Cradlepoint AER 2100 User manual
©2016 Cradlepoint. All Rights Reserved. |+1.855.813.3385 |cradlepoint.com 1
User Manual /AER2100 4/19/16
AER Series
Router
AER2100
User Manual
©2016 Cradlepoint. All Rights Reserved. |+1.855.813.3385 |cradlepoint.com 2
User Manual /AER2100 4/19/16
TABLE OF CONTENTS
INTRODUCTION 4
WHAT’S IN THE BOX 4
KEY FEATURES 4
WAN 4
LAN 4
WIFI 4
MANAGEMENT 5
VPN AND ROUTING 5
SECURITY 5
CLOUD OPTIMIZED IP COMMUNICATIONS 5
SPECIFICATIONS 6
ACCESSORIES 6
BUSINESS-GRADE MODEM SPECIFICATIONS 7
HARDWARE 9
SUPPORT AND WARRANTY 9
LEDS 10
QUICK START 11
BASIC SETUP 11
ACCESSING THE ADMINISTRATION PAGES 13
FIRST TIME SETUP WIZARD 13
USING ENTERPRISE CLOUD MANAGER 14
ADMINISTRATION PAGES 15
QUICK LINKS 15
DASHBOARD 15
CONNECTION MANAGER 16
WAN INTERFACE PROFILES & PRIORITY 16
STATUS 20
INTERNET 20
CLIENT LIST 25
TUNNELS 25
FIREWALL 26
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User Manual /AER2100 4/19/16
ROUTING 27
ETHERNET 27
GPS 27
LLDP 27
SYSTEM LOGS 28
NETWORKING 29
LOCAL NETWORKS 29
VLAN INTERFACES 40
TUNNELS 40
ROUTING 53
QOS 63
DNS SERVERS 66
WIFI AS WAN 68
WAN AFFINITY 70
CLIENT DATA USAGE 72
NHRP 72
SECURITY 74
IDENTITIES 74
ZONE FIREWALL 75
CONTENT FILTERING 80
THREAT MANAGEMENT 83
CERTIFICATE MANAGEMENT 85
SYSTEM 88
ADMINISTRATION 88
ENTERPRISE CLOUD MANAGER 93
DEVICE ALERTS 94
SERIAL REDIRECTOR 95
SNMP CONFIGURATION 96
SYSTEM CONTROL 98
DIAGNOSTICS 100
SETUP WIZARDS 101
APPENDIX 104
SAFETY, REGULATORY, AND WARRANTY GUIDE 104
ROUTER COMMUNICATION/DATA USAGE 107
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User Manual /AER2100 4/19/16
INTRODUCTION
WHAT’S IN THE BOX
• AER 2100 with integrated MC400 4G LTE modem
•
•
• 12V 3A AC/DC power adapter
• Multipurpose Retaining Tool
• Ethernet cable
•
KEY FEATURES
WAN
• LP6: LTE Advanced LTE/HSPA+ (SIM-based Auto-Carrier Selection for all North American carriers and European
operators)
• LPE: 4G LTE/HSPA+/EVDO (multi-carrier, North America)
• LP3: 4G LTE/HSPA+ (Europe, EMEA, and Australia/New Zealand)
• Dual integrated modem option
• Dual SIM slot in each modem
• Most models include support for active GPS
• WiFi as WAN
• Failover/Failback
• Load Balancing
• Advance Modem Failure Check
• WAN Port Speed Control
•
• IP Passthrough
•
LAN
• VLAN 802.1Q
•
•
•
• UPnP
• DMZ
•
•
• MAC Address Filtering
WIFI
• Dual-Band Dual-Concurrent (3×3 MIMO)
• 802.11x (a, b, g, n, ac)
• Up to 256 connected devices (128 per channel – 2.4 GHz and 5 GHz)
• WPA2 Enterprise (WiFi)
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User Manual /AER2100 4/19/16
• Hotspot/Captive Portal
•
MANAGEMENT
• Cradlepoint Enterprise Cloud Manager²
• Web UI, API, CLI
• GPS Location
• Data Usage Alerts (router and per client)
• Advanced Troubleshooting (support)
•
• Device Alerts
• SNMP
• SMS control
• Serial Redirector
VPN AND ROUTING
• IPsec Tunnel – up to 20 concurrent sessions
• OpenVPN (SSL VPN)¹
• L2TP¹
• GRE Tunnel
• VTI Tunnel support
• OSPF/BGP/RIP¹
•
• Per-Interface Routing
• Routing Rules
•
• NAT-less Routing
• Virtual Server/Port Forwarding
• NEMO/DMNR¹
• IPv6
• VRRP¹
• STP¹
• NHRP¹
• CP Secure VPN compatible
SECURITY
• RADIUS and TACACS+ support*
• 802.1x authentication for Ethernet
• Zscaler integration¹
•
• ALGs
• MAC Address Filtering
•
• Per-Client Web Filtering
• IP Filtering
• Content Filtering (basic)
• Website Filtering
* - Native support for authentication. Authorization and accounting support through hotspot/captive portal services.
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User Manual /AER2100 4/19/16
SPECIFICATIONS
WAN:
•
EVDO/3G and 2G failover) or LP3 4G LTE modem (with HSPA+ and 2G failover)
• One modem included, dual-modem option
• Five 10/100/1000 Ethernet ports (cable/DSL/T1/satellite/Metro Ethernet; WAN/LAN switchable)
• WiFi (as WAN; Metro WiFi) 3x3 MIMO 2.4 GHz or 5 GHz (802.11 a/b/g/n/ac)
LAN:
• Dual-band dual-concurrent WiFi (802.11 a/b/g/n/ac)
• Five 10/100/1000 Ethernet ports (WAN/LAN switchable)
• Serial console support w/ USB-to-serial adapter
TEMPERATURE:
• 0°C to 50°C (32°F to 122°F) operating
•
HUMIDITY (non-condensing):
• 10% to 85% operating
• 5% to 90% storage
MEMORY: 256 MB DRAM; 16MB SPI Flash; 256 MB NAND Flash
SIZE:
• 10.25 x 8.5 x 1.75 in (260 x 214 x 45 mm)
WEIGHT: 6 lb
CERTIFICATIONS:
LAN TO WAN: 940 Mbps
WAN TO LAN: 940 Mbps
STATEFUL THROUGHPUT: 940 Mbps
WIFI POWER (FCC):
• 2.4 GHz band: 24.47 dBm
• Lower 5 GHz band: 16.9 dBm
• Upper 5 GHz band: 27.77 dBm
CLOUD OPTIMIZED IP COMMUNICATIONS
• Automated WAN Failover/Failback support
•
•
•
• MAC Address Filtering
• 802.1p/q for LAN QoS segmentation and treatment of VoIP on LAN
• Private Network support (wired and 4G WAN)
• Cloud-based management²
1 – Requires an ECM PRIME subscription or an Extended Enterprise License
2 – Enterprise Cloud Manager requires a subscription
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User Manual /AER2100 4/19/16
ACCESSORIES
• Second integrated 4G LTE modem
• MC400LP6 (North America or EU)
• MC400LPE-VZ (Verizon)
• MC400LPE-AT (AT&T)
• MC400LPE-SP (Sprint)
• MC400LPE-GN (generic – for use on T-Mobile in the U.S. and Rogers, Bell, & TELUS in Canada)
• MC400LP3-EU (Europe)
• Standard rack mount with modem and WiFi cables (Part # 170629-000)
• 12V 3A wall power adapter (Part # 170623-000)
• 12V 4A wall power adapter (Part # 170624-000)
• 700 MHz – 2700 MHz Wide Band Directional Antenna (Yagi/Log- Periodic) Part #: 170588-000
• 12” Mag-Mount Antenna with SMA Male Connector Part #: 170605-000
• 4” Mini Mag-Mount Antenna with SMA Male Connector Part #: 170606-000
•
• Universal 3G/4G/LTE Modem Antenna Part #: 170649-000
• GPS Screw-Mount Antenna Part #: 170651-000
• GPS Mag-Mount Antenna Part #: 170652-000
• Multi-Band Omni-Directional Antenna Part #: 170668-000
• Indoor/Outdoor Panel Patch Part #: 170669-000
BUSINESS-GRADE MODEM SPECIFICATIONS
AER2100 LP6 models
AER2100LP6-NA, AER2100LP6-EU, AER2100LP6-UK
• Technology: LTE Advanced, HSPA+
• Downlink Rates: LTE 300 Mbps, HSPA+ 42.2 Mbps
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps
• Frequency Bands:
• LTE Bands 1-5, 7, 8, 12, 13, 17, 20, 25, 26, 29, 30, 41
• Verizon: 2, 4, 5, 13 (XLTE support w/carrier aggregation)
• AT&T: 2, 4, 5, 12/17, 29, 30
• Sprint: 25, 26, 41 (LTE Plus Support)
• T-Mobile: 2, 4, 12 (T-Mobile Wideband LTE Support)
• Generic: all
• Carrier Aggregation:
• 1+ 8
• 2+ 2/5/12 (17 w/MFBI)/13/29
• 3+ 7/20
• 4+ 4/5/12 (17 w/MFBI)/13/29
• 5+ 2/4/30
• 7+ 3/7/20
• 8+ 1
• 12 (17 w/MFBI) + 2/4/30
• 13+ 2/4
• 20+ 3/7
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User Manual /AER2100 4/19/16
• 30+ 5/12 (17 w/MFBI)
• 41+ 41
• Fallback: WCDMA/DC-HSPA+ (42/5.76 Mbps): Bands 1, 2, 3, 4, 5, 8
• Power:
• Antennas:
• GPS: active GPS support
• SMS: SMS support
• Industry Standards & Certs:
AER2100 LPE/LP3 models
modem (e.g., the AER 2100LPE-VZ includes an MC400LPE-VZ modem for Verizon).
bold
AER 2100LPE-VZ – 4G LTE/HSPA+/EVDO for Verizon
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE (850/900/1800/1900 MHz)
• CDMA EVDO Rev A/1xRTT (800/1900 MHz)
• Power:
• Antennas:
7 kgf-cm)
• GPS: active GPS support
• Industry Standards & Certs: FCC, Verizon
• Modem Part Number: MC400LPE
AER 2100LPE-AT – 4G LTE/HSPA+/EVDO for AT&T
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE (850/900/1800/1900 MHz)
• CDMA EVDO Rev A/1xRTT (800/1900 MHz)
• Power:
• Antennas:
7 kgf-cm)
• GPS: active GPS support
• Industry Standards & Certs: PTCRB, FCC, IC, AT&T
• Modem Part Number: MC400LPE
AER 2100LPE-SP – 4G LTE/HSPA+/EVDO for Sprint
• Technology: LTE, HSPA+, EVDO Rev A
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User Manual /AER2100 4/19/16
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE (850/900/1800/1900 MHz)
• CDMA EVDO Rev A/1xRTT (800/1900 MHz)
• Power:
• Antennas:
7 kgf-cm)
• GPS: active GPS support
• Industry Standards & Certs: FCC, Sprint
• Modem Part Number: MC400LPE
AER 2100LP3-EU (2100LP3-UK*) – 4G LTE/HSPA+ for Europe (United Kingdom)
• Technology: LTE, HSPA+
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps (theoretical)
• Frequency Bands:
• LTE Band 1 (2100 MHz), Band 3 (1800 MHz), Band 7 (2600 MHz), Band 8 (900 MHz), Band 20 (800 MHz)
• HSPA+/UMTS (800/850/900/1900/2100 MHz)
• GSM/GPRS/EDGE Quad-Band (850/900/1800/1900 MHz)
• Power:
• Antennas:
• GPS: active GPS support
• Industry Standards & Certs: CE, GCF-CC
• Modem Part Number: MC400LP3
*The 2100LP3-EU and 2100LP3-UK models are equivalent except for the line cord.
AER 2100LPE-GN – 4G LTE/HSPA+/EVDO (generic – for use on T-Mobile and US Cellular in the U.S. and Rogers, Bell, &
TELUS in Canada)
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE Band 2 (1900 MHz), Band 4 (AWS), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700 MHz), Band 25
(1900 MHz)
• HSPA+/UMTS (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE (850/900/1800/1900 MHz)
• CDMA EVDO Rev A/1xRTT (800/1900 MHz)
• Power:
• Antennas:
7 kgf-cm)
• GPS: active GPS support
• Industry Standards & Certs: PTCRB, FCC, IC
• Modem Part Number: MC400LPE
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User Manual /AER2100 4/19/16
HARDWARE
USB 2.0
Port
LEDs
LEDs
10/100/1000
Ethernet Port
LAN or WAN
Default: WAN)
10/100/1000 Ethernet
LAN or WAN
Default: LAN)
WiFi Antenna Connector
(Reverse SMA)
WiFi Antenna Connector
(Reverse SMA)
Power Switch
and Port
Lock
Slot
Ground
Screw
USB 2.0
Port
Reset Button
CradleCare Support available with technical support, software upgrades, and advanced hardware exchange – 1-, 3-, and
SUPPORT AND WARRANTY
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User Manual /AER2100 4/19/16
LEDS
SIGNAL STRENGTH Blue LED bars indicate the active modem’s signal strength.
• 4 Solid Bars = Strongest signal.
• 1 Blinking Bar = Weakest signal. (A blinking bar indicates half of a bar.)
POWER
The Cradlepoint AER2100/AER2150 must be powered using an approved 12V DC power
source.
• Green = Powered ON.
• No Light = Not receiving power. Check the power switch and the power source connection.
• Flashing Amber = Attention. Open the administration pages and check the router status.
ETHERNET WAN
Indicates information about a data source connected to the Ethernet WAN port.
• Blue = Connected to an active Ethernet WAN interface.
WiFi BROADCAST (only on AER2100)
for both the 2.4 GHz and 5 GHz bands.
•
•
REMOVABLE MODEM Indicates the status of removable modem(s).
EXTERNAL USB MODEM Indicates the status of external USB modem.
Both internal and external USB modems have the following LED indicators:
• Green = Modem has established an active connection.
• Blinking Green = Modem is connecting.
• Amber = Modem is not active.
• Blinking Amber = Data connection error. No modem connection possible.
• Blinking Red = Modem is in the process of resetting.
ADDITIONAL LED INDICATIONS
•
•
upgrade.
EC
WAN
2.4GHz
5GHz
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User Manual /AER2100 4/19/16
QUICK START
BASIC SETUP
1. Insert an activated SIM
available from wireless carriers such as Verizon, AT&T, Sprint, EE, and Vodafone. The SIM must be provisioned
SIM 1 (use the other slot, SIM 2
Notch-end goes in first
Gold contacts face down
2. Insert the removable modem
Follow these steps to insert the removable modem(s):
1. Remove the left side panel cover from the router. Use a Phillips screwdriver to remove the screws, and use
the Multipurpose Retaining Tool (included in the router package) to remove the cover.
2.
the groove.
3. Reattach the modem cover. If desired, use a Phillips screwdriver to secure modem door screws to bottom
side of the router near the front.
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User Manual /AER2100 4/19/16
NOTE: The product label below is an example only: your DEFAULT PASSWORD and SSID will be unique.
3. Attach the WiFi and modem antennas
Attach the three WiFi antennas (included) and two modem antennas to the connectors. Antennas are jointed,
of the antenna to connect, folding the joint if needed. NOTE: Ensure that the router antennas are not near metal
or other RF reflective surfaces.
Examples of suggested antenna orientations:
4. Connect the power source
the router.
Ensure power is switched on:
O = OFF
– = ON
5. Connect to a computer or other network equipment
plugged into one of the Ethernet LAN ports (numbered 1–4). The default WiFi network name is “2100-xxx”,
DEFAULT PASSWORD when prompted. The DEFAULT PASSWORD is
Wall Mount
Desk Mount
Power Switch Power
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User Manual /AER2100 4/19/16
ACCESSING THE ADMINISTRATION PAGES
1. cp/” or “192.168.0.1” in the address bar. Press ENTER/RETURN.
2. DEFAULT PASSWORD found on the product
label.
Enterprise Cloud
Manager (ECM) without logging into the local administration pages. Set up a group of routers and set the
below for more information about ECM.
FIRST TIME SETUP WIZARD
FIRST TIME SETUP WIZARD, which
the following:
• Administrator Password
• Time Zone
• WiFi Network Name
•
• Access Point Name (APN) for SIM-based modems
• Modem Authentication
• Failure Check
NOTE: To return to the First Time Setup Wizard after your initial login, select SYSTEM from the navigation bar,
expand Setup Wizard,and select First Time Setup.
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User Manual /AER2100 4/19/16
USING ENTERPRISE CLOUD MANAGER
Enterprise Cloud Manager, Cradlepoint’s next generation management and application platform. Enterprise Cloud
Click here
log in at cradlepointecm.com
cloud.
administration pages and select Enterprise Cloud Manager from the SYSTEM
and password, and click on “Register”.
cradlepointecm.com
For more information about how to use Cradlepoint Enterprise Cloud Manager, see the following:
• Getting Started
• ECM on the Knowledge Base
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User Manual /AER2100 4/19/16
ADMINISTRATION PAGES
Quick Links
Dashboard
Connection Manager
Status
Networking
Security
System
QUICK LINKS
DASHBOARD
The Dashboard is a centralized location for basic
include:
• Device Information
• Ethernet WAN*
• Modems*
• WWAN*
• Ethernet LAN*
• WiFi LAN*
the pencil icon ( ) in the top-right of the desired dialog
box.
Dashboard
on DASHBOARD
Cradlepoint logo at the top-left of the screen.
click on the remove bookmark icon ( ).
Quick Links Menu Add Quick Link Delete Quick Link
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User Manual /AER2100 4/19/16
CONNECTION MANAGER
The router can establish an uplink via Ethernet, WiFi as WAN, or 3G/4G modems (removable or external USB). If the
feature is called failover
This is a list of the available interfaces used to access the Internet. You can enable, stop, or start devices from this
allows failover.
WAN INTERFACE PROFILES & PRIORITY
Availability Key
Enable Load Balance
On Demand
Data Usage
Failback
STANDBY
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User Manual /AER2100 4/19/16
LOAD BALANCE
To enable Load Balancing, select the check box for each desired device. If this is enabled, the router will use multiple
browsing session.
From WAN Management, select the Load Balance Algorithm from
the following dropdown options:
• Round-Robin
WAN connections.
• Rate: Distribute load based on the current upload and
download rates. A WAN device’s upload and download
bandwidth values can be set in Internet > Connection
Manager.
• Spillover: This was the default algorithm in older (version
available bandwidth. The estimated bandwidth rate is based on a combination of the upload and download
• Data Usage: This mode works in concert with the Data Usage feature (Internet > Data Usage).
the “Use with Load Balancing” checkbox in the data usage rule editor.
ON DEMAND
When the On Demand mode is selected a connection
to the Internet is made as needed. When On
Demand is not selected a connection to the Internet
WAN VERIFY
Idle Check Interval: The amount of time between each check. (Default: 30 seconds. Range: 10-3600 seconds.)
Monitor while connected
• Passive DNS
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User Manual /AER2100 4/19/16
FAILBACK
connection to its network.
Select the Failback Mode from the following
options:
• Usage
• Time
• Disabled
Usage Threshold: Fail back based on the amount
of data passed over time. This is a good setting
coverage. If the router has failed over to EVDO it
be made.
• High (Rate: 80 KB/s. Time Period: 30 seconds.)
• Normal (Rate: 20 KB/s. Time Period: 90 seconds.)
• Low (Rate: 10 KB/s. Time Period: 240 seconds.)
• Custom (Rate range: 1-100 KB/s. Time Period range: 10-300 seconds.)
Time
(in case the connection is dropping in and out, for example).
When this data is detected, the data will be
sent and the router will check for received
data for two seconds. If no data is received the
router behaves as described below under Active
DNS.
• Active DNS
sent to the DNS servers. If no data is received,
the DNS request will be retried four times at
the second two requests will be directed at
received, the device will be disconnected and
failover will occur.
• Active Ping: A ping request will be sent to the Ping Target. If no data is received, the ping request will be retried
occur. When “Active Ping” is selected, the next line gives an estimate of data usage in this form: “Active Ping
could use as much as 9.3 MB of data per month.” This amount depends on the Idle Check Interval.
• O
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User Manual /AER2100 4/19/16
DATA USAGE
Data Usage
LAN client. Check Monitor Monthly
Usage to begin tracking this information. This data is not
retained between router reboots.
For Monthly and Weekly
Usage Cap:
Use with Load Balancing: When checked, the Load
Balancing feature is allowed to use the thresholds and
metrics of this rule when making balance decisions. This
causes Load Balancing to spread the data usage between
interfaces according to the assigned usage rather than
these rules at a similar percentage utilization of data (e.g.
Shutdown on Cap:
a rule deletion will re-enable the device.
Alert on Cap: An email alert will be generated and sent when the assigned data cap is reached. NOTE: The SMTP mail
System > Device Alerts.
Custom Alerts:
usage cap.
Custom Alert Percentages: Example: “50,80,90,110” (values can exceed
100%) (Triggers alerts when 50, 80, 90, 110% of usage cap is used)
NOTE: To enable data usage, check Data Usage Enabled from WAN
Management.
Disabled: Deactivate failback mode.
Immediate Mode
Usage or Time modes.
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