Crafco SUPER SHOT 60 User manual

Parts Manual - 26616
Revision C
SUPER SHOT 60 PROPANE ME LT ER

Fill in appropriate fields that apply to this machine
Machine S/N: ________________________________
1st Hose S/N: _______________________________
2nd Hose S/N: _______________________________
1st Pump S/N: _______________________________
2nd Pump S/N: ______________________________
Engine S/N: ________________________________
Compressor S/N: _____________________________
Gear Box S/N (Patcher): ______________________
Blower S/N (Magnum): ________________________

Super Shot 60 Propane Melter Part Manual
Revisions
Revision
Description
Date
C
New Format; updated warranty, added EAC and CE logo,
Copyright date; 2 year warranty, wand handle P/Ns
9/18/18

Super Shot 60 Propane Trailer Melter
PN 43300
Super Shot 60 Propane Skid Melter
PN 50750

Super Shot 60 Propane Melter Part Manual
Table of Contents
1.0 About This Manual..................................................................................................................1-1
1.1 How to use this manual: ......................................................................................................1-1
2.0 Safety Precautions..................................................................................................................2-1
2.1 General Safety.....................................................................................................................2-1
2.2 Personal Safety...................................................................................................................2-1
2.3 Equipment or Operational Safety.........................................................................................2-2
2.4 Safety Symbols and Notices................................................................................................2-3
3.0 Limited Warranty.....................................................................................................................3-1
3.1 Warranty Claim Instructions................................................................................................. 3-2
4.0 Machine Specifications ...........................................................................................................4-1
5.0 Operating Instructions.............................................................................................................5-1
5.1 Preparing the Machine for Start Up......................................................................................5-1
5.2 Machine Start Up.................................................................................................................5-3
5.3 About the Heated Hose, Wand, Valve, and Tip Guard.........................................................5-5
5.4 Operating the Electric Hose.................................................................................................5-6
5.5 Dispensing the Material.......................................................................................................5-7
5.6 About the Active Screen Pump Protection...........................................................................5-7
5.7 Loading Material into the Sealant Tank................................................................................5-8
Material Tank Depth Chart...........................................................................................5-95.7.1
5.8 Shutting Down and Cleaning Out the Machine ..................................................................5-10
5.9 Storing the Electric Hose for Transport..............................................................................5-11
5.10 Overnight Heater Use......................................................................................................5-12
5.11 Mounting a Skid Machine ................................................................................................5-13
5.12 Shot Timer Option ...........................................................................................................5-14
Shot Timer Troubleshooting Manual..........................................................................5-155.12.1
5.13 Storing the Machine.........................................................................................................5-16
6.0 Maintenance Instructions ........................................................................................................6-1
6.1 Engine.................................................................................................................................6-1
6.2 Hydraulic System.................................................................................................................6-1
6.3 Heat Transfer Oil.................................................................................................................6-1
6.4 Wheel Bearing.....................................................................................................................6-1
6.5 Material Sensor Tube ..........................................................................................................6-1
6.6 Cleaning Material Tank and Sensor Area ............................................................................6-1
6.7 Lug Nuts..............................................................................................................................6-2

Super Shot 60 Propane Melter Part Manual
Table of Contents
6.8 Brakes................................................................................................................................. 6-2
6.9 Tongue Jack........................................................................................................................ 6-2
6.10 Temperature control Calibration ........................................................................................ 6-3
6.11 Cleaning the Melter........................................................................................................... 6-3
6.12 Maintenance Chart............................................................................................................ 6-4
6.13 Service Instructions........................................................................................................... 6-5
6.14 General Maintenance Parts............................................................................................... 6-5
6.15 Recommended Spare Parts .............................................................................................. 6-6
6.16 Recommended Fluids and Lubricants ............................................................................... 6-6
6.17 Applicable Brands of Heat Transfer Oil.............................................................................. 6-7
6.18 Typical Heat Transfer Oil Specifications............................................................................ 6-7
6.19 Material Pump Replacement ............................................................................................. 6-8
6.20 Wand Repair Instructions................................................................................................ 6-20
Cable Replacement................................................................................................... 6-206.20.1
Switch Replacement.................................................................................................. 6-206.20.2
Terminal Block Replacement..................................................................................... 6-206.20.3
Wand Handle Replacement....................................................................................... 6-216.20.4
7.0 How to Use a Multimeter......................................................................................................... 7-1
7.1 Checking DC Voltage with a Multimeter .............................................................................. 7-1
7.2 Checking AC Voltage with Multimeter.................................................................................. 7-1
7.3 Checking Resistance (Ohms).............................................................................................. 7-1
How to Check Wire Continuity..................................................................................... 7-17.3.1
How to Check RTD Sensor.......................................................................................... 7-17.3.2
7.4 Checking Amperage............................................................................................................ 7-2
8.0 Burner Troubleshooting .......................................................................................................... 8-1
8.0.1. Symptoms: Burner will Not Ignite...................................................................... 8-1
8.0.2. Burner Ignitor Proper Spacing and Function..................................................... 8-8
8.0.3. Checking Spark Control Module ....................................................................... 8-9
8.0.4. Burner Flame Adjustment................................................................................. 8-9
8.1 Sealant is Heating Slowly.................................................................................................. 8-10
8.2 Mixer Troubleshooting....................................................................................................... 8-11
Symptom: Mixer Does Not Rotate ............................................................................. 8-118.2.1
8.3 Hose Troubleshooting ....................................................................................................... 8-20
Symptom: Hose Does Not Heat................................................................................. 8-208.3.1
Symtom: Trigger is not Working................................................................................. 8-258.3.2

Super Shot 60 Propane Melter Part Manual
Table of Contents
RTD Sensor Ohms vs. Temperature..........................................................................8-268.3.3
8.4 Pump Troubleshooting.......................................................................................................8-28
Symptom: Material Does Not Dispense When the Pump is Activated........................8-288.4.1
Pump Hydraulic Troubleshooting...............................................................................8-348.4.2
9.0 About the Illustrated Parts List.................................................................................................9-1
9.1 Ordering Crafco Parts..........................................................................................................9-1
9.2 Super Shot 60 Propane Trailer Melter Assembly 43300 ......................................................9-2
9.3 Super Shot 60 Propane Skid Melter Assembly 50750..........................................................9-6
9.4 Tank Assembly, SS60 Propane.........................................................................................9-10
9.5 Control Box Assembly: PN 44075......................................................................................9-12
9.6 Gas Manifold Assembly; PN 45592 ...................................................................................9-14
9.7 Engine Assembly: PN 44310.............................................................................................9-16
9.8 Hydraulic Control Valve Assembly: PN 45420 ...................................................................9-18
9.9 Pump/Mixer Motor Assembly: PN 44832 ...........................................................................9-20
9.10 Propane Burner Assembly: PN 43123.............................................................................9-22
9.11 Hydraulic Diagram: PN 26535 .........................................................................................9-24
9.12 Propane Schematic.........................................................................................................9-28
9.13 Electrical Schematic ........................................................................................................9-30
9.14 Wand Assembly PN 52200..............................................................................................9-32
10.0 Tools and Accessories........................................................................................................10-1

Super Shot 60 Propane Melter Part Manual
List of Figures
Fig. 5-1 Hydraulic Fluid Level and Temp. Gauge.......................................................................... 5-2
Fig. 5-2 Heat Transfer Oil Dip Stick............................................................................................... 5-2
Fig. 6-1 Lug bolt Tightening Sequence ......................................................................................... 6-2
Fig. 6-2 Temperature Control Calibration...................................................................................... 6-3
Fig. 6-3 Material Pump Replacement............................................................................................ 6-8
Fig. 6-4 Removal of Motor Mount Assembly ................................................................................. 6-9
Fig. 6-5 Supporting the Agitator Away from the Material Pump................................................... 6-10
Fig. 6-6 Unbolting the Material Pump.......................................................................................... 6-11
Fig. 6-7 Cleaning of the Pump Mounting Plate............................................................................ 6-12
Fig. 6-8 Pump Drive Shaft Dry Fit to Material Pump.................................................................... 6-13
Fig. 6-9 New Material Pump Mounting........................................................................................ 6-14
Fig. 6-10 Agitator Shaft and Paddles Mounting........................................................................... 6-15
Fig. 6-11 Pump Shaft Placement................................................................................................ 6-16
Fig. 6-12 Pump Shaft to Hydraulic Pump Motor Placement ........................................................ 6-17
Fig. 6-13 Agitator Connecting Link.............................................................................................. 6-18
Fig. 6-14 Agitator Chain Tightening Steps................................................................................... 6-19
Fig. 6-15 Switch Wire Location ................................................................................................... 6-21
Fig. 6-16 Wire Routing................................................................................................................ 6-21
Fig. 6-17 Terminal Block Wiring.................................................................................................. 6-22
Fig. 6-18 Actuator Spring Location.............................................................................................. 6-22
Fig. 6-19 Actuator / Assembly..................................................................................................... 6-23
Fig. 7-1 Standard Multimeter......................................................................................................... 7-2
Fig. 7-2 Clamp –On Amp Meter/Multimeter.................................................................................. 7-3
Fig. 8-1 Propane Burner Schematic.............................................................................................. 8-7
Fig. 8-2 Checking Din Plug Voltage ............................................................................................ 8-15
Fig. 8-3 Mixer Schematic............................................................................................................ 8-16
Fig. 8-4 Hydraulic Valve Pressure Setting................................................................................... 8-18
Fig. 8-5 Din Plug Layout ............................................................................................................. 8-19
Fig. 8-6 Junction Box Voltage Testing......................................................................................... 8-22
Fig. 8-7 Hose Circuit Schematic.................................................................................................. 8-23
Fig. 8-8 Junction Box Wiring....................................................................................................... 8-24

Super Shot 60 Propane Melter Part Manual
List of Figures
Fig. 8-9 Pump Circuit Schematic.................................................................................................8-35
Fig. 9-1 Super Shot 60 Propane Trailer Melter: PN 43300 ............................................................9-2
Fig. 9-2 Super Shot 60 Propane Skid Melter: PN 50750 ...............................................................9-6
Fig. 9-3 Tank Assembly: SS60 Propane......................................................................................9-10
Fig. 9-4 Control Box Assembly: PN 44075..................................................................................9-12
Fig. 9-5 Gas Manifold Assembly; PN 45592................................................................................9-14
Fig. 9-6 Engine Assembly: 44310 ...............................................................................................9-16
Fig. 9-7 Hydraulic Control Valve Assembly: PN 45420................................................................9-18
Fig. 9-8 Pump/Mixer Motor Assembly: PN 44832........................................................................9-20
Fig. 9-9 Propane Burner Assembly: PN 43123............................................................................9-22
Fig. 9-10 Hydraulic Diagram: PN 26535......................................................................................9-24
Fig. 9-11 Propane Schematic......................................................................................................9-28
Fig. 9-12 Electrical Schematic.....................................................................................................9-30
Fig. 9-13 Wand Assembly PN 52200 ..........................................................................................9-32

Super Shot 60 Propane Melter Part Manual
List of Tables
Table 2-1 Safety Symbols and Notices......................................................................................... 2-3
Table 2-2 Safety Symbols and Notices (continued)....................................................................... 2-4
Table 4-1 Machine Specifications................................................................................................. 4-1
Table 5-1 Preparing the Machine for Start Up............................................................................... 5-1
Table 5-2 Starting the Burner........................................................................................................ 5-3
Table 5-3 Starting the Burner for Electric Hose (continued).......................................................... 5-4
Table 5-4 Operating the Electric Hose.......................................................................................... 5-6
Table 5-5 Dispensing the Material ................................................................................................ 5-7
Table 5-6 Loading Material into the Sealant Tank......................................................................... 5-8
Table 5-7 Material Tank Depth Chart............................................................................................ 5-9
Table 5-8 Shutting Down and Cleaning Out the Machine............................................................ 5-10
Table 5-9 Hose for Transport Instructions................................................................................... 5-11
Table 5-10 Overnight Heater Use ............................................................................................... 5-12
Table 5-11 Mounting a Skid Machine.......................................................................................... 5-13
Table 5-12 Shot Timer Option..................................................................................................... 5-14
Table 5-13 Shot Timer Option (continued).................................................................................. 5-15
Table 6-1 Maintenance Chart........................................................................................................ 6-4
Table 6-2 Service Instructions....................................................................................................... 6-5
Table 6-3 General Maintenance Parts .......................................................................................... 6-5
Table 6-4 Recommended Spare Parts.......................................................................................... 6-6
Table 6-5 Recommended Fluids and Lubricants........................................................................... 6-6
Table 6-6 Applicable Brand of Heat Transfer Oil........................................................................... 6-7
Table 6-7 Material Pump Replacement......................................................................................... 6-8
Table 6-8 Material Pump Replacement (continued)...................................................................... 6-9
Table 6-9 Material Pump Replacement (continued).................................................................... 6-10
Table 6-10 Material Pump Replacement (continued) .................................................................. 6-11
Table 6-11 Material Pump Replacement (continued).................................................................. 6-12
Table 6-12 Material Pump Replacement (continued).................................................................. 6-13
Table 6-13 Material Pump Replacement (continued) .................................................................. 6-14
Table 6-14 Material Pump Replacement (continued).................................................................. 6-15
Table 6-15 Material Pump Replacement (continued).................................................................. 6-16

Super Shot 60 Propane Melter Part Manual
List of Tables
Table 6-16 Material Pump Replacement (continued) ..................................................................6-17
Table 6-17 Material Pump Replacement (continued) ..................................................................6-18
Table 6-18 Material Pump Replacement (continued) ..................................................................6-19
Table 8-1 Basic Visual Troubleshooting........................................................................................8-1
Table 8-2 Basic Visual Troubleshooting (continued) .....................................................................8-2
Table 8-3 Burner Electrical Troubleshooting .................................................................................8-3
Table 8-4 Burner Electrical Trouble shooting (continued)..............................................................8-4
Table 8-5 Burner Electrical Trouble shooting (continued)..............................................................8-5
Table 8-6 Burner Electrical Trouble shooting (continued)..............................................................8-6
Table 8-7 Burner Ignitor Proper Spacing and Function..................................................................8-8
Table 8-8 Checking the Spark Control Module..............................................................................8-9
Table 8-9 Burner Flame Adjustment..............................................................................................8-9
Table 8-10 Burner Flame Adjustment (continue).........................................................................8-10
Table 8-11 Sealant is Heating Slowly..........................................................................................8-10
Table 8-12 Basic Visual Troubleshooting....................................................................................8-11
Table 8-13 Mixer Electrical Troubleshooting ...............................................................................8-12
Table 8-14 Mixer Electrical Troubleshooting (continued).............................................................8-13
Table 8-15 Mixer Electrical Troubleshooting (continued).............................................................8-14
Table 8-16 Mixer Hydraulic Troubleshooting...............................................................................8-17
Table 8-17 Basic Visual Hose Troubleshooting...........................................................................8-20
Table 8-18 Hose Electrical Troubleshooting................................................................................8-20
Table 8-19 Hose Electrical Troubleshooting (continued).............................................................8-21
Table 8-20 Trigger is Not Working...............................................................................................8-25
Table 8-21 RTD Sensor Ohms vs. Temperature.........................................................................8-26
Table 8-22 RTD Sensor Ohms vs. Temperature (continued).......................................................8-27
Table 8-23 Basic Visual Pump Troubleshooting..........................................................................8-28
Table 8-24 Pump Electrical Troubleshooting...............................................................................8-29
Table 8-25 Pump Electrical Troubleshooting (continued)............................................................8-30
Table 8-26 Pump Electrical Troubleshooting (continued)............................................................8-31
Table 8-27 Pump Electrical Troubleshooting (continued)............................................................8-32
Table 8-28 Pump Electrical Troubleshooting (continued)............................................................8-33

Super Shot 60 Propane Melter Part Manual
List of Tables
Table 8-29 Pump Hydraulic Troubleshooting.............................................................................. 8-34
Table 9-1 Super Shot 60 Propane Trailer Melter: PN 43300......................................................... 9-3
Table 9-2 Super Shot 60 Propane Trailer Melter: PN 43300 (continued) ...................................... 9-4
Table 9-3 Super Shot 60 Propane Trailer Melter: PN 43300 (continued) ...................................... 9-5
Table 9-4 Super Shot 60 Propane Skid Melter: PN 50750............................................................ 9-7
Table 9-5 Super Shot 60 Propane Skid Melter: PN 50750 (continued).......................................... 9-8
Table 9-6 Tank Assembly: SS60 Propane .................................................................................. 9-11
Table 9-7 Control Box Assembly: PN 44075............................................................................... 9-13
Table 9-8 Gas Manifold Assembly; PN 45592............................................................................. 9-15
Table 9-9 Engine Assembly: PN 44310 ...................................................................................... 9-17
Table 9-10 Hydraulic Control Valve Assembly: PN 45420........................................................... 9-19
Table 9-11 Pump/Mixer Motor Assembly: PN 44832................................................................... 9-21
Table 9-12 Propane Burner Assembly: PN 43123....................................................................... 9-23
Table 9-13 Hydraulic Diagram: PN 26535................................................................................... 9-25
Table 9-14 Hydraulic Diagram: PN 26535 (continued)................................................................ 9-26
Table 9-15 Propane Schematic................................................................................................... 9-29
Table 9-16 Electrical Schematic.................................................................................................. 9-31
Table 9-17 Wand Assembly PN 52200 ....................................................................................... 9-33

Super Shot 60 Propane Melter Part Manual
Chapter 1 Introduction
©2018 by Crafco, Inc. All Rights Reserved …….. Introduction 1-1
1.0 About This Manual
This manual is supplied with each new Crafco Super Shot 60 Propane Melter. The manual assists
your machine operators in the proper use of the melter applicator and provides information about
the machine’s mechanical functions
Your Crafco Super Shot 60 Propane Melter is specially made to give excellent service and save
maintenance expense. However, as with all specially engineered equipment, you get best results at
minimum cost if you:
Operate your machine as instructed in this manual.
Maintain your machine regularly as stated in this manual.
1.1 How to use this manual:
This manual is formatted to start each new chapter on the right page. There may be a blank page
on the left page if the previous chapter ends on the right page.
If you are viewing this in a digital format (PDF) the following features are available:
1. The Table of Contents, List of Tables, and List of Figures are all hyperlinks, when left
mouse clicked on section, table, or figure you will be sent to that page.
2. The blue highlighted text throughout the manual is a hyperlink, when left mouse clicked you
will be sent to that page, table, or figure.
3. The panel to the left in the PDF is a bookmarks panel, if you left mouse click on any
section/heading in the bookmarks panel you will be sent to that page.
4. There is an attachments icon (paper clip) to the left of the bookmarks, this is where you will
find full size prints of the control box, electrical, and hydraulic schematics.

Super Shot 60 Propane Melter Part Manual
Chapter 2 Safety
©2018 by Crafco, Inc. All Rights Reserved………………………………………..…………………………………Safety 2-1
2.0 Safety Precautions
For more in-depth safety information, please see Safety Manual (PN 26221) which comes with the
machine. Or contact your nearest authorized Crafco Distributor at crafco.com/Distributors.
2.1 General Safety
Crafco, Inc. assumes no liability for an accident or injury incurred through improper use of
the machine.
Read this manual thoroughly before operating the machine.
Obey all CAUTION and WARNING signs posted on the machine.
Make sure an operator fully knows how to operate the machine before using the machine.
2.2 Personal Safety
The high operating temperatures of this machine and the sealant it contains requires that
protective clothing, gloves, hard-soled shoes, and safety glasses or a face shield be worn at
all times by operators of the machine.
Prevent water from going into any part of the machine. If there is indication of water in the
heat transfer oil system, warm heating oil to 250-300°F for 2 to 3 hours.
Bodily contact with hot sealant or heat transfer oil can cause severe burns.
If the mixer is not stopped before adding solid material, hot material can get on an operator’s
body and cause severe burns.
Keep hands, feet, and clothing away from all moving parts.
California Proposition 65
The state of California currently maintains a list of chemicals that can cause cancer,
birth defects or other reproductive harm. Your Crafco, Inc. equipment comes with the
following warnings:
! WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
26471N
! WARNING: Breathing engine exhaust exposes you to chemicals
known to the State of California to cause cancer and birth defects or other
reproductive harm.
• Always start and operate the engine in a well-ventilated area.
• If in an enclosed area, vent the exhaust to the outside.
• Do not modify or tamper with the exhaust system.
• Do not idle the engine except as necessary.
For more information go to www.P65warnings.ca.gov/diesel. 26157

Super Shot 60 Propane Melter Part Manual
Chapter 2 Safety
©2018 by Crafco, Inc. All Rights Reserved………………………………………..…………………………………Safety 2-2
2.3 Equipment or Operational Safety
Do not operate the machine in buildings or work areas that do not have sufficient airflow.
Shut-down the burner and the engine before refilling the fuel tank.
Make sure mixer stops before adding solid material to the sealant tank. Lift the lid, place the
material on the lid and close the lid. The mixer should restart automatically.
Always keep a correctly maintained fire extinguisher near the machine and know how to use
it.
DO NOT heat transfer oil to a temperature of more than 525°F.
DO NOT put too much heat transfer oil in the reservoir. The expansion of oil while it heats
up can cause overflow. With the machine on level ground, check the oil each day before
starting the burner. Add oil to the top mark on the dipstick if required (at 70°F). Use only
recommended heat transfer oil. Change the oil after 500 hours of machine operation, or one
year, whichever comes first.
Follow the operating instructions for starting and shutting down the burner. Instructions are
mounted on the control box on the machine.
Calibrate the temperature control operation after each 50 hours of machine operation. Refer
to section 6.10 Temperature control Calibration.
Replace any hoses which show signs of wear, fraying or splitting.
Make sure all fittings and joints are tight and do not leak each time the machine is used.
Do not leave the machine unattended while the burner is lit.
Tighten all bolts and screws every 100 hours of machine operation.

Super Shot 60 Propane Melter Part Manual
Chapter 2 Safety
©2018 by Crafco, Inc. All Rights Reserved………………………………………..…………………………………Safety 2-3
2.4 Safety Symbols and Notices
Important safety symbols and notices are marked on the machine and in this manual. Failure to
comply could result in equipment damage, operational malfunction, serious injury, or death. Please
read and comply with all symbols and notices. The table below includes the most commonly used
symbols and notices.
Symbol
Item
Remarks
WARNING
Warning
Refers to possible bodily injury or death.
CAUTION
Caution
Refers to possible equipment damage or operational
malfunction.
Severe Burn Hazard
Hot material can cause severe burns.
Protective Shoes
Wear hard-soled work shoes.
Protective Gloves
Wear heat resistant gloves.
Protective Face or Eye Wear
Wear face shield or safety glasses.
Body Crush Hazard
Do not stand between trailer and hitch when hooking
melter to truck.
Table 2-1 Safety Symbols and Notices

Super Shot 60 Propane Melter Part Manual
Chapter 2 Safety
©2018 by Crafco, Inc. All Rights Reserved………………………………………..…………………………………Safety 2-4
Symbol
Item
Remark
Crush Hazard
Keep feet and legs clear.
Pinch Hazard
Keep hands and feet clear.
Exhaust Hazard
Avoid breathing engine exhaust.
Read Manual
Read and understand operator and safety manuals
before operating machine.
Table 2-2 Safety Symbols and Notices (continued)

Super Shot 60 Propane Melter Part Manual
Chapter 3 Warranty Information
©2018 by Crafco, Inc. All Rights Reserved………………………………………………………….…Warranty Information 3-1
3.0 Limited Warranty
Crafco, Inc. (Manufacturer), or one of its affiliated distributors, will replace for the original purchaser
free of charge any parts found upon examination by the Manufacturer, to be defective in material or
workmanship. This warranty is for a period two years from invoice date, but excludes engine or
components, tires, and battery as these items are subject to warranties issued by their
manufacturers.
Crafco, Inc. shall not be liable for parts that have been damaged by accident, alteration, abuse,
improper lubrication/maintenance, normal wear, or other cause beyond our control.
The warranty provided herein extends only to the repair and/or replacement of those components
on the equipment covered above and does not cover labor costs. The warranty does not extend to
incidental or consequential damages incurred as a result of any defect covered by this warranty.
All transportation and labor costs incurred by the purchaser in submitting or repairing covered
components must be borne by the purchaser. Crafco, Inc. specifically disavows any other
representation, warranty, or liability related to the condition or use of the product.
CAUTION
Use of replacement parts other than genuine Crafco parts may impair the safety or reliability of your
equipment and nullifies any warranty.

Super Shot 60 Propane Melter Part Manual
Chapter 3 Warranty Information
©2018 by Crafco, Inc. All Rights Reserved………………………………………………………….…Warranty Information 3-2
3.1 Warranty Claim Instructions
Crafco, Inc. warrants parts and machinery purchased through Crafco or one of its affiliated
distributors for two years from purchased or in-service date. Wear items are not covered under the
Crafco, Inc. limited warranty. A wear item is defined as, but not limited to: material pumps, sealing
tips, tires, etc.
If parts fail to function within the two years of purchase, a return authorization number (RA) must be
obtained. If the part was purchased through Crafco, Inc., please contact Crafco returns department
at [e-mail] for an RA number or if purchased through a Crafco distributor please
contact your distributor.
Note: if the part has a serial number associated with it, for example; a machine or electric hose or
wand, this must be furnished when requesting the RA number. The customer will be emailed or
faxed an RA form with all instructions to return the item to Crafco, Inc. See example. If the part is
found to be within the two year warranty period and has not been abused or modified, a credit will
be issued to the customer’s account or credit card. The customer may request the part be replaced
instead of a credit, if desired.
Note: All engine warranties are covered through the engine manufacturer. If you need information
for a distributor in your area please contact us and we will direct you to the closest engine
distributor.
All parts returned are tested and evaluated. If the part has been modified in any way without prior
consent from a Crafco, Inc. representative, warranty is void.
Please follow the instructions stated below when calling in a Warranty Claim. Failure to follow these
procedures may be cause to void the warranty.
Call your local Crafco Distributor. If you do not know who your local distributor is, call a Crafco
Customer Service Representative, (Toll Free 1-800-528-8242) for name, location and telephone
number.
On contacting the distributor, be prepared to identify the serial number, model number, engine
number, engine manufacturer, and the date of purchase if available.
Should the cause of the malfunction be a defective part, the Distributor will advise you of the
procedure to follow for a replacement.
The warranty is valid only for parts, which have been supplied or recommended by Crafco, Inc.
If you have any additional questions regarding warranty repairs and parts, please do not hesitate to
call toll free 1-800-528-8242.
For Warranty:
Crafco, Inc.
25527 South Arizona Avenue, Chandler, AZ
85248
Phone: [phone] or [phone]
Fax: [phone]
For all other inquires:
Crafco, Inc.
6165W Detroit St, Chandler, AZ 85226
Phone: [phone] or [phone]
Fax: [phone]
CustomerServ[email protected]
.