cogeco TiVo User manual

THE
TIVO
EXPERIENCE
HD RECEIVER
QUICK GUIDE

ii
©2019 TiVo Inc. All rights reserved. Your use of this product is subject to
the TiVo User Agreement (available at ww.tivo.com/legal/terms) and the
TiVo Privacy Policy (available at www.tivo.com/legal/privacy).
Cogeco and the Cogeco logo are the registered trademarks of Cogeco
Inc. Available where technology permits. Photos are for illustrative
purposes only.
Patented. U.S. patent numbers at www.tivo.com/patents.
TiVo, the TiVo logo, the TiVo silhouette logo, OnePass, QuickMode,
TrickPlay, WishList, the Jump logo, the Instant Replay logo, the Thumbs
Up icons , the Thumbs Down icons , Overtime
Scheduler, Overlap Protection, the TiVo Circle logo, and the sounds
used by the TiVo service are trademarks or registered trademarks of TiVo
Corp. or its subsidiaries worldwide, 2160 Gold Street, San Jose, CA
95002-2160.
Manufactured under license from Dolby Laboratories. “Dolby”
and the Double-D symbol are trademarks of Dolby Laboratories.
®
HDMI, the HDMI logo, and High-Definition
Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other
countries.
Android is a registered trademark of Google Inc.
iOS is a registered trademarks of Apple Inc., registered in the U.S. and
other countries. App Store is a service mark of Apple Inc.
Netflix is a registered trademark of Netflix, Inc.
All other company, product, brand names, and trademarks are the
properties of their respective owners.
ROVI COPYRIGHT PROTECTION
This product incorporates copyright protection technology that is
protected by U.S. patents and other intellectual property rights. Use
of this copyright protection technology must be authorised by Rovi
Corporation, and is intended solely for home and other limited
consumer uses unless otherwise authorised by Rovi. Reverse
engineering or disassembly is prohibited.
MICROSOFT
This product contains technology subject to certain intellectual
property rights of Microsoft. Use or distribution of this technology
outside of this product is prohibited without the appropriate
licence(s) from Microsoft.
Content owners use Windows Media®digital rights management
technology (WMDRM) to protect their intellectual property,
including copyrights. This product uses WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
software’s ability to use WMDRM to play or copy the proprietary,
protected content of these owners. Revocation does not affect
unprotected content. When you download licences for protected
content, you agree that Microsoft may include a revocation list with
the licences. Content owners may require you to upgrade the
WMDRM software to access the proprietary, protected content of
these owners. If you decline an upgrade, you will not be able to
access any content that requires the upgrade.
ADDITIONAL INFORMATION
1. Available where technology permits. The purchase or rental of a
digital receiver is required to access Digital Television service
from Cogeco. An environmental handling fee (EHF) payable to
the OES (Ontario Electronic Stewardship) or EPRA (Electronic
Products Recylcing Association) will be absorbed by Cogeco
when electronic equipment is rented (digital receiver, modem
and EMTA). Installation and/or activation fees may apply.
Photos are for illustrative purposes only. The TiVo service from

iii
Cogeco requires the subscription to the rental of a TiVo DVR,
Cogeco High Speed Internet and the Cogeco wireless modem
as well as a minimal subscription to the Basic Channels package.
Each additional television set requires the subscription to the
rental of a TiVo Mini receiver. The TiVo service from Cogeco can
support up to 6 connected television sets. Installation charges
may apply for additional outlets. The TiVo service from Cogeco
is an Internet-based service. Approximately 1GB of data traffic
will be consumed between the TiVo boxes and the Internet to
supply programming information and this will be counted
against a customer's monthly Internet usage limit. The content
accessed via Internet applications such as Netflix and Youtube
consumes data and this will be counted against a customer's
monthly Internet usage limit. Depending on the type of Internet
package chosen by the customer, additional charges will apply
for exceeding bit cap usage allowed for each Cogeco specific
High Speed Internet package.
2. Netflix is available in certain countries. Streaming membership
required. More information at www.netflix.com.
3. Cogeco On Demand service is offered where the technology is
available and for customers who meet the Cogeco On Demand
access requirements. Access to some contents may require a
subscription to the TV package containing the associated digital
channel. Channel availability may vary per region.
4. Access to the mobile apps requires a subscription to the TV
package containing the associated digital channel. Channel
availability may vary per region. The content viewed on mobile
apps requires bandwidth, which is included in the customer's
Internet or cellular data package. Additional usage fees may
apply if the customer exceeds the monthly data transfer
capacity (GB) included in his package.
5. Ability to view transferred recorded shows on iOS 7.0 or greater
platform or on Android 4.1 or greater platform where content
rights permit does not require an Internet connection while a
Cogeco Wi-Fi local network connection is required to download
content to mobile devices.
6. Ability to view shows in or out of the home, where content rights
permit, on iOS 10.0 or greater platform or Android 5.0 or
greater platform.
TiVo Experience 4.6 Quick Guide for HD Receiver (April 2019)

HD RECEIVER
WELCOME

iv
TABLE OF CONTENTS
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V
Basic terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
THE HOME SCREEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Home Screen menu items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The SmartBar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Video window & background . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MY SHOWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Shows & Movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
My Shows options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ONEPASS™ SEARCHES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
OnePass options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
STREAMING VIDEOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Guide options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SEARCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Number pad search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
WHAT TO WATCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SCORES & RATINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Thuuz Excitement Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Metacritic Ratings for Movies . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LIVE TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
QUICKVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
THE INFO BANNER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
MANAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
OnePass Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PARENTAL & PURCHASE CONTROLS . . . . . . . . . . . . . . . . . 19
Turn Parental Controls on/off . . . . . . . . . . . . . . . . . . . . . . . . . . 19
App Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hide adult content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Set rating limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Lock channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Change PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Purchase Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
COGECO ON DEMAND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Choosing a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Controlling a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Watching a saved video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
APPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
THE COGECO TIVO APP . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HELP & TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . 28
Support info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Common questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

v
GETTING STARTED
Welcome to the TiVo®experience from Cogeco. The TiVo
experience instantly gives you total control of the TV programming
you love, and much more! The TiVo HD Receiver connects to the
Internet and gives you access to Cogeco On Demand as well as
movies and TV shows from a variety of streaming apps.
This guide describes features of the TiVo experience running on
the TiVo HD Receiver.
Note: For information on the TiVo DVR and Mini, visit cogeco.ca/
tivoservice/support.
BASIC TERMS
When we talk about the TiVo service, here are some terms you
should know:
Live TV. If you’re watching a show as it’s being broadcast,
you’re watching live TV. You can always get to live TV by
pressing the LIVE TV Live
TV button on your remote.
Streaming. When you watch shows on your TiVo box from
apps like Netflix and from Cogeco On Demand, you’re
‘streaming’ the shows from that source.
TiVo Service from Cogeco. If the HD Receiver is the body, the
TiVo Service from Cogeco is the brains! The HD Receiver uses
the program information provided by the TiVo service to power
the program guide, allow you to search for shows, and more.

1
QUICK GUIDE
THE HOME SCREEN
Menu
The Home screen is the starting point for just about everything you do with your TiVo box.
From the Home screen, you can easily access popular destinations in the TiVo experience; get
personalised recommendations from the SmartBar and What to Watch, and watch the
currently-playing show. You’ll learn more about these options later in this guide, but
remember — it all starts from the Home screen.
To get to the Home screen from live TV or any TiVo screen, just press the TiVo button on
your remote control.
HOME SCREEN MENU ITEMS
Home screen menu items across the middle of the screen take you to commonly-used screens
in the TiVo experience. Use the Left and Right arrow buttons on your remote control to move
between menu items, and press Select Select to choose one. Use Back
Back
to go back to the
previous screen.
•My Shows takes you straight to your streaming videos, all ready to watch instantly, no
matter if they are Cogeco On Demand shows, or streaming from apps like Netflix.
• What to Watch lets you browse shows available to stream, bookmark, or watch live,
divided into popular categories.
•Search searches by title, actor name, or keyword — across TV, Cogeco On Demand, and
popular streaming apps all at once.
•Apps lets you access your favourite streaming and music apps directly.
•Cogeco On Demand takes you to the Cogeco On Demand menu.
Easily add your own items to the menu as well; for example, to get quick access to a streaming
app like Netflix. Just press
A
on your remote, and enter an available shortcut number for the
item you want. The new item will appear in that position on the menu.

Settings menu
2
QUICK GUIDE
SETTINGS MENU
To manage your OnePass searches and to control your settings, move to the Menu
icon and press Select Select . Here, you’ll be able to customise your options, including
OnePass priorities, Parental Controls settings, and User Preferences.
SmartBar
THE SMARTBAR
The SmartBar predicts shows to watch based on what your household usually watches at a
particular time or day. For example, if you normally watch the previous night’s late-night talk
show the next morning, you’ll see it in the SmartBar when you wake up. If the kids tend to
watch shows while dinner’s cooking, those shows will be waiting in the SmartBar at that time
each day.
Use the Down arrow on your remote control to move to the SmartBar, then select a show to
go to the Series or Movie screen, where you can choose to watch it.

Background video on
Video window on
Background video & video window off
3
QUICK GUIDE
VIDEO WINDOW & BACKGROUND
By default, the video you were watching when you entered the Home screen continues to play
in the background. Similarly, on most other TiVo menu screens, a video window located in the
upper right corner plays the current video as well.
Press Pause on your remote to pause the video background or window, and press Pause
again to resume playing.
To temporarily hide the background video or video in the window, press the SLOW
button . To bring it back, press SLOW button again. To watch the video in full screen, press
EXIT
Exit
.
You can choose how to display a video on the Home screen, or choose to turn it off
completely. Just select the Menu icon , then select User Preferences > Video Window &
Background. To turn video off on all screens, including the Home screen, set Display Video to
No.
When Display Video is set to Yes, video will always appear on the Home screen. Choose how
to display it by setting the Video on HOME option to one of the following:
• Full screen (background): The currently-playing video is shown as a full-screen video in the
background of the Home screen
• Off: The currently-playing video is not displayed on the Home screen.

4
QUICK GUIDE
MY SHOWS
The My Shows list contains links to your streaming videos from Cogeco On Demand and apps
like Netflix. To get to the My Shows list from the Home screen, just press the TiVo button
or select My Shows. To get to My Shows from any other menu screen or from live TV, just press
the TiVo button twice.
By default, My Shows is sorted by date, with newly added or recorded shows and movies first.
You can also choose to sort My Shows by name (alphabetically). Press
B
to change the
sorting method.
And no matter where you are in the My Shows list when you leave it, your TiVo box will
remember the location and bring you right back there when you return.
FILTERS
Filters in the left column of My Shows let you narrow your choices instantly. As you highlight a
filter, your My Shows list will update automatically. Filters include Continue Watching (your
most recently-watched shows), TV Series, Movies, Kids, and more.Shows & movies
SHOWS & MOVIES
In the main area of My Shows, you’ll find all of your OnePass selections and bookmarked
shows and movies. Note that in the All Shows filter, bookmarked movies appear in the
Streaming Movies group.
ONEPASS SHOWS (TV SERIES)
Info
Delete
Series Screen
Use the Up and Down arrows to scroll through the My Shows list, or use Channel Up/Down to
page through the list quickly. Press Advance to jump to the end of the list. Press it again to
jump back to the beginning.
Highlight a show and press Select Select to go to the main Series screen. In the left column,
you’ll see options for watching or exploring the show. Watchlist displays episodes included in
your OnePass. For example, if your OnePass starts with Season 5, then episodes beginning in

5
QUICK GUIDE
Season 5 will appear in your Watchlist.Highlight an episode and press Select or Play to start
watching Season/Episode number
L’écran Film
Episode Screen
To learn more about the selected episode, move to the right and select the Info icon . This
will take you to the Episode screen, where you can get viewing options and more. To delete
the episode instead, select the Delete icon .
SEASON SELECTOR
If a series contains more than one season and more than 30 episodes, a season selector will be
displayed at the top of the All Episodes view. Use it to easily jump between seasons.
MOVIES
Video provider options
L’écran Film
Movie Screen
You’ll find movies in the Movies or All shows filter of My Shows. (In All shows movies will be
grouped in the Streaming Movies folder). Note that if the Kids filter is present, kids’ movies
appear in the Kids filter, not in the Movies filter. If the Kids filter is not present (because you
have unchecked it in My Shows options), all movies will appear in Movies.
DELETING SHOWS & MOVIES
To delete a series, highlight it in the main My Shows list and press
Clear
.
MY SHOWS OPTIONS
Use the available options to customise My Shows to your preferences. From the main My
Shows list (not from an Episode, Series, or Movie screen), press
A
to go to the Options
screen.
•Sort list: Choose to view the My Shows list by date (with the most recently added shows at
the top) or by name (alphabetically).
•Filters: Choose which categories should appear in the Filter strip, and in what order.

6
QUICK GUIDE
ONEPASS™ SEARCHES
TV SHOWS AND SPORTS FROM ALL OF YOUR SOURCES
A OnePass search gathers every available episode of a series (whether streaming or from
Cogeco On Demand), every game or match from a specific team, or every sporting event in a
league and adds them right to your My Shows list to watch instantly.
For a series, if an episode isn’t available from Cogeco On Demand, OnePass fills in the gaps
with episodes from popular streaming video apps like Netflix. For sports, your OnePass search
will find matches whether you search by full team or league name, location (e.g., Argentina,
Brazil), nickname (e.g., Giants, Bears), or abbreviation (e.g., FIFA, NHL, NCAA, UCLA). Forget
about knowing which of your selected video apps has a series available: the TiVo Service does
it for you, so you can start watching right away.
To create a OnePass, find a series. team, or league you want to watch, then choose Create a
OnePass.
Note: OnePass works best when your video app list is up to date, with as many apps as
possible selected. Go to Settings > User Preferences > Add & Manage Video Apps.
ONEPASS OPTIONS
When you create a OnePass, you can choose options that will give you exactly the results you
want. You can also change the options of any existing OnePass by going to the OnePass
Manager. See OnePass Manager for more information. Options include:
•Include: Want to watch from the beginning? Choose Season 1. Just need to catch up?
Choose a different season. Only want new episodes? Choose New episodes only.’
•Rent or buy: Decide whether to include episodes that need to be purchased before
viewing. (The TiVo Service from Cogeco will not purchase the items for you; you will have
the option to purchase them at the time of viewing.)

Video apps
7
QUICK GUIDE
STREAMING VIDEOS
When you search or browse for movies or individual episodes of a series, your results include
videos available to stream from your selected video apps — no need to switch to a different
input. Available video apps are shown in the right column of the search screen or on the
Series, Movie, or Episode screen. From there, you can see a list of your streaming options.
Don’t have time to watch it now? Rather than search for it again later, Bookmark it to add a link
to the video directly to My Shows.
If a streaming video is currently unavailable from any of your video providers, it’s added to the
Currently Unavailable group at the bottom of My Shows. When the video becomes available, it
will automatically be added to My Shows.

Date Show description
Channels
Time
8
QUICK GUIDE
GUIDE
The on-screen program guide displays up to two weeks of TV programming at the touch of a
button — the
Guide
button on your TiVo remote. When you’re viewing the guide, press
A
to
display Guide Options (see below).
The mini guide is a smaller version of the program guide. Press Up while watching TV to view
it. The mini guide shows you what’s coming up on the channel you’re watching; press Up/
Down to view other channels. See Quick tour - QuickView for more.
To move around in the guide:
• Press Fast Forward to move the displayed time ahead two hours (one page), or press
Rewind to move it backward.
• Press Advance to jump 24 hours ahead, or Replay to jump 24 hours back.
• Press Select Select on a show in progress, and the channel changes to that show.
• Press Select on an upcoming show, and you’ll see a screen with options. Set up your
OnePass or press
Back
to go back to the guide.
GUIDE OPTIONS
Press
A
to display Guide Options, which let you customise the guide.
•Date: Choose the starting date for the guide.
•Time: Choose the starting time for the guide.
•Show category: Select which categories of shows to display in guide.
•Channels: Choose which channels to display.
-- Channel List Display only the channels that are checked in the Channel List
(recommended).

9
QUICK GUIDE
-- Favourites Display only the channels you chose as your favourites. To set favourite
channels from within the Guide, select a channel cell (not a show title), then select Add
to Favourite Channels.
-- All Display all channels available from your service provider, even channels you don’t
receive.
•Show channel logos: Turn channel logos on or off.

10
QUICK GUIDE
SEARCH
Search by show title, episode title, show description, or person name (actor, director, etc.). The
TiVo service searches broadcast TV, streaming apps (from sources like Netflix), and Cogeco
On Demand all at the same time. You can even search for a particular channel by its network
name or call sign (e.g., CBD or TSN).
KEYBOARD SEARCH
1. From the Home screen, select Search.
2. Use the letter grid to spell out the title, person, or word you’re looking for. Press the arrow
buttons to move around, then Select Select on each letter you want. As you select letters, a
list of possible matches sorted by popularity appears on the right. For example, if you enter
the letters HOW, you might see matches for the TV show “How I Met Your Mother,” the
Cogeco On Demand movie “How To Lose A Guy In Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the list.
3. Keep selecting letters until you see what you’re searching for. If you make a mistake, you
can press Clear to erase everything, or Rewind to erase one letter at a time. Insert a
space by pressing Fast Forward .
4. Use the Right arrow to highlight the show or person name.
5. Press Select Select to view details, set up a OnePass, or bookmark the show. See Series,
Movie, & Episode screens for more info.
NUMBER PAD SEARCH
1. From the Home screen, select Search on your remote control.
2. Before entering any letters or numbers, press Up on your remote.

11
QUICK GUIDE
3. Note the letters associated with each number key displayed on the screen. Press the
number buttons on the remote the correspond to the letters you want to enter. For
example, if you want to search for NCIS, enter 6-2-4-7.
4. To switch back to the on-screen keyboard, press Down to highlight a letter.

Select for sub-categories
Sub-categories
12
QUICK GUIDE
WHAT TO WATCH
What to Watch lets you browse shows available to stream, bookmark, or watch live. From the
Home screen, select What to Watch.’
Top-level categories include On TV Today, Sports, Movies, and more. Each category also
includes more specific sub-categories to help you find exactly what you’re looking for. For
example, from the Movies strip, select More Movies to see subcategories like New Releases,
Movies on your Premium Channels, Action, and Comedy.’
Note: While viewing a strip, press Replay to move to the View All or More tile at the
beginning of the strip, then press Select to see sub-categories.

13
QUICK GUIDE
SCORES & RATINGS
With all of the movies and sporting events available, TiVo helps you zero in on just the items
worth your time.
THUUZ EXCITEMENT RATINGS
T
Rating (shown when event is highlighted)
huuz “excitement ratings” can tell you if a game is going to be worth watching -- before you
start watching it. The scores are updated in real-time; that means, in a game that might be
mediocre at first, you’ll see lower Thuuz scores. But as the game gets more exciting, the score
will go up. Games are rated from 0-100, with 100 being a “great game.”
85 to 100 Great game
65 to 84 Good game
40 to 84 OK game
0 to 39 Dull game
Thuuz ratings become visible when you highlight an event, and they may be considered
“spoilers.” If you want to watch your sports without knowing what to expect, you can always
turn this feature off. From the Home screen, choose the Menu icon > Settings > User
Preferences > Thuuz Sports Ratings.

14
QUICK GUIDE
METACRITIC RATINGS FOR MOVIES
Rating (shown when movie is highlighted)
Metacritic takes all of the reviews for movie, averages them, and gives you a combined score,
so you can see at a glance what critics are saying about a movie. Movies are rated on a scale of
0-100 and colour coded; look for the green scores for the best bets. You’ll find Metacritic
scores for movies throughout the TiVo experience: What to Watch, Search, My Shows, Guide,
and more.
To see the Metacritic rating (if available), highlight a movie. Ratings are numerical and colour-
coded, as follows:
81 to 100 Universal acclaim
61 to 80 Generally favorable reviews
40 to 60 Mixed or average reviews
20 to 39 Generally unfavorable reviews
0 to 19 Overwhelming dislike