demonstration (U3)
1. Note Direct Text Number
1. Note the phone number on the SIM (Beginning 447..).
2. Ask the customer to save this as they will use it to log on
to their web and app accounts (log on uses 07…. format).
3. Note the local SMS gateway number advised at
registration.
4. Ask the customer to save the SMS Gateway number in
their mobile.
2. Text Demonstration (Boost)
1. Get customer to add SMS Gateway Number to contacts
2. Show Customer Useful Text Functions card
3. Ask customer to repeat the SMS Boost from installation
test, using the SMS Gateway number.
5 - Choose location
and note SMS
gateway number2
1. Select country code and drop leading zero from customer’s mobile phone number
2. Default location is Home. Other will show if Home already selected for another climote
device. Phone number is displayed once mobile phone number is entered.

Website Demonstration (U3)
App Demonstration (U4)
1. After registration, the website displays the climote dashboard
2. Ask the customer to log out and log in again to confirm credentials
1. Customers can download the climote app from the appropriate app store
at any time.
2. After registration, ask the customer to log into the app with their
credentials
1 - Explain
dashboard 4 - Use Edit to set up
heating times
2 - Explain Status
and indicators 5 –Show Timers,
Always and Set
temp
3 –Show Boost
1 - Explain dashboard,
Menu button and
status indicators
3 –Press zone dial and
show App Edit
2 –Show Boost
14

Notes
15

Safety Information –climote HUB
Power Supply
230V AC +/
- 10%, 50Hz
Power Consumption
0.7W / 6mA to 5W / 40mA
Model
Climote HUB (TEK648 / TEK648A / TEK648B)
Operating Temperature
0 to 40 degrees C
Zone 1 Relay out
5(2)A
Zone 2 Relay out
5(2)A
Zone 3 Relay out
5(2)A
Unit conforms to
EN 60730
-1:2000 & EN 60730-2-7
Electric Shock Protection
Class II. The climote HUB is completely protected
by its enclosure
Installation
The unit must
be installed by a qualified electrician
Safety Information
climote limited
Finnabair Industrial Park
Dundalk, Co. Louth, A91 HR25
Ireland
Telephone: [phone]
Fax: [phone]
Email: suppor[email protected]om
Website: www.climote.com
Safety Information –climote DEGREE
Power Supply
3V DC (2AA Batteries supplied)
Power Consumption
0.
01W / 3mA
Model
Climote DEGREE (TEK676)
Operating Temperature
0 to 40 degrees C
Unit conforms to
EN 60730
-1:2000 & EN 60730-2-7
(when
used with climote HUB)
16