Compaq 5000 Series Troubleshooting guide

End-User Replaceable Parts Program
Replacing the DVD-RAM Drive
5000 and 7000 Series

Notice
© 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in the U.S. Patent and
Trademar Office.
Microsoft and Windows are trademar s of Microsoft Corporation.
All other product names mentioned herein may be trademar s or registered
trademar s of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is subject to change
without notice.
The information in this publication is subject to change without notice and
is provided "AS IS" WITHOUT WARRANTY OF ANY KIND. THE
ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION
REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE
LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE
FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE
OR OTHER FAULT OF EITHER PARTY, AND REGARDLESS OF
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT,
NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL
LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF
ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be
construed as constituting a further or additional warranty.
Compaq Presario
First Edition (October 2000)
Part Number 224545-001

4 REPLACING THE DVD-RAM DRIVE
Replacing the
DVD-RAM Drive
The DVD-RAM drive
allows you to view what
you record on your
DVD-RAM optical dis .
DVD-RAM optical dis is
a high-capacity, high
performance optical dis
that allows data to be read,
written and erased. It is
designed to wor exactly
li e a floppy dis , allowing
you to copy and delete files.
The DVD-RAM format
also offers exceptional
picture, sound quality and
quic data retrieval.
Each single-sided
DVD- RAM disc can hold
approximately 4.7GB of
data. Some DVD-RAM
disc can hold up to
approximately 9.4GB of
data. DVD-RAM offers up
to eight times the storage
capacity of a rewriteable
CD. Also, it can read all of
the CD and DVD formats
including CD-ROM,
CD-Audio, CD-R, CD-RW,
DVD-ROM and DVD-R.
Introduction
Your Compaq Internet PC has an Easy Access panel that
ma es accessing the internal parts easy.
This document describes how to remove and replace the
DVD-RAM drive (see Figure 1-1).
Figure 1-1
Important: The view shown may vary slightly by model.

REPLACING THE DVD-RAM DRIVE 5
Tools Needed
A combination screwdriver (Phillips/flathead) is provided to
remove and replace the DVD-RAM drive.
Warranty State ent
Compaq provides these detailed instructions to ensure your
safety and to eep your PC from being damaged. Following
these instructions also ensures that your PC remains
warranted by Compaq.
Your replacement part is warranted for the longer of 90 days
from the date the part was delivered to you, or the original
One Year Limited Warranty that came with your Compaq
Presario.
Preparing Your Co puter for Disasse bly
Before beginning the removal and replacement procedure,
complete the following procedure:
1. Remove any dis (s) or compact disc(s) (CDs) from the
computer.
2. Turn off the computer and any peripheral devices
connected to your computer.
3. Disconnect the power cord from the electrical outlet, and
then from the computer (see Figure 1-2).
4. Disconnect all peripheral device cables from the computer.
Failure to disconnect the power from the computer may
result in personal injury.

6 REPLACING THE DVD-RAM DRIVE
I. Disconnecting the Power
1. To shut down your computer, clic the Start button, and
then clic Shut Down. The Shut Down Windows dialog
box is displayed. Clic OK to turn the computer off.
2. Disconnect the power cord from the electrical outlet 1
and 2 computer (see Figure 1-2).
Failure to disconnect the power from the computer may
result in personal injury.
Figure 1-2

REPLACING THE DVD-RAM DRIVE 7
You do not have to replace the
screw securing the side access
panel. The screw securing the
side panel is used for shipping
purposes only.
Did you know ...
II. Opening the Side Access Panel
1. Remove the screw 1 securing the side access panel.
Locate the latch 2 directly below the screw, press the latch
down, and hold it in the down position (Figure 2-1).
Figure 2-1
Important: Some models may not have a screw 1. This screw is used
for shipping purposes only.
2. Grasp the handle and slide the side panel from the chassis
(see Figure 2-2).
▲Caution: Before doing any work inside your computer, ground
yourself by touching a metal part of the chassis.
Figure 2-2

8 REPLACING THE DVD-RAM DRIVE
You do not have to return the
front panel door lock to its
locked position. It was set this
way for shipping purposes
only.
Did you know ...
III. Re oving the Upper Front Panel and CD Storage
Door (Lower Front Panel)
1. Locate the front panel door loc inside the chassis. The
loc is located on the base of the lower 3.5 inch dis ette
drive cage inside the chassis (see Figure 3-1).
2. Rotate the loc into the down position to unloc the upper
front panel door (see Figure 3-1).
Figure 3-1
Important: Depending on the model selected, the front panel door lock
may already be in the unlocked position.

REPLACING THE DVD-RAM DRIVE 9
3. On the front of the system, press the indentation 1 located
on the CD Storage door (lower front panel) to open the
lower door 2 (see Figure 3-2).
Figure 3-2

10 REPLACING THE DVD-RAM DRIVE
4. Locate the finger holes 1 under the bottom of the upper
front panel and place your fingers in the holes. Pull the
upper front panel forward until the top panel tabs 2 release
from the slots on the chassis (see Figure 3-3).
Figure 3-3

REPLACING THE DVD-RAM DRIVE 11
IV. Locating and Re oving the DVD-RAM Drive
1. Locate the DVD-RAM drive inside the chassis (see
Figure 4-1). The drive can be identified by the icons
located on the interior drive cage.
Figure 4-1
2. Disconnect the power cable 1
11
1, data cable 2
22
2, and audio
cable 3
33
3 (if there is one) from the drive by using a gentle
roc ing motion. The data cable has a white or purple tab
on it. You may pull the tab to remove the cable
(see Figure 4-2).
Figure 4-2
Look at the replacement part
carefully to help identify and
locate the component to be
replaced.
Depending on the model
selected, your computer may
not require an audio cable.
It is recommended that you
mark the power cable
connector so that you use this
same connector when
installing your replacement
drive. owever, you can
actually use any available
connector on the power cable.
Tip
Did you know ...
Tip

12 REPLACING THE DVD-RAM DRIVE
3. To release the drive, press in the side rails of the drive 1
and at the same time pull the drive out of the chassis 2
(see Figure 4-3).
Figure 4-3
4. Remove the drive rails from each side of the drive and set
them aside to be used on the replacement drive (see
Figure 4-4).
Figure 4-4

REPLACING THE DVD-RAM DRIVE 13
V. Replacing the DVD-RAM Drive
To replace the DVD-RAM drive, complete the following
procedure:
Note: Save all the packing materials received with your replacement
drive. You will need them to return the defective part.
1. Attach the drive rails you removed from the defective
drive to the replacement drive (see Figure 5-1).
Figure 5-1
2. Insert the replacement drive into the front of the computer
in the same location from which the defective drive was
removed. Slide the drive in until the drive rails snap into
place (see Figure 5-2).
Figure 5-2
The drive rails are not specific
to the left or right side of the
DVD-RAM drive and can be
installed on either side of the
drive.
Did you know ...

14 REPLACING THE DVD-RAM DRIVE
3. Reconnect the power cable 1
11
1, data cable 2
22
2, and
audio cable 3
33
3 (if there is one) to the new drive (see
Figure 5-3).
Figure 5-3
Important: The jumpers located on the rear of the D D-RAM drive must
be set to cable select (CS). If the jumper is not set to cable select, the
computer’s operating system will not recognize the new D D-RAM drive.
Your DVD-RAM drive jumper
will be factory set for cable
select (CS) before being
shipped.
Did you know ...

REPLACING THE DVD-RAM DRIVE 15
VI. Replacing the Upper Front Panel and CD Storage
Door (Lower Front Panel)
1. Place the upper front panel in the slots 1 at the top of
chassis and gently snap the panel 2 into place
(see Figure 6-1).
Figure 6-1

16 REPLACING THE DVD-RAM DRIVE
2. Close the CD Storage door (lower front panel)
(see Figure 6-2).
Figure 6-2

REPLACING THE DVD-RAM DRIVE 17
VII. Replacing the Side Access Panel
Align the tabs on the top and bottom of the side access panel
with the slots (located on the top and bottom edge) on the
chassis and slide the side access panel into place
(see figure 7-1).
Figure 7-1
You do not have to replace the
screw securing the side access
panel. The screw securing the
side panel is used for shipping
purposes only.
Did you know ...

18 REPLACING THE DVD-RAM DRIVE
VIII. Checking To See If the Replace ent Part Is
Installed Properly
1. Reconnect the power cord to the computer and then to the
electrical outlet.
2. Reconnect all peripheral device cables to the computer.
3. Turn on the computer using the power button and verify
that the replacement part is properly installed
(see Figure 8-1).
Figure 8-1
4. If the problem persists, repeat the Removing and
Replacing procedures.
5. If you are still experiencing problems, contact Compaq
Support: 1-800-984-9350

REPLACING THE DVD-RAM DRIVE 19
VIII. Returning the Defective Part
Please refer to the Compaq Part Return Instructions that came
with your replacement part for instructions for returning the
defective part.

.compaq.com
224545-001