Costar 3490HD Series User manual

Installation Manual
3490HD Series
Installation Manual
9993000B
youtube.com/CostarHD
LinkedIn.com/company/CostarHD
twitter.com/CostarHD
facebook.com/CostarHD
CostarHD.com
[phone]
© CostarHD, LLC reserves the right to change specifications without notice
1

Installation Manual
Table of Contents
1.0 General Information 5
1.1 About This Document 5
1.2 Additional Information and Documents Related to the Camera System 5
1.3 Copyright/Intellectual Property Rights Statement 5
1.4 FCC Compliance 5
1.5 Support Services 5
2.0 Returns 6
2.1 Instructions 6
2.2 Shipment 6
3.0 Safety 7
3.1 Instructions 7
3.2 Grounding 8
4.0 Package Contents 9
5.0 Product Overview 10
6.0 Factory Defaults 11
6.1 Factory Default IP Address and Settings 11
6.2 Factory Default User Names and Passwords 11
7.0 Connections 12
7.1 Camera Connections 12
7.2 Manufactured Cable 13
7.3 Schematic 13
7.4 Waterproof Coupler Assembly 14
7.4.1 Parts 14
7.4.2 Assembly 14
8.0 Best Practices 17
9.0 Installation 18
9.1 Typical Wall Mount Installation 19
9.2 Typical Pole Mount Installation 20
10.0 Camera URLs 21
10.1 Camera Default Passwords 21
10.2 Network Video Ports Required for RTSP 21
10.3 Video Stream Connection URL’s 21
11.0 System Requirements 22
11.1 Requirements 22
11.2 Recommended Computer Specifications 22
12.0 Optional Accessories 23
13.0 Service 24
13.1 Maintenance 24
13.2 Troubleshooting 25
14.0 Warranty 26
3

Installation Manual 1.0 General Information
1.0 General Information
Congratulations on your purchase of a CostarHD Rugged Outdoor Camera System!
Please be sure to carefully review the Installation and Operation manuals for your product before starting the
installation process.
1.1 About This Document
This document contains information on how to install and maintain the 3490HD Series. Please read this
manual carefully prior to installation to prevent any accidental damage or misuse. The manual is available
from the CostarHD website at http://www.costarhd.com/Support/Product-Documentation.
The information in this manual is subject to change without notice. Please refer to the above website for the
latest information
Note: All graphics contained within this document, including images and other displays, are for reference
use only and are subject to change.
1.2 Additional Information and Documents Related to the Camera System
For information on the camera system operation, see Operation manual. The manual is available from the
CostarHD website at http://www.costarhd.com/Support/Product-Documentation.
1.3 Copyright/Intellectual Property Rights Statement
Copyright © 2015, 2016, 2017, 2018, 2019, 2020, 2021 CostarHD, LLC. CostarHD, LLC has intellectual
property rights to technology embodied in the product described in this manual. CostarHD™ and
OCTIMA™ are trademarks of CostarHD, LLC.
1.4 FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Changes or modifications to this device void the
warranty.
1.5 Support Services
Please contact CostarHD Customer Service Department for technical assistance at
[phone] option 2.
5

Installation Manual 2.0 Returns
2.0 Returns
2.1 Instructions
This item was thoroughly tested and carefully packed at the factory prior to shipping. Upon acceptance by the
carrier, the carrier assumes responsibility for the item’s safe arrival. If you receive the item in a damaged
condition, apparent or concealed, a claim for damage must be made to the carrier.
If a visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill or
express receipt and the notation signed by the carrier’s agent. Failure to do this can result in the carrier
refusing to honor the claim.
When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be made.
Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed
damage. Keep all cartons and packing materials.
To return the product to the factory for service, please contact the Customer Service Department for a Return
Material Authorization (RMA) Number.
Prominently display the RMA number on the outside of the shipping container(s) and on paperwork contained
inside. Give a brief description of why the equipment is being returned and list the symptoms of any problems
being experienced with the equipment.
Note: If you have any issues, please refer to section "Support Services" on page5 for assistance.
2.2 Shipment
Important:If the camera needs to be shipped, please use the original packaging material which was
designed to protect the product during transportation. If the original packaging is lost or damaged, please
order a replacement from Customer Service.
6

Installation Manual 3.0 Safety
3.0 Safety
3.1 Instructions
Warning: Do not remove the covers or housing. There are no user-serviceable parts inside.
Warning: PoE++ (Power over Ethernet) injectors used with this camera system may operate from 100-240
Vac. These voltages are dangerous. Use extreme care working with equipment connected to these
voltages.
Note: NFPA 70 (Articles 800.30 and 830.30), National Electric Code®requires that a listed primary
protector be installed on the conductors of outdoor communication circuits entering a premises, as close as
possible to the point of entrance. The primary protector must be appropriate to the circuit type (PoE, PoE++,
or Ethernet).
Warning: Voltages that present a shock hazard may exist on PoE circuits. Use caution to avoid direct
contact with exposed, bare Ethernet circuit conductors or connector contacts.
Warning: Do not use y-cables or other non-standard wiring schemes.
Caution: In order to prevent damage or deterioration of the optical system avoid pointing the camera system
directly toward the sun.
lInstallation must be done by qualified installers, and conform to all local codes and regulations.
lAll servicing must be performed by qualified service personnel. Procedures in this manual do not
require entry into the housing of the camera system. The unit contains sensitive devices that can be
damaged by static discharge. To reduce the risk of electric shock and damage to the unit by static dis-
charge do not perform any servicing other than described in these instructions. If the unit is defective,
please contact the Customer Service Department for technical assistance.
lIt is the user’s responsibility to ensure that the mounting methods are safe and adequate for the loc-
ation.
lUse only stainless steel (SS) hardware to fasten the mount to an outdoor surface.
7

Installation Manual 3.0 Safety
3.2 Grounding
lTo provide protection against electrical surges induced by lightning, static charges, or any other
cause, the camera and cabling system must be properly grounded to earth. For installation on a
building, the camera must be bonded (that is, provided with a low impedance connection) to the
building’s structural earth ground system. For installation on a metal pole with a proper ground system
at the base, the camera must be bonded to the pole. For installation on a non-grounded or insulated
support, the camera must be grounded with an adequate ground strap or wire between the camera
and a nearby ground sys-tem, or to a ground system installed at the base of the support. Failure to
adequately ground the cam-era may lead to failure of the camera. This applies to low voltage (24 VAC
and PoE cameras) as well as to 120 VAC cameras.
lFailures due to surges are not covered by the warranty, as they are not due to defects in
material or workmanship, and it is the installer’s responsibility to meet these grounding
requirements.
Note: Refer to " Best Practices" on page17 Surge Protection Devices for additional information on
grounding and surge protection concepts.
8

Installation Manual 4.0 Package Contents
4.0 Package Contents
Upon opening of the products shipping package, please verify you have received the following items:
1. CostarHD 3490HD Camera System
2. Mating Connector (p/n = 1310661-001)
3. Quick Start Instruction Sheet
Note: If you are missing any items, please refer to section "Support Services" on page5 for assistance.
9

Installation Manual 5.0 Product Overview
5.0 Product Overview
1. 3490HD Enclosure
2. Thermal Camera
3. Visible Camera
4. 18 Pin Camera Connector
5. Mounting Base
10

Installation Manual 6.0 Factory Defaults
6.0 Factory Defaults
6.1 Factory Default IP Address and Settings
The camera is shipped with the following network settings:
lIP Address: 192.168.2.150
lSubnet Mask: 255.255.255.0
lGateway: 192.168.2.1
6.2 Factory Default User Names and Passwords
The camera is shipped with the usernames and passwords shown in the table.
Access Level Username Password
Administrator admin admin
11

Installation Manual 7.0 Connections
7.0 Connections
7.1 Camera Connections
AMP Connector Pinout
Pin Function
2 Ethernet TX+
6 Ethernet TX–
11 Ethernet RX+
12 PoE(+)
14 PoE(–)
15 Ethernet RX–
12

Installation Manual 7.0 Connections
7.2 Manufactured Cable
8180503 Cables - AMP to RJ45
Cable Length
CostarHD p/n Feet Meters
8180503-001 3 1
8180503-005 5 2
8180503-010 10 3
8180503-025 25 8
8180503-055 55 17
8180503-100 100 30
8180503-150 150 46
8180503-200 200 61
8180503-250 250 76
8180503-300 300 91
8180503-328 328 100
7.3 Schematic
13

Installation Manual 7.0 Connections
7.4 Waterproof Coupler Assembly
7.4.1 Parts
The coupler comes assembled with extra two large diameter cable seals for thicker cables.
The coupler package consists of the following parts:
1. Sealing Nut (2 pcs)
2. Seal
a. a. Small diameter cable (2 pcs) – already inserted
b. b. Large diameter cable (2 pcs) – extra separately
3. Coupler Body
4. Washer for Coupler Body
5. Two-Way RJ45 Port for Coupler Body
6. Sealing Collar
Note: If you are missing any items, please contact CostarHD Customer Service Department for
technical assistance at [phone] option 2.
Note: Installation Manuals are available at CostarHD website at:
http://www.costarhd.com/Support/Product-Documentation
7.4.2 Assembly
Warning: Do not use tools. All parts must be hand assembled.
1. Using the head of a pencil or another non-sharp object, push the Seal kout of the Sealing Collar and
Coupler Body l.
14

Installation Manual 7.0 Connections
2. If the RJ45 plug has a strain-relief boot, push it away from the RJ45 plug. The strain-relief boot will not
be used.
3. Pass the cable through the Sealing Nuts j.
4. Pass the cable through the Sealing Collar .
5. Insert the Washer mand the Two-Way RJ45 Port nin the Coupler Body l(if disassembled).
6. Insert the RJ45 plug into the Coupler Body l.
7. Attached the Sealing Collar to the Coupler Body l. Make sure it is tightened completely.
8. Select the desired Seal k(typically small diameter cable), and press to open notch.
9. Insert the Seal konto the cable with the recessed surface facing the Sealing Collar , then push the
Seal all the way into the Sealing Collar.
The Seal should sit completely flushed inside the fingers of the Sealing Collar with edge not protruding.
15

Installation Manual 7.0 Connections
10. Now attached the Sealing Nut jto the connected Sealing Collar .
Warning: Tighten by hand and do not over-tighten. Using tools and over-tightening may split the
Seal’s notch, which compromises the waterproof assembly.
The Seal’s notch should join without a flaw.
11. Repeat the steps to connect the network cable to the other side of the coupler.
16

Installation Manual 8.0 Best Practices
8.0 Best Practices
The purpose of this section is to provide recommendations regarding the proper selection and use of Surge
Protection Devices (SPDs) in CCTV systems.
This section is not meant to provide guidance for SPDs selection, placement, and use on incoming utility
power. Always follow local and national electric code and refer to licensed electricians or other trained
professionals for guidance.
Surge Protection Devices are designed to prevent damage to equipment caused by transient voltages from a
number of possible sources. Due to their exposure to the environment, when planning the installation of a
CostarHD camera system, SPDs must be appropriately installed.
Depending on the exact equipment being installed, one or more SPD types must be used to properly protect
from damage caused by electrical surge. There are several types of SPDs:
lAC PowerSPDs
lEthernetSPDs
lPower over Ethernet (PoE) SPDs
lAnalogVideoSPDs
lLowVoltageDC(SerialData)SPDs
Each SPD type is designed for a specific application and is only rated to work within the nominal voltage
levels of that application. To provide protection, it is critical that the SPD for your application be of the appro-
priate type and ratings. Refer to the SPD manufacturer for proper device selection for your application.
Placement of SPDs is critical. Per IEEE, NEMA, and industry guidelines, an SPD should be installed within
four feet of the equipment it is protecting. Additionally, SPDs should be installed at each end of all cables
greater than thirty feet in length. In most CCTV applications, this means that a minimum of two SPDs must be
used: one near the camera, and one in the control cabinet that provides network connectivity and power.
Proper orientation is key on many SPDs as they often have PROTECTED and UNPROTECTED terminals,
or DEVICE and LINE terminals. For a typical CCTV application, the UNPROTECTED or LINE terminals
should be used to connect the upper and lower SPDs, while the PROTECTED or DEVICE terminals should
connect to the camera and network switch (or PoE injector). An incorrectly oriented SPD will appear to func-
tion as voltage will still pass through it, however when installed backwards, the device will not provide full pro-
tection. Always verify the orientation of each SPD and contact the manufacturer for assistance.
Lastly, an SPD can only function if it is properly grounded. Unless a lower value is required to meet your local
or project-specific specifications, the grounding array that the SPD is connected to should be no more than
10Ω. All wiring from the ground connection of the SPD should be as short and straight as possible, and all con-
nections should be properly crimped and securely fastened.
17

Installation Manual 9.0 Installation
9.0 Installation
Warning: Always support a camera until it has been fastened securely.
Caution: Do not use the cable to support the weight of the camera.
1. Camera Cable
2. Surge Protection Device (SPD) (Recommended). Must be located within 3-10 feet of the device to
be protected and properly earth grounded. (Refer to CostarHD p/n 7412009-001)
3. Cat5E or better cable.
4. PoE++ Power Supply (Optional)
Required if the Network Switch/Media Device does not provide PoE+ power. (Refer to CostarHD
PoE p/n 7412007-003)
5. Network Switch/Media Access Device – Supplied by Others
18

Installation Manual 9.0 Installation
9.1 Typical Wall Mount Installation
19

Installation Manual 9.0 Installation
9.2 Typical Pole Mount Installation
20