cogeco TiVo User manual

THE
TIVO
EXPERIENCE
HD RECEIVER
QUICK GUIDE

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©2019 TiVo Inc. All rights reserved. Your use of this product is subject to
the TiVo User Agreement (available at ww.tivo.com/legal/terms) and the
TiVo Privacy Policy (available at www.tivo.com/legal/privacy).
Cogeco and the Cogeco logo are the registered trademarks of Cogeco
Inc. Available where technology permits. Photos are for illustrative
purposes only.
Patented. U.S. patent numbers at www.tivo.com/patents.
TiVo, the TiVo logo, the TiVo silhouette logo, OnePass, QuickMode,
TrickPlay, WishList, the Jump logo, the Instant Replay logo, the Thumbs
Up icons , the Thumbs Down icons , Overtime
Scheduler, Overlap Protection, the TiVo Circle logo, and the sounds
used by the TiVo service are trademarks or registered trademarks of TiVo
Corp. or its subsidiaries worldwide, 2160 Gold Street, San Jose, CA
95002-2160.
Manufactured under license from Dolby Laboratories. “Dolby”
and the Double-D symbol are trademarks of Dolby Laboratories.
®
HDMI, the HDMI logo, and High-Definition
Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other
countries.
Android is a registered trademark of Google Inc.
iOS is a registered trademarks of Apple Inc., registered in the U.S. and
other countries. App Store is a service mark of Apple Inc.
Netflix is a registered trademark of Netflix, Inc.
All other company, product, brand names, and trademarks are the
properties of their respective owners.
ROVI COPYRIGHT PROTECTION
This product incorporates copyright protection technology that is
protected by U.S. patents and other intellectual property rights. Use
of this copyright protection technology must be authorised by Rovi
Corporation, and is intended solely for home and other limited
consumer uses unless otherwise authorised by Rovi. Reverse
engineering or disassembly is prohibited.
MICROSOFT
This product contains technology subject to certain intellectual
property rights of Microsoft. Use or distribution of this technology
outside of this product is prohibited without the appropriate
licence(s) from Microsoft.
Content owners use Windows Media®digital rights management
technology (WMDRM) to protect their intellectual property,
including copyrights. This product uses WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
software’s ability to use WMDRM to play or copy the proprietary,
protected content of these owners. Revocation does not affect
unprotected content. When you download licences for protected
content, you agree that Microsoft may include a revocation list with
the licences. Content owners may require you to upgrade the
WMDRM software to access the proprietary, protected content of
these owners. If you decline an upgrade, you will not be able to
access any content that requires the upgrade.
ADDITIONAL INFORMATION
1. Available where technology permits. The purchase or rental of a
digital receiver is required to access Digital Television service
from Cogeco. An environmental handling fee (EHF) payable to
the OES (Ontario Electronic Stewardship) or EPRA (Electronic
Products Recylcing Association) will be absorbed by Cogeco
when electronic equipment is rented (digital receiver, modem
and EMTA). Installation and/or activation fees may apply.
Photos are for illustrative purposes only. The TiVo service from

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Cogeco requires the subscription to the rental of a TiVo DVR,
Cogeco High Speed Internet and the Cogeco wireless modem
as well as a minimal subscription to the Basic Channels package.
Each additional television set requires the subscription to the
rental of a TiVo Mini receiver. The TiVo service from Cogeco can
support up to 6 connected television sets. Installation charges
may apply for additional outlets. The TiVo service from Cogeco
is an Internet-based service. Approximately 1GB of data traffic
will be consumed between the TiVo boxes and the Internet to
supply programming information and this will be counted
against a customer's monthly Internet usage limit. The content
accessed via Internet applications such as Netflix and Youtube
consumes data and this will be counted against a customer's
monthly Internet usage limit. Depending on the type of Internet
package chosen by the customer, additional charges will apply
for exceeding bit cap usage allowed for each Cogeco specific
High Speed Internet package.
2. Netflix is available in certain countries. Streaming membership
required. More information at www.netflix.com.
3. Cogeco On Demand service is offered where the technology is
available and for customers who meet the Cogeco On Demand
access requirements. Access to some contents may require a
subscription to the TV package containing the associated digital
channel. Channel availability may vary per region.
4. Access to the mobile apps requires a subscription to the TV
package containing the associated digital channel. Channel
availability may vary per region. The content viewed on mobile
apps requires bandwidth, which is included in the customer's
Internet or cellular data package. Additional usage fees may
apply if the customer exceeds the monthly data transfer
capacity (GB) included in his package.
5. Ability to view transferred recorded shows on iOS 7.0 or greater
platform or on Android 4.1 or greater platform where content
rights permit does not require an Internet connection while a
Cogeco Wi-Fi local network connection is required to download
content to mobile devices.
6. Ability to view shows in or out of the home, where content rights
permit, on iOS 10.0 or greater platform or Android 5.0 or
greater platform.
TiVo Experience 4.6 Quick Guide for HD Receiver (April 2019)

HD RECEIVER
WELCOME

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TABLE OF CONTENTS
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V
Basic terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
THE HOME SCREEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Home Screen menu items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The SmartBar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Video window & background . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MY SHOWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Shows & Movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
My Shows options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ONEPASS™ SEARCHES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
OnePass options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
STREAMING VIDEOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Guide options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SEARCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Number pad search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
WHAT TO WATCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SCORES & RATINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Thuuz Excitement Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Metacritic Ratings for Movies . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LIVE TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
QUICKVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
THE INFO BANNER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
MANAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
OnePass Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PARENTAL & PURCHASE CONTROLS . . . . . . . . . . . . . . . . . 19
Turn Parental Controls on/off . . . . . . . . . . . . . . . . . . . . . . . . . . 19
App Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hide adult content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Set rating limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Lock channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Change PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Purchase Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
COGECO ON DEMAND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Choosing a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Controlling a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Watching a saved video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
APPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
THE COGECO TIVO APP . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HELP & TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . 28
Support info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Common questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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GETTING STARTED
Welcome to the TiVo®experience from Cogeco. The TiVo
experience instantly gives you total control of the TV programming
you love, and much more! The TiVo HD Receiver connects to the
Internet and gives you access to Cogeco On Demand as well as
movies and TV shows from a variety of streaming apps.
This guide describes features of the TiVo experience running on
the TiVo HD Receiver.
Note: For information on the TiVo DVR and Mini, visit cogeco.ca/
tivoservice/support.
BASIC TERMS
When we talk about the TiVo service, here are some terms you
should know:
Live TV. If you’re watching a show as it’s being broadcast,
you’re watching live TV. You can always get to live TV by
pressing the LIVE TV Live
TV button on your remote.
Streaming. When you watch shows on your TiVo box from
apps like Netflix and from Cogeco On Demand, you’re
‘streaming’ the shows from that source.
TiVo Service from Cogeco. If the HD Receiver is the body, the
TiVo Service from Cogeco is the brains! The HD Receiver uses
the program information provided by the TiVo service to power
the program guide, allow you to search for shows, and more.

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QUICK GUIDE
THE HOME SCREEN
Menu
The Home screen is the starting point for just about everything you do with your TiVo box.
From the Home screen, you can easily access popular destinations in the TiVo experience; get
personalised recommendations from the SmartBar and What to Watch, and watch the
currently-playing show. You’ll learn more about these options later in this guide, but
remember — it all starts from the Home screen.
To get to the Home screen from live TV or any TiVo screen, just press the TiVo button on
your remote control.
HOME SCREEN MENU ITEMS
Home screen menu items across the middle of the screen take you to commonly-used screens
in the TiVo experience. Use the Left and Right arrow buttons on your remote control to move
between menu items, and press Select Select to choose one. Use Back
Back
to go back to the
previous screen.
•My Shows takes you straight to your streaming videos, all ready to watch instantly, no
matter if they are Cogeco On Demand shows, or streaming from apps like Netflix.
• What to Watch lets you browse shows available to stream, bookmark, or watch live,
divided into popular categories.
•Search searches by title, actor name, or keyword — across TV, Cogeco On Demand, and
popular streaming apps all at once.
•Apps lets you access your favourite streaming and music apps directly.
•Cogeco On Demand takes you to the Cogeco On Demand menu.
Easily add your own items to the menu as well; for example, to get quick access to a streaming
app like Netflix. Just press
A
on your remote, and enter an available shortcut number for the
item you want. The new item will appear in that position on the menu.

Settings menu
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QUICK GUIDE
SETTINGS MENU
To manage your OnePass searches and to control your settings, move to the Menu
icon and press Select Select . Here, you’ll be able to customise your options, including
OnePass priorities, Parental Controls settings, and User Preferences.
SmartBar
THE SMARTBAR
The SmartBar predicts shows to watch based on what your household usually watches at a
particular time or day. For example, if you normally watch the previous night’s late-night talk
show the next morning, you’ll see it in the SmartBar when you wake up. If the kids tend to
watch shows while dinner’s cooking, those shows will be waiting in the SmartBar at that time
each day.
Use the Down arrow on your remote control to move to the SmartBar, then select a show to
go to the Series or Movie screen, where you can choose to watch it.

Background video on
Video window on
Background video & video window off
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QUICK GUIDE
VIDEO WINDOW & BACKGROUND
By default, the video you were watching when you entered the Home screen continues to play
in the background. Similarly, on most other TiVo menu screens, a video window located in the
upper right corner plays the current video as well.
Press Pause on your remote to pause the video background or window, and press Pause
again to resume playing.
To temporarily hide the background video or video in the window, press the SLOW
button . To bring it back, press SLOW button again. To watch the video in full screen, press
EXIT
Exit
.
You can choose how to display a video on the Home screen, or choose to turn it off
completely. Just select the Menu icon , then select User Preferences > Video Window &
Background. To turn video off on all screens, including the Home screen, set Display Video to
No.
When Display Video is set to Yes, video will always appear on the Home screen. Choose how
to display it by setting the Video on HOME option to one of the following:
• Full screen (background): The currently-playing video is shown as a full-screen video in the
background of the Home screen
• Off: The currently-playing video is not displayed on the Home screen.

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QUICK GUIDE
MY SHOWS
The My Shows list contains links to your streaming videos from Cogeco On Demand and apps
like Netflix. To get to the My Shows list from the Home screen, just press the TiVo button
or select My Shows. To get to My Shows from any other menu screen or from live TV, just press
the TiVo button twice.
By default, My Shows is sorted by date, with newly added or recorded shows and movies first.
You can also choose to sort My Shows by name (alphabetically). Press
B
to change the
sorting method.
And no matter where you are in the My Shows list when you leave it, your TiVo box will
remember the location and bring you right back there when you return.
FILTERS
Filters in the left column of My Shows let you narrow your choices instantly. As you highlight a
filter, your My Shows list will update automatically. Filters include Continue Watching (your
most recently-watched shows), TV Series, Movies, Kids, and more.Shows & movies
SHOWS & MOVIES
In the main area of My Shows, you’ll find all of your OnePass selections and bookmarked
shows and movies. Note that in the All Shows filter, bookmarked movies appear in the
Streaming Movies group.
ONEPASS SHOWS (TV SERIES)
Info
Delete
Series Screen
Use the Up and Down arrows to scroll through the My Shows list, or use Channel Up/Down to
page through the list quickly. Press Advance to jump to the end of the list. Press it again to
jump back to the beginning.
Highlight a show and press Select Select to go to the main Series screen. In the left column,
you’ll see options for watching or exploring the show. Watchlist displays episodes included in
your OnePass. For example, if your OnePass starts with Season 5, then episodes beginning in