Cosmopolitan Phoenix Omnivue Series User manual

Phoenix Omnivue Series
POV-44 • POV-56 • POV-68 • POV-80 • POV-96
Installation, Operation and Maintenance Manual

2
User Instructions
Important Instructions 3
Appliance Data 4
Box Contents 5
Pre-Installation 5
Installation 6
Operation 10
Service Parts 11
Troubleshooting 13
Frequently Asked Questions 14
Cleaning and Maintenance 14
Wiring Diagram 15

3
Important Instructions
When using electrical heaters, basic precautions should always be followed to reduce
the risk of re, electric shock and injury to persons, including the following:
Read all instructions before installing or using this heater.
This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and
curtains at least 3 feet (0.9m) from the front of the heater and keep them away from the
sides and rear.
Extreme caution is necessary when any heater is used by or near children or disabled
people and whenever the heater is left operating and unattended.
Do not operate any heater after it malfunctions, has been dropped, or damaged in any
manner. Disconnect power at service panel and have heater inspected by an authorized
technician or a reputable electrician before using.
To disconnect heater, turn controls to off and turn off power to heater circuit at main
disconnect panel.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or re, or damage the heater.
To prevent a possible re, do not block air intakes or exhaust in any manner.
A heater has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or ammable vapors or liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by
the manufacturer may cause re, electric shock or injury to persons.
SAVE THESE INSTRUCTIONS
WARNING: Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to this manual
CAUTION: Do not expose the heater to the elements (such as rain, etc). For assistance
or additional information, consult a qualied installer.
Do not place clothing or other ammable material on or near rebox. Never place any
objects on the replace.
Carefully supervise young children when they are in the room with replace.
Fireplace becomes very hot when running. Keep children and adults away from hot
surfaces to avoid burns or clothing ignition. Fireplace will remain hot for a time after
shutdown. Allow surfaces to cool before touching.
CAUTION: In order to avoid overheating, do not cover the heater.

4
Appliance Data
POV-44 POV-56 POV-68 POV-80 POV-96
Volts/HZ
Amps
AC 120V 60Hz 14 Amps
Optional AC 240V 60Hz 14
Amps
AC 120V 60Hz 14 Amps
Optional AC 240V 60Hz 14
Amps
AC 120V 60Hz 14 Amps
Optional AC 240V 60Hz 14
Amps
AC 120V 60Hz 14 Amps
Optional AC 240V 60Hz 14
Amps
AC 120V 60Hz 14 Amps
Optional AC 240V 60Hz 14
Amps
Heater AC 120V 1500W
Optional AC 240V 3000W
AC 120V 1500W
Optional AC 240V 3000W
AC 120V 1500W
Optional AC 240V 3000W
AC 120V 1500W
Optional AC 240V 3000W
AC 120V 1500W
Optional AC 240V 3000W
Lamps LED DC 12V LED DC 12V LED DC 12V LED DC 12V LED DC 12V
Rotor Motor AC 120V/60Hz 40mA 3.7W
18/15RPM CCW
AC 120V/60Hz 40mA 3.7W
18/15RPM CCW
AC 120V/60Hz 40mA 3.7W
18/15RPM CCW
AC 120V/60Hz 40mA 3.7W
18/15RPM CCW
AC 120V/60Hz 40mA 3.7W
18/15RPM CCW
Shipping Size 46 7/8” x 27” x 15 1/8” 58 5/8” x 27” x 15 1/8” 70 1/2” x 27 1/2” x 15 1/8” 82 1/2” x 27 1/2” x 15 1/4” 98 1/2” x 27 1/2” x 15 1/4”
Model Viewing Area Firebox Dimensions Framing Dimensions
POV-44 42” W x 15 1/2” H 44 3/32” W x 24 7/8” H x 11 1/2” D 44 3/8” W x 25 1/4” H x 12” D
POV-56 54” W x 15 1/2” H 56 3/32” W x 24 7/8” H x 11 1/2” D 56 3/8” W x 25 1/4” H x 12” D
POV-68 66” W x 15 1/2” H 68 3/32” W x 24 7/8” H x 11 1/2” D 68 3/8” W x 25 1/4” H x 12” D
POV-80 78” W x 15 1/2” H 80 3/32” W x 24 7/8” H x 11 1/2” D 80 3/8” W x 25 1/4” H x 12” D
POV-96 94” W x 15 1/2” H 96 3/32” W x 24 7/8” H x 11 1/2” D 96 3/8” W x 25 1/4” H x 12” D
24 7/8”
(all models)
Width varies (see chart below) 11 1/2”
(all models)

5
Pre-InstallationBox Contents
CAUTION: Wear gloves and safety glasses for protection during installation and
maintenance.
Installing replace
Select a suitable location that is not susceptible to moisture and is a safe distance from
drapes, furniture and high trafc areas. A qualied electrician should add a dedicated
exible 20 amp 120V circuit per local building codes. Run a second line for optional
10,000 BTU operation.
Note: Follow all national and local electrical codes.
This replace has a number of installation options. It can be installed fully recessed,
half recessed, wall mounted with a oating cabinet or with a simple slide-in cabinet.
In addition, the fully recessed option can be installed with all sides showing, 1 side
showing, or ush.
To prepare for installation, connect the hard wire to the terminal block according to the
diagram below. Choose any connector type according to local building code.
To be performed by a qualied electrician according to local building codes.
Quantity Item
1 Fire Unit
4 L-Metal Mounting Brackets
1 Remote
1 Wall Remote Touch Control
2 Side Covers
2 Side Glass Pieces
2 Suction Cups
1 Front Glass
1 Bag of Clear Acrylic Stones
1 Bag of Smoke Acrylic Crystals
1 Decorative Logset
1 Owner’s Manual L1 - Line 1 (primary)
L2 - Line 2 (optional)
- Ground
N - Neutral

6
Installation
Model W H D
POV-44 44 3/8” 25 1/4” 12”
POV-56 56 3/8” 25 1/4” 12”
POV-68 68 3/8” 25 1/4” 12”
POV-80 80 3/8” 25 1/4” 12”
POV-96 96 3/8” 25 1/4” 12”
1. Prepare the framed opening according to the chart
above. Provide an electrical outlet on the back side of
the framed opening, near the top right corner.
2. Install L Metal Nailing Flanges.
3. Install the re unit in the framed opening with a
minimum 1 ¼ drywall screws to secure the unit.
4. Mask the exposed re unit during the drywall
process. Install drywall to the drywall stops on the
perimeter of the re box. For more information on
the drywall stops see the Product Guide on page 4.
Decorate as desired.
5. Install the side and front glass pieces.
3-Sided Installation

7
Fully Recessed Installation - 1 Side
Fully Recessed Flush Installation
1. Follow steps 1 & 2 from the 3 sided
installation instructions.
2. Remove the corresponding drywall
stops according to your installation (in
the example, the drywall stops on the
left end would be removed.)
3. Install the side glass then the
corresponding side cover according to
your installation (the side glass must be
installed before the metal side cover.)
4. Install the re unit in the framed
opening with a minimum 1 ¼ drywall
screws to secure the unit.
5. Mask the exposed re unit during the
drywall process. Install drywall to the
drywall stops on the perimeter of the
re box. For more information on the
drywall stops see the Product Guide on
page 4. Decorate as desired.
6. Install the remaining side glass and
front glass.
1. Follow steps 1 & 2 from the 3 sided
installation instructions.
2. Remove the drywall stops on both sides
of the re unit.
3. Install the side glass then side covers
on both sides of the re unit (the side
glass must be installed before the metal
side cover.)
4. Install the re unit in the framed
opening with a minimum 1 ¼ drywall
screws to secure the unit.
5. Mask the exposed re unit during the
drywall process. Install drywall to the
drywall stops on the perimeter of the
re box. For more information on the
drywall stops see the Product Guide on
page 4. Decorate as desired.
6. Install the front glass.

8
Half Recessed Installation
1. This installation is optimized for a 2x4 framed
wall. Prepare the framed opening according to the
height and width of the chart on page 7. Provide
an electrical outlet on the back side of the framed
opening, near the top right corner.
2. Install L Metal Nailing Flanges.
3. Install the re unit in the framed opening with a
minimum 1 ¼ drywall screws to secure the unit.
4. Firebox must be covered with material of choice.
Mask the exposed re unit during this process.
Install drywall, tile or material of your choice to
the drywall stops on the perimeter of the re box.
For more information on the drywall stops see the
Product Guide on page 4. Decorate as desired.
5. Install the side and front glass pieces.

9
Installing Side Glass Installing Optional Wall Mounted Touch Control
Wi-Fi InstructionsInstalling Front Glass
1. Locate 2-gang low voltage bracket
within 20 feet (6m) of replace.
Install according to manufacturer’s
instructions.
2. Remove glass face (attached with
magnets) from metal bracket.
3. Attach the metal bracket to the low
voltage bracket with the included
screws.
4. Insert batteries (2 AAA) and replace the
glass face.
Scan the QR code for step by step
instructions to setup Wi-Fi
1. The unit has 2 channels on the top and bottom to hold the
side glass.
2. Insert the glass at an angle in to the top channel.
3. Swing the bottom edge of the side glass in to the unit.
See Figure 1.1.
4. Slide the glass down in to the bottom channel.
5. Push the glass back as far as it will go to make
installation of the front glass easier. See Figure 1.2.
1. The unit has 2 channels on the top and bottom to hold the
front glass.
2. Using the included suction cups, insert the glass at an
angle in to the top channel.
3. Swing the bottom edge of the front glass in to the unit.
See Figure 2.1.
4. Slide the glass down in to the bottom channel. See Figure
2.2

10
Operation
This will cycle the machine on and off. Upon cycling
power on, the machine will return to the settings it
had when it was cycled off.
If the replace is on, this button will act as a reset
and bring all colors back to the default orange color.
This will cycle the heater between high, low and off.
All zones of the replace will cycle through various
demo modes - 7 & 3 color gradient/fade, 7 & 3 color
jump, red/green/blue gradient.
Pressing the sync button will change all the colors of
the replace (Flame, Ember Bed and Downlight) to
match the current color of the ame setting.
This is a zone setting. Touching this button will allow
you to change the color and brightness of the ame
by using the color wheel and brightness slider.
This is a zone setting that controls the color and
brightness of the ember bed.
This is a zone setting that controls the color and
brightness of the downlight.
This will cycle the selected zone through the colors
of the color spectrum.
This will adjust the brightness of the selected zone.
The unit has a main power switch just in front of the glass on the right hand side. A
hand-held remote is included.
Power indicator lights for wall switch as well as upper right
corner of the main unit
When the switch turns on, this orange pilot lamp turns on. It
shows the re is energized.
The status light above shows that the power is on and the
heater is on low.
The status light above shows that the power is on and the
heater is on high.
Pairing remote:
1. With the replace ON press and hold the Power button for about
3 seconds until you hear the buzzer sound twice and the power
indicators begin to ash.
2. Within 5 seconds on the hand held remote or wall touch control
press the Power button repeatedly until the buzzer sounds again
and the indicators ash acknowledging that it has paired. You
may also hear another buzzer and the pair is now completed.
• Pairing must be done within 5 seconds or the replace will time
out of pairing mode.
• To clear any paired remotes from the unit, locate then press and
hold the reset button for 3 seconds. You should hear a buzzer
letting you know the codes have been cleared so you can now
pair a new remote or wall touch control. (The reset is located next
to the manual controls and can be pressed with a paper clip.)
Manual Controls
The unit has manual controls located next to
the power switch, just in front of the glass on
the top right side.
Power
Turns unit
on/off
Heat
Cycles heat
low/high/off
Color
Changes
replace
color
Reset
Resets unit
Downlight
Ember
Bed
Color
Wheel
Brightness
Slider
Fade
Flame
Heat
Reset
Power
Sync

11
Service Parts
ITEM PHOTO DESCRIPTION
PCB
PRINTED CIRCUIT BOARD
CONTROLS LOW VOLTAGE AND
HIGH VOLTAGE FUNCTIONS AND
TRANSFORMER
HF-230 HEATER FAN 120 V
PTC PTC HEATER 120/240 V 1500/3000
WATTS
SM-230 SPINDLE MOTOR 120 V 50-60 HZ
RC RF REMOTE CONTROL
WTC WALL MOUNTED TOUCH
CONTROL ASSEMBLY
ITEM PHOTO DESCRIPTION
TB-3 3 POLE TERMINAL BLOCK 120 V
TB-4 4 POLE TERMINAL BLOCK
120/240 V
MTC MANUAL TOUCH CONTROL
BOARD
PS 20 AMP POWER SWITCH
PIB POWER INDICATOR BOARD
NTC THERMOSTAT SENSOR

12
ITEM PHOTO DESCRIPTION
SG-C SIDE GLASS CLEAR
FLED-44
RGB FLAME LED BAR SET
FLED-56
FLED-68
FLED-80
FLED-96
EB/DL-44
RGB EMBER BED/DOWNLIGHT
LED STRIP
EB/DL-56
EB/DL-68
EB/DL-80
EB/DL-96
SR-44
SPINDLE ROD FOR FLAME AND
EMBER BED
SR-56
SR-68
SR-80
SR-96
GF-44
FRONT GLASS
GF-56
GF-68
GF-80
GF-96
PS/F-44
FLAME SCREEN
PS/F-56
PS/F-68
PS/F-80
PS/F-96
ITEM PHOTO DESCRIPTION
PS/E-44
EMBER BED SCREEN
PS/E-56
PS/E-68
PS/E-80
PS/E-96

13
Troubleshooting
Problem Possible Cause Corrective Action
Nothing comes on (touch
screen, etc.)
A. Breaker tripped or circuit has no power A. Reset breaker, test circuit for power
B. Internal component is frozen and needs to be reset B. Turn power off at the main breaker for 20 seconds. Turn power back on.
C. Loose connection C. Look for loose connection
D. Defective component D. Replace motherboard or touch control
Touch Screen Comes on - then
nothing
A. Not operating touch control properly with nger A. Press at part of nger rmly on the touch screen and apply moderate pressure
B. Loose connection on motherboard B. Check functions with remote control. If functional, check connections on
motherboard
C. Motherboard is defective C. Replace Motherboard
Fireplace turns off and will not
turn back on
A. Fireplace has overheated and safety disc has snapped or
circuit breaker has tripped
A. Turn the main breaker to the “off” position for 30 seconds. Next ip the breaker
back into the “on” position.
Can operate replace functions
with manual controls but not
remote control
A. Low Batteries A. Replace batteries in remote control with - CR2025
B. Remote not paired properly
B. To pair remote, turn off the re unit at the main power switch for 30 seconds. Hold
the On/Off button on the remote while ipping the main power switch back to on.
When the re unit powers up, the remote will be paired.
C. Remote control defective C. Replace remote control
Heater does not provide heat
when on
A. Wiring is loose A. Disconnect unit from power source and inspect for loose connections
B. Heater core is defective B. Replace Heater Core
Flame is not visible when unit
is turned on
A. Wiring is loose A. Disconnect unit from power source and inspect for loose connections
B. LEDs defective B. Replace LEDs
C. Motherboard is defective C. Replace motherboard
Fireplace lights up but there is
no ame image or ame image
frozen
A. Wiring for motor is loose A. Disconnect unit from power source and inspect for loose connections from motor
B. Motor is defective B. Replace motor
Fireplace is squeaking when
ame image is on
A. Fireplace spindle/rod is contacting to metal A. Apply lithium grease or any standard grease to contacts with rod and metal
B. Motor is defective B. Replace motor

14
Cleaning and MaintenanceFrequently Asked Questions
Q. How do you change the optional Wall Touch Control to Fahrenheit/Celsius?
A. Long press on the up and down arrows on the re unit to toggle between Fahrenheit
and Celsius.
Q. What distance can the remote be used from the replace?
A. Optimal distance for the remote control is within 6 meters.
Q. Can you turn on the replace via the manual control and off via the remote (or vise
versa)?
A. Yes.
Q. Does the replace need to be on a dedicated 20 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 12mm or 16mm, thinner is recommended for tile façade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the replace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the replace runs entirely off
of the main power supply.
There is very little maintenance involved with your electric replace. Please follow the
few points below:
• On a semi-annual basis unplug the machine from it’s power source, wait for the
heating element to cool and dust the re unit with a dry cloth. Be careful not to brush
any wires that may be exposed as you do this.
• To clean the glass face of the replace simply use your desired glass cleaner with
paper towels.
• To clean the air inlets/outlets, wipe with a soft cloth or the nozzle of a vacuum
cleaner
• Dust can easily build up around the heater area inside the re unit, on the left and
right sides. Take particular care to clean this area on a regular basis to prevent
buildup.
• For long periods of inactivity, please unplug the replace and ensure the
surrounding area remains dry.

15
Wiring Diagram
1
2
Downlight
Ember Bed light
Flame light
WIFI
Ember
Motor
Flame
Motor