Comfomatic Windsor User manual

Windsor
Sleep System
Owner’s Manual
Retain this Owner’s Manual for future reference

Congratulations on your investment
in your new sleep system. With this
investment we hope that you have
taken a major step towards a new
level of relaxation and comfort, coupled
with a more restful night’s sleep.
We have taken great care in the
design, engineering and materials
that have gone into your new sleep
system. We are therefore confident
that your sleep system will provide
you with many years of trouble
free service.
At Comfomatic we want you to get the maximum
benefit from using your new sleep system.
This manual describes the features and functions
of our Windsor range of products, some of the
features and functions are model specific, and
may not be included on your model. This manual
also contains important safety information, it is
therefore vital that you read it carefully before
using your sleep system.
How to use this manual
Your sleep system may seem a bit strange at first,
after all how many years did you spend sleeping
on a bed that was flat? Much like getting used to
a new pair of shoes it always takes time to settle
into a new bed. So please allow your new sleep
system the opportunity to get used to you and
more importantly for you to get used to it.
Remember that the best advice we can give you,
is to press the buttons until you feel comfortable.
Getting used to your
new system
2
Windsor Sleep System - Introducti on
Contents
3
Introduction & Content: Page 2
Using your sleep system & remote: Page 4
Adjustable lumbar support: Page 5
Optional massage system: Page 6-7
Meeting your changing needs: Page 8
Adjustability & mattress movement: Page 8
Safety tips : Page 9
Trouble shooting guide : Page 9
Technical data : Page 9
About our guarantee: Page 10
Care & maintenance: Page 11
Contact us:
Comfomatic Limited,
Unit 15 Turnstone Business Park,
Mulberry Avenue, Widnes, Cheshire WA8 0WN.
Tel Customer Service Dept on 0151 559 1140.
email [email protected]
Windsor Sleep System - Introduct
i
on

Contents
3
Introduction & Content: Page 2
Using your sleep system & remote: Page 4
Adjustable lumbar support: Page 5
Optional massage system: Page 6-7
Meeting your changing needs: Page 8
Adjustability & mattress movement: Page 8
Safety tips : Page 9
Trouble shooting guide : Page 9
Technical data : Page 9
About our guarantee: Page 10
Care & maintenance: Page 11
Contact us:
Comfomatic Limited,
Unit 15 Turnstone Business Park,
Mulberry Avenue, Widnes, Cheshire WA8 0WN.
Tel Customer Service Dept on 0151 559 1140.
email [email protected]
Windsor Sleep System - Introducti
on

Using your sleep system
The Windsor sleep system provides you with the ability to adjust
your sleeping position with the touch of a button. The easy to use,
6 button, remote control is designed specifically to deliver
maximum adjustability with the simplest of operation. The remote
is fitted with a retractable retaining hook, allowing you to store it
on the side panel or to place it on the bed, floor or bedside table.
Press and hold button A and the head of the
system will raise slowly into position. Release
the button once you have reached the desired
position.
Press and hold button B and the head of the
system will lower slowly into position. Release
the button once you have reached the desired
position.
Press and hold button C and the foot of the system
will raise slowly into position. Release the button
once you have reached the desired position.
Press and hold button D and the foot of the system
will lower slowly into position. Release the button
once you have reached the desired position.
Press and hold button E and both the head
and the foot of the system will raise slowly into
position, release the button once you have
reached the desired position.
Press and hold button F and both the head and
foot of the system will lower slowly into position.
Release the button once you have reached the
desired position.
4
Please remember that you must lower the system completely
before getting into or out of your new sleep system.
A B
C D
E F

5
Please remember that you must lower the system completely
before getting into or out of your new sleep system.
Enjoying your massage
Because we are not all the same, Comfomatic have
incorporated an adjustable lumbar support into the
Windsor range of sleep systems. This allows you to
easily adjust the support your system provides in the
designated lumbar area.
To adjust the lumbar support, first remove the
mattress from the sleep system. You can then adjust
the lumbar support by sliding the mechanism in the
direction indicated on the adjuster (as shown below).
Adjustable Lumbar Support

Using your optional massage syst em
6
Please note that people with cardiac pacemakers
fitted should seek medical advice before using a
massage system fitted into any product.
1
2
3
4
5
WAVE PULSE
SELECT
6
5
INTENSITY SPEED
ON
OFF
1
2
3
4
A
B
C
D
E
Some Windsor sleep systems are fitted with a deluxe massage option. The
massage system is fitted with a convenient timer that will turn the massage
off approximately 15 minutes after it starts. Of course, if you want to continue
for longer than 15 minutes there is nothing stopping you from immediately
restarting the massage. The massage is a variable speed five zone system.
This means that you can adjust the intensity of the massage and also select
the zone or zones of the system where you want to massage. Using
massage zones also allows the system to generate a wave of massage
running backwards and forwards throughout the selected zones.
Status-LED
The Status-LED lights up when any button is pressed.
(1) Massage on / off. By pressing button (1) you
activate your massage system. The massage
will begin with the last chosen setting. If you
press button (1) again, the massage is
switched off.
(2) Individual settings (SELECT).
Press button (2) to select your individual
massage setting. In this mode you can select
the individual zones for massage and the
intensity of massage delivered in each of the
individual zones.
Buttons (A) – (E) represent the five massage zones
on your bed. You can select the massage and adjust
the intensity of the massage in each of these five zones.
By pressing the individual zone buttons (A) – (E)
you will turn each of the zones on, off or adjust the
intensity of the massage within that individual zone.
By pressing each of the individual buttons (A) – (E)
several times, you can step through five different
intensity levels.

Using your optional massage syst
em
7
(4) Pulse massage (PULSE)
Press button (4) to start the pulse massage. While the
pulse massage program is active you can turn the
massage on/off in each individual zone by using the
buttons (A) – (E).
(5) Adjusting the intensity of the massage
During Wave or Pulse massage the (+) and (-)
buttons allow you to change the intensity of the wave
and pulse massage through 5 levels from minimum
to maximum.
(6) Adjusting the speed of the Wave and Pulse
massage programs
With the (+) and (-) buttons you can change the speed
of the wave and pulse massage though 3 levels.
(7) Timer function
For convenience the massage system in your sleep
system is fitted with a timer, this automatically turns the
massage system off after approximately 15 minutes.
If you wish to continue your massage after that time
simply turn it back on.
Press 1. Selects the zone with massage at level 1 (MIN)
Press 2. Increases the massage intensity to level 2
Press 3. Increases the massage intensity to level 3
Press 4. Increases the massage intensity to level 4
Press 5. Increases the massage intensity to level 5 (MAX)
Press 6. Turns the massage off in this zone
The individual zone buttons will illuminate to indicate the
zones in use. Please note you can also turn the massage
off, in any zone, by pressing and holding the zone button
(A – E) for two seconds.
By using the (+) or (-) buttons you can step through the
five levels of massage intensity for all selected zones
simultaneously.
(3) Wave massage (WAVE)
The massage system has three different wave functions.
Wave 1 runs in one direction through each of the selected
zones from zone 1 – 5
Wave 2 runs in one direction through each of the selected
zones from zone 5 – 1
Wave 3 runs backwards and forwards through each of the
selected zones.
Press button (3) to start the wave massage. The button
lights up green and wave massage program 1 is active.
Press button (3) again, wave massage program 2 is active.
Press button (3) again, wave massage program 3 is active.
Press button (3) again, wave massage program 1 is active
again.
While the wave massage programs are active you can turn
the massage on/off in each individual zone by using the
buttons (A) – (E).
Massage zone settings
The variable speed massage system within your
Comfomatic bed is provided via motors that vibrate. In
common with all systems that operate in this way, the
motors will create noise. The noise experienced is a
normal part of its operation and is affected by several
factors including the floor surface, the intensity of the
massage, the speed and the type of massage selected.
The massage system has a timer that will automatically
turn it off after a pre-determined period (maximum 30
minutes) and so is not designed to run all night long.

Meeting your changing needs
8
The system is also pre-installed with fixing points to
enable our bed rails to be fitted without any further
adaptation. Comfomatic can supply bed rails, with
or without bumpers at an extra charge.
The Comfomatic range of sleep
systems have been specifically
designed to assist customers who
may, or may become, chronically
sick or disabled. To meet your
changing needs we have
included the following features.
Your system has been designed to permit the use
of some free standing lifting poles and hoists. If you
need to use a free standing lifting pole or a hoist
please contact our customer service team who will
be happy to provide advice or information.
Hoists and lifting poles Pre-installed system
Adjustability & Mattress movement
As your sleep system adjusts,
you may notice that there is
some movement in the position
of your mattress. This is a perfectly
normal occurrence and there is
no need for concern, indeed the
system could not adjust without
this occurring.
Your sleep system is fitted with a retainer bar to
minimise the movement of the mattress. The retainer
bar is situated at the foot end of the sleep system, it
provides a physical barrier to restrict the movement
of the mattress. It is perfectly normal for the mattress
to press or rub against the retainer bar during the
adjustment of the system.
It is important to note that if you adjust the sleep
system, without the weight of a person on the
mattress, the mattress will not contour to the shape
of the system and will shift position. This is perfectly
normal and simple to correct. Simply reposition your
mattress and ensure that you adjust the bed whilst
laying on the mattress.

Meeting your changing needs
9
Trouble
shooting guide
Safety tips
Your sleep system has been designed and
manufactured to be reliable, dependable and
to minimise any problems encountered by its
users. However we appreciate that there may
be occasions when the sleep system may not
appear to function as intended. We have
included some tips to assist you:
l Check that all cables are plugged in.
l Check that there is power to the socket
(power supply).
If the handset fails to operate.
l Check that the handset is plugged in
correctly and that the plug is firmly pushed in.
Note: Warning denotes a risk of personal injury
or damage to your bed
1. Caution – Entrapment Hazard.
To minimize the effects of any entrapment your
Comfomatic sleep system has been designed so that
the actuators (which move the sleep system) do not
“pull” the sleep system down – the sleep system
lowers using gravity. Any object caught between the
raised sleep system and the frame will not be squashed
by the actuators pulling down, but may be pinched due
to the weight of the mattress and any occupants.
lCare should be taken to ensure that objects/limbs/
cables are clear of the sleep system before lowering.
lNever allow children to play with the sleep system or
its controls or be in the vicinity of the sleep system
whilst it is being activated.
2. Caution – Electrical Hazard.
lIn the event of any cable becoming worn, frayed or
otherwise damaged you must stop using the system
immediately and disconnect it from the mains.
Please contact our Customer Service Department
using the number provided on page 10.
3. Caution – Using the Massage unit (optional)
lIt should be noted that the use of a massage unit is
not recommended for users who have a pacemaker
fitted. If in any doubt consult your doctor.
Plug:
Compliance……………….... Conforms to BS 1363A
Type…………………………. Type “G”
Actuator:
Duty Cycle………………10%, max 2 mins/18mins
Power output 1(per actuator )…. 4500N
Power output 2(per actuator )…. 6500N
Voltage input…………………….. 24V
Technical data.
If the sleep system fails to
elevate and/or the massage
unit fails to work:
1 3ft Single & Dual System Beds 2 Double Beds
!
!
!

If we need to repair or replace your Comfomatic bed
under this guarantee, provided you live within the
United Kingdom, we will visit your home and repair
the bed free of charge. Where your bed is to be
replaced under this guarantee, provided you live
within the United Kingdom, we will deliver the new
bed to you free of charge. Whether your bed is
repaired or replaced will be at our sole discretion.
Before agreeing to replace or repair your bed under
this guarantee, we reserve the right, in certain
circumstances, to require that it is returned to us at
our cost. In the event that we need to replace your
bed we will replace it with the current equivalent
model. Where a product or part of a product is
replaced under the guarantee, the new product or
part has a guarantee period of 12 months or the
remaining period of the original product guarantee
whichever is the greater.
We reserve the right to refuse to replace or repair
your bed:-
● if the defect is due to causes other than faulty
materials or workmanship such as fair wear and
tear, wilful damage, accident, negligence by you
or a third party, use other than recommended by
us, failure to follow any instructions given by us or
any alteration or repair carried out without our
approval; or
● if it is soiled or in an unsanitary condition
In the event that we respond to a call out and either
there is no fault or the work and/or parts required
are not covered by this guarantee, we reserve the
right to charge for the call out, any time spent
delivering the services and all parts supplied.
“Peace of Mind” is a standard feature delivered with every Comfomatic
product. Your Comfomatic bed is protected by our three- year guarantee.
The guarantee covers product failure due to faulty workmanship and
materials. Like all guarantees our guarantee is subject to terms, conditions
and exclusions, please read your guarantee booklet. Our guarantee is in
addition to your rights as a consumer.
About our guarantee
10
Once you get used to your new Comfomatic bed, we
are confident that you will soon begin to wonder
how you got on without it. Because your Windsor
bed is one of our premium range of products, it
comes complete with a three-year manufacturer’s
guarantee. This guarantee is in addition to your
statutory rights and covers operational failure due to
defective workmanship or materials. The guarantee
does not cover damage or failure resulting from
improper use, a failure to follow operational
instructions or from accidental or malicious damage.
We are so confident that our premium range of
products are designed to last, there is no need for
you to take out expensive extended warranties.
Providing you are the original customer and
Comfomatic service your product on an annual
basis, for which a fee will be charged, we will
continue to repair or replace any mechanical or
electronic parts that become defective free of charge
for so long as those parts are commercially
available. This extension to your guarantee does not
cover damage or failure resulting from improper use,
a failure to follow operational instructions or from
accidental or malicious damage.
If you are entitled to this extended guarantee and we
are unable to repair or replace any electronic or
mechanical part because of unavailability,
Comfomatic will even provide you with significant
discounts against its current model ranges, please
see your guarantee booklet for details.
If you need service or help with your Comfomatic
bed, please call our customer service team on
0151 559 1140

11
Care & Maintenance
Your Comfomatic sleep system has been designed with minimum
maintenance in mind. There are no parts for you to oil or service
and by following the few simple steps below you will enjoy your
new sleep system for many years to come.
●Where possible refrain from using proprietary
chemical cleaners; where use is unavoidable
please test an inconspicuous area first and follow
the manufacturer’s instructions.
●Do not oil or grease any component or bearings –
these are designed to be maintenance-free.
Caution;
There are no user serviceable components in your
Comfomatic sleep system. You should not attempt to
repair or service any mechanical or electrical feature
of this sleep system as you may cause injury to
yourself or others; damage the system and invalidate
the guarantee. If you encounter any problem not covered
by the Trouble shooting Guide then you should contact
Comfomatic using the contact details on page 10 of
this manual.
Your new sleep system is handcrafted, we therefore
expect there to be some small variations in standard
sizes.
Your new sleep system is not just a bed, it contains
motors that are designed to reliably operate
providing they are not overloaded. The chart below
sets out the maximum weight loading for both the bed
and the mattresses. If you exceed these maximum
weight loadings you will invalidate your guarantee.
You must NOT sit on the edge of the bed when the
bed is elevated. Sitting on the edge of the bed whilst
it is elevated WILL cause damage to your bed and
WILL invalidate your guarantee.
Bed Size Lbs Stones Lbs Stones
90cm Single 252 18 252 18
135cm Double 252 18 252 18
150cm Dual Queen 504 36 252 18
180cm Dual King 504 36 252 18
Standard Action
Combined Weight
Standard Mattress
Per Person Weight
Bed Size Lbs Stones Lbs Stones
90cm Single 350 25 350 25
135cm Double 350 25 350 25
150cm Dual Queen 700 50 350 25
180cm Dual King 700 50 350 25
Heavy Duty Action
Combined Weight
Heavy Duty Mattress
Per Person Weight
Windsor Maximum Weight LIMITS
HEAVY DUTY MATTRESSES & ACTIONS WILL BE CLEARLY
IDENTIFIED ON YOUR CONTRACT OF SALE
The Windsor range of beds are
supplied with a memory/reflex foam
mattress, therefore indentations in the
mattress caused by body weight are a
normal characteristic of the mattress.
The Windsor mattress does not need
turning or rotating. Our bodies generate
over a pint of moisture during the night.
It is important to let your bed breathe to
allow that moisture to dissipate. Simply
turning down your bed clothes in the
morning will allow the bed to air. You
mattress is fitted with a Coolmax®
washable mattress cover. Coolmax is
an advanced fabric designed, amongst
other things, to assist removal of
moisture and thus improve comfort.
You can find the instructions for washing
on the label attached to the cover.
We would remind you that if you do not adhere
to the advice referred to in this guide you may
invalidate the guarantee.
About your Windsor Mattress

www.comfomatic.com
“Comfomatic For The Rest Of Your Life” is a registered trademark
of Comfomatic Ltd. All rights reserved.
Comfomatic reserves the right to change product specification
in line with our policy of continued product development.
Comfomatic Limited,
Unit 15 Turnstone Business Park,
Mulberry Avenue, Widnes, Cheshire WA8 0WN.
Tel Customer Service Dept on 0151 559 1140.
email [email protected]
COM-FM010 REV0 9/17