Commander ATA302 User manual
ATA302
COMM_C_QSG__/
Quick Start Guide
Please read carefully before use.
To Setup your new ATA 302, follow the steps below.
1. Position the unit and connect
your phone to the port
labelled ‘Phone 1’. Please
use a standard 2-wire phone
cable only. Cables with more
conductors may interfere with
the operation of some devices.
2. Connect the unit to the Internet
by taking the included Ethernet
cable and connecting one
end to a spare port on your
MODEM/Router and the other
end to the the port labelled
‘Internet’ on the ATA 302. You
must have an active and stable
Internet connection.
3. Take the power cord and
connect one end to the power
connection on the ATA 302 and
the other to a power outlet.
Ensure the power is turned on.
4. The ATA 302 will now contact
Commander’s servers to
provision and connect. It may
take up to 10-15 minutes to
complete this process. Please
do not interrupt the process.
Other information:
While on a call, you are able to hold, conference and transfer calls.
Please see the details below to highlight the codes used to perform
these functions.
To initiate these functions, use the ‘Hook Flash’ or ‘Recall’ feature on your
analogue telephone and then dial the required digit/s.
What to Dial Function
Recall
This will place the current call on hold. A new [enquiry]
call can be established at this point. You can toggle the
calls with Recall + 2.
Recall + 0 This will reject a waiting call.
Recall + 1 This will release a connected call and to connect to the
waiting call it is necessary to press Recall again.
Recall + 2 This will accept a waiting call and place the connected
call on hold; it will also toggle the calls.
Recall + 3 This will conference the connected call and the held call.
Recall + 4 This will transfer the held call to the current call; this
can be supervised or blind transfer.
Need Help?
If you have followed all steps correctly and there is still a problem, please
ensure you have connected the device to a stable Internet connection and
please contact us for further assistance:
Phone: 1300 638 208 or chat to a technician online at
commander.com.au/livechat
To better assist you, please have ready:
Your Commander account number or Commander phone number and the
make and model of your modem/router.
